I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars. On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on. read more

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20 minutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices. read more

So I came in last Thursday with an iPhone 15 that had water damage, trashed back glass and a blacked out screen. I didn't have much hope but I work from my phone- my whole life is on there and I was locked out of my apple account bc I changed my number so I was very desperate to find anyone that could help me out. I had a 6pm appt and was taken in fairly quickly, two team members came but the one that has left a lasting impression on me was Jason. He's a genius and he actually needs to be promoted to manager or given a weekly demo class to teach customers/staff how he does what he does. He was not only friendly, professional and prompt, but I watched him help so many other ppl during my appt and they all left looking very happy and pleased with his service. He work relentlessly on my phone and somehow was able to get into it on a remote viewing screen, unlock it, update my phone settings so I can transfer my data to another phone (all free) and it was NOT easy but he did not give up or try to up-sell me a new device. He was very compassionate and I can tell that although he was under pressure, he was consistent in his professionalism, he was tenacious in figuring out how to not only safely transfer my data, make sure my new device was working, and that I was kept in the loop about what he was able to do. He even taught me how to troubleshoot my phone in the event that it ever happened again. I think he's the best person on the team and this location made a good call on making him a team member. I found myself asking him if he does IT work outside of apple bc, he literally deserves a higher pay, larger platform and maybe his own teaching segment at apple- idk but the guys a rockstar. While he was working on my phone, another team member came to him to show him their improvement on their own performance and cited him as inspiration. I'm lucky to have gotten him as my customer service help. Jason, you're amazing and you should definitely be promoted to a higher position/salary. Possibly even explore other opportunities that showcase your talents. I hope this year is prosperous for you and thank you again for the crazy work you did on my phone!! read more

Came in for replacement headphones and was in and out in less than 10 minutes. Extremely professional and friendly guy ended up helping me.

Nasheem was an island of calm in a store packed with people. He was totally zen, smiling and friendly as he patiently set up my new iPhone and transferred the data from the old one for me--tasks that Apple, Inc., tries to off-load to the customer. He's great. But he is working in a store that could be a lot better organized. No one greets you or tells you where to go. It's on you to spot someone in an employee shirt and get their attention. I'd give this place five stars if Nasheem were in charge. read more

Usually (overly) crowded and some have stated that it doesn't measure up to other locations. While I do favor other locations, this one serves its purpose. Most Apple products on display. Helpful staff and punctual appointments. Good to have in the neighborhood. read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

While waiting for our $25 UBER shuttle to La Guardia which meets across from the Apple Brooklyn store, I quickly stopped in for a quick question. No wait and they were able to fix my issues. Thank you!! read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

I am having issues with pairing my Apple Watch to my Iphone16 and decided I needed Apple assistance. After visiting Verizon and trying to pair it myself and getting nowhere.. This is my Apple Store and have been here numerous times. The service has always been consistently courteous and professional. I was immediately greeted and the greeter found an Apple employee to help with my issue. Andres, who is fantastic and extremely knowledgeable about Apple products, assisted me with the pairing. The store itself is immaculate and great layout. Highly recommend this Apple Store! read more

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I came in 15 minutes before closing with an Iphone that was frozen. zit would not unlock or reset. I was immediately greeted and the worker took my phone and tried to unlock it , with no luck. He called over another worker and not sure exactly what he did but within a few minutes it was working. He attributed it to pressing the buttons in a specific way, not sure if it was true, but regardless my phone was working . They both were very helpful, nice and understood my concern. I appreciated the manner in which they handled my issue. read more

Star is really a supernova in this place. She assisted my family of four; two teens and their granny and me at our 2nd stop of the day trying to buy the children new phones. She was fully service, not pushy and really friendly and helpful relatable to every single one of us in the group. Impressive. There was another guy there giving me horrible bad news and I was just like ok thanks and moved right on to Star and purchased a second phone even tho I was unhappy. I usually go all the way to Brooklyn to this location ANY time some thing goes wrong. It is my Apple Store of choice so 5 out of 5 I highly recommend. There is absolutely no parking. The service is spectacular and the wait time varies. But I hope this Brooklyn Apple Store stays here forever bc it's close to the LIRR so even tho there is no parking it's super accessible and I love that. read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

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waited for an hour for my 11:40 genius bar appointment - at 12:40 someone finally came over (after I asked two different people about my appointment) & then immediately locked me out of my phone for an hour in a way that can only be fixed on my home wifi - so i wasted an hour & then wasn't able to be helped & none of them cared or communicated with me at all about the interaction- they just moved onto the next person waiting & left me standing there lmao. They could have at least looked me in the eye & explained what happened. I guess they need to turn off your ~find my phone~ & when I clicked "forgot my password" it flagged as suspicious & locked me out - It was my only free time all week to try & get my battery fixed & just was a really negative experience. I get shit happens but they could have treated me like a person at least. read more

This location opened up some years back, but I never came inside. I just knew it would be crowded and I've always avoided this place like the plague. However, I wanted to look at some laptops and I was having an issue with some of the music in my phone. I immediately found a staffer, who was helping someone else, but still managed to assist me. He partially helped me, but had to return to the man he was helping prior to my arrival. He communicated to both of us, so we weren't just standing around. I think other business should have similar customer etiquette. Overall, this location is very neat, very spacious, and had some great staff here. I would just say expect to wait. A few minutes because all the employees are seemingly always helping someone. read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

I've been buying Apple products for years and have visited most Apple Stores in the metro area. The Downtown Brooklyn location has consistently provided poor customer service, from floor staff to management. They prioritize the bottom line over the customer experience. Apple is about more than hardware and software--it's about the experience from the moment you walk in to when you leave with your new product. Here, that experience is tarnished. On multiple visits, I've stood by a table for over 10 minutes without anyone offering help. When approached, staff often seem indifferent, as if doing me a favor by acknowledging me. Manager interactions have been equally disappointing--biased, dismissive, quick to say "no," and hiding behind vague policies rather than offering solutions. At other Apple Stores, I've had the opposite experience: friendly, accommodating, and customer-first service. Although this location is only two blocks from my home, I now shop online or at other stores--even if it means traveling farther. That's how consistently poor my experiences here have been. read more

Please to go in if you need any of your Apple products fixed. You just got to make an appointment online so you can go in and out as possible? There is always a massive wave of people that's hard to avoid. TIP: When you make an appointment just make sure you get there maybe five to 10 minutes before hand so just in case they're gonna start calling you. Check in is easy. You com in someone can puts your name down. Then you can roam in the bright and surprisingly spacious place. Welcoming bright and not obnoxiously bright like in other locations. Also, it's in the hub of downtown Brooklyn If there is a long wait; you can get something done before/after getting your products repaired. The Atlantic Mall is across the street not a lot of stores but enough to pass the time. this is my go to Spot) for the past few years since it open. Again the space is massive. This location is a preference for me. read more

Christmas season was my first visit to the Apple Store in Downtown Brooklyn. Other Brooklyn or Manhattan stores had been the sites of many previous purchases. But why not give this one a try! I'm glad my son went with me. It's a gorgeous store with the entrance a V shaped building at the intersection of two streets. Access was difficult due to the directions of the two streets. Since I didn't want to walk across other lanes downtown at dusk, it took some maneuvering to find a spot where he could drop me off & try to find parking. They were very busy. I'm not sure how many were browsing and how many were buying, I had to wait for a long time on a block at the back of the store, with packages, before being helped. My Sales Associate was extremely pleasant. Since I knew exactly what I wanted, he found it in a short amount of time. But the new Watch wanted to update before we could continue. He had me continue to wait on the block. Evidently I knew more about an Apple Watch than him because it did nothing. Finally I told him "Doesn't it need to be connected to power to update?" I pulled my block to the Watch Display so it could connect to power. But the store WIFi was excruciatingly slow. When it finally finished, the Watch didn't want to recognize my cellular connection. It took a supervisor & what looked like a village of Associates to correct the problem. By the time everything finished I was exhausted, especially with all the heavy bags. My son still needed to get the car & pull around to a spot where my unsteady body didn't have to walk across lanes. The store is gorgeous & well stocked. But I think next time I buy, it will be in one of the stores with easier access. read more

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Came to this location a few times, and I enjoyed my experience overall. I usually have a Genius Bar appointment, therefore, I'm assisted quite quickly. I had an issue with the audio of my beats fit pro headphones. The individual who helped me was patient and thorough when it came to troubleshooting my headphones' audio. This location is usually packed with people, however, the staff does a good job at getting to everyone. I see myself returning here for more headphones assistance as well as a laptop purchase. read more

Shout out to @Los! Great service. I had had major issues moving my data after my repair of my iPhone. Los took a thoughtful amount of time to address the problem. Not only did his fix it but was helpful, friendly, and patient. If his manager is reading, this guy is awesome! read more

02/05/23: Awesome awesome experience. Last minute decide to check out the Apple store as I have been wanting an IPad. Upon entering was taken almost immediately. Sales person I think Dev was his name was amazing. Knowledgeable, polite, and sooo pleasant and patient with me. When I say patient.. Yelpers take advantage of Seated App. As we dine out so frequently why not get a few $$ back for dining out. Folks it paid off, I was able to purchase my IPad fully with seated dollars. Here's where Dev's patience came into play. I basically had multiple $50 gift card purchased by redeeming seated dollars. I basically put down my phone and he access each card and scan and scan and scan until my iPad paid in full. Can you say sweeeeet. If ever in fort Greene area stop in at that Apple location if you're lucky you happen upon Dev. As for Seated download the app. Use code michelle1454.. you also can be on your way to "free" items. read more

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This is the most convenient Apple store for me and when I do need to make a visit (which isn't frequently) it's more than likely to pick up an already purchased order. Apple makes the experience seamless and the wait time is almost non existent. I've always encountered friendly and helpful staff members although the location is usually packed with customers. read more

Subject: Deeply Disappointing Experience at Downtown Brooklyn Apple Store I am writing to express my deep dissatisfaction following my visit to the Downtown Brooklyn Apple Store, where I went to purchase a new iPhone 16 Pro. Although I had the option to buy the same phone from a local retailer or have it delivered to my workplace, I specifically chose to visit this flagship location, expecting a high standard of customer service, professionalism, and technical knowledge. Unfortunately, the experience was the exact opposite -- unprofessional, frustrating, and, frankly, humiliating. Upon arrival, I was promptly assigned to a sales associate. While she began processing my order, she was simultaneously attempting to assist at least five other people. Throughout the interaction, I felt completely ignored. She didn't give me a chance to ask any questions about setting up or using my new phone, and it appeared that none of the other individuals she was trying to help were making any purchases. Once she completed the initial setup, I attempted to ask a question -- but she simply walked away without a word and never returned. At that point, I realized my Apple Watch was not syncing with my new phone. I asked another nearby representative for help, but she barely looked at me and responded rudely that I needed to erase my Apple Watch. When I asked how to do that and requested assistance, she told me I wasn't her customer and continued to look away, offering no help whatsoever. After erasing my watch as instructed and failing to sync it successfully, I sought help from another representative. The response was similarly dismissive -- I was told the store's Wi-Fi was too slow and that I should go home to complete the setup. This person also walked away mid-conversation. As a healthcare provider, it is crucial for my phone and watch to function properly -- especially since I rely heavily on WhatsApp messaging for urgent communication. Despite explaining this, I was continually brushed off. Desperate for help, I approached a third representative, who once again walked away while giving verbal instructions over her shoulder. I was left trailing behind her with my iPhone in one hand and my watch in the other, trying to follow unclear directions. Ultimately, my watch stopped responding entirely and became unusable. Eventually, I found a supervisor who attempted to help but did not inspire much confidence. For over an hour, I stood watching repeated failed attempts to sync my devices, being told a variety of excuses: that long loading times were normal, that the store's Wi-Fi was slow, and even that my watch wasn't updated (which is untrue -- my watch was set to auto-update). After two hours in the store -- from 4:15 p.m. to 6:15 p.m. -- I left with a bricked Apple Watch, a sense of complete frustration, and a deep disappointment in what should have been a positive experience. This visit was, in a word, unacceptable. I have visited other Apple Stores and always had respectful, knowledgeable service. The Downtown Brooklyn location was the complete opposite -- chaotic, dismissive, and severely lacking in customer care and technical support. I am confident I'm not alone in experiencing this, and I strongly urge Apple to seriously re-evaluate the leadership and staff training at this location. This store is not living up to the standards that have made Apple a trusted brand. read more

I met up with a gal who thought she did not stink, high & mighty. She was showing a small group of girls the ins & outs of that Apple store. She never listen to a word I had to say. I was bringing back a new phone that was terrible. And told her of a replacement that I wanted. Whatever I said, did not matter. She did not start the phone for me, she let me leave to go home & I called up Apple and had the nicest sweetest supervisor take care of me over the phone-supposedly that supervisor sent in a complaint about Miss High & mighty from the Apple Store downtown Brooklyn. I sure hope soooo. read more

Rude techs with no knowledge, and the manager was very proud to announce that he doesn't know anything. Really a waste of time in a crowded place with not enough seating. read more

Terrible experience with store manager (black male). Went to purchase a new iPhone. Totally unhelpful; unintelligent; useless. Ready to make a purchase with another employee when manager came over. Left the store and went to 14th Street in Manhattan. Pleasurable and easy experience. Would have preferred to give zero stars to Brooklyn store. read more

Please go to any other location in the city. This one is AWFUL. They are never on time for genius bar appointments, the waiting area is extremely uncomfortable, they take great umbrage when you ask them what position you are in line (40 minutes after your appointment time) and then they are truly awful at the support itself. My "genius" did not log the repair correctly in the system, I am only getting alerts that the repair is on hold with no information for a pair of headphones still under warranty. When I call apple support, they said the service member should have offered me the option of an express replacement since the headphones were under apple care. Now a week later and no updates, I'm super frustrated, have spent hours on the phone with apple support and even THEY can't seem to reach anyone at the store. Their solution? Go back to the store and ask them to cancel the repair so I can mail in a replacement? RIDICULOUS. Seriously. Go to SoHo. They seem to actually care about customers enough to do this right. read more

I've been waiting for at least 20 mins for someone to help me tonight. In the meantime, am seeing three Apple "geniuses" helping one customer. If you're looking for service, this is the worst Apple Store to come to. read more

super disorganized and chaotic. the employees are rude and also are helping five people at a time. don't recommend coming here.

It's clean and well maintained Apple Store. We came here to replace AirPod. Made a reservation via mobile app. We came here on time, and the staff took our reservations promptly. However, due to the high traffic during weekends, we waited like 30 mins even showed up on time which is normal for Apple Store. We got our AirPod replaced with no charge. Great customer service! I'm a royal fan of apple products. Thumbs up! read more

Apple - Brooklyn - Mobile Phones Near Me - Brooklyn, New York

Very rude and damaged my belongings--blunt cold fast service, dont bother with Manager Kal who treats everyone like an idiot. Its really easy to call corporate to complain though** You'll walking into a place where no one is directing you, no signs, just floaty staff. I came in with a blackspot on my mac, at 215pm on September 25. I understand they couldn't offer to help me with black spot, unless I paid $500. Yet there was no reason to break my screen cover. She insisted she didn't break it, but I was telling her as she was removing it, to stop. I had blood drawn earlier I couldn't yell. She just kept talking, I just tried to point it out but not cut her off. The tear was huge. She insisted I did it, and it was already cracked. I never tried to remove it (1 year!) I sat there using my Mac while waiting. There was nothing wrong with the top cover. The screen faced her, cover towards me, and she kept cracking it and tugging from one corner away from her, to remove the whole cover. On the camera they will see my hands try to reach for my mac but it was too late. She kept talking and tearing as she got it off the mac, and threw it down next to me. The way she even handled it I would never! Did she not see my startled face and me placating over it in my hands while she kept talking? No because they are in their heads, and they lack communication competence to stop and listen--they are so impersonal! Most people would feel something and stop right? This could have been avoided and honestly apologized for. There was no reason to bring it to that level of damage no matter what. And this, they didn't even want to acknowledge. The manager Cal/Kal goes on to insinuate that I had to already have broken it. I told him i don't break things, and he pointed at my laptop and said I clearly do. The fact that the slightest touch can damage the screen on such an expensive laptop doesn't mean anything about how I treat my things. Yet he had the audacity to ask me not to question why she was continuing to allow it to crack this much as she was removing it, that there was no point and he can just offer something. No accountability, no apology. Post giving me an offer for credit, Kal continued to be condescending and blame me. This is the issue! It seems like his own personal need to feel right. This lady (managing appointments) budged in and told me to stop explaining again what happened, but shortly after Kal continued to question how I handle my Mac. Neither of them have the right, and its straight bullying to group up to tell me shut up, as I was mild natured and exhausted and only responding to his constant judgement. He could just check the cameras instead of feeling a power trip, but he refused. It was hypocritical that after both of them told me to shut up, they didnt and continued to be berate and question me. Are they really managers? He said he would give me credit that I could only use in their store when I go back there again. It's farthest from easy going there. I asked him what was in stock to which he had no response. At the very least he could've offered to use the credit right away but instead was vague about how to acquire this. It was pulling teeth. I had to return to ask about it, and had to ask 2 staff members for his name, for which they acted like they didnt know! Kal spoke to me like I was in pre-k. Kal looked at the bottom piece of the case and said it had breaks on the corner, so he said I must've already broken the top myself. Naturally, the back corner of the plastic case for the bottom chips away since the laptop sits on it, but the materials of either parts and the location of damage ARE NOT remotely similar. The prying created an obvious angle of damage, its not a chip of plastic its long tearing of silicone! There was no reason for them to continue to judge my character or try to make illogical claims like this! Covers are not that expensive. THE BIGGEST ISSUE? The amount of disrespect from the Kal, "Tech", that lady, and the total brashness and impersonal attitude--rude, blunt, cold, fast! read more

I was there the other day and there was a rep with gauges and tattoos... he tried to fix my computer but couldn't and would've replaced it but I didn't purchase it directly from apple. Not only was he really cool but was able to multitask with other customers and when he noticed I felt uncomfortable because a man was leaning over my computer, he politely stepped away from who he was working with and stepped in. He gave me a letter that certified they tried best to repair it and I was able to return the defective device I got from a third party retailer. He even invited his supervisor to the conversation to explore alternatives for me should I want to purchase directly from apple instead. without the letter he provided that clearly outlined it was more than a hardware issue, the initial store would not take it back since the box had been opened. His supervisor was a female. I was in store on 11/26/24. If you're reading this (and single) sorry i forgot your name. Hi You can find my profile on FB read more

A disorganized mess. It shouldn't take 30 minutes of waiting to pick up an applecare repair order. I don't know who at this company decided that having a free form mess of associates milling around with no semblance of order or service desks was a good idea. read more

Holy Hell, the manager Dre here... how did he land his manager job??? My brand new iPhone 13 Pro Max out the box didn't work. It charged to about 20% - 30% then died, even on airplane mode, just sitting on the table. I left it plugged in all day and went to pick it up. I BURNED MY HAND. I took it in to Apple. I've never had a bad experience with any product, so I was polite, understanding, and my normal dorky self. I got help from a nice girl who was scared for my safety. She went to her manager and he sent her back to say "we are out of stock of this same phone, but we could give you a gift card then buy it online." No, I just want the refund. She said "Ok, no problem." And went back to her manager to let him know. This ass, Dre, has the most pompous, pretentious, holier than thou, body language. He's leaning/sitting on the table at the center of the floor, hands in his pockets, shrugging to his employees, sending her back and forth to me. He's playing a game of telephone rather than just walking up to me 10ft away. Finally, she resolves everything; but, I ask her about my trade-in and how I get that money. So now she has to go back to her manager. He FINALLY comes over to me and takes his open hand out of his pocket. I reach to shake it and he immediately closes it to fist bump. "Ok, covid." I think to myself. Dre then takes my working iphone with his hand, without asking, and starts touching my screen with his fingers to see the receipt I pulled up. So, he's not exactly too concerned with covid. He didn't shake my hand because he is a big shot manager of an Apple Store. Ooh wow, good job little man. I let him know I'm concerned about the money from my trade-in. He tells me to go home and wait. I ask for confirmation and he says "you could take home the faulty phone until you see the trade-in credit." Seriously? You want me to continue carrying and storing this potentially explosive phone at home? "We can give you a gift card or a refund." I tell them "Just give me the refund!" He leaves without any concern for this dangerous anomaly of an iPhone, without saying goodbye, and without apologizing. Straight up leaves and the girl finishes up the refund. Dre, a masterclass in what NOT to do in the hospitality / retail / service industry. read more

Apple - Brooklyn - Faulty explosive iPhone. Burned my fingers when I went to grab it. - Mobile Phones Near Me - Brooklyn, New York

I rarely go to the Apple store for anything but I had to make 2 appointments, one for my AirPods and the other for my laptop. I made an appointment prior to coming and was out in 25 mins. Each time, I had two great specialists that assisted me and gave me an easy turnaround. I suggest that those need in Apple support, make an appointment prior. read more

The attendant was a little rude and condescending but I got what I needed in the end. It's shouldn't be that way.

This Apple location gets an A+ for taking all the right safety measures. Since I made an appointment I was able to walk right in after checking in outside with one of the apple specialist. Once I was in, I waited shortly for an available specialist who walked me through everything I needed to know about what I should consider when purchasing an apply watch. The young lady who helped me was extremely thorough and help me choose a watch that was best for me! The customer service I experienced here was really great, especially since a lot of folks on Yelp don't seem to have the same experience. They also take the extra steps to make sure that everyone is social distanced and that all surfaces are continuously sanitized. Even as I tried on different watch bands, they were sanitized each time! read more

This store is very unprofessional. They gave us an appointment for a phone repair. When we arrived at the appointment they said it was too late to fix a phone. WHAT!!! Then they said you can come back (really as if we have nothing to do) without an appointment. So go back on Sunday SOLELY for a screen repair. The rep fixing the phone ended up damaging my daughter's phone (burned it) gives her a brand new phone and since then we have experienced nothing but issues with this new phone. What kind of customer service is this. Apple care 1 800 troubleshooted and now we need to get a new phone because this phone is defective. All this while going here solely to get a screen fixed. This is extremely frustrating. This is not a location I would recommend to anyone especially if you solely have a cracked screen issue. read more

This apple store is not closed I was here today please upgrade the status. It's in full operation with excellent service. Please say location is open read more

Very busy and disorganized store. Takes much longer than it should to get anything done.

An average size Apple store with one floor. They have taken a lot of COVID precautions such as not allowing people without reservations to enter, having a line on both sides of their entrance, and having all their employees wear face masks and sit six feet from the customer. I visited regarding my laptop which was not closing all the way. They were very kind and the wait was not too long. I was seen probably 15 minutes after my reservation time. They gave me estimates of how much it would cost to fix my laptop, but I ended up not getting it fixed as it was only an external physical issue that did not affect how the laptop ran. Tl;dr - Customer service was great, employees were kind, however appointments usually start later than you reserve the time to be. read more

I have had a stellar experience both times that I have purchased iPhones from this location. I first got my iPhone 8 plus probably 2 1/2 years ago at this location and the guy who helped me was so wonderful and thorough in explaining the differences and patient and helping me get my phone set up. I wish I remembered his name. Last night I returned to get an extremely overdue upgrade. Because of the pandemic, you can only purchase by appointment so make sure to schedule one online. The process is easy, they'll check you in and you wait in line outside with spacing. The store is visibly extremely clean. My rep was Sherwin and he was so friendly and helpful. I really like the in person experience of phone shopping as opposed to doing it online and he did a great job in explaining the differences and showing me the different options. I ended up with the 256 GB iPhone 12 pro max in blue and I love it! So happy I finally got a new one. read more

I've only been to this location once before for a battery replacement and that was a few years ago. This time, I needed new earphones for my laptop--the one I was currently using was shot (my fault). I ordered online and decided to pick it up rather than have it shipped. When I got there, it was a little before 10am--opening time and people were waiting outside for the doors to open. I decided to go to Whole Foods (which is next door to the Apple Store). When I got back, it was definitely full. I kind of zigged-zagged around to find the pickup area--which is towards the front right of the store. They have classes at the front of the store, if you're interested. One of the employees saw that I ordered the earphones with the jack and asked if I needed it for a Mac, to which I responded "yes." He told me that if I'm interested in upgrading my current Mac, I can come in and they can help with a trade-in. A lot of people seem to come in to hang out--I just retrieved my order and left. The service was good, I'm not sure why the reviews are so poor. When I'm ready to upgrade my Mac, I would come to this location--it's close to me and the service is good. read more