Everything went well it always amazes me the service is always Great the representatives always…read moregive the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite !

Best service ever! We got there right b4 their closing time. The worker there helped me until he…read moresolved the issue. Amazingly dedicated worker!!!! Have you ever had that experience anywhere thesedays? I couldn't believe it. Thank you so much! Sorry I didn't get your name..

Very helpful service. Got my phone done quick and he was very nice. Gave me good recommendations on…read morewhat I should do and it felt right.

The glass thy replaced my phone with sucks. Battery died within 5 months of fixing. DO NOT GO HERE.read more

The customer service representatives whenever you call the 877-476-3451 number are completely…read moreuneducated always give you different answers to the same exact question and act like they can't get anything done that you ask them to do. I was persistent however and found another number for easy wireless 888-792-0076 and talk to a very nice lady who helped me out with exactly what I needed to do and got everything done the way that it needed to be done.

Arrived there on a Saturday at 2:30pm and the store was closed! I had called hours before to…read moreconfirm what time they close and they had said at 3pm. It's even worse when yelp and your own door sign says they close at 5pm! At least stay at your shop until closing time. Smh. So anyone reading this be aware of it, that I guess they like to leave early when there is no business. Which is bad for business.

Fast service! Very welcoming staff! Great selection of phones and watches. Good prices, great…read morevalue! Honest staff and store! 5 stars!

Riley, Malic and Hesham were great. I came in to inquire about upgrading my iPhone XR to a iPhone…read more15. Riley ran through the differences between the four available options. The one I wanted wasn't in stock but he ordered it for me and it was delivered the following day. I received a notification through email. I came in the following day and was assisted by Micah and Hesham. They were also very friendly, courteous and respectful. Everyone they came in contact with was treated with the same kindness. The entire set up only took about 20 minutes. It was an easy process as I backed up my iPhone the night before and was prepared for the switch. The quiet time I had while I waited for my new phone data transfer from the cloud to be completed was a nice break. The storefront itself was clean and decently stocked with accessories. If you any cell phone needs and are thinking about going with AT&T, I would recommend this location.

I had an excellent experience at the Verizon store in Norco thanks to Inez. He was incredibly…read moreknowledgeable and took the time to explain every detail while helping me set up two new phone lines. What really stood out was his patience,he never made us feel rushed and answered all of our questions thoroughly and professionally. Inez went above and beyond to make sure everything was set up correctly and that we understood our options and new devices before leaving the store. His willingness to help and positive attitude made the entire process smooth and stress-free. Customer service like this is hard to find, and I truly appreciate the care and attention he provided. Thank you, Inez, for such outstanding service!

April at the Verizon Norco location is seriously amazing. She and her trainee Bobbie didn't just…read morehelp us upgrade our phones -- they actually took the time to look through our account and realized we'd been on an old 4G plan for over 10 years. No one had ever caught that before. April fixed it and now she's saving us $100 a month, plus we walked out with new phones and even an Apple Watch at no cost. Super easy experience, no pressure, and honestly just really good customer service. Verizon needs more people like April.

I am so grateful for this store! Every time I have an issue with my cellphones Im always come here…read more I am a clumsy person, so I am always having phone issues. My son has been having charging issues with his phone, so we took it today to get it fixed, and luckily it was just a dirty charging port. I could not thank them enough! You guys saved me from buying my son a new phone! I will definitely be back if I have anymore phone issues. I trust this place and highly recommend.

I was greeted as soon as I walked in, I asked him if I could have the cracked screen saver…read morereplaced, he said no problem, applied it and was out the door in less than 5 minutes. Unfortunately I didn't get the employee's name, but very cordial. Certainly will keep going there for all my cellphone and laptop needs.

Had to come in to trade in my phone. Marcus was an absolute gem! Super patient with me, super…read moreinsightful and helpful, definitely recommend him to any new or existing customers!

Service sales reps have no signs of intelligence young minded do care for customer service at allread more

I checked in yesterday with my Elderly Mom to help her purchase a new SIM Card after her phone was…read morestolen in a scary Supermarket parking lot mugging incident in Rowland Heights. I love coming to this T-Mobile because they've always been well staffed and extremely helpful well trained Professionals, and yesterday Team Member Stephan met my expectations of warm and friendly service and took it to an entirely impressive whole new level! Right when Mom and I walked in we were instantly energized by how well lit, designed, and professionally set up the Holiday Service Cave was! Team Members were all dressed professionally in attractive and colorful T-Mobile Signature Colors proudly identifying as knowlegeable Experts on the back of their Hustle Jerseys, and it was awesome to see no bottleneck wait times for attentive quality Service since there were so many Experts available to assist all the Customers in the stores ready to stock up on Sexy Technology Upgrades for the Holidays. Stephan made strong and friendly eye contact with Mom and I right away and was eager to help us with whatever we needed, and kindly walked us over to a table and pulled out chairs for us like a True T-Mobile Todo Caballero Gentleman! Stephan's warm and friendly personality helped put us instantly at ease as I explained to him the terrible incidient that happened the day before and why we needed a new SIM card for Mom ASAP to make her feel safe and connected to her Family and Community Guardians. Stephan actively listened to our situation with fully efficient focus and reassured us he could help us with a new SIM card right away and even informed us about the E-Sim Cards that can help us save money after losing so much of our high value assets during the Robbery. Mom and I were so relieved and happy and Stephan was responsibly well trained enough to zip through the whole process quickly and efficiently to save us time, energy, and money which we were already so depleted on. Other Team Members made sure to smile, greet, acknowledge, and thank us for visiting on our way out too! I am so proud of the T-Mobile Eastvale Team for being such fantastic Role Models of quality professionalism and especially Stephan for giving my Mom her first Real Life Santa Claus interaction experience! Stephan's All-Star Hustle Poise helped make a brutally miserable weekend so much better by being so generously patient, welcoming, and helpful and we definitely recommend asking for him especially when it comes to dealing with Elders because he has the magical bounce that can turn an urgent errand into a happy and joyfully exciting adventure!

I really wanted to give the visit 4 stars not because of this location, but because I've had a…read morechallenging time with T-Mobile in general trying to unlock an old phone of mine that is already paid off. I can in today with a good feeling. Every time I walk in here it's clean & smells good. & they play good music lol (house music) my fav! Lo and behold, today I decided to directly ask for the manager. His name is Eric & he was great! He listened to my concerns & has been on the phone with customer service for me for the past 15 min! He really went above and beyond to help! In conclusion lol my issue is with Apple now so moving on to Apple! Woooohoo!

Couldn't have had a better experience. Larry helped me and did the most to make sure I got the best…read moredeal. Highly recommend this location as not only did my experience working with Larry go well, each employee working today greeted me when I walked in and interacted positively with me while I waited for my upgrade to restore all old information. Thanks again everyone.

This is honestly the most untrustworthy store I've ever dealt with. I came in for a simple…read moretrade-in, and without my permission they added the "Next Up Anytime" plan. The only reason I caught it was because the monthly total they gave me was over $12, when I had already calculated my payment to be around $2. When I questioned it, they acted surprised, removed it, confirmed my trade-in value, and told me my monthly would be in the $2 range. I left thinking everything was corrected -- until I got a text saying I was enrolled in the plan anyway. I went back to the store, and they told me nothing could be done until my new phone arrived... which was TWO months away. The store manager, Eric, apologized and he was the one who promised he would make it right by giving me a screen protector once my new phone arrived. Fast-forward two months: I return with the phone, ask for the screen protector, and Eric suddenly says, "Oh, it was either the screen protector or a credit back for the Next Up Anytime." A credit back for a plan I NEVER signed up for, that they would have had to refund anyway -- and somehow that's presented as a choice? Eric was completely useless throughout this whole process. The entire experience was misleading, unprofessional, and honestly exhausting. Save yourself the headache and take your business elsewhere.