Avoid this location. An employee named Jing blatantly misinformed my friend about a used phone's…read moretrade-in value--claiming it was worth $1,100--just to close a sale. We came back to refund the phone after the manager, Josh, said he would approve it. When we tried processing the return, Jing refused to contact her manager, pulled out her phone to record us, and claimed we were 'intimidating' her simply for holding her accountable to her own lie. She then retreated into the back room, leaving us to seek help from a colleague. In the end, we couldn't even finish the return and have to come back another day. Incompetent, dishonest, and a total waste of time. Do yourself a favor and stick to corporate store locations instead.

Shout out to Isaac. He was very helpful. First of all they recognize you when you enter and let you…read moreknow they'll be w/you. That's rare nowadays. He so kindly helped me with a Yahoo-password situation. I appreciate him and want you to know he's a true asset to your company AT&T. Thank you Isaac appreciate you helping me today.

The GM Cam is super shady. I came in to upgrade and was not shown my receipt and not disclosed the…read morecost of the accessories. $67 for a screen protector that I can get 3 for $10 elsewhere is insane. He tried to bring out an iPad to sell me without my permission since I already have one. Then I don't get signal much in my house but his insistence to pitch me home internet was extremely pushy. I came in the next day to return the screen protector and was told I can't return items that have been opened which is probably exactly why they put it on my phone themselves before I left. SHADY.

Keisha was exceptionally even though my stress spilled into her day. Highly recommend her…read moreassistance!

Unpublished review/…read more Happy with my new Verizon internet service. Cox cable is the highest price and covers all of Las Vegas I think. T-mobile price Saved but signal Stoppage during peak viewing in my building. Now Verizon gave me all. Demi Pew got me a System that saves and no screen freeze. Gave me a deal on Hulu, Disney, Netflix and HBO Max. Added help Demi overcame my install configuration glitch behind the scenes. Now happy wife happy life. Thank you Demi.

Emmit and I wanted to say thank you to John for helping us with our phones,he took the time and…read moreshowed us step by step about our paln and phones he is Awesome sale Representative and Wonderful Person,Not that many people will take the time to attend there customers they way John does I will recommend any of my people if they want help with there phone to ask for John because he is on point and about his job and I Tamika thank you again for the time and patience.

Love this store. Ray helped my lady get her old ass iPhone replaced. He had the patient of a saint…read more While Adrian put a new cover and case (50% off) on my iPhone 16. Very knowledgeable and friendly. I'd recommend them to anyone

Taryn was amazing and helped so much. Loved this store and will be back. Super energetic energy and…read morewas very helpful

This review is for Sara, who handled a very difficult situation with grace and professionalism. My…read moretraveling partner was having issues with his Apple Calendar not syncing with his Outlook. News Flash - they don't talk to each other The second issue was that his screenshots were not being delivered to one person in a group text who has an Android phone. Cue the cut card from SpongeBob, About 90 mins later Sara was able to fix the issue. Sara saved the day. Remember, not all heroes wear capes. Thanks Sara

Terrible service today. Ive ben to this location several times throughout the years for pickup of…read moreonline orders and visits to the Genius Bar. Today's appt was at 5:30pm as my AirPods are having sound issues and I have Applecare +. Checked in at 5:30pm was told to have a seat. After about 20 min no one came over as they usually do, so I flagged down an associate. He got someone to bring me back to the Genius Bar area where I sat for an additional 10 minutes or so? before I had to flag down the same guy to ask what is going on. He then got someone to come over to assist me. By this time I had been there almost 40 minutes. The technician that helped me was very nice. He took my AirPods off to the back to test them. Ultimately ended up replacing both. This 1 star rating is no reflection of my technician as he was great. It is reflective of the poor service and communication from the staff that checked me in. I ended up in the store over an hour for something in past experiences has taken roughly 30 minutes.

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

This is my first time visiting this store for the purpose of having a cell phone checked and…read morerepaired. My initial impression was defined by the friendliness, the communication, and--above all--the professionalism I observed, which is something I value highly. I recommend this store with full confidence in their work.

Top service phone repair service, offers a amazing warranty if your product is messed up and the…read moretech guy is a kind and honest man and is so good at helping you understand what's wrong and guide you . Enjoyabe place will comeback if i need anything else done 100%

I had came in with a settings issue on my phone and not being able to get into it. they helped by…read morenot all only fixing the issue but by also providing information for me about my phone that i didn't know. those girls do their job amazingly and efficiently. they greet the minute you walk through the door with a smile and makes others feel welcomed

Luna and Monique assisted me with porting my phone number from Google Fi. I went to T-Mobile and 2…read moreMetro by T-Mobile locations to do the same thing. Cricket was the only company willing to honor their promotions without trying to rip me off. Thank you for not wasting my time and getting me in/out in 20 minutes!