Watch your receipt they will charge for items you don't even have in front of them . Do not trust…read morethem . Also like to nickel and dime everything . We need more mom and pop parts yards .

They have pictures of some of their inventory online, which is nice to be able to see what could be…read moreleft in the yard. If you sign up on their website, you can get a discount for the $3 entry fee. They have manual lifts that can be used to help get parts from a car. I was able to buy a bumper in good condition (with core and filler) for about $100. It would be nice if they had a sink to wash your hands afterwards. There are some hand sanitizers and paper towels near the entrance. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2018

This is my favorite O'Reilly location. I've been coming here for probably a decade and the staff…read morehas been very friendly and helpful to me over the years. I'm a car novice so I appreciate that they aren't condescending like some employees at other locations are, they are usually patient and help teach me the right way to fix my car (especially when you come on off-peak hours and they have more time). I remember one time, it had to be at least 6 years ago, where I was changing my brakes and I brought in a brake caliper piston that I thought was broken beyond repair and asked if they had a replacement. Lo and behold, one of the guys (I believe his name was Adam) showed me how to fix it right there on the spot, costing me nothing except some brake grease. Now that's customer service! They have a good selection of items and 99% of the time they have what I need in stock. If not, they can order it and it comes within a day or two. I always come here for my car needs and will continue to do so.

Friendly staff,very helpful and very caring, and willing to help you install an item if you don't…read moreknow how to do it yourself

Woman who works here is very rude. My husband has a Traumatic Brain Injury and she treated him very…read morebadly. When I called to ask what's going on (they refused to take the alternator back that we got less than a week ago. She said it didn't have her markings and she tested it herself. But when we put it in something wasn't turning in it and it snapped the belt.) she also treated me like crap. Said she wasn't an idiot and has been doing this over 30 years. She did offer to test our battery to see if it was the battery but no thanks. I'll take it to my aunt who also has been working on cars for over 30 years. She's a bit nicer than this lady who's been doing the same for 30 years but no good customer service... Need some better employees that are a little less old and bitter. Looks like money down the drain.

This Place is a Chop Shop if you want something cheap with damage you might get it. I stopped here…read morefor a fender drove 2 plus hours out of my way and when I arrive, I pull-in to where i should be, I think that was the first time I truely felt I walked in someplace I shouldnt be. You know that felling the one that make your hiar stand up. Yes that felling. Well after walking around in circles trying to figure out what door to use as there are no signs of life here (People or cars) Some slower minded individual comes out of a door not sure which one at the moment and yells ovvvverere, i look around and there he was standing around the corner im like wtf where did he come from. Well anyways needles to say i walk in and ask for my parts i called the day before about and was told they would be ready. (I also called before i left minnistoa that morning and was told they would be ready.) well when speaking to the peolpe in the hole behind the door they say they couldnt get it off due to ice. ok a fender has 5-6 bolts it was on a wrecked car missing the front minus the fender how hard could it be i removed my fender in minutes just stating the obvious here. what im getting at here AVOID AT ALL COST you are better off buying parts for more money than buying anything here. (Good Chance the parts you buy will be off a stolen car. but if your brave enough to stop thru you will know what i mean. Chicago aint got shit on this place.

Great store with the usual wide selection you're used to at an Oreilly's. They carry most…read moreeverything you'd need to help fix/repair/maintain any vehicle. Also nice that you can bring old oil in for recycling and it's free. Have come to this location several times and it's pretty good. They keep it decently clean and well stocked. Some of the employees are friendly and some are not, so it really just depends on the day what you're going to get. They also have convenient hours, too. Nothing crazy mind-blowing here but it's consistent with what you'd expect and gets the job done.

This comment is for the O'Reilly's in Machesney. Excellent for when you need something good quality…read moreand not expensive! And in a timely fashion! But unfortunately the service was horrible, the manager is a power chasing jerk and needs to treat his employees with respect in short staffed chaotic situations!

Absolutely horrible. If you would like to be lied to and stolen from, Rich is your guy! Never…read morereceived engine I prepaid for. He provided only excuses, no tracking number. NEVER EVER RECEVED PRODUCT but he received THOUSANDS of DOLLARS from my credit card instantly.

I needed a new transmission for my car. Their parts are high quality and the price was very fair…read more Dave helped me out and was so easy to work with. 10/10 customer service. Highly recommend Rockford Auto Parts to anyone looking for great service and dependable parts.

i received the best service from General auto parts today. They trusted me when I said that I was…read morecoming for a late model door, They had it off, In the office on a pedestal. for my viewing and it was everything that they said it was. Emily handled the whole transaction very professional. Thank You General auto I will Be back

Hi I was working with Dexter at General Auto Parts I ordered a part from them and in somehow USPS…read morecouldn't deliver it I went and I talk to Dexter he went and refund me the full amount right away Very good service I recommend everyone to work with them