I am a working grandmother...so I am not an high tech…read more person. When I walked into The Verizon Retailer in the Desert Crossing shopping center I was met by a slew of friendly people, especially Javier the store manager. Previously I was on the phone with Verizon regarding my 8 year old phone not preforming. Javier knew exactly what to do . He checked the phone records of my conversation with Verizon ..Then set about getting me into a new up-graded phone, with the proper accessories. It took maybe an hour including down loading everything from my old phone into the new phone and checking it...What I greatly appreciated was the time he took to make sure I understood everything. Great Parking, Great people. They can care for all kinds of wireless problems,

Very friendly and well informed staff.There were four staff members at this location on duty so…read morethere was no waiting. My girlfriend was trying to get me to sign up.with her account, but i am getting a better deal with another service. But they do have excellent setvice, and they offer some killer deals with new phone, new watch, and if you are in the market for new equipment then by all means give them.a try

Had issues with first time I brought iPad as I had to return it to have it actually fixed, however,…read moreAbdul made sure to make it right and put some of the $ I had spent already prior into the next payment. He even said that the work he had gotten done for my ipad's broken charger port was insured so I could come back and get help again in case anything happened. Thanks.

!!!!BEWARE!!!!! My…read moredaughter took her iPhone 14 Pro Max in to have the back glass replaced. Simple right? NOT for them. The simple replacement went from a perfectly working phone to a broken phone. The screen kept going white with lines or just didn't turn on. Another thing that ticked me off was that my 17 year old daughter took it to them on her own and when she went back to pick it up they had added a front screen because they broke hers and were charging her for it as well. My husband had to drive over because they wouldn't give her the phone back without paying the additional cost they had added because they broke it. Funny thing was that when my husband arrived no longer just a kid, they were like "pay us what you think is fair". Lucky I hadn't been there because fair would have been $0.00. It's been such a headache. Now we have her phone back because it had to stay over night with them and IT STILL DOESN'T WORK!!!! This was after paying $250.00. This shops actions really make me wonder if they know anything about cell phones.

Definitely my go to business for all my battery needs. Recently I needed car replacement batteries,…read moreand Jennifer was most helpful and knowledgeable with my options. They have an awesome selection of batteries for every need, and in every price range. Highly recommended business.

So glad they are located in our area! Staff is friendly and…read morehelpful and their selection of products is great! Prompt and professional assistance.

I'm no shining star or anyone else special but I unfortunately after being in customer service all…read moremy life that after growing up on a farm in Oregon and learning what a belt was really for and waking up at 3am ment WAKING UP AT 3AM! But i learned today that Verizon and I speak for the corporate schmucks that are well u know. Anyway i found out that I've been charged for the last 6 months for a phone, a number and an account i have never had or will ever have. My fault as a 60 year old single man we miss things or have brain farts or are just male. Well after 1-1/2 hours on the phone with a Verizon so called supervisor? Nothing. Her best advice was to call the fraud line. So let me ask you this, if you buy a new car under warranty and u go into the dealership the advisor doesn't tell u that you need to take it up with the manufacturer, unless it's Hyundai of La Quinta buys that's another book. Anyway I went into my local Palm Desert B of A deposited $220 and the gentleman gave me the number to call to bring this robbery to an end. Let me say this, ATT gave me not only the time of day but instructions on exactly what when and where to handle this Verizon big corp scheme! And after 1 call to B of A fraud dept call , and the gall was from Tennessee, assured I'll never loose a cent to Verizon and will be getting my almost $600 back! SORRY all you Verizon sucked into contracts and high fees and scandalous lies!!!!! Stick with the next! ATT AND B OF A! Sure winners and my business partners for life!!!!!!

This review is in regards to Veronica, one of the representatives at the store. I've been to this…read moreVerizon numerous time before, and every time Veronica "assists" me, there's always an issue. When the red iPhone came out, I decided to upgrade and Veronica was the one who helped me. There were a few issues with her service, but nothing to go home furious about. Then around an hour after I left, I noticed that I was getting text messages that didn't make sense. Veronica had SWAPED the numbers for my sister's phone and my phone! We went to a different location and had them fix the problem, but this still left a bad taste in our mouths. This particular Verizon offers a plan where you pay a flat amount and get your screen protector replacements for free. Around two years ago, I purchased two of these plans, one for myself and one for my younger sister. Both my sister and I have had our screen protectors replaced without any issue in the past. Today, my sister and I went to the store to get her screen protector replaced again. This time, Veronica was there.. by herself. When Veronica looked up the plan, she insisted that my sister did not have the screen protector replacement plan. When she was told otherwise, she started rolling her eyes and being rude. At one point, Veronica SNATCHED the phone from my sister's hands while saying "Give me that!" My little sister and I kept telling her to give the phone back, but she repeatedly said "No." Veronica said that she would give my sister the replacement "this one time for free" but here's the issue, it's not free! I've paid for it! Veronica would be giving me something that I have paid for. We ended up leaving WITHOUT my sister's screen protector, and on our way out Veronica said "Buhbye!!!" with an attitude. The entire experience makes me disgusted. I don't even want to go back to this location. Veronica gave me with the worst disrespect and didn't even help me with what I need! My advice is go to a different Verizon, or at least ask for a different representative. Veronica will most likely NOT help you.

Great service and got my iPhone charging problem resolved. Started with a quote before I arrived…read moreindicating they would do a diagnostic first and this cost would go to the repair. Took it in when they opened and within a few hours my phone was repaired. Great experience overall!!

I went to this place for the first time yesterday after having bought na used Iphone. The person…read moreinformed me that the phone is a counterfeit!!!! Who knew?? Looked perfect and checked out (battery health, IMEI verification, etc.) I am very thankful they were so helpful, even if it was ban news for me. I will be back there (with a legit iPhone!)

Not sure why this place has bad reviews. Your immediately met at the door by an employee there to…read morehelp you get in, get out. Employees were super knowledgeable and if they didn't have the answer they found the person who did. Beats the hell out of the POS target next door.

Was very explanatory and what I wanted. A Marshall speaker that I could turn on and play music from…read moremy phone. He went into all this downloading app stuff which I did and it still doesn't work spent an hour on it. I explained to this fat fucker, what I wanted, and he sold me this piece of shit.

The service is excellent. My phone was repaired within 30 minutes, so I am always glad to come down…read morefor my devices whenever I need a quick and good quality repair. Thank you again!

This is a small kiosk next to food court. The fellow runing the busines is very friendly snd very…read morehelpful. He fixed my glass screen at a very good price. Hebid very knoeledgeable about phones and was quick and very effcient in fixing my phone. I highly recommend him

A huge store with soo many phone cases, and mobile phone accesories. He repaired my phone in no…read moretime instslling a new screen. Too much merchandise for phones to list. Very friendly staff. Im going back next time i need repairs

brought in a water damaged phone and was repaired in no time, came back after a little cause it…read moredidn't work but surely was fixed once more and had worked great since, he works quick and gets straight to the point. would recommend

Of all the times I've shopped at this store, my experience has been average…read more I come away with a couple items. Mainly the same thing (air fresheners)... Nothing to ooh and ahh about. Buuuuuuut Miniso is the closest you'll find to a Sanrio in the valley with the nearest Sanrio being a couple hours away. Some things to note: Store is immaculately clean. Store is organized. Store is conveniently located. Staff is average. Pricing is average. Selection is on the meh side of things.

TL;DR: If you like cute useful stuff, you'll like this store…read more This is a cute store...When you walk in, you can hear anything from Kpop, Japanese music, Anime Soundtracks...It's fun. There was only one time when there was weird hyper "music", I couldn't stay in the store that long as it was giving me a headache & making my heart race in not good ways. Eeek...but it's usually cool... Lots of cute stuff from Japan. Facial products, makeup, body & home scents, travel items, housewares, snacks, portable chargers, bags, slippers, massage tools, seasonal decorations, notebooks & washi tapes, etc... I like going in there to browse & usually buy something... My faves have been the Hot Shrimp Chips, Pocky (even though I'm now liking Pepero brand at the Kpop store better), Hi Chew candies, Portable Chargers are so cute, Tissue Packs (I get the larger soft packs for home/auto), holiday decorations, travel slippers, packing cubes, makeup brushes, facial/back/neck massagers, etc... They change it up often so it's not always the same things... The staff has always been nice!

Abdul was amazing. I needed my phone fixed last minute so he went out of his way to open up the…read moreshop just to fix my phone. Amazing business and amazing man! He fixed my phone like brand new. We chatted a little and he got it fixed in literally 15 minutes. He was a life saver! He will literally open the shop and fix your phone up until midnight! Come get your phones fixed and serviced by the best! Great prices and great service! Thank you Abdul

Got my phone fixed here yesterday. Thought I had debris blocking the USB-C port as could not get…read morethe cable all the way in and couldn't charge my phone. Went someplace else first and they tried to tell me the USB-C port would have to be replaced. But SmartMobile was able to clean the port and get my phone working properly, no disassembly and port replacement necessary. THANK YOU