I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and…read moreMisha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management.

I would not recommend this company. We unfortunately signed an extensive contract that we needed to…read moreread over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop.

this management company is a scam...don't ever use they will cancel you last minute and it takes…read moreforever to get any money back. They avoid telling VRBO they have canceled you in order to avoid paying fees then won't credit your credit card, they end up eventually sending a check after your "trip" that they canceled. Sketchy company

My home was being rented out in 2016 and 2017 while I was in a nursing home…read more People stole items from my kitchen, used my drapes as napkins (which the cleaners did not catch, so they never paid to replace them). The cleaners used the wrong cleaner on my wood floor and I had to pay someone to clean, the floor was filthy and put more finish on the floor, they would not pay for it. They use substandard help. If you call them, the call is for sales only not for helping.

My partner and I were approved for a unit after viewing three properties by this management! While…read more2 Lofts was shown in terrible condition (with bugs, old food, and stains still in place), we proceeded with applying for the cleanest unit which was even more of a red flag because for this unit they said someone was already suppose to pick up the key but she ghosted them! A week later Franny called with an approval and we also received an email confirmation. I mentioned I would be applying for Homeless Assistance through Contra Costa County, and they were obviously depending on it more than myself. This was my first time navigating permanent assistance, so I had questions. I asked if it was possible to separate the lease, I was informed the next day by Franny after checking with her broker they can't proceed with that & I was ok with that, as they still proceeded to go through with everything relying on the permanent assistance! Eventually, I found out the county was able to proceed with both of us on the lease, which was even better! Unfortunately, due to delays with my caseworker which I made a complaint on while trying to reach her for a week which I feel she was ignoring me on purpose because my case was switching to Alameda County July 1st which I just think she didn't want to do any paperwork for my assistance! After finding out I was denied assistance due to accepting a new job with the City of Oakland, my offer letter wasn't good enough & they wanted paystubs even though my worker told me I can. I told them it takes at least 3 weeks for the process & was waiting for my employee Id number Proof wasn't enough, unfortunately they wont pay more than 80% of your income. The moment Franny found out the county couldn't pay, she ghosted me. I emailed Franny the same day I was denied no response so I called the next day. Still, I offered to pay the entire deposit and rent out of pocket for the unit to the property management and even let them know I could bring the full payment the same or next day & move in on the 7th no later than the 15th! My partner makes 3.5-4x the rent, and I have additional self-employment income. Eventually, I was told they weren't moving forward with my application I was ultimately told the owner didn't want to deal with it I truly didn't understand and the reasons kept changing First, it was because originally planned to move in on the first Then, it was the "inconveniences with the county" (even though I was pushing the process myself) Then it was allegedly "fraud" because I asked about separating leases, which was an honest question, not a demand although after they still proceeded to ask and move forward with me! She said it seemed as if I was unreliable! Like huh? Then after I mentioned a fair housing complaint Franny stated the county thinks something is up with you too" A completely inappropriate comment that made me wonder if my confidential information was being shared improperly or if I was being retaliated against. I never received a written notice explaining why we were denied, even after asking twice. This experience delayed my family by two critical weeks, and based on how it unfolded, I strongly suspect source of income discrimination. We were transparent, financially qualified, ready to pay, and had solid rental history but none of it mattered at this point after they realized the county wouldn't be footing the bill. Which makes me realize I don't think they even did any job/ or rental history verifications! If you're a working person trying to get stable housing or using assistance in any way, be cautious. Based on my research, this is not a unique experience. It's common for people using public assistance to be treated as less-than even when they're offering to pay everything themselves. I'm filing a formal complaint with Fair Housing, and I'll continue to speak up not just for myself but for anyone who's ever been quietly discriminated against and made to feel like they are the problem. We deserve better.

I worked with Olivia for a few months and was disappointed when I received a note that the owners…read moreof my rental switch Property Management companies. While I worked with Olivia, she was very attentive in showing properties to us that fit what we were looking for. She made it very easy to make a decision and was accommodating to our schedules and needs. After move in, she was easy to get a hold of in regards to issues on the property that needed to be resolved. She always responded within a few hours (if not within that hour that I reached out to her) which is not the experience that I am having with the new company, unfortunately. I recommend working with Olivia to anyone looking for a rental in the Oakland/East Bay area.

I've worked with this company several times now and each time it has been easy, efficient, and…read morepleasant. Pamela is a credit to the business: she's professional and always kept me informed with frequent communication. Any repairs/replacements that needed to happen were taken care of quickly and at my convenience. Would definitely use Home 2 San Francisco again.

I find Pamela lovely to deal with. I have recently moved into one of the properties she manages and…read moreshe has been helpful and very responsive throughout the process. She is very communicative without being intrusive, providing updates on maintenance and repair work via text. She responds to my questions quickly and professionally. I feel lucky to be dealing with her as a property manager.

Received a robo call on my cellphone at 4:07AM from Focused Aerial Real Estate Photography. It…read moresounds like they are UNfocused. I would not use them if they were the only photography outfit in town.

This company has called me twice now at around 3am and woken me up. Not only is that extremely…read morerude, but also very unprofessional. They've called me other times during the day as well and I've politely let them know I have other photographers that I typically use. Maybe that's why they have woken me up twice now?

Very professional. Helped sell the property very fast. on time and good niceDid good job！read more

I love working with spotlight photography. I use them for my Designs professional photos and they…read morecome out great every time, if I request an edit they are very accommodating and get it back really quickly.

I cannot recommend Cordula enough. As a first time home buyer, we knew basically nothing about…read moregetting into the market (especially in the bay area). Cordula was recommended to us by a good friend, so I honestly set up our first meeting with her because it was convenient. Very quickly it became apparent that we were in REALLY good hands. She is not a normal realtor!!! This woman goes above and beyond to get you in your perfect home. At times she was pickier than I was as I started to panic about not finding a house...I began compromising on some things--but she held the line for me and said simply, "I think we can do better." I say she's not a "normal" realtor, because she is actually invested in your happiness (Not once did I feel like her commission was her driving motivator). You instantly feel like you're in this partnership with her. She's incredibly available. It's also really fun to look at houses with her because she just LOVES real estate. I loved learning about homes and construction and architecture through her eyes; She taught me a lot about what to look for. The house hunting process is emotionally grueling. It kind of sucks until it's over. Cordula somehow managed to both keep us realistic about where the market was and what we could probably get in our price range, while also maintaining an optimism that we would be in contract for a house we loved within another month or so. She's direct and doesn't sugar-coat anything, but also knows that very surprising and exciting things can happen in this market. It was part of why we trusted her so much, that we knew she wouldn't b*llshit us. And finally, we were pretty lucky...but Cordula helped us get our very first offer accepted. She is SO savvy when it comes to writing the offer. It's all about timing and style and delicacy and hunches, but she is incredibly skilled at navigating that extremely stressful, extremely time sensitive window. From start to finish, we were just in the best hands. Highly, highly, HIGHLY recommend working with her.

Cordula helped us to buy our first home six years ago in Richmond, and to sell that home this fall…read more We feel so lucky to have worked with her for both experiences. She is so knowledgeable, professional and committed to helping her clients achieve the best outcome possible. I am confident Cordula helped us to get the highest price we could have hoped for in selling our home! Not only is she incredibly organized, skilled and savvy, but she is very patient and helpful in navigating the many stressful aspects of buying and selling a home. Cordula is truly amazing at her job and just a gem of a human being who is delightful to work with. I could not recommend her more highly!

A couple of years ago, I went through them to try to rent a house. I'm at the lady at the house…read morecan't remember the street name. When I called him back and asked him about the rental or any other rentals the lady said to me verbatim that they only want to rent to a certain kind of people we have to remember NapaKKK is very racist. Napa is a very active sundown. They just set you up. I guess I didn't fit because I'm a black woman. I didn't ask her what she meant by it. But I've had real estate agents not want to sell me a house because of the color of my skin. don't go through them. They called me back about a month later asking if they could help me find a rental property or a house. Maybe the lady couldn't rent out her house cause I was too black for it. But I had to tell them I ended up buying a house. She was shocked and hung up. They knew what kind of money I had and if she wasn't so racist, if that was the case, she could've made a commission off of selling a house.

I hired Crown Realty Property Management to manage my property. I had just walls textured, the…read morehouse was remodeled bathrooms, garage new flooring. Steve S ( property manager) got the worst possible renters. They complained every month about anything and everything but they did not take care of my place. Every month I spent $250-350 to fix things. Three times on an oven stove which I was happy to replace ( I would have done it initially if I would have known). I needed the renters to move out but with a lot of pressure I extended their lease for 6 more months. Upon moving out the renters did over $6,000 damage to the house and stole the birdbath and curtain rods. The aluminum siding was damaged in the back ( it looked like it was hit hard by a weed eater.) After negotiating they only paid 1/3 of the damage that I incurred. Steve S ( the property manager was not helpful with me) He would say yes but when push came to shove he wasn't helpful at all. Having Crown cost me a lot of money. The only saving grace was the renters paid rent on time subtract Crowns charges and the costs continual complaints from the tenants. Currently I have a wonderful renter and I don't pay the monthly fee and if something needs to be fixed- it is because we have open communication.

We had an amazing family stay at the Ko'Olina Retreat! The townhome was spotless, beautifully…read moreremodeled, and felt so spacious with its high ceilings and natural light. We loved spending time on the lanai every morning and winding down with sunset views in the evening. The kitchen had everything we needed, and the full laundry room was super convenient for our beach days. The kids loved the pool and we all enjoyed the easy walk to the lagoons--plus the garage was stocked with beach chairs, a cooler, and a wagon. It was great being so close to restaurants, golf, and the marina for snorkeling. The location felt peaceful and secure, but it was still easy to get to Honolulu and Waikiki for day trips. This place really made our Oahu vacation special. Highly recommend for families!

From the owner: At RN Premier Properties, we are dedicated to providing exceptional rental experiences for both…read moreproperty owners and tenants. With a focus on quality, reliability, and customer satisfaction, we offer a diverse portfolio of well-maintained properties designed to meet the needs of individuals and families alike. Our team of experienced professionals works tirelessly to ensure a seamless rental process, from finding the perfect property to providing ongoing support. Whether you’re looking for a cozy home, a luxury apartment, or a vacation getaway, RN Premier Properties is committed to helping you find a space that fits your lifestyle. Let us make your rental experience premier in every way!