My first time to Tmobile Flatbush and 7th Ave in a minute.. All I can say is, I'm so glad I did…read more!!!! Huge shout out to Will and the team Raymond, Jose and Dionicio!!! Will was non stopping in figuring out my phone issue. The team went far beyond to help me for almost an hour!!!! The dedication they showed truly proved their customer service and urgency to help. If you ever have an issue with your phone I would def suggest this team.

What's with the pink? I have no idea, but I'm not really a fan of it. Anyway, the store is enormous…read moreand it smells like Starbucks is seeping through the walls (probably because it is - Starbucks is right next door). The staff at this place is iffy. When I came in here on a Sunday afternoon, the staff member that my friend was talking to seemed bored and uninterested. The other woman at the counter was in a slightly better mood but still didn't look too happy to be there.

I've been a Tmobile customer for years My husband is a…read moreVerizon customer I have also been to many Tmobile stores through the years spanning Brooklyn, Manhattan to Long Island This store provides super fast, efficient, effective service with a side of personal humor by the staff. Went there today and was greeted in such a welcoming way by S, R and J. They were so kind and made the experience less confusing and scary. Loved it. Highly recommend this store location. Kudos to the Tmobile expert staff members who remain human and are so lovely to work with

So we go in today to get the red iPhone plus for a new business line we just started…read more It's so funny that my last review ended up being "incomplete" bc I never wrote her name :/ So the girl who burped in my husbands face was named Emily" lol sweet girl. Anyway we go today an was greeted an helped right away by desire. Very nice girl, very helpful an she definitely knows her stuff. Took a little while to open up the account but I guess it was bc we needed 2 lines to be activated... Anyway you guys all already know this is always my go to T-Mobile spot, there official an always have new up to date iPhones in stock. Thanks desire for helping us so prompt an professional an im sorry they blamed you for the burping lol defiantly was not you. Cheers

Nick is amazing He was fast in fixing my issues team was…read morevery helpful and attentive .

I spent an hour here setting up my WiFi account and they were supposed to come Monday between 8 AM…read moreand noon , they never come and then they tell me I don't even have an account , so I have to come back and spend another hour getting it setup again - total time wasted 6 hours . The guy never even set up my account - ???

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.

Idalia went out of her way to take care of me on Saturday - skipping her lunch and staying past…read moreher shift to make sure everything went smoothly with my new phone and transferring my account. Thank you for all of your help !!

I was waiting quite a while to be served. When it was my turn, Carlos insisted on calling on a…read morewoman behind me. She told me he saw her first. She insisted I was in front of her but he just insisted and did what he wanted. As it happens I came in despite recovering from a fractured knee. I didn't ask for special accommodations. I just wanted to go in turn and he was a total jerk. Even the woman insisted, but he insisted otherwise. That's what I call a...hole customer service.

Thank you Sarah! Super helpful and patient setting up my new phone. She managed to help me with all…read moremy options, while also providing excellent service to many other walk-in customers. A multitasking phenom!

I was here recently to purchase a new Smartwatch and had a pleasant time. There was no wait time to…read morebe seen. I literally took a seat at one of the many seating stations to choose from and was helped immediately. The woman who assisted me was great in terms of getting precisely what I was looking for in a new Smartwatch. She even told me that it's important to come back in 3 months to discontinue the service line of my previous Smartwatch. I will return here soon to purchase my new phone and I hope that everything goes well.

I have been buying all my phones from sunny and randy since so many years. And i always get the…read morebest deals on repairs and purchases. I highly recommend go for it.

From the owner: We specialize in all cellphone repairs Iphone and samsung LCD fix. We also sell unlocked gsm/cdma…read morephones for outside USA. We also unlock iphones, samsung phones and all others. We fix tablet screens. We do retail/wholesale of all cellphones.

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

Came here cause I had a issue with my work phone and James was able to answer all my questions. He…read morewas able to square away all of my issues in a timely manner. I would definitely come back to this store...

I called in looking for a prepaid hotspot because I wasn't able to get internet installed in my new…read moreapartment for another two weeks. I called four or five different places looking for a temporary solution but no one was able to help. I called this T Mobile and Stephany was so helpful. I went to the store a few minutes later and she provided me with the hotspot and guided me through their prepaid packages. Her and Levi showed me how to use the device and add more credit at a later time. I'm very thankful for their service on a very stressful day!

This T-Mobile location is quite possibly one of the worst experiences I have ever had to deal with…read more I went in about a month ago to add my mom to my account and what ended up happening was that they added a 3rd line I never authorized, they added services I never authorized and when I purchased a new iPhone for my mom, instead of fully charging me for the device how I originally wanted the goddamn idiot customer service rep (Jose) decided to put the device under contract without telling me so that I would be charged installments every month which I didn't want because it would make my monthly bill higher. When I got home that evening and checked my account it was only then that I realized the horror I had to deal with and It has taken me a entire month to get this sorted through T-Mobile customer service (1-800 number) to get that 3rd removed, pay the iPhone in full, get the extra services I never authorized removed and get a credit back for the 3rd line because I was still charged for it. I will never step foot in that joke of a establishment again, I know that I'm not the only person that has gotten scammed by that place and I know for a fact that regardless of whatever happens with the fraud complaint I placed on that place nothing will happen to either the manager who runs that location or the jackass customer service agent (Jose). So in the end f__k that place and everyone working at the joke of a store, hopefully it burns to the ground!

This T-mobile location is not the best. The line here moves relatively slow, it's a small location…read moreand the employees are not too friendly but there are helpful. I came in here to pay a bill a couple of times in the past and to inquire about potentially upgrading my device(s). I always bring my photo ID with me just in case they request it. I would only advise coming to this location if it's urgent. If not, head to another Tmobile location, preferably on Fulton Street.