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    Palm Desert, CA

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    9 years ago

    I bought a phone here and was charged a 35$ activation fee. If I was informed that there was a fee I would have activated it online myself.

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    12 years ago

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    13 years ago

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    Verizon

    Verizon

    3.8
    (12 reviews)
    $$

    I'm no shining star or anyone else special but I unfortunately after being in customer service all…read moremy life that after growing up on a farm in Oregon and learning what a belt was really for and waking up at 3am ment WAKING UP AT 3AM! But i learned today that Verizon and I speak for the corporate schmucks that are well u know. Anyway i found out that I've been charged for the last 6 months for a phone, a number and an account i have never had or will ever have. My fault as a 60 year old single man we miss things or have brain farts or are just male. Well after 1-1/2 hours on the phone with a Verizon so called supervisor? Nothing. Her best advice was to call the fraud line. So let me ask you this, if you buy a new car under warranty and u go into the dealership the advisor doesn't tell u that you need to take it up with the manufacturer, unless it's Hyundai of La Quinta buys that's another book. Anyway I went into my local Palm Desert B of A deposited $220 and the gentleman gave me the number to call to bring this robbery to an end. Let me say this, ATT gave me not only the time of day but instructions on exactly what when and where to handle this Verizon big corp scheme! And after 1 call to B of A fraud dept call , and the gall was from Tennessee, assured I'll never loose a cent to Verizon and will be getting my almost $600 back! SORRY all you Verizon sucked into contracts and high fees and scandalous lies!!!!! Stick with the next! ATT AND B OF A! Sure winners and my business partners for life!!!!!!

    This review is in regards to Veronica, one of the representatives at the store. I've been to this…read moreVerizon numerous time before, and every time Veronica "assists" me, there's always an issue. When the red iPhone came out, I decided to upgrade and Veronica was the one who helped me. There were a few issues with her service, but nothing to go home furious about. Then around an hour after I left, I noticed that I was getting text messages that didn't make sense. Veronica had SWAPED the numbers for my sister's phone and my phone! We went to a different location and had them fix the problem, but this still left a bad taste in our mouths. This particular Verizon offers a plan where you pay a flat amount and get your screen protector replacements for free. Around two years ago, I purchased two of these plans, one for myself and one for my younger sister. Both my sister and I have had our screen protectors replaced without any issue in the past. Today, my sister and I went to the store to get her screen protector replaced again. This time, Veronica was there.. by herself. When Veronica looked up the plan, she insisted that my sister did not have the screen protector replacement plan. When she was told otherwise, she started rolling her eyes and being rude. At one point, Veronica SNATCHED the phone from my sister's hands while saying "Give me that!" My little sister and I kept telling her to give the phone back, but she repeatedly said "No." Veronica said that she would give my sister the replacement "this one time for free" but here's the issue, it's not free! I've paid for it! Veronica would be giving me something that I have paid for. We ended up leaving WITHOUT my sister's screen protector, and on our way out Veronica said "Buhbye!!!" with an attitude. The entire experience makes me disgusted. I don't even want to go back to this location. Veronica gave me with the worst disrespect and didn't even help me with what I need! My advice is go to a different Verizon, or at least ask for a different representative. Veronica will most likely NOT help you.

    I Repair Expert

    I Repair Expert

    5.0
    (3 reviews)

    Let me start of with a little background. Both my senior mom and i are not very knowledgeable when…read moreit comes to phones and gadgets and almost every meeting with her there is undoubtedly a 'phone' question that comes up, so as per usual we would head over to our subscribers store at the mall with those questions and never really solve the issue. So when i saw they were closed, i panicked, and thought, what now? Luckily, little down the ways, we saw a booth and a store front of a phone repair shop "I Repair Expert". i hesitated at first, then walked in and was welcomed by a young man named Moe, and we proceeded to try and explain to him what has been bothering us and of course a million questions come flying out of both my mom and I. And this is the point where it usually goes south. Usually the clerk will give up and just try to put a temporary band aid on the issues. BUT NOT Moe. I have never met a more knowledgeable, professional, more patient and kind, and funny clerk ever! He walked us through our issues, one by one, in language we could understand. Explained all our options, multiple times with the most sincere answers for us, and actually FIXED our problem! I cannot say enough good things about this shop at the mall, and i usually never leave reviews, good or bad, but this one, really got to my heart, like they really cared to help us 2 old ladies who havent a clue. we felt empowered actually, leaving the store. Thank you Moe again for your knowledge and kindness and thank you for fixing my moms phone! anyone reading this review, that has been feeling defeated every time they leave their subscribers store, forget them, if you have any and i mean any phone questions, go see Moe at I Expert Repair, you wont be disappointed, thats a fact!

    This is a small kiosk next to food court. The fellow runing the busines is very friendly snd very…read morehelpful. He fixed my glass screen at a very good price. Hebid very knoeledgeable about phones and was quick and very effcient in fixing my phone. I highly recommend him

    Mini So Japanese Store

    Mini So Japanese Store

    3.5
    (4 reviews)

    Of all the times I've shopped at this store, my experience has been average…read more I come away with a couple items. Mainly the same thing (air fresheners)... Nothing to ooh and ahh about. Buuuuuuut Miniso is the closest you'll find to a Sanrio in the valley with the nearest Sanrio being a couple hours away. Some things to note: Store is immaculately clean. Store is organized. Store is conveniently located. Staff is average. Pricing is average. Selection is on the meh side of things.

    TL;DR: If you like cute useful stuff, you'll like this store…read more This is a cute store...When you walk in, you can hear anything from Kpop, Japanese music, Anime Soundtracks...It's fun. There was only one time when there was weird hyper "music", I couldn't stay in the store that long as it was giving me a headache & making my heart race in not good ways. Eeek...but it's usually cool... Lots of cute stuff from Japan. Facial products, makeup, body & home scents, travel items, housewares, snacks, portable chargers, bags, slippers, massage tools, seasonal decorations, notebooks & washi tapes, etc... I like going in there to browse & usually buy something... My faves have been the Hot Shrimp Chips, Pocky (even though I'm now liking Pepero brand at the Kpop store better), Hi Chew candies, Portable Chargers are so cute, Tissue Packs (I get the larger soft packs for home/auto), holiday decorations, travel slippers, packing cubes, makeup brushes, facial/back/neck massagers, etc... They change it up often so it's not always the same things... The staff has always been nice!

    Boost Mobile - mobilephones - Updated July 2026

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