So the customer service from Shay and Moses AMAZING! However, the service and the phone i gt was…read morestraight crap. Got me a new phone and line for my birthday. But the refurbished phone i got that was certified wouldnt take a sim card... even though i tried to go to verizon and also speak with customer service for help. They couldnt do anything to activate the phone number they originally gave me! Believe me Shay tried everything and that shit didnt work! I just gave the phone back, asked for a refund, and to cxl my new line... oh and they charged me 50 dollars just to cxl the line..but ty Moses for being compassionate enough help me!! ty so much for the experience verizon!

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!

Just be sure to get there way before closing because they lock the doors and close before posted…read moreclosing times.

Noel and Matthew do their absolute best i would say the most they can to help with your account…read more Very friendly and also Spanish speaking. Clean store and they truly value all their customers and want to see them happy. Definitely recommend this store.

Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

Went in to have me and my family start a plan with T-Mobile and Anthony was AMAZING!!! he was…read moreextremely fast, helpful and got us every discount he can potentially get without even us asking for it. I am so happy with the experience and highly recommend going in and asking for him.

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

Useless store. Had a replacement router and tried to drop it off directly at the store. Hey…read morewouldn't accept it. What's the point of having a store if it can't handle the most basic logistics for customers. Do not recommend using. Once the in person people get you signed up they are useless for anything else. This is just a store to sell you subscriptions and get you on plans. Not to actually assists existing customers.

There needs to be 0 stars. Came in 5/7/26 bought a Apple Watch for my mom. Norman Ford (manager)…read moreask what phone I have (14 pro max) tells me I'll get $1000 trade in to 17 pro max upgrade for $1100. Shows me my bill including the watch my monthly bill increase $15. I'm all... let's do this! 1 week later I get my "projected new bill" and it's more like a $40 per month increase. I call ATT customer service and they tell me I'm now paying for insurance, an anytime upgrade fee and I'm only getting $800 trade in! I go back to the store (Norman Ford) and ask why he slipped in these non disclosed charges. He goes on computer and backs out these non authorized charges and gives me a receipt showing me that a "case" has been open to give me my $1100 trade in. Then I get my ATT bill and NO there's nothing- no changes. I called the customer retention dept give them my case number showing proof of what was to be adjusted and they can't see know nothing about this case number! They tell me to go back and speak to the manager (Norman) and get it fixed. Basically I was totally lied too by the so called manager and conned by him trying to add non authorized charges to my bill. 3 months later I'm stuck for the next 33 months (36 month contract with new phone) of a higher bill and ATT does nothing! I've been an ATT user since they were Cingular and have always been satisfied with my devices (I pay for 6 devices!) but to NOT honor my request after showing ample proof is terrible business. I'm ok with ATT service but NOT ok with this store and Norman Ford. I've learned to only go to a corporate store not a retail store that corporate has no say so over total lies/mis representation of liars. Cannot believe this guy is a manager?!?! ATT thanks for nothing.

I had an excellent experience today with Mohammad at AT&T. He helped me with my phone plan and went…read moreabove and beyond to make sure I got the best deal possible. He even helped me save money by finding discounts I didn't know I qualified for. Mohammad was patient, knowledgeable, and genuinely kind throughout the entire process. He made everything easy to understand and took the time to answer all of my questions. I truly appreciate his outstanding customer service and highly recommend working with Mohammad. Thank you so much for your help!

Everything went well it always amazes me the service is always Great the representatives always…read moregive the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite !

Best service ever! We got there right b4 their closing time. The worker there helped me until he…read moresolved the issue. Amazingly dedicated worker!!!! Have you ever had that experience anywhere thesedays? I couldn't believe it. Thank you so much! Sorry I didn't get your name..

Roy's iPhone Repair was an absolute lifesaver. I needed help the same day for the repair of a 13pro…read moremax back glass @$125 and he didn't hesitate to fit me in. Not only that, he went out of his way to have my phone ready by the next day. He had everything on hand, so there was no delay waiting on parts or rescheduling for another day. The whole process was smooth, efficient, and stress-free. On top of that, his pricing was very reasonable, especially considering the urgency. Beyond the service itself, he's just a genuinely nice person to deal with. Professional, accommodating, and easy to communicate with. I wouldn't think twice about coming back, and I'll definitely be recommending him to others.

Just would like to say how my guy Roy always comes in clutch when I need to fix my sisters broken…read moreiPhone and when I would come in for myself.