Riley, Malic and Hesham were great. I came in to inquire about upgrading my iPhone XR to a iPhone 15. Riley ran through the differences between the four available options. The one I wanted wasn't in stock but he ordered it for me and it was delivered the following day. I received a notification through email. I came in the following day and was assisted by Micah and Hesham. They were also very friendly, courteous and respectful. Everyone they came in contact with was treated with the same kindness. The entire set up only took about 20 minutes. It was an easy process as I backed up my iPhone the night before and was prepared for the switch. The quiet time I had while I waited for my new phone data transfer from the cloud to be completed was a nice break. The storefront itself was clean and decently stocked with accessories. If you any cell phone needs and are thinking about going with AT&T, I would recommend this location. read more

AT&T Store - Mobile Phones Near Me - Norco, California

Fast service! Very welcoming staff! Great selection of phones and watches. Good prices, great value! Honest staff and store! 5 stars!

Great Customer Service! Malic was awesome and helped me understand all of the plan options I had with great patience! Would come back

If you want to get hustled, this is the store for you. I came to the store to upgrade one of my lines. I was able to get the help I needed in getting a new phone but the the representative- Malic F. who was helping me added insurance ($6) and the NEXT UP plan ($10) without my consent or acknowledgment. When I asked why he added he said, "that's how it's done". Once I got home, I called AT&T directly and confirmed insurance should have not been added if you were not aware. On top of that, the representative- Malic F. was giving me attitude and was very unprofessional when I called him out. Trying to hustle a loyal customer of 30yrs for a quick commission is not a good look for AT&T. I will never give this AT&T location my business. read more

I walked in requesting just the basic monthly phone service and somehow ended up enrolled for the most premier business service they provide. I was signed up for business account without my knowledge and was told I would get an email with confirmation of my service and billing, and never did. Warning: if you come here, I highly encourage that you request printed documents of whatever you get signed up for. read more

This location has horrible customer service! The one person working was too lazy to help customers. He was with one person and kept telling incoming costumers he would be with them in one minute. 20 minutes later someone who was coming in to check and see if her phone was delivered ended up leaving because he never bothered to ask her anything. All while waiting for data to transfer. And chomping on gum. And after 20 minutes of me being the "next" person I told him that I was going to need a new sim card and he told me that he had none in stock. However when I went to another location was told I do not even need a sim card that the phone has an internal sim that can be activated. Guess that was too much work for him. read more

Riley was super helpful and patient with my 84 year old grandma, we are grateful for his service!

The rep signed my 3rd line/emergency kid phone up for the premium plan with insurance after a lengthy conversation about how little we would be using this phone and letting me know how much the basic line would be. I left fully under the impression that I would be paying for the basic line only to get a bill for a premium line. I went in again to clear things up and a different rep said he would change it to the basic. About a week later, I called the ATT phone number to double check if any changes had been made and it surprised me that he did not change it. So for two billing cycles, I paid more than I should have for a phone that we don't use on a daily basis. If you have to go in, I would follow up with a phone call to the ATT service number just to double check. The store is conveniently located to my house but I will be driving to the one off Cajalco from now on. This store in not owned by ATT so maybe their customer standards are different. This is not the first time, a store rep from this store has said one thing just to get the sale and then it's completely different on the bill. read more

Highly recommend this store for great service. Hesham is an awesome employee who helped me out a lot. Gave me great support and didn't waste my time. read more

I unfortunately had to go in to activate my new iPad because of the braindead associate over the phone in China had no idea how to activate it. Spent over 20 minutes on the phone with her for nothing. Sharp helped me in less than that time and was friendly, helpful and didn't BS me into anything. Thank you. read more

hesham was so helpful and honestly calmed us. we had so many difficulties from previous providers he made is easier.

Thanks to the bitches working here super fucking rude so glad we are switching off your service literally didnt get help because we wanted to cancel our account ls more if a reason not to be with your shitty service to match your shitty attitudes we were waiting to get help and your manager just helped the next person that walked in instead of us never have been treated so bad before at any location read more

Garbage service.. You walk in and they don't even acknowledge you or welcome you and you wait 10min and nothing.Def not getting my business.WAY BETTER service on limonite location read more

Yelp we need a zero star option ASAP! Cause that's what I would give this raggedy AT&T store. I've been with AT&T since they bought Cingular. But boy does this store make me wanna switch to version. The customer service is terrible, it reminds me of Walmart. Came in to ask the girl to help me understand the breakdown of the bill and which phones uses more data and minutes. She didn't even pull up my account or ask for my phone number and she said she can't print it out and explain it to me. Like girl what are you getting paid to do besides sit on your ass and act clueless? read more

Wow. I walked in to two employees behind the desk. One of them, Zee, suddenly starts screaming at a customer service rep she has on speakerphone. I immediately realized she was actually trying to resolving a personal issue...while on the clock, with three customers in the store...WTF?!? She was so loud and agitated that the other employee was purposely speaking softly and quietly to me to make sure neither of us interrupted Zee's ridiculous exchange. I got nothing resolved and was made to feel like I was intruding. This is all you can get to represent you, AT&T? I've seen animals at the zoo with better manners. read more

Unfortunately this is my nearest AT&T store . I've been in three times and today was the last straw for me !! There's always the same rude lady working there . Doesn't bother to greet you or say hold on I'll be with you shortly nothing but a rude look on her face . I'm so tired of bad customer service. read more

I love walking in to people who completely hate their jobs especially one that is the manager with glasses and curly hair totally overlooked us and helped the next person that walked in didn't greet us what so ever thanks for being a complete piece of shit with your fat ass walking around glad we are switching to another carrier your complete lack of customer service sold it for us rude as hell for a manager read more

This store is horrible. The manager Vanessa V. told me this is not an AT&T store and we need to call corporate. When it clearly says AT&T outside. She sold us a Sim card that did not work we asked her to fix it, then she charged us for another Sim card. She said because the last one didn't work it wasn't her fault so if we wanted it to work we need to buy a new one. The first Sim card she wouldn't activate it and told us that we needed to call corporate. So we left, called corporate, they couldn't help us and told us to go back to the store to get another SIM card because the SIM card was active for another number. We went back Then she charged us for another SIM card. At that point we were mad and said we were not going leave until the phone was working. She told us, she didn't need to do anything for us. This is not the first horrible experience we've had here. read more

I went into this store tonight just to look around at phone cases and other accessories and Vanessa was absolutely the best! I have been with AT&T since I was 19 and I'm 37 now. Her costumer service was amazing! There needs to be more employees that actually listen to what you need and provide feedback, honest opinions and are just straight kind. With all going on in this world to have customer service like that is such a blessing! Thank you Vanessa! You're awesome! Great example of what customer service should look like! read more

Not many phones on display. One very helpful authorized retailer: Anna did a fantastic job helping me and my wife with the purchase of two new phones plus accessories. Anna was very nice, knowledgeable and professional. Give her a promotion please.. Sincerely, thanks to her, we are two satisfied customers. read more

Had a great experience with one of representatives at store forgot name but after multiple failed attempts calling and visiting multiple locations entered this store on Halloween Customer representative was very polite and helped me reactivate my account when other told me I needed to pay more money for reactivation fee she was very honest after another rep told both of us that internet would be reactivated in 2-4 hrs it wasn't connected I gave store a call and same rep told me to come in today and she would help me at 12 I came in and she got directly on phone and resolved issue and even set an appointment for technician to come out and reconnect internet free of charge . Thank you guys will use this store from now on because of this rep and her amazing customer service. read more

I was there this week. With all this Corona Virus. I was expecting a very bad service. However the woman that help me was very nice and answered all my questions. She was able to help me within minutes and was out of there fast. Thank you for still serving us. read more

Best customer service ever! Vanessa helped me out and was extremely thorough explaining things to me. I also liked that she didn't pressure me into getting the internet like other stores. I will definitely be returning to this location from now on even though there are ones closer me to. Please go Vanessa if you need anything from AT&T you will be glad you did!!! read more

Glad I came to this store. Zee was great and I appreciated the conversation with Anna. I was able to get the phone we wanted and had my plan explained in detail. I will definitely return to this store for my ATT needs. Thanks again Zee! read more

Vanessa is a rock star! I came in to open up an account and move my line over from someones account who was trying to make things as difficult as possible for me to do so. So glad I walked into this store and was able to walk out with everything taken care of. read more

Never coming back. Both of the girls here couldn't have less helpful. I understand following policy but there are more tactful ways to deliver it. Painfully slow. read more

Thanks to Vanessa I got everything I needed, and she was so nice even though i came in frustrated. By the end I was walking out of there upgraded and no longer cursing at&t. Thank you vanessa for being the best employee at at&t, your service and your pretty smile will keep me coming back. read more

Anna has been so helpful I only come to this store because of her. She helped so much when it came to my bill and explained it step by step. When I lost my phone she helped me back my info up into my new one since I'm not good with technology. If I have any phone problems she's the one that I go to. I would definitely recommend coming to this store. Everyone there is so helpful and they have great customer service skills. read more

Had the worst experience at this store. I dealt directly with Desmond (store manager) and he flat out lied just to make a sale. I will never go to any store that he manages. I dealt with him direct because his staff is lazy, not familiar with plans yet, lied and said they were. I made several attempts to see him in person. All 4 times he hid in back room. I called AT&T phone Ctr and they would not make it right. They simply apologized for what Desmond did. I'm dropping AT&T & going with their competitor. BUYER BEWARE, GO TO ANOTHER CARROER OR STORE! read more

Thank you to Victoria and Anna for helping us tonight even after the store was about to close Great Customer service at this store ! People always write reviews when they are mad but never when they are happy. So I appreciate everything !! read more

Worst customer service I have ever received at an AT&T store. I went into the store and nether of the two females working wanted to do an upgrade for me. I urge everyone to avoid this store at all costs. read more

I went into store and have never experienced such horrible customer service in my life. Not only was Vanessa beyond rude not helpful one bit dressed unprofessionally she has no business in costumer service not even a thank you for a 138 dollar payment and Cameron taking advantage of my mom who is a senior citizen when I walked out he set up new account with business when it was for personal use to get the commission he also charged a gift card that she didn't even have in her possession for a install before technician even came STAY AWAY from this location if you don't want to be ripped off account messed up and treated like a piece of dirt and Vanessa you have to go with Cameron neither of you represent at&t professionally read more

Store address is off (might have moved units). More annoying the opening time is incorrect. Opens at 10 not 9am. Found that out the hard way. read more

I went in yesterday to purchase a phone case. I couldn't buy one because they don't accept cash? Who on earth doesn't accept cash?

Everytime I come to this store, I look for Anna. She knows me, knows what she's talking about and knows good service. What more could you ask for? Now I make sure to bring a small or something with me to give her for all her help. The whole store is friendly. Parking can be tight at times and not enough chairs for when they get busy but overall i'm a satisfied customer read more

This location deserves a -5 but I cant go that low. Went in yesterday to pre order my new iPhone and there was an African American girl there that was answering questions for. She straight lied to my face and told me I could buy a new phone a get one for free! She told me no need to pay sales tax or so anything it's just a free phone. Obviously that raised a red flag in my head so I did my own research and this was not correct. Today I went to a different location to follow up on something else that I was concerned about and again she flat out lied to me about that info as well. I called the store to ask what was going in and she said she "forgot" to mention that piece of info to me. This location is a joke a lies to you to try and make a sale. No customer service. Stay away from this location unless you like buying extra things you don't want or need because of lying associates. I'm so glad I went to a different location to follow up with the BS she tried with me. read more

HORRIBLE customer service! I cancelled my Spectrum account & signed up for AT&T cellphones, DIRECTV, phone, internet & Home security system in January 2017. I was promised no charges for equipment and 2 free months of service. I even have the emails to prove it. Well, AT&T refuses to honor their contract with me and has unilaterally CANCELLED my home security system AFTER I paid them several hundred dollars! The staff at this store is undertrained, apathetic and incredibly lazy! I have been dealing with this issue for TWO months now & every time anyone from this store promises to follow up and call me back, they NEVER HAVE! BUYER BEWARE! DO NOT SHOP AT THIS STORE, IT'S BEEN A NIGHTMARE! read more

Wow, waited forever for them to tell me they don't have the phone I wanted. Only two employeees but waited for over an hour to get help and I was the only one in line. Seriously don't go here people. It's worse than the DMV line in Norco. read more

If I could, this place would not even get the star I had to push just to place this review. The 2 women there tonight at 7 pm need to get customer service skills. Not helpful. This is the "No" store. "We can't sell you a phone without adding a line. You can get the $30 cheap line added to your account" I just wanted to purchase a phone to use with my existing line. I went to Tyler store in Riverside. Gentlemen there can teach these 2 women a thing or two about customer service. Their attitude. "Yes We CAN help you purchase a phone and you do NOT have to add a 4th line that you do not need" The Tyler store just retained an 11 + year customer as a result of their excellent customer service. Hidden Valley store sucks!! read more

Not complaining so much about this location however, this location did make it seem like it was easy to switch from Verizon. I have had nothing but headaches trying to submit my invoice showing that I paid off a Verizon device oh, so I can receive my gift card from AT&T for switching. It has been since the end of April and they rejected the proof that I received from Verizon, because it was not sufficient. I cannot help but I received from Verizon. I have a feeling that I am going to be paying for the device that I cancelled with Verizon, plus my new device with AT&T and be screwed. AT&T has my paid off device as well . Not happy. The representative at this location did later admit that both AT&T and Verizon make it very difficult to switch. Verizon had locked my phone and I had to make up a story for them to unlock the phone, so the information could be transferred over . I have two phones now with AT&T . One that I purchased, and one that I transferred from Verizon . This is completely ridiculous. Extremely unhappy. If I do not get this credit it will have cost me over $600 to switch. read more