Alex is the freaking man. A wealth of knowledge , a joy to talk to. If you have technology issues…read morehe or his brother can get things handled for you. They were solutions oriented and found solutions AT&T didn't even think of. Alex saw me as human , and I'll drive from Roseville to get this level of support. I wish big businesses ran their shops like Alex runs his. Repair Bros is my new spot for technology challenges.

Don't go to these guys they first charge an amount to just check your device then they are going to…read morecharge you again when your device is fixed, this is where they rip off with ridiculous price . They are just going to come up with some excuse to charge you more when your device is fixed.

I got there when it opened at 10am and still had to wait behind four people. Or maybe I'm just…read moreimpatient. On the other hand, the Hispanic guy who took care of me was very very thorough and efficient and I am sorry that I cannot remember his name but he was great!

I'm a First Responder EMT and for the past 2 years I've had recurring issues with the verification…read moreprocess for my First Responder Discount in the T-Mobile app. Normally, I've been able to resolve this without much trouble at the Douglas Blvd, Roseville location. Today I stopped by the Madison & Date location in Sacramento, and it was by far the worst experience I've had in my 10 years and 7 months as a loyal T-Mobile customer. The representative, Tay, was unhelpful from the beginning. He first claimed there was "no such thing" as a First Responder Discount -- despite the fact that I've used it for years. I showed him my driver's license, EMT license, and paystub as proof of employment, and asked if he could manually verify and update the system since nothing has changed with my job in over 3 years. It was clear he didn't know what he was doing, so I politely asked if he could get a supervisor or someone with more knowledge. He ignored my request, offered no effort to escalate, and finally told me: "You don't qualify, and there's nothing I can help with." On my way home, I called 611. The representative over the phone was the exact opposite -- professional, knowledgeable, and kind. She quickly confirmed my information and extended my discount for another year. I give 5 stars to T-Mobile phone support, but zero stars to the Madison & Date location. T-Mobile, I've stayed with you for more than a decade because of your service and support, but this is the first time I've ever felt dismissed and dumped by your in-store staff. To the supervisor of that location: You need to do better.!

I was completely lied to and misled by this company. They claimed to have fixed my iPad, but it's…read moreactually worse now ! LOL it won't even charge to 100%. Aside from misleading with pricing which the money isn't the issue!! they can keep it!! Let's not forget I was declined from receiving a receipt. How lovely. What matters is integrity and how you treat your customers, and this company clearly lacks both. Severely to say the least. After I left my first review, they retaliated by raising the price and arguing with me in-store about removing the review instead of apologizing or trying to make things right. That alone says everything you need to know about their business ethics. This isn't about money or material things it's about honesty, quality of work, and professionalism. I'll be taking my iPad elsewhere to verify if any actual repairs were made, and if I'm told that the original parts were never replaced, I'll be pursuing this further. Do better.

Many of us, if not the vast majority of the general public (including myself) need to keep our…read morephones protected and looking new. Especially when you dish out $800-$1200 to protect your investment. That could be said with my iPhone 14 Pro Max since I usually have a heavy duty OtterBox case as well as screen protectors to shield my screen and rear camera lens. This takes me on a visit to the Foothill Farms neighborhood of Sacramento where I got to check out "Cellpro". Located in a small strip mall at 5153 Madison Ave. and adjacent to Auburn Blvd., this small store has had numerous business changes (all affiliated with wireless/phone service) over the years; this includes "U.S. Wireless" and "Metro by T-Mobile". I think a cell phone accessory store is a perfect fit here simply because there just aren't many in this area. Originally, I was planning to go to the mall but you know how that can be; parking, crowds, and of course higher prices. Long story short, I needed a replacement glass screen protector for my main screen as well as the camera lens (as I previously mentioned); both protectors had minor chips in them. Upon entering which was on the afternoon of Saturday 8/19/2023 at around 2:15pm, there was quite a few customers here. Inside, you will find dozens of cases for many of the new iPhone and Android models as well as chargers, cords, speakers, and ear buds. Since I wanted replacements, I was able to get a heavy duty scratch resistant screen protector AND lens protector for $25 (including tax). Not a bad deal since many of those kiosks at the mall charge $40 for the screen protector. Furthermore, it only took a few minutes. If this place is busy, be patient since this is a one-person business. The hours are also decent as they're opened Monday through Saturday from 10am-7pm. All in all, "Cellpro" is an excellent small business with excellent customer service and a wide variety of products. I also wanted to note that they do repairs on broken screens, battery replacements, water damage, and charger port issues. With that said and done, I am giving this place a unanimous five stars to a job well done.

I went in with a couple of minor problems and they were fixed quickly. Since I have all my T-…read moreMobile items insured, I can get anything I have with them (phone, tablet, and watch fixed or replaced at no charge!

Leaving this review for Edward!! I had a bad experience at one of your other locations(see only…read moreother yelp review lol) and I came here 20 minutes later and it was amazing! He lead me through the store, was such a gentleman, clear explaining, nice banter, and this was BEFORE I told him about what I had just gone through at the last location! Sweet guy!!

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

We had a phone that wouldn't charge and had a black screen…read more The owner put the phone on a wireless charger and it started to charge. The owner said that it could be the charging port causing the problem. We ended up getting a new port and since then the phone is working flawlessly. The staff at Cellular Kingz were very helpful. Parking was a little drawback, but otherwise great service

My iPhone 14 started acting up, and from what I read online, it was probably due to the last…read moreupdate, even though that was a few weeks previous. I called ATT Customer Service three times to get help; they checked my home internet, and the wi-fi service was fine. Yet my phone said I had no internet, even though I could open some apps. I finally went to this ATT store (I didn't get their names), but she fixed it! It turns out it was my VPNs causing the issue. What a relief! This will be the store I go to if I ever have a problem again and will buy my next iPhone here.

If I could give 0 stars I would. At&t are a bunch of liars! They deceived us and manipulated us…read more Having us believe our bill wouldn't go up for 3 years. When in fact it has gone up twice in the past 2 months. They said if we switch to Optic Fiber internet that it would make our bill cheaper. For the internet it did. But as a bundle it made our phone bill gonup by almost 20 dollars. And they tricked us to lock us in a contract so now we can't get out of it unless we pay off the phones. They told us the phones were free if we signed up. This business is bad all the way around. I am going to look into doing a Class action suit against them. DO NOT GO WITH AT&T. THEY ARE NOTHING BUT GREEDY, DECEITFUL LIARS! I can tell you they have lost our business and our trust. They are not worth your money or time. They have been horrible from the getco. And how they run their systems is also horrible.

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

The manager Likly (sp?) really knew his stuff! Very knowledgeable. And friendly. Ask for him…read more I went in and said I knew exactly what I wanted; I already had my new, unlocked phone; and not to upsell me. He was totally cool with that and I had my new phone number and service very quickly. The only reason this isn't five stars is that I started with the other guy first. The manager needs to give that guy a full cup of motivation.

Stay away from this one. Unknowledgeable and unhelpful staff…read more We traded in or phones and they could not transfer data from them because "our wifi is too slow. It will take hours". Salesperson made several inaccurate statements about the phones we bought and we had to go to a different store to get things worked out. They should fire everyone and close up shop. It would be a win for customers.

Incredible service, very attentive to my needs, easy to work with, and staff is extremely friendly!…read moreI recommend this location for any or all T-Mobile needs rather than any other T-Mobile business in the area. Thank you Elliot for making my experience awesome!

Very helpful and super nice. Jeffrey was the name of the man who helped get my new phone, and…read moreanother man helped me with an issue I had when I had to go back in! I couldn't catch his name. Awesome service

Jerry at the Verizon store kindly corrected the billing errors today, so my review has been updated…read moreto a guarded three stars pending my future billing from the corporation. Verizon maintains a convoluted mess of billing structures and discounts that are difficult for their staff to understand and manage, and of course customers like me get caught in between. Jerry made sure I received what was promised! So nobody at the store lied to me, even though the corp telephone tech stated they did...