Nick is amazing He was fast in fixing my issues team was very helpful and attentive . read more

I spent an hour here setting up my WiFi account and they were supposed to come Monday between 8 AM and noon , they never come and then they tell me I don't even have an account , so I have to come back and spend another hour getting it setup again - total time wasted 6 hours . The guy never even set up my account - ??? read more

I came to return a router. Didn't have any issues with the return but I also had a billing question and before even hearing the question, the worker told me they don't handle any billing inquiries and told me to call customer service. Kind of defeats the purpose of having a store if they are unable to answer questions in person. I also overheard another customer saying she lost her phone and the worker said we close in 30 mins. You can go to the Apple Store to buy an iPhone. Seems like they really don't want customers here. read more

Excellent service and the staff is very friendly. Ask for Glenny when you go. She is the best!!

A.Browne is amazing . She was very helpful. She definitely knows her stuff. Will definitely be back.

I've used this store for the past 2 years when purchasing MiFi for a weekend long charity event. Last year, Richard was super helpful in assisting me and answering all my questions. The whole process took about 45min, and they walked me through everything so it would be perfectly setup for the event. Fast forward to this year, and I wanted to reactive the same devices plus purchase a couple more. Unfortunately, I didn't have the physical devices with me to reactive, but Richard and Devonne offered to look in my purchase history to find the device numbers to activate remotely. That was SO nice and saved me hours of time. Devonne even followed up with me to make sure everything worked perfectly! If you're in need of awesome customer service and thoughtful assistance, definitely visit the crew at this Verizon! read more

Great thanks to Glenny! I had a very important business call and SIM card stopped working - ran to this retailer first thing in the morning and she fixed it in 15 minutes!! Appreciated her kindness and patience :) read more

Best Verizon I've been to. I've went to Lynne a few times now, each time she remembers me and it's so nice and helpful. She's great at explaining everything to you, and will do everything she can to save you money. She helped me upgrade my phone, and even let me know that if I waited a month, I'd get a better deal. She needs a raise of something she was so sweet and helpful. read more

Waste of time, made appointment, fellow did not know what he was doing and wanted to charge me for the privilege. Went to Atlandtic Terminal Verizon and was satisfactorily taken care of in five minutes. read more

Employees here are nice and want to help but are not knowledgeable. I came in last week for something that should've taken 10 minutes but instead took over an hour because nobody here actually knows what they're doing. Honestly though that's sadly the level of quality I've come to expect from physical Verizon stores. Save yourself the time and just give customer support a call if you can. You're better off trying to fix issues yourself instead of going to the store! One last thing, their credit card readers don't work for Visa cards, but they don't tell you that beforehand read more

All I know is, the woman helping us had to spend literally two hours getting us set up, but she stuck with it. She was lovely, helpful and persevered through some connection issues to make sure we got up and running. I don't think I've ever had someone spend that much time with me making sure my stuff got fixed. It was great. (I think her name was Lynn??). read more

Terrible experience. Bought a prepaid jetpack here for use during travel that never worked despite activation and multiple calls to Verizon customer support and branch itself. Never received a refund for device, prepaid minutes, nor activation fee. Being a postpaid Verizon customer for many years this is very disappointing. This is my second device problem (this branch and another branch from a different state) that I purchased from a Victra "Verizon" store. Never again. read more

I just went in to drop off my fios equipment, but every single employee was extremely kind. One employee even helped me close my umbrella because my hands were full! When I completed turning in my equipment, I was politely asked about my cell service, and was told about a deal that they currently had; they were not pushy at all. When I next need to upgrade my phone, I'll be returning to this location! read more

Verizon have l totally STOLEN my money. I bought a router online and was advised to return to a store. My router was happily received at this authorized reseller. But the router can't be found and it cost me $217.00 that will not be reimbursed. The store have denied any accountability even though I have a receipt. And after literally eight hours on the phone to Verizon no one will issue a refund for something I returned a day after receiving. VERIZON ARE CROOKS! read more

I'd definitely give this place zero stars. It is scheduled to open at 10. The sales person didn't get there until 1015. Then when she unlocks the door she asks for 2 mins to open. After 10 minutes on the inside she places a sign on the window that says they will open shortly. She leaves the line outside in the cold with no explanation. If this wasn't the closest store to me I would've left. Please learn some professionalism. read more

Horrible store, I received two routers by mistake, went there to return one of them, the girl working there was not interested in listening why i am returning equipment she just closed my account and disconnect my service, as a result i spend 3 hours explaining the situation and creating new account, more then that I need to return my second router and pick up new one. So it would be much easier for me just never return extra router and never mentioned i received second one by FIOS mistake read more

Don't go to this Verizon store cause they ass like I went in there to charge my phone they gonna ask do I have Verizon I say yeah then they say oh well still can't charge tf I went to sprint cross the street to charge and they let me without asking me any questions read more

Setting up new wireless plan and Fios. The employees are very welcoming and helpful especially Pamela. Even though the Verizon's system was glitchy, she did best to help us to complete our plan. read more

I arranged with Verizon to use my own router for Fios. They suggested this location as one of the places to return their router. Big mistake! A few minutes after dropping off the router I received an email with a "disconnect confirmation". I called the store, apparently if you drop off a router they just assume you're discontinuing your service. They never asked and it seems there's no notes to indicate that I had recently started using my own router. Here's the kicker, as per numerous Verizon customer service reps there's no way to simply reinstate the service. Hours of time were spent messaging and calling, to learn that a new service needs to be set up, including a visit from a technician because that's what "the system" insists on. So now I apparently won't have internet for a week or so. Some of this is Verizon's/corporate's fault. But the people at Victra could have done MUCH better, they didn't even apologize. Update: There's nothing to add in an email. After spending lots of time with Verizon they got me up and running less than 24 hours later. But the whole hassle could've been avoided if Victra wouldn't have canceled my service without confirming. read more

This store needs to close down because the staff here are completely arrogant & has no interest of helping customers. The girl who is working there has no interest of helping customers. I went drop off my old equipment & pick the new router & extender. She was so busy on phone & listening to music that she didn't even bother to check she happened to give me the exact equipment that I was returning. First she even denied that I have any order for pick up. When I showed my order print out then she decide to look it up on computer. After getting my router & extender, I asked to make sure she gave me the right equipment & she said yes. When I brought the item home, i happens to find out She gave me same router & extender that I upgraded to. It was a complete waste of time. I would rather pay the extra $10 to get item shipped but never going back to that store where they have no idea what they are doing & who has no interest of helping customers! read more

Queenteena. Is absolutely the best. I am an 80 year old woman she guided me. Thru and undid multiple errors of sales rep on phone which means that she did not get credit for the sale. She deserve more than five star. Thank you queen read more

I've never had such a terrible experience. I don't know how I had the patience to wait on hold over an hour because the employee, who didn't know what mbps was, couldnt work the credit card machiene. after all that he said they didnt have tv equipment even though they are a 'fios' store. I've never seen people so dumb. they avoid customers too and go talk in the corner. Save yourself and get Spectrum read more