The supreme tech in Rancho Cucamonga gave me a 60 day warranty. No glitching or random screen…read moretouches. Actually used adhesive to seal the screen in.

The worst customer service! The owner zaid doesn't have any people skills and was being…read moreargumentative as oppose to coming up with a solution to help the customer. He helped two other people while having us wait when we were the 1st ones there. Accused us of breaking the phone when all we came for was a screen replacement **(cracked phone). When we went to charge the phone it wasn't working. when we 1st brought the phone here everything was working properly with the exception of the screen being cracked they don't want to take accountability for breaking the phone. we asked for a refund and we were here over 1 hour. And never took accountability for doing other damage when putting the screen on. I would stay away from this place don't waste ur time or your money!!! Not a reliable business. Stay away from these Scammers...... I agree with the other post on here abt them breaking your phone

I've shopped at this location for cell phone cases, chargers, and all things cell phone related…read more The other day my daughter cracked her cell phone screen. We were nearby and discovered they also repair damaged and/or cracked screens also. The service was professional, prompt, and courteous. And... The Price is Right! Thank you so much.

The folks here are amazing! I came in to the shop for the first time and noticed the selection for…read morephone accessories-- there is a lot! What's even better though is the excellent service. The owner is willing to go above and beyond for his customers and still gave me a great deal on the items I purchased. I will always return here for my cell phone items and service.

I have visited this place twice and I must say that this is the first time both agents really…read morehelped me and plus knew what they were doing. I have experienced it all with T-Mobile and I am glad I chose to come here. The first time Lupe helped me upgrade and open a new line. She went above and beyond and also was pretty fast and this is how u know that they know what they are doing. The second visit I was assisted by another young lady which I can't remember her name but she also helped with activating my new phone that came in the mail and also helped me with iCloud. Overall, I am happy with their customer service and I will definately keep coming here. Keep up the good work!!

DO NOT VISIT THIS STORE! Save your time and your energy!…read more If I could give it negative Zeros I would. We called TMobile and did a warranty exchange. Phone representatives were super helpful. Mentioned the store would call when received (normally takes 24hrs) 3 days go bye and not a call, we called and it gets redirected to a not working number. Called T-Mobile back and they said the phone arrived 3 days prior and said we can show up to the store. We went, workers questioned why we waited so long to show up... because you didn't let us know it arrived!!! Then proceeded to say they don't do warranty exchange as the last hour business. Cool... we show up the next morning, they can't help. Apparently they're saying it hasn't arrived. We called TMobile on the spot and they confirmed it did, they spoke to the store rep on speaker , Antonio, and he was just as rude to the customer service rep as he was to us. Pretty much said, "you say it's here, we don't see it, nothing I can do." Apparently, they never have a manager on site, so we have to return three hours later to hopefully speak to one. T-Mobile phone re requested to be on a call with us on our arrival. We showed up 1 hour after expected manager arrival time... NO MANAGER (Mario) Waiting 1 hour in the car... still NO MANAGER!! Phone rep canceled the order and reshipped to another store. Will no longer be dealing with 3rd party stores, ArchTelecom or anything related. Save your time and energy. All staff at this store is not helpful. 5 employees and not one was able to help or find a solution or get ahold of said manager. Instead of finding solutions, they're playing "air ball"

This one goes out to Alfred in the installation bay. Long story short, thought I blew my head unit…read morebut Alfred tested it and all good. He had a new wire harness installed and good as new. Saved me money and time. Alfred was very friendly and professional. I came all the way out from Temecula just so Alfred could get the job done. Keep up the great work!

Avoid the manager Chris at all costs. You can't miss him, the slim shady looking dude with bleached…read morewhite hair trying to hold on to youth with the tip of his fingers. He argues with customers, talks to you in a condescending manner and makes up policies to try intimidate you into not returning something. Don't believe me? Search other reviews with his name on here. Best Buy HAS to accept any return made online or ANY store so don't fall for the "you have to go to where u bought it" or "if you bought it online u have to ship it back" any store has to accept it. He just trying to manipulate his store #s

Great customer service! They will always get the job done…read more They are polite and professional at all times. We always recommend them to everyone.

Great service quality work friendly guy. Cleaned…read moreMy charging port free of charge very honest not a scammer.

Alc is the best! Very knowledgeable and customer friendly…read more Definitely the best customer service I ever received recently.

Eddie provided excellent service and was very thorough with his assistance. He made the process of…read moregetting a new phone and transferring the old info effortless, so I didn't have to bother with any of it. I give this spot five stars based on Eddie's outstanding customer service.

Amado was generous and honest he really took the time to explain to us the different services and…read morecauses of certain usage . Forget those other wireless stores this should be your local wireless store . I'm currently with T-Mobile and with this kind of service I might just switch .

This is my go to place every time I have shattered my phone screen. Never have had any issue after…read morethey have repaired it. Would recommend this place if you are looking for great customer service.

I went this morning after my phone just wouldn't charge anymore . The guy that helped me was super…read morefriendly and great customer service. This was my first time getting a phone fixed so I wasn't sure about the cost etc But he helped me out told me it was my charging port and he said it should be ready in about 45 mins so came back in an hour to allow more time . When I came back my phone was already more than halfway charged . The reviews are on point with this business The bonus it's inside of Cardenas for those 20 min fix you can always get a bite to eat .

I paid over $120 for a screen repair, and not even a day later it started glitching--pressing the…read morevolume buttons caused black and white lines to flash. Then after a tiny fall onto carpet from less than a foot, the screen cracked again, which shouldn't happen with a proper repair. I came back to explain how ridiculous this is, but nothing was done. The quality doesn't match the price at all--it honestly feels like a scam. On top of that, when my mom tried to explain the issue, she was clearly being dismissed and not taken seriously. That was extremely upsetting to watch--especially since communication wasn't perfect on either side, yet there was no effort to understand her or treat her with basic respect. That kind of behavior is unacceptable and makes this whole experience even worse.

This location is in the shoppes Plaza area. Easy to access and very convenient setting…read more We have taken my wives phone here for two repairs, both done extremely well, for the right price and in a timely manner. The gentleman who usually greets us is friendly and very well spoken. First time they replaced my wives a camera glass on her galaxy phone. It took about an hour. Job well done. Then we came in for a second repair for the back glass which needed full replacement. It took a couple days for them to receive the part but when it came to fixing it, it was done fast and proper. We will continue to recommend any friends who need their phones repaired to this location. Prices are fair, and service is quick and professional.

My phone died and Johnson was able to fix it until my replacement arrived. Quick, friendly service…read morewithout being pressured to purchase something unnecessary.