Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

Horrible customer service. I opened a new Business account in February 2026. I decided to port my…read morephone number from my personal account to my new business account since 95% of it's usage is work related. I had just traded in my new Iphone 16 pro max 512GB in September for $1,100 trade in value to make my payment only $8 a month. PABLO LOZANO DID NOT TELL ME I WOULD LOSE MY PHONE TRADE IN. IF I HAD KNOWN, I WOULD'VE PAID THE PHONE OFF FIRST. 22 years customer and $8,000 a year paying to Verizon Wireless. I filed a formal complaint today. If not resolved in my favor, I have court documents filled out and ready to serve Verizon authorized agent for court proceedings....DO NOT SIGN WITH VERIZON WIRELESS....THEY WILL STEAL FROM YOU

Fast service, professional installation, excellent value for money - a highly recommended safety…read morevideo camera company.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.

Fireline Broadband has no respect for loyal customers. We were their customer for five years and…read morepaid every single invoice on time. We sent them thirty-days notice of termination and now they are trying to collect thousands claiming we are obligated to pay the remainder of the contract year. They do not and have not complied with California law and they immediately sent the matter to some sketchy collection agency in Texas. Don't trust this company.

Our company was moving locations and last minute we found out our that current internet provider…read moredid not cover our new area. We needed internet fast and all other internet providers either could not service our area or would cost an arm and a leg to set up service next day. Until, We found Fireline. Customer Service is amazing, they helped us out right away and pricing is reasonable. They came the next day and set us up with everything we needed. We were up and running in no time. They even called multiple time afterwards to make sure there were no issues. Internet speed is great and the communication they have with their customers is amazing. Highly recommend Fireline Broadband to any business.

Thank you Israel for wonderful and efficient service today. It made our experience coming back to…read moreSpectrum after trying a different provider much smoother.

!!!!!! warning !! +SPECTRUM+ !!!!!!!!!will scam you Was promised good service and in return…read moreI paid $220 and a I don't have my service installed and running this company is trash don't trust them even in Walmart that the worst thing bunch of clowns quick to take your money promise installation and help I get nothing but they keep trying to add more crap after u said more then 10 times no cancel my service zero Star Metro PCs is way better just

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

The price is more than fair, quick installation, and courteous technicians. I personally love it,…read morewouldn't change this provider, certainly not for one of the "majors".

I came in because my internet connection at home would drop intermittently. I tried everything and…read moredecided to try out a new modem. Made an appointment online to come k for the exchange. The guy that helped me out saw my monthly price for my service and offered a promotion for a phone line to get a discount on my monthly price. I am now paying half the amount I've been paying per month! I know it's a promotion but every little bit helps with monthly expenses!

Spectrum is the worst mobile costumer service I have had. The internet on the mobile phone was…read moreslow. I had to call in many times that I just paid off the phone and canceled the service in February. I was told it was all canceled I no longer will be charged. In March they charged me for the mobile insurance. I called once again back to back demanding it was canceled the insurance should have been too. Finally I was told I would be credit on the next billing cycle. April comes and im double billed. I had to call again speak to supervisor LJ and was told its canceled and credit would be applied in 24 hours. 36 hours pass it still showed I owed money. I call once again and being redirected was told the credit would be applied within 24 hours once again. The device is completely canceled. Looking on my account it states Ill be billed once again in May. Its ridiculous I have to keep calling. I have internet with them also that I will be canceling so all my information is removed from their services.

These guys are great. After coming into work on Tuesday and finding that someone had broken into…read moreour building and cut everything in our Telcom room, including a crucial fiber link between buildings I started trying to find someone to repair the broken fiber. After numerous attempts to get someone to come out and fix the fiber I found Inifinity by a referral. Anthony was sympathic to my situation and even fit us into his already busy schedule. They arrived on time were super professional and fix the fiber quickly and correctly. I will be recommending Infinity to anyone who needs quality fiber services.

Infinity Fiber was a pleasure to deal with. From the initial contact, they were professional and…read moreknowledgeable. Anthony was very responsive to email, and they were on site quickly to help solve our problems. I would recommend them to anyone needed fiber work done.

Just had Verizon fios installed and had a few technical issues but have to say Robert was the best…read morealong with his assistant David. Thank you guys for a job well done. Very polite and courteous which means a lot. Thank you again!!

It's a great service provider for internet and cable, but don't exspect to talk to talk to an…read moreactual person if you ever call an office.

The back glass of my iPhone 16 pro shattered. Went to apple and they told me it was too damage to…read morefix and since I did not have apple care they couldn't replace it the phone. Basically hinting at to buy a new phone. Came to iPhone fix and without hesitation my iPhone 16 pro was fixed.

Called 2x every time it went to Voicemail. They say you…read morecan text them, which in fact I did. Never got a response back. Sadly that is poor customer service. I won't be giving them another try. BTW, I have used this store before with no issues.