I was completely lied to and misled by this company. They claimed to have fixed my iPad, but it's…read moreactually worse now ! LOL it won't even charge to 100%. Aside from misleading with pricing which the money isn't the issue!! they can keep it!! Let's not forget I was declined from receiving a receipt. How lovely. What matters is integrity and how you treat your customers, and this company clearly lacks both. Severely to say the least. After I left my first review, they retaliated by raising the price and arguing with me in-store about removing the review instead of apologizing or trying to make things right. That alone says everything you need to know about their business ethics. This isn't about money or material things it's about honesty, quality of work, and professionalism. I'll be taking my iPad elsewhere to verify if any actual repairs were made, and if I'm told that the original parts were never replaced, I'll be pursuing this further. Do better.

Many of us, if not the vast majority of the general public (including myself) need to keep our…read morephones protected and looking new. Especially when you dish out $800-$1200 to protect your investment. That could be said with my iPhone 14 Pro Max since I usually have a heavy duty OtterBox case as well as screen protectors to shield my screen and rear camera lens. This takes me on a visit to the Foothill Farms neighborhood of Sacramento where I got to check out "Cellpro". Located in a small strip mall at 5153 Madison Ave. and adjacent to Auburn Blvd., this small store has had numerous business changes (all affiliated with wireless/phone service) over the years; this includes "U.S. Wireless" and "Metro by T-Mobile". I think a cell phone accessory store is a perfect fit here simply because there just aren't many in this area. Originally, I was planning to go to the mall but you know how that can be; parking, crowds, and of course higher prices. Long story short, I needed a replacement glass screen protector for my main screen as well as the camera lens (as I previously mentioned); both protectors had minor chips in them. Upon entering which was on the afternoon of Saturday 8/19/2023 at around 2:15pm, there was quite a few customers here. Inside, you will find dozens of cases for many of the new iPhone and Android models as well as chargers, cords, speakers, and ear buds. Since I wanted replacements, I was able to get a heavy duty scratch resistant screen protector AND lens protector for $25 (including tax). Not a bad deal since many of those kiosks at the mall charge $40 for the screen protector. Furthermore, it only took a few minutes. If this place is busy, be patient since this is a one-person business. The hours are also decent as they're opened Monday through Saturday from 10am-7pm. All in all, "Cellpro" is an excellent small business with excellent customer service and a wide variety of products. I also wanted to note that they do repairs on broken screens, battery replacements, water damage, and charger port issues. With that said and done, I am giving this place a unanimous five stars to a job well done.

I used the Yelp service quote feature to get a quote to repair my broken headphones from various…read morebusinesses in the area. Fix My Gadget responded with a quote to repair my headphones for a flat $35. When I went to the location on 11/27 to drop off my headphones, the young guy took the headphones and charged me $35 for the repair and gave no indication of when they would be fixed just that they would call us. Later that evening I received a text message that they found the issue, parts will be ordered, and the headphones will be ready for pickup in a week . There was no communication of the cost of these parts, that they were in addition to the $35 I had already paid, or confirming if I wanted to continue with the repair knowing the new cost. They just ordered the parts and assumed I would pay for them. One week later, on 12/5 I hadn't heard from Fix My Gadget, so I texted. I got a response that the parts were arriving on 12/6 and by 12/7 the repair would be done. On 12/7 I hadn't heard back...again, so I texted. Fix My Gadget responded saying the parts will be delivered on 12/14. Another week later, on 12/14, I hadn't heard bak, so I texted....again. I got a response that the headphones were ready for pickup. When I arrived at the store, I tested the headphones and everything worked great. I'm guessing these were different headphones altogether, because they wouldn't pair with the devices they were previously paired with at originally. In addition, Fix My Gadget charged me an addition $62 for "parts" which they never communicated or confirmed I was willing to pay. Come to find out, the $35 I originally paid was a nonrefundable deposit as the person at the business explained to us their process, but it was the first time we heard it. Overall I paid almost $100 for my repairs that I was not expecting. The communication was most likely broken down due to the multiple ways we contacted the business where each representative probably assumed our first point of contact explained things, but we were unhappy with the information we got during the entire process. We were happy that Fix My Gadget was able to fix my headphones in the end. I think anyone who uses their services will need to ask more questions than we did and the experience will be better.

I had my husband go in to get my phone diagnosed because the screen turned white and then turned…read moreblack and would not turn back on. First they tried one screen after 4 hours of my phone being in their office it was glitchy and did not work. They tried another screen that one also didn't work then they tried a 3rd screen that they did not state was $350. They had my husband in there for 4 1/2 hours and even an hour past closing time. He was arguing with the owner of the shop over the phone for those entire 4 hours trying to get a refund for the $130.66 and they finally agreed to refund it since we did not want the screen and they took it off and put my broken one back on. They ended up giving him $87.00 back and scammed $43.66 out of the money we paid. No this did not include the $35 deposit that you have to pay to get your phone diagnosed which you do not get refunded which is understandable. They then came to the conclusion that the battery is bad in my phone and needed to be replace and the owner of the store wanted another $35 to diagnose if my battery is actually bad and then however much more on top of that to replace the battery he said no and left at 8pm last night. He went back in today and the owner was refusing to answer the workers phone calls because they have to get verification that they can give cash back. I did the math on the markup price of the original $150 screen replacement that they still wanted to sell to me even though it was glitching and malfunctioning. I found the website they order from and they are charging a 74.43% markup on replacing the screen. DO NOT GO HERE UNLESS YOU WANT MONEY SCAMMED FROM YOU. I will be going back myself and getting my money back.

The are my new phone guys I love them. I walk in, tell them what I need and they make sure it…read moregets done the way I want. EXCELLENT customer service. I refuse to deal with anyone else like Metro.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

10/10 great service ! Came here to have my HDMI port repaired and Ramesh went above and beyond for…read moreme ! Definitely would recommend for anybody !

Horrible customer service. Stayed on his phone for 4 minutes straight having a casual conversation…read morewhile I waited right in front of him at the counter.

The work was very interesting and professional. All questions were answered well. I would recommend…read morethis shop for repairs and maintenance. The

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

10/10 Screen replaced in under an hour they were very helpful, definitely would recommend the…read moreservice if you need anything done.

Great experience. Friendly staff greeted me as soon as I walked in. Prices were fair, and the job…read morewas done in less then a day (my phone looks good and how I was hoping after the repair) For those who've never been here before, I'd note two things: 1) You can't pay with a regular credit card, I ended up paying with Zelle. 2) You DO NOT have to go up any stairs to get to the store. They are on the first floor towards the middle of the building. There is another (out of business) store upstairs that can easily be mistaken for this place, don't be fooled by it!!

Cool customer service. They'll text you once jt's done. Didn't take that long. Clean and…read morepresentable place.

I bought an iPhone here of course was used no problem but I had so many problems with it specially…read morethe vattery life and heating. I told they said no refund with their mad accent. I had to go get it fixed somewhere else abd ewsted so much money. don't buy cellphones here!

DO NOT COME HERE I…read morehad my iPhone screen replaced here just two days ago, and today the screen completely stopped working. When I called to explain the issue, I expected them to stand behind their work and repair it free of charge. Instead, I was met with some of the worst customer service I've ever experienced. After I sent them a photo of the screen, they immediately blamed me, told me it was my fault, and even said they were "not a magician" and refused to fix it under warranty. There was no attempt to troubleshoot the issue or stand behind their own work. I ended up taking my phone to another repair shop for a second opinion. They told me the screen had been installed incorrectly, which explained the problems I was having. They also told me the replacement screen appeared to be an extremely low-quality part and commented that many reputable repair shops won't even use parts like that because they're known to cause problems. Between the poor workmanship, the apparent low-quality parts, and the unbelievably rude customer service, this was one of the worst experiences I've ever had with a business. Instead of taking responsibility for what appears to have been an improper installation, they blamed the customer and refused to make it right. Save yourself the time, money, and frustration and go somewhere that actually stands behind its work. I wish I had.

I have come to this place a few different times for the phones that I have had. And they always do…read morean exceptional job of either having what I need in store or they will order it for me. If it is a face plate that I need or the port needing to be replaced. I've never had any complaints about their service. They constantly update me, they inform me if there's going to be any delays as far as any shipping. If the product is not in store and the prices are very Reasonable. Especially for the service, they are providing!!