Dylan Barnes is the worst employee at this store. he consistently argued with me and lied to upsell…read moreme. he misrepresented insurance products and devices, you need to fire him. He is a poor representation of the company.

Nothing But Lies and Misinformation First Lie: Colby at a…read morefranchise store assured me, "Verizon won't sell you 5G Home Internet unless they are certain it will work in your area." That statement was false. It did not work. Second Lie: Colby told me, "You can simply return the equipment to the company store." Third Lie: When I went to the company store, the manager told me, "You cannot return it here. You have to take it back to the franchise store." Fourth Lie: I returned to the franchise store, where Colby again insisted, "You can simply return the equipment to the company store." Final Runaround: A sales clerk at the company store then told me the equipment had to be returned to a UPS Store. It is astonishing that no one seems to know the actual return procedures. The misinformation, the back-and-forth, and the wasted time are unacceptable. For the record, T-Mobile's system works perfectly at this same location.

says that he fix PlayStations but sends it to other people and they fix it for him but they don't…read moreeven fix it they just brake the console even more. 0/10 would not recommend

I DO NOT recommend this place. I got my screen fixed, it stopped working a few days later. I went…read moreback, they said I had to take it to their "warranty location". I arrived at said "warranty location" and they said they have no affiliation with this place. Clearly a scam, stay away from this place

I spilled a drink all over my BlackBerry (Bold 9700); liquid was all over the inside of the phone…read more After trying to dry off and restart the phone there were several issues: the phone would automatically shut down, several keys malfunctioned when used, and the power off button no longer worked. I contacted my cell phone carrier and other than a replacement phone my options were limited. I tried several businesses for possible repair of a cell phone and I was directed to Wireless Plus One. 'Mike', Wireless PlusOne, informed me that he works on ALL types of cell phones and 80% of the times can repair the phone -- even if it's been dropped in water. I left my phone at Wireless Plus One for a couple of hours and they gave me loaner to use during the repair time. When I picked up the phone, it was in perfect working order! I would highly recommend using Wireless Plus One for any cell phone trouble (even drops in a bubble bath).

I, too, had a liquid spill on my Blackberry and saw the previous review and decided to give them a…read morecall. I was taken aback by the professionalism on the phone. Wait, you aren't going to gouge me or quote some ridiculous price and force me to walk towards the door to start negotiations? I explained my predicament and the owner, Mike, on the phone said that he'd take a look. He quoted me a more than reasonable price and said that if he couldn't fix it, it would be no charge. So off I went to a strip mall off the Hopple St. Viaduct to his store. It was very convenient and easy to find. I kicked back at Camp Washington Chili while Mike worked on my phone. I returned and Mike had surprising got my phone to finally turn on and display a software error; something my phone hadn't come close to doing at any point during my fiasco. I waited and watched Mike handle other customers as they came into the store. Always friendly and knowledgeable, Mike has a lot of return customers and I see why. He goes out of his way to be helpful no matter how small the request. And yes, he was almost as happy as I was when my Blackberry came back to life. The man has mad Blackberry repair skills. So if you're looking for reputable cell phone repair or sales store, this is the place to go.

Amazing food at reasonable prices great stuff great place to be at when you are hungry highly…read morerecommended

I go in there to get my phone unlocked and get it in working order the guy there saying 50$ to do…read moreanalysis plus 200$ to unlock it I end up paying for all this and my damn phone still hasn't been unlocked Won't give refunds either

was really helpful and they were amazing and great at there job they were able to help me out with…read moreeverything

Such a great experience here. Small store but LARGE on service and support!…read more We came in to get our youngest her first phone since she's headed to high school next year. Yes, we've had a family rule on when the kids get their first phones and the two other kiddos get to vote. Anyway, we stopped into the Xenia store. A great visit with superb support and the selection was just perfect for our needs. Will definitely be back, it was such a great experience. Stop in if you need anything in communications or entertainment. You'll be glad you did.

My iPhone got stuck in perpetual search mode while I was on my way to a stay in Oxford. I tried…read moreevery internet fix to no avail. Stopped at another Verizon store on my drive where they pushed a few buttons and told me I should either buy a SIM card (that was unreturnable if it didn't work) or just get a new phone. In under 5 minutes the employee at the Oxford location had solved the problem and had my phone up and running. She was knowledgeable and friendly and a lifesaver to this driver on a road trip with no useable phone.

Absolutely worst customer service at this location. Nick and Damon both are of no help and push…read moreexpensive products that do not work. Nick will constantly speak over you if you don't agree with what he is saying and will not work toward a resolution. Highly recommend going to a different Verizon store if you have questions about your bill or products to protect your phone.

Ran into several people who were happy with this organization…read more I was impressed. M interaction was favorable as well, and I'll be back to do the more business

They have a wide variety of services and a good, home country style vibe. You can see good MacBooks…read morefor a few hundred bucks and they also can repair them. I also got my iPhone USB-C charging port cleaned out in less than two minutes!!