We had just purchased a new iPhone and were trying to transfer the information from our old iPhone. We have a prepaid Verizon account and Apple wasn't able to do the transfers easily. We stopped by the Verizon store and talked to Mariano. [[HIGHLIGHT]]He indicated that he wasn't necessarily trained on how to do this, but he would give it a try.[[ENDHIGHLIGHT]] He spent 15 to 20 minutes working on our iPhone and finally got it to work. We were very happy that he was able to get our iPhone up and working at no charge. Great work. read more

Stopped at Verizon to inquire about our current contract. Staff were helpful but I feel like they tell you what you what you want to hear. It is a sales position after all. In any event, we are considering a change when the time is right. The price seems a bit high for two people. I shall do some research before making a decision. In the meantime, we have some time to decide. They have their own parking lot. read more

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[[HIGHLIGHT]]We made an appointment to go to this Verizon store today.[[ENDHIGHLIGHT]] We needed to turn in our older phones that were used as a trade-in on our new iPhones 17. [[HIGHLIGHT]]One of the staff, MARIO, was right there to help us.[[ENDHIGHLIGHT]] The trade turn in went smoothly. [[HIGHLIGHT]]When that was done we asked Mario to help us with another problem we were having.[[ENDHIGHLIGHT]] My email used to be on the cox.net domain. When Cox abandoned their cell customers I was concerned about having to change my email address. I had the cox.net email for probably over 15 years. It was the first and only email I ever had. I found a "fix" that forwarded the cox.net emails to a Yahoo account. That worked ok but when the transfer of info to my new phone was done the Yahoo account did not transfer. Trying to fix this was WAY out of my level of techno knowledge. That is where Mario came to the rescue. [[HIGHLIGHT]]He was amazing. So knowledgeable , patient, polite and friendly[[ENDHIGHLIGHT]]. Got everything working like a charm. If you ever have the need to go to this store for help with a problem do yourself a favor and ask for Mario. read more

[[HIGHLIGHT]]If I could give 0 stars I would. The worst! Don't waste your time and go to a real Verizon.[[ENDHIGHLIGHT]] I ordered the new iPhone got shipping confirmation & text it was at the store, it wasn't. They sold the phone to someone else. Then apologized and ordered a new one, just to find out my trade in promotion was now expired!!!!! [[HIGHLIGHT]]Whatever you do, do not get help from Efrin. He's a liar and a fraud.[[ENDHIGHLIGHT]] read more

Timing! [[HIGHLIGHT]]Had appointment but still had to wait almost one hour.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Why make appointments?[[ENDHIGHLIGHT]] read more

Initially went into this store about a year ago to inquire about their internet since Cox had me waiting for hours and never showed! They were servicing our area so we went with Verizon internet & I decided to upgrade my iPhone since John gave such great customer service. Today I brought in my hubby for his upgrade and Efrain helped us out and was SEW nice and friendly! He even complimented my cat ears and my fan! read more

Verizon - Love the hearts promo - Mobile Phones Near Me - Cave Creek, Arizona

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[[HIGHLIGHT]]Ramon helped my wife and I with transition into new products.[[ENDHIGHLIGHT]] He was amazing. Went beyond the extra mile!

Mariano has served me on numerous occasions and I have never had as good of a Verizon associate as hI'm!

I have been trying for 6 months to resolve an issue where they are double charging FOR A PHONE AND ROUTER. I have gone to several stores where they sold me a 5G router that I have returned and have receipts since there is NO 5G in my neighborhood. We are hundreds of dollars in and still no solution. [[HIGHLIGHT]]DO NOT GO TO THIS STORE. THEY HAVE NOT HELPED AT ALL SINCE MARCH 3RD.[[ENDHIGHLIGHT]] VERIZON has said they are wrong and there are still charges. @verizon read more

In the past, I have had good experiences with this store, but [[HIGHLIGHT]]Ramon has turned that into pure frustration and disappointment.[[ENDHIGHLIGHT]] He will say anything to make a sale and flat out lie about what is possible. Whether it is lack of experience or intentional I don't know, but it has cost me time and money and my issue is still not resolved after 2 weeks. Do not trust him to help you! read more

Had an excellent experience at the Verizon store this morning. Chris V. Was very helpful and knowledgeable about our transaction that we needed completed and made sure everything was completed correctly! We needed to move an account to an already established account and he completed it and made sure it was done correctly! I appreciate his excellent customer service! I will be visiting Chris V at Verizon in the future with all my upgrades and additions. Thank you Verizon! read more

Horrible! I merged my accounts and they messed it all up! Learned this isn't a true Verizon store! [[HIGHLIGHT]]Don't waste your time. Spent 6 hours here and they just messed up my account and cost me more time and money.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Shared our challenge/concerns with Michael and Cameron and they took the time to share options in a helpful and friendly manner.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very much appreciated their approach.[[ENDHIGHLIGHT]] Thank you Michael and Cameron read more

[[HIGHLIGHT]]Julio helped me with my new iPhone 13. He was extremely helpful in transferring all the data from my old iPhone 12.[[ENDHIGHLIGHT]] I highly recommend this store. Julio is awesome. Ask for him! read more

DO NOT USE THIS STORE. This is a 3rd party seller. They took $3000 of trade-ins from me and failed to apply them to my account. It's been six months and they are ignoring me and I continue to get billed despite them & Verizon telling me it should be resolved. Tired of the runaround. I'm turning to social media now and my many contacts to attempt to shut them down. read more

Be careful when you buy accessories at the store you might not be getting what you thought you paid for. Tried ti return a phone charger my friend bought when she was here from another state and of course it took me a while to get it back from her and it wasn't within 30 days, so they're not refunding. I'm so glad we all have choices. I'll choose differently next time. I had called the store within a week saying she lived in another store and I didn't know if I could make it within the required time and they told me no problem but now I know it is thank goodness it was cheap and I can just give her the money. read more

My wife and I went there yesterday. Cameron helped us after my Google 6 died and my wife could get a free iPhone 15. Both phones were great. Cameron also asked us about home internet and sold us on their Home Internet cube. Free for 30 days, so we took him up on the deal. Come to find out, we could not get connected to their system, so I took it back. According to Verizon's coverage map, we could get 5G around us, but they said we should. Probably should do your homework BEFORE you get one. Other than that, I believe Cameron and the rest of the employees were professional, very polite and are honest. I'd go back again. read more

Had an amazing experience at this Verizon store! Jeremy helped my husband & I get new phones and he went ABOVE & BEYOND. He was so helpful and nice and made the process painless and super fast. I definitely recommend this Verizon store!!! read more

Alexis (hope I spelled that correctly) was wonderful! My son busted my phone so I was already stressed and bummed. She took care of everything and got me setup for the app, as well as, showed me where to sign up as a student to save on my bill read more

I was told they could beat T moble price. We added 5 line to a business account and it was two weeks before they were able to fix my service for my business. All they could say was it wasn't their fault. After talking to Verizon. It was 100% their fault. They Lied about the service plans and lied about rolling over another account. Delayed my business for two weeks . These crooks lied about everything to get the sale. My suggestion is to visit a corporate store to get a straight answer. Run from the cave creeks store. read more

Looking for the new iPhone 14pro called the Verizon store and made an appointment with Cameron had to call Cameron back later on to reschedule, not a problem he said. Upon arrival was met at the door by a very polite staff member and he asked me if I needed any assistance, I told him that I had an appointment with Cameron so he brought me over to meet with Cameron. So we discussed the possibility of purchasing a new phone after reviewing the phone I decided to purchase it and let me tell you there was no pressure at all.... During my experience from the time that I walked in the door, Cameron and the complete staff were very attentive to me and my wife, couldn't ask for a better purchasing experience than they provided. My hats off to the entire team's leadership and knowledge, we also ordered a I-watch for my wife, looking forward to seeing them again soon when the watch arrives and our family's continued support for this amazing Verizon location. Michael W. Cave Creek Az read more

This place is not a Verizon store. We were never told that it was "an authorized dealer". We purchased 2 Apple watches and they had to be ordered. Not a big deal. Until they were delivered to another store and we had to track them down because the Carefree Highway store didn't know where they were. When we finally received them, we were charged a $200 "set up" fee and an additional $35 each for activation through Verizon. You're better off going directly through the Verizon store in Norterra. read more