I received an absolutely incredible FIVE STAR Customer Service Experience when purchasing an iphone…read more16e at the xfinity store on NE Sandy BLVD in Portland, OR. I can't thank King T. enough for the sale and set-up of my new phone. His extreme patience, professionalism, and expertise was nothing short of remarkable. He went above and beyond the call of duty and far exceeded my expectations due to his major knowledge of the phone and experience in the business. I LOVE my phone!!! xfinity is an amazing company to provide care and service to this level - this is almost unheard of in today's world. King T. - Please share this with your manager that you are a genius and I am an xfinity customer for life!!!!

People and employees are nice, but never trust Xfinity to make it easy or cheap…read more Need to type more characters

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Horrible service. Impossible to reach a human when anything goes wrong, instead you get stuck in…read morephone tree / AI hell. Service appointments require someone to be home for a nine hour window, and then they frequently cancel/reschedule the service after failing to complete it that day. They did not respond in the required 48 hour window to a locate request before trenching was done, and as a result their line got cut, then they failed to show up for the appointment to repair it. Last time I needed service from them the same no-show followed by service rescheduling happened several times in a row before anyone showed up. Give your money to literally anyone else.

Service went down after a storm and was not restored for nearly 4 months. No internet at all. They…read moresimply don't have the capacity to deal with infrastructure issues in a timely manner. That's not the problem. The problem is that during this period they continued to bill me! I spoke with support 4+ times, and each time was assured that they understood the situation, I would not be expected to pay for the downtime, and that I would receive a credit for this entire period once service was restored. Guess what? Things were finally repaired and I was told I owed the whole amount FOR SERVICE I NEVER RECEIVED. Support was not great during this whole period, but suddenly they were downright rude and dismissive. Provided chat transcripts of the promises they made and they didn't care. It's a really great business model--offer nothing at all and then just bill people for it! I advise to avoid.

Today, I called twice. They say they will return my call and it never happened…read more They merged comcast with Xfinity. Now I can't get email on my iPhone for months! They are avoiding customers. The only way Zi can get my email is to google and look for Xfinity to sign then I can get my email on my computer! They are not speaking the truth that they are having issues that they can't solve!

Not only are they attempting to charge me for service never requested and never received, they…read moreturned me into a collection agency which affected my credit score. When I disputed the charge it was removed the same day without question. 2 days ago another collection agency called on the exact same issue. I disputed it with them, and since the xfinity agent assured me the charge no longer existed after the last go around, I spent HOURS on the phone trying to fix this. Still no joy. Simply said, I loathe xfinity. The "past due" charge on the non-existent account is over $200. They have offered to give me a credit on the bill of FIVE CENTS. Not acceptable.

My landline never works right, after 1 year. I call for help and it takes a 1-hour phone call. Then…read morea Tech comes out and sits in his van for a halve hour then looks at a phone box for two minutes and goes back to the van for another halve hour. NOTHING EVER GETS FIXED. I call back, same exact thing. My landline phone is dead for 2 months and all I get are phony promises. I know I will get a person who is an IDIOT when I call Century Link and they keep saying "don't worry you are in good hands and I will fix this for you" What a bunch of crap.

I've worked in a high tech corporate office for ~30 years and run a home-based business that…read moredepends heavily on reliable internet. A technician upgrading my neighbor's service disrupted mine, denied responsibility《which i have the break on camera) and told me to open a ticket. Since then, my internet has been down for 2.5 days, the company has missed four scheduled appointments, and I've made 7-8 calls with no real help. This outage has cost me $1,300 in lost revenue. The lack of accountability--from call centers to dispatch, especially technician Lucas--is unacceptable. If their techs show up on your property, consider asking them to leave and choosing another provider.

We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

This is the worst company I have EVER done business with…read more The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet!

I've had Clear since it first came to town. It wasn't super fast so I upgraded to the more…read moreexpensive, faster package. It turned out to be about the same. It claims to give up to 6 mbps downloads. We've tested it on different platforms and browsers and never get more than 1.5 mbps. It also is very inconsistent. Sometimes pages load fast and sometimes really slow. There are also times where the service doesn't work for 20 minutes or so at a time. So we switched to Comcast and for about $2 more/month, we're getting 15 mbps. I don't love Comcast in general, but at least we have fast internet now. Anyway, Clear is a great concept and hopefully they will improve their speeds in all areas of town. I'm sure if you're in certain neighborhoods it works better. I know about 5 other customers who use Clear and none of them are very happy with it.

One word: SLOW! This…read moreinternet has got to be the worst I've ever had. Even dial-up would seem more consistent. Clear however, seems to have two speeds. Slow and slower. If you're thinking about doing anything with this service other than a simple check of your email, forget it. And even then, be patient. Downloading computer updates, takes forever. Streaming any sort of media, forget it. This internet sucks. I know a lot of people have issues with Comcast's business practices. however, given the options available, it may be the best bed. bottom line CLEAR SUCKS!