We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

This is the worst company I have EVER done business with…read more The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet!

Every single moment of my experience at GameStop was incredible…read more Firstly: I have been trying to get a PS5 since they were released, but I can never compete with the bots and professionals online. None of the other retailers are forthcoming. Most are downright rude. Not to mention we are in the middle of a global pandemic, so waiting in lines for hours on end with no definitive information is scary! When I heard GameStop was releasing PS5's at 1PM PST, I hopped in the car and drove straight to my nearest location. I was second in line. This is how it SHOULD be! I was second in line and greeted at the door by Brandon. He gave me all the info I needed to know. How many there were, what was included in the bundle, and the cost. Not only was he polite, friendly, and informative with me and all the other people in line, he was also fielding phone call after phone call with the same upbeat and positive attitude. If everyone treated others the way that Brandon treated customers that day, the world would be a much better place. The process was a little bumpy for the employees since the system crashed and they couldn't actually start taking orders until almost an hour after the "start" time. They kept us informed the whole time. They took advantage of the "down time" but doing a count so everyone in line knew if they would be able to get the system they wanted. They also took the time to tell us about the benefits of upgrading our membership. They discussed the advantages of adding the Product Replacement Plan. It was a very smart use of the extra time, and made the line go much faster once the ordering system was working. I also really appreciated another staff member walking the line to ensure everyone was 6 ft apart. If only every retail experience could be as awesome as mine was on Saturday at the Gateway GameStop. I've never been so impressed!

Why are they selling "new" items when they don't even work? Even when it got tested, Not coming…read morehere again.

Bradley was just amazing. I have never had better service. He helped me with my plan and phone…read moredetails. He was so nice and never acted like I should hurry up. Contrasting this to a recent Apple Store experience was night and day. This is why I am loyal Verizon customer.

I went in to this Verizon store with the hope of getting a line taken off of my plan and a number…read morereactivated on an old phone of mine, I was able to get the number reactivated, but the guy I worked with acted as if reactivating my number was a chore rather then something he was happy to help with. He also assured me that he had taken the 3rd number off of my plan but when my bill came it was still showing as active on the plan. Would not recommend this store.

I brought in my old iphone 6 with a shattered screen to see what can be done. Alex was polite and…read morehelpful in explaining my options and how long it would take. He got it fixed right away in 20 minutes so that I didn't have to make another trip to the store later. The phone now looks like it is brand new, and the fee was exactly what I had hoped for. This also saves me money from having to buy a new phone. Thank you, and I recommend this spot for iphone repairs.

Had my dying iPhone battery replaced here while I waited for 20 minutes. Owner is a pleasant guy,…read moreobviously knowledgeable and my new battery seems to be perfect. Price was cheaper than Apple or MacForce, other places i also trust.

Aaron is a rockstar. He went above and beyond to help my very unique situation…read more I would say he gets five out of five stars but that's not enough. He gets 20 out of five stars. He clearly cares about each individual customer. And he supports his staff. Even coming in on a day off to help us with our situation. We just moved to Portland from Hawaii and we had purchased new phones and WiFi. Our move to Portland was abrupt and emergent, so there was no time to get the WiFi. Aaron made sure we got our technology and helped everything get up and running. He is professional, personable. Knowledgeable and attentive. Definitely 20 out of five stars.

Received stellar service from Landon, the manager! So good in fact that after purchasing a new…read moreSamsung S21, I bought another for my brother even though he lives in NJ! I bought him a phone and set up the service here so that Landon and the Grant Park store would get the business because the support was that good! My Samsung Galaxy 8 was crashing and apps wouldn't open. Came about suddenly and as we all know, we can't survive without our smartphones. Stopped in this particular store because it's in my previous neighborhood and I was familiar with the location, right next to New Seasons, with convenient covered parking and access directly into the store. Samsung was offering an upgrade deal where you trade in your qualifying phone for an $800 credit if you purchase the Samsung S21, which costs $800. So basically free! What's the catch you ask? I asked the same! You have to sign up for the unlimited data plan, which based on the current plan I had, was $23 more a month. However, with the AARP discount and paperless billing, the monthly rate is the same and the $35 activation charge waived. Bottomline, the phone was indeed free! I purchased the new phone and Landon transferred all the data (apps, contacts, pictures, etc) and told me to keep the existing phone for a few days to ensure everything did indeed transfer. Before the week was up, I was to return the phone, which I did, and in front of me they wiped that phone clean and updated the billing system to show the trade in was received. On the monthly bill it shows an $800 fee for the new phone, but I am not charged that amount. It's like AT&T fronts the money. Every month for 30 months, they deduct the credit from the trade in and after 30 months, it no longer shows up on the statement. I've been an AT&T customer since the late 80s, yes, I'm "vintage," so I know I will remain with them for the next 30 months So that's not an issue for me. If I do choose to leave, I'm responsible for the balance of the new phone that remains. Landon also set me up with a screen protector, at my request. After two days I returned to the store because with the screen protector I couldn't use the fingerprint security feature. And it made my screen look dirty. Without hesitation he took the return and applied the credit to a liquid screen protector which he applied for me. Another rep demonstrated how it is indestructible by banging his phone on the table and throwing it in the floor! Now, I don't recommend or plan on doing this with my phone, but it sold me on the liquid screen cover! Loving my phone so much, the faster 5G speed, double memory and the amazing camera! Which is what I use way more than the phone itself. It was my brother's birthday so I set him up with the same deal, again at zero cost, and Landon shipped the phone to him in NJ. My brother went to a local AT&T to activate, transfer data and set up automatic billing. Done! Another happy customer. Working in an AT&T store, or any of the competitor's stores, is not easy! They have to sell the plans the people in HQ and the manufacturers create. And deal with people who don't like the plans or are having issues with their device. It's not an easy role and there is so much turnover. Once you find a store and a rep you like, stick with them! Landon was superior, and James who also works there was super helpful. This location has a customer for life!

my sons iPad was broken on the all over the screen, but they fixed it. Also they fixed my phone and…read morethey did really good job. Only took. For them to do and the results were just as a service. I really recommend it. If you wanna go to any places, then I recommend this one.!!!

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

Awesome helpful engaging staff! Best T-Mobile store in NE huge thanks to ty and his team!read more

I found the customer service to be great. The three times I've been in, I've been greeted…read moreimmediately, there's been no wait and I got exactly the help I needed. Now my phone works perfectly.

Ryan was absolutely fantastic, always seeking ways to find a solution instead of just saying that…read morewe don't do that. He and T-mobile are tops.

Visited on 7/3, and my girlfriend and I were helped by an older white bald employee. Unfortunately,…read morethe experience was extremely disappointing. I came in for a screen protector replacement, and from the moment we asked, he had a rude attitude. He then told me he couldn't process the replacement because I wasn't an authorized user and that the main account holder had to be present. After looking into it, that doesn't appear to be true. As a long standing T-Mobile customer I've had more than 20 screen protector replacements over the years, and I've never once been told that the account holder had to be there. Whether he was misinformed or simply didn't want to help, the interaction felt unprofessional and dismissive. I hope management addresses this, because customer service like this reflects poorly on the store.