I've had 4-5 posters done here and they're always phenomenally done. Their recommendations on which…read moreframe style would look best as well as the matting has always ended up looking better than I could even imagine. Thanks so much for the amazing service and fantastic work!

I was impressed with the friendly and helpful service at Willow Glen Art & Frame. I walked into the…read morestore with a framed photo that needed some parts to be properly hung. In less than five minutes, my frame was ready to hang, and the person who helped me didn't expect any payment. This kind of service doesn't happen very often!

Great service, great selection, and a shout out to Susan for her service and expertise!read more

Absolutely the best framing store! They are so kind and do such a beautiful job. They help you pick…read moreout the best options for you and are very patient while you decide. I travel a lot and wasn't able to pick up my order for a while, but they were so accommodating and kept in touch with me. I won't go anywhere else for framing in San Jose :)

I had a large lithograph fall off the wall and break the very expensive frame…read more Mario repaired it & cleaned the surface. Excellent work.

I loved working with Bay Frames! I went out of my way from Sunnyvale to Fremont to use their…read moreexpertise for a Chinoiserie painting, and it was completely worth it. He thoughtfully considered my entire room and patiently walked me through multiple framing options across different styles and price points before we finalized the perfect one. Highly recommend for anyone looking for expert guidance and a truly personalized experience.

Always great work at Signature framing! Dayson always gives…read moreme great direction and produces on time and on budget. Highly recommend!

Once again I didn't even need to look at options. The perfect frame that changed the entire look of…read morethe piece, delivered in less than a week for a great price. I also realized that great frames are the single thing that can elevate your space the most for the least amount of money.

We've had several items framed by Paolo, including this antique ukiyo-e print. It's always been a…read moregreat experience, especially when I don't know exactly what I want, because Paolo is good at using his artistic eye to help me explore the options and find one that satisfies my own taste.

We had a very special (and challenging) large piece from Bhutan that needed special care &…read morecreativity. Paulo came through for us in a big way! We can't say enough good things about our experience. If you need your art handled by a true artist, Paolo is it. If we could give him 10 stars we would!

Had a nice time walking and window shopping in this Michaels! Very well stocked from floral…read moredecorations, stationary, Gildan shirts, and more. Staff were nice in interacting with me if I needed anything, and I was so glad to see a clearance section. Affordable prices since you can always use a coupon. Good in store experience!

They have some cool post holiday deals. The place is always spacious and organized. They also…read moreimplemented self check out stations as an option. Lots of frames, knitting and art supplies. Check it out.

The job they did was incredibly bad and actually ruined the print that I brought in. I meticulously…read moregave them detailed, desired dimensions and had them take a photo record of a detailed simulation I made for them. After much coaching, the preview they showed me on their computer looked correct. I also emphasized that the production notes at the very bottom of the print, though not being exposed, must remain intact for future provenance. There was no reason to suspect they would be affected because the mat and frame were to be significantly larger than the 2' x 3' print. Refer to my 2 photos as to the result (which is bad beyond words). In short, the results bears no resemblance to what I wanted and they actually cut the legend. The mat was also a bit crooked, but that's the least of my worries. Avoid this "Custom Framing" shop at all costs!

I am so pleased with your picture frame dept. at your Michael's store in Rome , Georgia. They do an…read moreexcellent job. I have had pictures done before at your store in Kennesaw, Georgia when I lived there. I have never been disappointed. Ever who trains your employees in that department deserves a ten rating. You have a permanent happy customer. Best regards, Mrs. Nina McConnell ninasmcconnell@outlook.com

I stopped by Michael's after lunch. It's been a long time since I've shopped here…read more They had some Christmas stuff left, on clearance. They did have Valentines items. They had heart shaped silicon molds for making cupcakes, stickers, gift bags and decor. They also had valentine hair accessories. I found a cute hair clip that I wanted to purchase. All the valentines items were 40% off, which was a great deal. There was a small section of St. Patrick's Day items, as well. At the checkout you have the option for self checkout or checkout with an employee. There was a customer being helped at a register and two were checking out at the self checkout. An employee directed me to an available self checkout which worked out great. I was in and out of there within 15 minutes total. I really love that they offer self checkout. I remember in the past when you'd have to wait in a crazy long line with only two registers open. The self checkout eliminates this long wait. It makes the shopping experience so much better.

This review is specifically for their custom framing department…read more My husband and I got married in New Orleans and purchased a print by a local artist during our wedding weekend. I finally got around to framing it and went to the Michaels location off Coleman. I was thinking that I could get a frame off their shelves, but I quickly realized that the poster had uncommon dimensions. I had no choice but to get a custom frame for it. I was assisted by a young gentleman, who was very friendly and helpful. I'm the worst when it comes to making decisions. I have to analyze every little thing, and then I get stuck in analysis paralysis. The associate was so patient with me, and he didn't rush me through the process. I also feel like he didn't limit me on variations of frame colors and matboard. He brought out everything to ensure that I had considered all my options. I relied heavily on his guidance and settled on an elegant thin silver frame with a blue mat. I called Michael's a week after the expected due date and was informed that it would be ready the following day. I was glad to see that the gentleman who helped me with my custom frame was the same person checking out my product. He carefully laid the framed print out, and I was stunned by how amazingly cohesive the frame and matting looked with the overall print. It was honestly perfect. This was my first custom frame job EVER - not just from Michael's. I was so pleased with their customer care and execution that I would not hesitate to go to Michaels Coleman custom framers!

Omg I forgot the workers name but he was an Indian older man I think his name started with a D,…read moreDavinder maybe ? working 8.4.26 evening. He was so helpful and kind. The time I was there waiting for my balloons to get inflated I saw him help other customers with the same kindness. It just made me appreciate his passion to help others and I left satisfied with my balloon purchase and the help I received.

There was an item I decided I was ready to buy. Website showed it as IN STOCK at this store, so…read morewanted to make a last decision. I got to the store, and was unable to locate the specific design I was looking for, but they had ANOTHER one available (that online said wasn't in store).... I thought, score! Took it up to the register to check if the could price match the app. After waiting about 10 minutes for the one employee at the front end to finish with another customer having a price discrepancy, she scanned my item, said it was discontinued, and was listed at FULL PRICE. I'm like, uh no. Signs back there said 40% off by this designer, and the APP was showing 60% off! She suggested buying it in the app for store pick up. Remember above when I mentioned it wasn't een LISTED as in stock? She called the manager on her internal phone thing, and she says that's all they can do. I just "chatted" with their corporate online customer service. When adding the item to my cart, at the discounted price, I then go to the cart, and it's FULL PRICE. Online customer service suggests buying it full retail online, then chatting with them AGAIN abou tthe price discrepency and they would "see what they could do". Are you kidding me? Where has customer service gone? Why couldn't the manager come out and talk to me at the store? Why couldn't the ONLINE customer service price adjust or coupon it for that one transaction or something? Apparently management and online customer service is gone at Michaels. I used to think fondly of them, I guess it's a sign how I never see customers in the store, as to the current. I wanted 1 or 2 items... now it just leaves a bad thought. I'd recommend TRIPLE CHECKING the online cart pricing as you proceed through checkout ... I guess both online AND in store, since apparently customer service is officially dead.