the food is always good but the customer experience is lacking. i was told when i ordered that it would be an 8 minute wait which i was fine with... until it turned into a 25 minute wait. i got the food home and realized that the tender combo i had ordered was missing fries. i knew i had requested fries with the tenders because i had ordered it without a drink. i love bojangles for the food; however, the subpar experience is going to refrain me from going. read more

The workers here SUCK! They couldn't care less about the customer and are only here to get a pay check. They have asked me to pull forward to wait on a biscuit and forgot about me. 20 min later I went to see and had to wait another 5 min. If you order on the app they won't let you pick up at the drive through you have to go in. Very rude Asian guy who would rather have his ear bud in than hear what you are saying. Pathetic! Management needs to step in and actually manage the workers. read more

Poor customer service. After waiting 20 minutes for an order that I was told would take 6-7 minutes, I returned to the window. There was no immediate reaction after two employees saw me waiting. Eventually, the cashier opened the window, and I asked for a refund. The manager finally arrived, didn't speak to me, and handed me the wrong amount. After realizing her mistake, I went back to the window to explain I wanted a full refund. She said, "My bad," and handed me the full refund. I hope you will use this feedback as an opportunity to improve communication, accountability, and customer service training so that other customers do not have a similar experience. I would appreciate knowing what steps will be taken to address this matter. read more

Our first time to taste Bojangles ever and we were disappointed. We ordered family meal bone in fried chicken and it took 30 min to be ready. It didn't happen only to us but two cars behind us in drive through had the same long waiting time. The taste of dirty rice, mac and cheese and fried chicken is blend. read more

The franchises are killing this brand! Late afternoon post lunchtime they didnt have enough chicken to fill the orders for 4 people. This resulted in a crazy wait for the poor untrained cashier. He lost track of who was waiting for what missing items. I was in for 10 min before getting my food. Overall the food was ok, but more breading than actual chicken on the bones. Biscuit was excellent as always. read more

Overall, food is consistent and good but customer service is horrible. The food is always consistent from my experience with this location and it's been decent. The customer service is also consistent and it's not good. During this most recent time, my husband was confirming our order at the window because we thought she left something off. She slammed the drive thru window shut without answering my husbands questions and then came back with a new total. She added extra sauces that are .25 cents each that we do not ask for. Then when she handed my husband our bag of food, half of the fries spilled out in to our car because the bag was not stable and she handed it over so poorly. I went inside and they did correct the mistake which was good. However, it's not worth it for me to come here to always be met with rude people. read more

I've had nothing but awful experiences in the past but decided to give it a shot again since this was the only breakfast option open.I'm allergic to cheese and ordered a normal Cajun biscuit and got this garbage SMOTHERED in cheese. Didn't realize until I got all the way to work 20 minutes later. Waste of $15 and my time. Won't be able to eat all day now. -10/10 this location is terrible. It's something different every time. read more

Bojangles - A garbage Cajun Chicken Filet Biscuit smothered in cheese - Fast Food Near Me - Woodstock, Georgia

If you from NC you know Bojangles always be on point! Since I haven't had my fix, was in the area, I came here. The line in the drive through was long so I decided to go inside to place my order to go. The inside had people sitting and enjoying their meal. The drink machine area was dirty with straw wrappers and napkins. I wished that area was tend to especially if the dining area is not busy. Deonte! Thanks for the good service today! His laugh is really contagious and it made me laugh lol. I ordered the 4pc Supreme Chicken Tenders w. Cajun seasoning fries. I remember back in 2007, this meal used to be $4.59! Now it is $10.17! I felt some type of way because my tenders were small! Now if the tenders were big, I wouldn't be so wrapped up about the price. I am willing to pay the price if I am getting quality tenders! The taste was still the same but it was just the tenders being small! When I checked in through the Yelp app., I received a free BoBerry Biscuit! He was nice enough to give me two biscuits and two honey mustards for dipping sauce! 5 out of 5 for good customer service, 2 out of 5 for the quality of food. read more

Bojangles - receipt and a sandwich - Fast Food Near Me - Woodstock, Georgia

Me and my dad asked for two three piece chicken meals each with mashed potatoes and hash browns. We waited for at least 15 minutes for our food inside. The meal could have been easily made right in front of us, but the workers proceed to just sit there and yell to the back of the kitchen, "Hows that gravy going," knowing good and well that our meal could've been made in less than five minutes. The lights in the back were turned off and there were paint buckets and building materials laying around at one of the tables. I would not recommend going to this Bojangles because of the setting, lack of customer service, and timing. Its called fast food for a reason. read more

This place needs to get better help. They are so slow . It took fifteen minutes for me to get my order. Literally just a steak biscuit. Nothing more than that. I only got my order when I was frustrated enough to ask for my money back; then I got my food. The uber drivers were fed up with waiting on their orders as well! Ridiculous!!! read more

I have to say that some of the customers coming through this Bojangles have a level of entitlement that is beyond my level of comprehension. Instead of calling ahead and ordering food for your party of 50 people, you go and order at the drive thru. Susan, you should have planned ahead and it isn't the employees fault that you did not. Now you are holding up the entire line because you didn't think.at.all. This is a fast food restaurant! Their employees work their butts off to get you your food. Know what you want and don't sit there in the drive thru when someone asks what you need. You have a cell phone, look at the damn menu before you get there. It's so easy! Also you aren't their only customer, they have people ordering online as well- you are not special nor will you get accommodations, you are wasting their time! Do not have your passenger shout their order over yours in the drive thru, no one can hear you. Take your time, process what you want and tell the driver what to say into the speaker. It's literally a speaker that can't hear you clearly. Control yourself, do not yell, don't be that jerk or shove your phone in their employees' faces to show them the order you are picking up. They are well aware of what needs to be done and they are doing the best they can given what they have to deal with constantly. I'm pretty disappointed in some of my fellow Woodstock neighbors. It costs you nothing to be nice and patient. I'm also really grateful for the nice customers that come through. You make a huge difference in those employees' day! You make it so much better for the employees at this establishment, after having to deal with such jerks beforehand. I'm so appreciative of the nice, wonderful and kind customers. Some of their employees are young kids please keep that in mind that they are just starting out. Be kind. read more

Such outstanding customer service! I would like to thank Josh for making our experience so much better than the one we had on Eagle Drive. Josh was so polite, so helpful, and so accommodating. This location will definitely be our go to location from now on. read more

Sometimes you just need crunchy, salty, spicy comfort food, and spicy fried chicken is hard to beat. This location is clean, well managed, and good service. The fried chicken is awesome. read more

I went through the drive thru and waited an hour. Got home and my bag was short one biscuit, mine. Came back the next day asked them to make it right and they said they would but in the they gave me the completely wrong food, so just said give me my money back left. So I'm still down a biscuit. The wait has gotten so long and the quality and customer service at the store has gone to hell. read more

I get food, specifically breakfast, at this location regularly. Pay close attention to the words a lot of the bad reviewers are blowing out of their mouths. One schmuck had the audacity to give one star because the girl at the drive thru didn't talk to him. The humanity! Some old fart didn't get batting eyelashes pointed at him so he one star's the place. Go tell it at the alter.. Gotta ask: When every waitress you've met for the last ten years got mad when you groped them, did you jump on yelp and give one star to their employer. Grow up and try on some empathy. If you have a long wait in the drive-thru, I assure you that the people working in the restaurant are having a much worse moment than you. The service industry is incredibly stressful without men who think, as he put it, "the lazy young girl" is obligated to talk to you. This Bojangles location is quality. Don't listen to the e tilt led haters. read more

I think the chicken is better than KFC and Popeyes their biscuits are definitely better... The service was very friendly and fast my son absolutely enjoyed himself in the sweet tea literally taste like cane sugar but in a wonderful way! read more

Service was horrible went to get a chicken biscuit and was greeted with attitude even when I was being polite. She gave me Less food then I ordered I ordered for 4 people and was charged for 4 biscuits and 4 bo rounds and only got 2 bo rounds and the biscuits were hard I'm never coming back here again my order was 34 dollars when I didn't even get all I was over charged for. read more

Make sure to check your to go bags before leaving the drive thru... I ordered 3 Cajun chicken filet combos but when I got to my destination there were only 2 biscuits in the bag! And one of the biscuits that I did receive, half of it was moist not sure from what... rather disgusting! read more

It seems that every Bojangles I go to I say "wow. This is my favorite location" until I head off to the next one and so forth...so I'm going to go out on the limb and say "wow, this is my favorite location!" First of all Chase my cashier and food recommendation-er was the best. I mentioned that I've only had the breakfast biscuits and would he recommend something for lunch. He give me a list of some of his favorite and made some recommendations including which dipping sauce he thought would go well with the food I ordered! Thanks Chase it was awesome. A shout of to Ms. Sheryl for keeping the place in top notch shape and for the lovely Christmas decorations that she put up. The place looks awesome. Keep up the good work! read more

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Waited 10 minutes to order one item then sat in line for another 5 minutes before just giving up and driving away. Had only one other car and still took forever. Do not go here because your food will be cold before you even get it. Absolutely ridiculous. read more

Come here for the fried chicken sandwich. Can't recommend anything else as I haven't tried it. You get what you pay for here. No surprises, a decent sandwich if you have the craving or are on the go. read more

This is one busy Bojangles in Woodstock. We came by to grab a couple of biscuits for the road and the drive thru was backed up, so we went inside to order to go. It took a lot longer than expected, but we got some fresh hot biscuits to go. I had the sausage egg and cheese biscuit. read more

This place seems to always be out or very low on chicken or sides or even out period ... today : I was here at 5:30... no dark chicken.. out of mash potatoes... low on white chicken ... my tip to the owner or manager... close at 2 .. read more

Pulled up at 12:30 with two cars ahead of us, didn't get our food till 1:00. When we finally got our food which wasn't a lot (a Cajun filet biscuit and a Cajun filet biscuit combo) the biscuits were raw still and the chicken was undercooked. Will not be going back this was ridiculous. read more

Pulled up at 9:37 pm on my way home from class because they close at 10:00 pm. The woman at the drive thru immediately gives me attitude and says "Just so you know, we close in a few minutes so we don't have much." 23 minutes is not a few minutes. Why even stay open if you have no tenders, sandwiches, etc. She said they only had bone in chicken left. read more

Lazy young girl at drive thru 3-30-23, did not say anything, thank you, nothing, she had the personality of a brick. She needs to either be trained, or fired. Service was slow. Food was lousy. Its overpriced for what you get. Avoid this place read more

Waited 45 minutes since they messed up my order and over charged me. No compensation or apology. Crazy they couldn't handle two drinks and two biscuits read more

The food is very inconsistent. Biscuits undercooked or over cooked. Chicken is chewy sometimes. Service is so freakin slow. They take the fast OUT of fast food. read more

Never again we need a place that is open when they say they are , and close when they are suppose to

Without a doubt the worst Popeyes franchise in the country. Whoever owns the franchise, obviously does not care about anything which is going on here in Woodstock. It has been here for over a year and it's still terrible. They never have, but maybe one or two sides out of the six they always have one or two out of the seven sauces to dip your chicken in and they're either out or have not made the product that you're looking for. I went there yesterday just to abuse myself the cashier order taker did not even mention a word, except we're out we don't have it, nope don't have that either, nope, not bad. Also, not a hello Nora thank you if you feel like being abused, come to this Popeyes. read more

The service is especially bad at this location. They are slow and usually get your order wrong, but the worst part is how they speak to you. They are rude and treat you as if your a burden as opposed to a paying customer. I stopped going for a while but decided to try again hoping things had gotten better. NOPE. Different employees... same bad attitudes. Never again. read more

I am not one to complain often about food. I worked in the food industry for 6 years. But, the wait time was 30 minutes. I have never waited so long in my life for food, especially fast food. Employees seem to be stoned and have no attention to who is at the front counter. read more

Super friendly staff and a great place for a good biscuit! I really enjoy this location. The spicy chicken filet biscuit is really good, Los the biscuits and gravy, and the cheddar bo biscuit is great too. read more

Bojangles - Cheddar bo biscuit - Fast Food Near Me - Woodstock, Georgia

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A typical representation for the chain. The food and service is good and we swing by this location regularly on our way to or from Woodstock and points north. I do appreciate that the condiments such as jelly and honey are where the customers can get them. Other franchises we have visited hide them away and are stingy in their control, so it's nice that we don't have to wait for an employee's attention and then have to beg for them. read more

The fries are incredible! I always get the cajun chicken biscuit. One time my boyfriend received a semi frozen chicken cut in his, but since then it hasn't happened again. I love their hours, it seems most times I drive by, they are open. read more

Employees are very nice. However, the absolute slowest service ever. From the time I placed the order at the drive through speaker it took almost 18 minutes to pay and get the food. Totally not worth the wait. And I got in the drive through line at 11:08. Should not have been such a wait at that time of day. read more

The place is dirt and the tables are dirty. We went there an ordered 2 chicken biscuits one with cheese. Then we waited for 30 Or so min on them. Others was getting upset about there order. One walk out mad because there order was not there. I went up there asking where are orders is. She told me that they don't have any Southern Chicken Biscuits. But yet I made a order for them. I got mad an told her that I want my money back and left. I was going to tell her how long was you going to make me wait till you told me this if I did not come up. I been to this one a few time an had problems. I don't recommend you going to this location. Go the Chick-fil-A or Martin's for better food and services read more

April 27, 2020 Will things ever get better at this location? I go thru the drive-thru today and I can barely understand the guy taking my order. On top of that, he seems surly because I can't understand HIM. As always, I have to double-check my order. I plainly ask for some strawberry jam, nope not in the bag. When I ask for some at the window, he looks like I have imposed on him. I ask for half & half tea, come to find out it's unsweet tea. If this were just an occasional experience, it wouldn't be so bad, but unfortunately it is more the rule than the exception at this location. I like Bojangles, just not the location near me. This is the Woodstock, GA location. 12100 GA-92, Woodstock, GA 30188 read more

I stopped by the Woodstock Bojangles on 92 for dinner today and ordered a two piece white dinner. After reaching the drive thru and paid, I had to pull forward and wait for a new order to be cooked. After some time the attendant brought my meal out and I headed home. I then prepared to sit down at the table to have dinner but then found that it was a two piece dark meal. I then put everything back in the bag and went back to the restaurant to have my meal corrected. The attendant reached over the counter took the old meal back and prepared the right pieces. I then asked for the receipt and he went to get the manager. The manager didn't show any empathy at all about the issues I had to endure (receiving the wrong order and having to return to the restaurant). Four days before this, I stopped by for dinner again. I went in and found three attendants at the drive thru and one at the main cash register. He immediately left me there and went to the back to prepare some food for a drive thru customer without saying anything and the others ignored me as well. I finally left. read more

Love Bojangles chicken! And their sausage gravy biscuits in the morning are the bomb! read more

Bojangles - The best sausage gravy biscuits in town - Fast Food Near Me - Woodstock, Georgia