I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

After a frustrating experience at another T-Mobile location, I came to this store hoping someone…read morecould finally help me resolve an issue that had been ongoing for years. From the moment I walked in, the experience was completely different. The staff treated me with kindness, professionalism, and genuine care. They listened to my concerns, took the time to understand the situation, and handled everything seamlessly. What multiple stores had made feel complicated and inconvenient, this team resolved quickly and efficiently without making me feel like I was a burden. Although the outcome couldn't undo years of unnecessary charges, I truly appreciate that this store was willing to help when others were not. Their focus was on providing excellent customer service rather than passing me off to someone else. Thank you to everyone at this location for your patience, professionalism, and willingness to do the right thing. This is exactly how customers should be treated, and I hope your team receives the recognition you deserve. I wish I got the chance to catch his name to give him the recognition, but I was just so baffled by this whole ordeal. Would have been 7/3/26 around 12:30/1pm.

You could start by not illegally assigning a no -requested line to my account, and maybe not…read moreovercharging me by more than $1000. Yours is a complete rip-off company, and I f*cking loathe you

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

Jason is such a hard worker!! He made a process that usually takes so long so fast and really…read morehelped me out with getting a new phone. Great variety of phones, great deal (much better than going to Apple directly). Jason deserves a raise, best AT&T experience ever 10/10

Jason and Wes were friendly and attentive. They greeted me immediately and respected my time. They…read morehelped me decide on all of my options and explained the costs and available discounts. I could have gone to any store in the gorge and I'm glad I went here. It was a pleasant experience to shop in their store.

This place REALLY deserves a one, but because of how hard working CHRIS and ALY was it definitely…read morebumped it up. Your store has 4 people call out. And had more than several people here waiting, impatiently. Some even left. These guys are hard workers. Especially Chris. Please find better employees who actually want to work and make money. Not call out.

You unfortunately just cannot trust the ATT reps in this store. I was sold services, told to wait…read more3 billing cycles for billing alignments, and NOTHING was as promised.... And they tagged on "insurance" without asking. So AT&T; their deals are no deal.

There still dei and not good service. Most can't speak good English. Terrible service and they…read moredon't give you the right phone in the box

First of all never expect good customer service from T-mobile from an outlet or over the phone…read more Secondly, you should never sign up for a contract from any carrier. This is a ploy to keep you locked in. There are carriers that are available that don't do this. Lastly, they claim your internet is unlimited. Not true! After you reach 50 GB they warn you they will ramp you down until you reach the next billing cycle. If you reach 100 GB they notify you that your speed will go down to 600 kbs until the next cycle. Unlimited internet with T-mobile is just false. It's time people wake up to this and start voting with their dollars. There are better carriers out there that do provide unlimited internet and don't try to lock you in with a contract. Do your research and you will find better value for your hard earned money elsewhere.

Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

I ordered an iPhone through the T-Mobile app and chose in-store pickup at the SE Powell Blvd…read morelocation. When I arrived, the store was packed, but Kyra still took a moment to greet me, ask how she could help, and add me to the queue. I barely waited two minutes before she called me up with a friendly smile and handed me my new phone in an adorable pink bag. She even checked if I had any questions or needed help setting it up before I was on my way. Super efficient, professional, and friendly service--even during a busy rush! This level of care is exactly why I've stuck with T-Mobile for over a decade. Highly recommend!

I came in to take off a bunch of unnecessary charges added by Sprint, which was rightfully absorbed…read moreby T-Mobile because they're dishonest and scam artists, and Elisha was extremely kind and helpful! She walked me thru everything and even called Sprint on my behalf and was able to take off $60.00/month of unnecessary charges from my bill. As soon as I'm able to switch from Sprint I'm going to T-Mobile's service because of this great experience!

my sons iPad was broken on the all over the screen, but they fixed it. Also they fixed my phone and…read morethey did really good job. Only took. For them to do and the results were just as a service. I really recommend it. If you wanna go to any places, then I recommend this one.!!!

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.