I brought a vehicle from this place 2016 Infiniti QX50 I was told was in good when I received the I purchased a 2016 Infiniti QX50 from this company and was told the vehicle was in good condition. However, when I received the car, I immediately noticed serious safety issues--the airbag was not functioning, and the passenger seatbelt was missing. I refused to accept the vehicle until the seatbelt was repaired. After that, I took the car for inspection, and it failed because it was not safe to drive. When I brought this to the company's attention, the situation got worse. I was treated very disrespectfully--staff called me out of my name and made racial remarks. Instead of taking responsibility, they told me the issues were my problem because I had already purchased the vehicle. This was an extremely unprofessional and unacceptable experience. I would strongly advise others not to do business with this company. Your safety and your money are at risk read more

I went in today in search of a vehicle the Bonilla staff was very prompt professional and efficient I will most definitely be a returning customer and highly recommend to my friends and family read more

Sold me a 2019 dodge challenger with a blown engine. When I asked If there was anything wrong with the vehicle they told me it was minor and had no major issues. Would never buy from them again. I then went back to see if they would help in ANY way to make things right and they told me if I bought the motor they would replace it. this is after I bought the car from them cash a few weeks ago. now I'm out 12k of my hard earned money. they should atlest have offered to fix it free of charge. read more

So, we bought a vehicle CASH!! No other money was due. Mr. Humberto Bonilla 512-825-0998 who is the owner of said establishment registered my vehicle and then denied my metal plates after they had arrived. I asked reason why, he claimed I never paid him. However, I have a bank statement showing a draft of over $4000 to his establishment. He insisted he never got any money from me and now he needed to repossess the vehicle. The vehicle by the way broke down on me the same day I bought it. I invested an additional $2500 to try and fix it and it still didn't work. We also had a verbal agreement he would reimburse me for those cost of repairs. Once I showed him the bill is when he began to ask for the vehicle back and claim I never paid him. I have documents to show I paid him in full and a title application showing the title was registered under my name. I have contact the Department of Licensing and a formal investigation has been initiated. read more

Bonilla's Auto Sales - FRAUD!! BE AWARE! - Car Dealers Near Me - Austin, Texas

My brother bought a Cadillac and put 2k down payment a and supposedly per the contract he didn't have to pay until two months after having the vehicle. They tried to tow it at the 2 month mark and claimed he never gave a down payment and tried to say he stole the vehicle. Made him give another 2k to keep it. read more

On February 6th 2019 I purchased my son a 2004 Ford F150 from SAM. $4500 CASH!!! Its going on 5 months now & my son STILL hasn't been given his plates!! There has been MANY calls to Sam but his attentiveness ended after the sale!!! Sam likes to just transfers us to the next person who either doesnt know WHAT THE FUCK IS GOING ON (not kidding) or who claim the plates arent in yet but "they will call us back" just to hang up before getting a name or number. Not kidding again, this happened so many times!!! Now after so many unanswered messages from Sam & no help from any of the sassy disrespectful incompetent staff they employee I had no choice but to act out of character on here (FB),Yelp, Google etc. At this point Im livid & your establishment should exepect me to show up tomorrow with many questions. Its PATHETIC & sad that I have to drive all the way from Kyle for answers. Look forward to seeing you Sam. UPDATE: STILL NO PLATES!!! KAREN THE PERSON IN CHARGE OF PLATES HAS NO CLUE WHY WE STILL DONT HAVE PLATES & STILL HAS NOT DONE ANYTHING TO GET US OUR PLATES!!! read more

Bonilla's Auto Sales - BUYERS BEWARE!!!! - Car Dealers Near Me - Austin, Texas

RUN!! As fast as you can!! Lemon Cars! They're such a janky car company "Soto" can't be trusted. They hold peoples license plates and registration & you cannot do that. If you have Facebook look them up. 2 weeks after my car was off the lot I got a check engine light. Soto said they'd fix it and take care of it. Welp I'm sitting without a car I got 9/11/2021 check engine light on 9/23/2021 & finally I noticed the first day when I brought the car home it had a bigger drivers side tire. Therefore next thing you know Nov 30th I heard a loud pop. Well it was already driving rough, & I had to replace a new battery that was leaking acid already! That loud pop turned out to be the rear differential, & the transmission. Because of the incorrect tire sizes it caused the transmission to go badly. They've ghosted me after they got their money. But this isn't the last they will see of me. I promise you. I'm not the only person who is complaining, & they've asked people to take down their bad reviews of their cars. I should have done more research about this place. VERY SHADY COMPANY!! I've had so many people reach out to me complaining about them and how SOTO is so rude etc they just want their money, they don't care how they get it! Be careful!! Do NOT go to them! Below are photos of the business! read more

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Vale verga este pinche lugar lleno de puros jotos inclullendoa arturo reyes pinche Culero no puede ni aser un pinche cambio de aceite. GRACIAS read more

Took the van I bought from them at the end of March that I only had a fee weeks and the motor blew on me on Easter to the shop and found out that the motor was already messed up before I even got the van so they never fixed anything on the van before they even sold it to me they sold me a van that was already messed up.......granted it ran fine at first when I first got it but they are supposed to check everything about the cars they sale to make sure nothing is wrong with them including the motor.......and apparently they just get the cars and make the check engine light go off and put them out to sale cause when we confronted them about that we were rudely made to leave and I paid over 10k plus over 2k full coverage insurance through them and it was all bs read more

This is a locally & family owned business! This isn't a dealership where they tell you lies & try to scam you! These guys are honest, friendly & outstanding on customer service! Just when you think all the good people are gone in this world, Bonilla's Auto Sales financed me even with 2, count em 2 repos!!!!! Very beautiful cars & a huge selection! Loving my 2014 Jeep Compass!!!! Thanks again guys! read more

Bonilla's Auto Sales - Car Dealers Near Me - Austin, Texas

No good to do buisnuess with guys seem lazy. Can't even return a call or text just waste there time and mine.

If I could give 0 stars I would. Do not waste your money or your time. Cars may look nice in the outside but all have minor issues that you may not notice until after you've driven off. None of the A/C work in their cars (the reason they prep them and start them up before you go back outside to take a look). Interest rates super high with financing. They will promise to fix this and fix that, tell you just call and schedule a time you can drop the car off to be worked on, then they will ghost you on promised repairs. My vehicle has been breaking down every month since the first month of ownership. Very shady service. Beware! read more

I would leave zero starts if I could for how rude the receptionist was towards me asking about a car to test drive. Finally pull up still rude rolling her eyes scrolling on her phone. Thankfully the other coworker overheard and let me know the car is still being fixed up. All she had to say on the phone. Worst customer service. read more

Terrible experience if I could give 0 starts I would I don't recommend this business to anybody. I bought my car from Alfonso Soto, as a first time buyer. At first he was nice but very pushy. I was looking to give a 2,500 down payment, when the first car I looked at required a higher payment he kept pushing trying other different cars to see what I could get with that down payment. By the time we were done it was night already and I ended up settling for a 2020 Nissan Versa. When I initially turned the car on it seemed fine no problems. It wasn't after I left that multiple lights came on in the dash. Not only that I found out the car had been crashed with the left front bumper coming off being held only by a screw. The radio turns off multiple times by itself. One night it randomly didn't want to turn on, turns out I needed a new battery. Got that fixed took the car to get checked and they told me I needed a new fuel system, have my breaks replaced & an oil change as it was practically almost out of oil mind you this was two months after buying the car. On the contract it states that they cover several things such as the breaks, when I called this morning Alfonso was very rude with an attitude telling me it wasn't their responsibility leaving it to me. Not only did they fail to disclose the car had previously been crashed but they sold me a faulty piece of crap. DON'T BUY FROM THEM. They are crooks and just want to scam people out of their money. I don't know how they're still in business. read more

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Just want to start off by saying I don't know how this place could be still in business. Not only do they fuck people over but the are incredibly rude. We bought a car here and failed to inform us the car was totaled from the previous owner but covered up the damage. They also told us they would pay for the car to get all matching tires but after the transaction was complete they flat out refused. On top of all this when we called them they disregarded all our concerns and shut us down. When our plates came they didn't call us for three weeks until we finally got tired of waiting and called. When we came to pick up our plates they informed us that the guy who we purchased the car from (Jorge) messed the paperwork and filed that the car had a lien on it (even though we paid for it outright) and had the title sent to the dealership. So now we have to wait an additional 3-4 weeks to get the title. PLEASE BE WEARY and don't buy anything from these people. Don't waste your time or your hard earned money on these fools. There was another man-child that worked here that got VERY disrespectful towards me when I questioned why they run their business the way they do and told me it's *not* his job to take care of business for already purchased cars. They've been reported to the BBB as well and waiting to hear back about the case we opened against them. STAY AWAY FROM THIS PLACE!!!! read more

Nothing but scammers here. I put $5000 down on a car and I've been having issues with it for a couple of months. First the radio wasn't working and the ac went out. On top of that they would never give me my licenses plates for the car. They would blame the DMV. I was pulled over serveral times. The first time I was pulled over the officer told me the dealership gave me dealer tags and I can't ride around with them and the car is not in my name. The second time I was pulled over the cops made me get out the car and leave the car because of the tags. I had to walk home. I waited a few hours and went back and got my car. Then the fuel pump went out on the car. I called and asked them to tow the car to the dealership and fix it. I called and texted every day and was getting ignored about my car. Once I was able to get some one on the phone they claimed they had to wait on the part to come in and different people were giving me numbers to pay for the part. I have proof from text messages and phone calls. Now their saying I never contacted them regarding my car and sent it to repo. These people are crooks. Stay away from them. read more

"I purchased a vehicle from Bonillas Autosales on Monday November 22 2021. The next day, I discovered the car had transmission issues. I had a mechanic look over the vehicle and there were myriad problems. Headlights didn't work and had water damage, right turn signal did not work, 4x4 transfer case has a loud sound on automatic ( we think this is a front cv axel or hub bearing). All of this along with issues with body control module, mass air flow sensor, air intake barometer. I took the documentation to the dealership and spoke with Alfonso, who was extremely rude to me. With all the transmission issues and other problems, I brought this vehicle back in hopes of being able to return this lemon of a car. Alfonso and the owner of this dealership told me they would never return my down payment to me. They refused to help. I requested they pay for repairs of my vehicle and showed documentation of the damages. They said only they could fix my vehicle, but I don't trust them when they sold me this car in the first place. They said unless they fixed it, I could leave the car with them without getting my money back. Horrible service, unsafe vehicles. Do not purchase from here. Make sure to get an independent inspector to look at all vehicles before purchase. " read more

This is the worst place to buy a car. My son paid $2500 for a car here and less than two weeks later we learned it needs a new engine. now the thing went even run and he lost his job because he couldn't get to work. Scumbags. Buyer beware...dont buy a vehicle here...they will sell you junk!! read more

They good people they work with you down payment and they have low payment nobody gey turn away they find something to put you in

After doing business with a dealership who sold me not only one but TWO unreliable vehicles in a matter of 3 years, I finally came across Bonilla's Auto Sales. I visited on a Saturday afternoon and Joseph gave me MANY options for the vehicles I was interested in. After weighing my options he got me in a BEAUTIFUL 2014 Chevy Impala and I could not be happier. I was happy to be able to get a NEW, && RELIABLE vehicle once and for all. He even assisted me with finding affordable car insurance that same day & I was able to drive off happier than ever! Stop by and ask for Joseph, he will work out a great deal for you! Guaranteed!! read more

I'd Like to say first that the lady is very nice did not catch her name!!! ***** THE WORST PLACE I EVER VISITED***** Picked out a vehicle online 2010 Dodge Challenger, that was more beautiful in person then online. (which is a good thing, they have very beautiful cars) However, Dealer is VERY SHADY!!!! Asked the dealer if I could take the car to get it checked out before i purchase! They said yes, But i had a time limit until 12 NOON which was basically 10 minutes (Because it takes more the 15-20 minutes to get anywhere in Austin) i left at about 10:45am! Went to Mobil 1 Lube Express could not get a reading- on the code reader! So i took it to another mechanic. (By this time its about 11:00am) By the time we got there the engine light was on. I Called Mr Joseph to let him know that my mechanic wanted to lift the car and it may take a little longer because the car was getting a Code for a Misfiring valve And the motor was very shaky, the hazard lights lights didn't work!!! There was 2 lights that were on Check engine and tire pressure! He stated that i had to get the car back to the lot before 12 because he has other buyers that was approved for the 2010 Challenger (By the way i had already place insurance on the car because i expected to just drive it away, which he already had all of my paperwork ) Which is very disrespectful when u have someone there to purchase already!!! I Wouldn't recommend this dealer to my worst enemy!!!!!! read more

My brother got a car here and he has been having problems with the car and he went to tell them and they had him waiting and they said that they didn't have time for them bc he was busy so don't get your car here it sucks read more

Worse dealership I have ever been to in my life. The salesman was actually a very good gentleman, but I don't understand how you can sell a dirty car. Presentation is everything when you are trying to sell a product!!!! Every car I looked was completely filthy on inside. read more

I waited a year trying to make my review. I was trying not to be mad when doing it, but can't help it. Two days after getting a ford truck, brake pads worn completely out. They asked me to bring the truck and parts and they said they will fix it. Gave me the most difficult times to bring it and when I arrived two different times mechanic were not in the place. So I have to bring it with my mechanic and have brake pads and rotors done because the damage. Materials and labor were $750. Long story short Signal stick broken, no key to open door, no keyless remote, bad tires, sensors broken,stereo don't work,no spare tire,and only 8 months later transmission break down. I have paid almost the price of the truck in repairs only. Their only response is that there is risk in buying used cars. Ps. They advertise it as clean truck and that's the only true thing about the truck. Never do business with them again and reccomend you not to do either. read more

I wish I could hand out negative stars. Stop selling messed up cars, treat people right. Purchased a vehicle here when I was 19 years old. Spent 3200 cash that day. Lot for a 19 year old who stacked up since he was 16 working at fucking whataburger. So excited, but on my way home transmission completely slipped. Went back to the dealership livid. Explaining to the owner and salesman the situation. So concusses wht just happened. Never dealt with a tranny slip before or much of anything first car. This man crossed his hands on the table (could never forget this moment wearing a FATASS Cuban link bracelet...looked me dead in the eyes and said "sorry" with a smirk on his face. Left in his Porsche talking about all cars have problems. Even my Porsche has check engine light. I'm like wtf are you talking about at this point. However I will never forget that feeling, that feeling he showed after such a major Investment I made with them. The lack of care was sickening. Later they changed their name to Bonilla's. Sickening experience read more

I bought a truck from them on October 27 my dealer plate expired on December 26th still no plate and no title in the mail I got a good deal on my truck but only because I took it to Orileys and scanned the codes this dealer erased it had a code that was going to be a $1000 fix so I got $1500 off what they wanted be smart shopping here because they are just trying to make a buck.. hopefully I'll get the title to my vehicle I already paid in full for and having plates to put on my car would also be nice.. read more

i purchased a truck february 14th drive off the lot not even 5 miles down the road the truck break down. we call our sales man he bring us another car and say they will fix the truck. a week goes by get a call from joseph (lair) tell me truck ready it was the breaking system. not even two day later truck break down again! this is i pay for a tow! to bonillas leave it there get put in another truck 1 and a half week later joseph calls again its ready! go get it wait 30 minutes (side note another lady in there saying her car has issues too but no big surprise) joseph walks in odd look on his face. tell me there is now a problem with the ac i leave in another used car. today march 15 pick up my truxk @3 around 4:30 my truck does the same excalt thing it did the first and second. this dealership did not fix my truck. my check engine light is now. they took my money and now running me around like a fool. they show me a good truck at least made it good enough to sell to someone and have them drive it a little bit. all the cars, trucks and suvs on this lot are trash no good at all! the first secomd and thrid loner vechile we got all had issues! read more

the worst car dealership in austin tx!! unprofessional here they lied saying they will report to the credit bureau after paying off my 12 thousand dollars car i checked my credit on credit karma nothing. my my car broke down it over heats on me they sold me a nice looking car but a piece of junk is what i got. all my hard working money went down the drain money that i dont have and humberto don't have anything to say to me that i got the car sold as is and that all sales were final. please don't buy from this dealership turn around now im stuck with a broke down car :'( . i wouldn't wish this on my worst enemy. trust me this place is not legit they are criminals $ money hungry they just want to rip honest hard working people like u and me off. read more

DO NOT BUY FROM THIS PLACE. TERRIBLE PLACE TO GET ANY CAR. I purchased a car from here last year and had an awful experience, I put nearly 4,000 into getting it fixed and the check light is still on. Joseph also acted like it hadn't been in an accident, when it obviously had. Please save yourself money and time and check out any other car lot. WORST PLACE IN AUSTIN, cannot understand how they are allowed to trap people into such awful "deals". read more

DON'T BUY AT THIS PLACE! Waste of time and more money to fix the problems later!

DO NOT BUY FROM HERE!!! This is a shady spot doing bad business! I took my niece here to buy her first car. The guy swore up and down that it was a great car and that there was nothing wrong with it. We test drove it and it drove OK, but we still wanted to get it inspected before we bought it. He told us that if we took it to a specific shop he would pa for it. We wanted to go to an unbiased shop to have the car fully inspected. It was late in the day and the shop was closing, so we had to wait until the morning. Humberto Bonilla told us we could take care of all of the paperwork then, she could take the car home, get it inspected in the morning, and that once she brought him a copy of the inspection the car would be all hers. In the morning, she had the car inspected and it failed miserably -- over 30 alerts. She immediately took the car back, showed him the report, handed him back the key and told him we did not want the car. He took the key back and said he wouldn't give them back until we paid the remaining $5000 (we had put down $3500), and that he wasn't giving us a penny back. Then he refused to talk about it, got in a car and left. She stayed up there for hours waiting. During this time her step-father came up there to help her out. When Humberto came back and saw she was still there, he drove back off. They waited. When he finally came back he refused to talk to her or her step-dad, took the key and drove off in the car we had "purchased". He came back with an inspection and told them that the shop we took it to must have reset their system, because his shop only got one alert. Since Humberto barely speaks English and there was a language barrier, they called me (I speak Spanish). He told me the same thing and swore to me that nothing was wrong with the car. I said, "so you are saying that if she goes now to another shop and has it inspected, it will pass?" He swore that it would. She did. In fact she took it to back to the second shop, and another, then she went to the Toyota dealership and asked if she could trade that car in. They scanned the car and said it had been wrecked and had too many problems, so they could not take it as a trade. Two of the guys from Toyota rode back to Bonillas with her to return the car. They KNEW she was not able to by a car from them, but they wanted to help her. Together they returned the car. This is the very next day of the initial transaction. I am having to file a police report, and a visa fraud claim to get my $3500 back. When the back called to talk with him, he lied and told her we still had the car. DO NOT TRUST THIS MAN OR HIS STAFF!!! read more

POSSIBLY THE WORST PEOPLE ON THE FACE OF THE EARTH. I bought a dodge truck here this past January that they didn't even inspect and they left it up to me to get it inspected, which is illegal. I got the truck inspected and it failed! The owner and office people gave me the run around for a couple weeks and eventually I fixed the problems on my own. Other things they agreed to was to get a spare for the truck (it didn't have one), reinstall the rear view mirror which wasn't on and they also agreed to fix the check engine light which came up as a cylinder misfire. It's now 9 months later and they didn't follow through on anything they agreed to. I ended up taking care of everything on my own. Oh yeah, the entire exhaust fell off one month after purchase! I regret the day I ever walked on this lot. The owner of this business is a CRIMINAL that sells junk cars. I URGE ANYONE WHO READS THIS, DO NOT EVER PURCHASE A VEHICLE FROM THIS SHITHOLE! read more