My favorite phone store. The staff are all very friendly and are really well trained. I am amazed…read moreat their knowledge about cell phones, and they always have the answers to solve my issues. And best of all, i can walk in and get my issues solved immediately. Plus, it only costs me half of what i was paying ATT, and before, i was never able to get service inside doctor offices and hospitals, and now with T Mobile i always can connect inside of doctor offices and hospitals. And i always get more bars than my partner gets on her phone with another carrier. Basilio assistrd me last week, and he really knows his phones.

Rogelio took care of me. Great customer service. Very patient, and explained the details succently.read more

Had issues with first time I brought iPad as I had to return it to have it actually fixed, however,…read moreAbdul made sure to make it right and put some of the $ I had spent already prior into the next payment. He even said that the work he had gotten done for my ipad's broken charger port was insured so I could come back and get help again in case anything happened. Thanks.

!!!!BEWARE!!!!! My…read moredaughter took her iPhone 14 Pro Max in to have the back glass replaced. Simple right? NOT for them. The simple replacement went from a perfectly working phone to a broken phone. The screen kept going white with lines or just didn't turn on. Another thing that ticked me off was that my 17 year old daughter took it to them on her own and when she went back to pick it up they had added a front screen because they broke hers and were charging her for it as well. My husband had to drive over because they wouldn't give her the phone back without paying the additional cost they had added because they broke it. Funny thing was that when my husband arrived no longer just a kid, they were like "pay us what you think is fair". Lucky I hadn't been there because fair would have been $0.00. It's been such a headache. Now we have her phone back because it had to stay over night with them and IT STILL DOESN'T WORK!!!! This was after paying $250.00. This shops actions really make me wonder if they know anything about cell phones.

Got my phone fixed here yesterday. Thought I had debris blocking the USB-C port as could not get…read morethe cable all the way in and couldn't charge my phone. Went someplace else first and they tried to tell me the USB-C port would have to be replaced. But SmartMobile was able to clean the port and get my phone working properly, no disassembly and port replacement necessary. THANK YOU

Had to get my iPhone 12 screen replaced as it wasn't turning on and after calling multiple phone…read morerepairs in town I was given the best price by far from Rob who had it fixed within 20 minutes or so, I went to the apple store and they told me I would have to get a whole new replacement phone, glad I went here and I definitely will be in the future. Thanks, Rob.

Liked the El Paseo location and plenty of parking behind the store…read more Had appointments to replace both mine and my wife's battery. Got text reminders and showed up on time. Unfortunately neither one of us remembered our apple passwords so resetting will automatically wait 60 minutes. I wish this know your password was included in the text reminders. Since we were already there, we waited out the phone security app and reset our passcodes. Staff is helpful and takes the time to answer any and all questions. There was a blond lady who was working (4/6/26 at 12:30 and still there at 3 pm who was just so nice and has a genuine attitude, it was because of her that we decided to get a phone upgrade. Also we shared pictures of our dog and no surprise, she's got three! Anyway process for battery replacement (me) and phone upgrade (wife) went well. The process for both takes time. Plan on an hour or two for most things. so we took advice from one of the girls working there and ate at Luna grill. Left with a new phone battery, a new iphone 17 and a pleasantly full belly.

I had the absolute pleasure of meeting Apple Executive Michael David. Michael was the consummate…read moreprofessional-- patient, knowledgeable and kind. He troubled shot my phone and was in a word: Awesome. Michael is a great reflection on the Apple Brand-- and deserves to be recognized for his customer service and' bedside manner' by Senior Management. Also, I was assisted by Hector who also demonstrated excellent customer service and and like Michael had a positive attitude and great customer service skills. Excellent job from both Michael & Hector. Thank you for helping out old " Fred Flintstone ". You guys are the A TEAM!!

This pop up location is not a retail store but merely a location to sell phone service and internet…read moreservice. The sales people are very friendly and helpful and do a good job explaining the advantages their company can provide.

AT&T has no respect for their contract vendors. They also are not user friendly. Phone service is…read moreunbearable. Now staffed with AI. "Wrong answer. If I don't get the right answer in 3 seconds I will hang up. Good bye". You get nowhere with them. And their remaining staff is not well trained

Very friendly and well informed staff.There were four staff members at this location on duty so…read morethere was no waiting. My girlfriend was trying to get me to sign up.with her account, but i am getting a better deal with another service. But they do have excellent setvice, and they offer some killer deals with new phone, new watch, and if you are in the market for new equipment then by all means give them.a try

It's a really good service they treat you well and always ask if there is anything you need. Also…read morewhenever there is a problem they solve it quickly. So in all there service is excellent.

This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

This place is worse than the DMV. The staff deliberately stalls their efforts in every possible…read moremanner to generate frustration, anger, and angst in their customer base, and they lash out at them. Bi sea two people storm out in 10 minutes. Second worse customer service I've ever seen - only service that was worse was from Esser Air after they flooded our house from shotty workmanship.

Kareem was a superstar! Last week, I inadvertently did…read moresomething to my I Phone and my email froze so after going to a different Verizon store where the employee there tried to help but made it worse and then going to the Apple Store where I was told it wasn't something they could help me with... I was frantic. I had friends try to get my email to come back up on my phone to no avail ... and so I took a chance and went to another Verizon Store ( on Hwy 111 in La Quinta). Boy was I glad I did because not only was Kareem extremely cordial & friendly but he had my phone issue fixed within 5 minutes! He was awesome... and I am truly grateful to him. He's the best!!! So take my advice and run, don't walk to this location and request Kareem if you are a tech disaster like me & mess up your phone so bad that no one can fix it... Well, almost no one... except ... Kareem was able to! Thanks so much Kareem

Used to be great Currently going through a 5 day and…read morecounting outage. The store I'm sure it's OK But the local services have gotten worst. Terrible internet provider. Fix the outage and I'll improve the rating. FIX OUTAGE PROBLEM IN LOS SERRANOs!

Service was outstanding…read more I had bought a new, updated Samsung phone from a dealer whose techs in the past were knowledgeable and helpful. This time no. I held onto the old phone when I buying the new phone, and s/w between the two were synchronized. Within weeks the synchronization broke down and neither phone functioned. I returned to the dealer and was told nothing could be done. They didn't even try. Sorry, we can't help you, you're SOL. I then went to Best Buy's Geek Sqad. Gemma (who as far as I'm concerned walks on water) solved the problem within minutes. This was several months ago and both phones continue to work perfectly. Also, and unfortunately I do not have her name, your greeter was so sweet. She quickly got me where I needed to go, made sure I could sit while waiting for sevice, and informed the Geek Sqad that I should be next. The absolute best in customer service. I'll be back.

The staff are helpful. The selection is good. Staff are always willing to help you. Location is…read moregood. Unfortunately, they didnt have the product I needed but the staff were great.

Definitely my go to business for all my battery needs. Recently I needed car replacement batteries,…read moreand Jennifer was most helpful and knowledgeable with my options. They have an awesome selection of batteries for every need, and in every price range. Highly recommended business.

So glad they are located in our area! Staff is friendly and…read morehelpful and their selection of products is great! Prompt and professional assistance.