Got a new phone had help from multiple people…read more Going again today for a screen protector

will never use the T-MOBILE service ever again! I was a customer for 20 years. Over the last few…read moreyears the service has changed for the worst! T mobile took an unauthorized payment of 145.00 from my account after I made my monthly payment of 80.00. I've been dealing with representatives since November of 2023 and it is now March 2024 and still have not got my refund even after I've been told that my refund has been approved! I changed my carrier to AT&T!

This is my favorite T-Mobile store in Springs !!! Great…read morecustomer service and very knowledgeable staff. I was there yesterday and Hector and his staff took very good care of me. Any time I have problem, Hector is very helpful and he has very good customer service!!!

Many customers experience what feels like "bait-and-switch" behavior from T-Mobile, especially with…read morepromotions. It's often not an outright illegal scheme, but fine-print conditions that aren't clearly explained up front. I traded in a perfectly functional, well-maintained phone for a new one and was promised a $600 Visa card. However, my very first bill showed charges for what was supposed to be a free phone. They received my trade-in, and I was left holding the bill. In short, I got bamboozled. I now trust T-Mobile about as far as I can throw them. Don't fall for the okey-doke. Their practices are about as straightforward as today's political system. I won't be long with the company very much longer. just saying, Buyer beware.

Went for a family outing could not even use the bathrooms unbelievably negative experience strongly…read morerecommend do not waste your time at this place

On 07-27-25 I was told by a store employee that the movie I wanted wasn't in stock but that it…read morecould be ordered online. I proceeded to their website which seemed legitimate and ordered the movie. Funds were taken from my account almost immediately. Though all I got when I ordered the movie was a screen showing I paid for the movie. I did a screenshot of the receipt as a back-up. Several days later I hadn't heard anything about the status of my order. When I went back to their website I then found no way to track or even confirm my order. So I called the store which promptly told me they had nothing to do with online orders and I would have to call corporate, however they had no number to give me. I now had to google corporate to locate a phone number which was answered by a machine telling me I had reached their "Warehouse/Online" number. I was instructed to leave a message and my call would be returned. There was no indication of when it would be returned. 3 days now passed and I came to learn another number. That number connected me to another number for employee/HR issues. This number was also answered by another automated system. It too said to leave a message and my call would be returned as soon as possible. I made 2 additional calls to each number and none of my calls have been returned. So now in reading reviews I find this company is listed as multiple companies all of which have countless complaints for selling defective items, to ignoring its customers and on and on. Finally the receipt that appeared on the screen was only a 5 digit number. That tells me that they could only have had up to 99,999 sales since 2014. There is NOTHING about this Company which screams nothing but shady. I could care less about $11.00 but live by principle. So hopefully this will serve as a message to all other consumers to avoid and or perhaps even put this Company and companies like it out of business. Thank You for reading.

We were greeted when we walked in and Wayna was very helpful and amazing!!!…read moreHe guided Kenn on cases and screen protectors for his new galaxy s23 ultra. The process was very easy to process it online and pick it up in the store. He got the color he wanted and case. The price was reasonable so I didn't pay anything. The whole transaction was good and he's satisfied.

We were extremely blessed with how helpful, kind, and knowledgeable the people were who helped us…read moreat this store. Steven was terrific with making sure things were correct, and had us come back to complete a rather difficult set up situation. Two of the managers we met during the two times we had to go in were just as kind and helpful to us, as well. We highly recommend these wonderful people to help you with your phone needs, too!

I was dreading having to fight for every dollar when signing up for new WiFi services, but I was…read moredelightfully proven wrong. Matt and Dylan were amazing! There was a line out the door and Dylan was calm cool and collected, and taking the time that every customer needed to feel seen and heard. It did take a while, but Dylan was doing quality service so we did not mind. Then after waiting for a sec, Matthew helped us set up a service that fit our needs and we felt no pressure to buy more than we wanted. He was super helpful and made the process seamless. He made sure we were taken care of and took the time to explain everything to us to make sure we understood how to set everything up. Everyone else at the store seemed to be in the same vein too, very good at providing a quality service. Hats off to the people at the university park xfinity, they handled a lot of people very well and Dylan is doing a great job as a manager. If you need WiFi consider going here!

Please help 2 disabled veterans were left phoneless. We wanted to payoff our phones to change…read morecarriers and Store manager at sprint store, Nevada ave Colorado Springs said we didn't have to. They locked our phones and we have been phoneless for 2 days. I am legally blind and husband is disabled veteran, We have no way of getting help if anything happens to us. We tried paying our phones 3 times and Sprint did not let us. Our phones have been locked for 2 days now,they don't have our account numbers because our account was deleted and to reach them my husband had to use a borrowed phone. My husband is on a borrowed phone and has been talking to a manager for 2 days now. They claim there is nothing they can do and has literally begged the supervisor on the phone to assist him.There has to be a place we can file a complaint to Please advise or forward to someone who can stop the mistreatment of the elderly and disabled .I have filed a complaint with the sheriff dep, center for aging and state attorney ,better business bureau . Going on social media now. 2 elderly disabled veterans who have served our country and have paid their bills on time should not be mistreated. Let's not forget the time off taken from work to help solve the issue created by XFINITY, NOT US, THE GAS WASTED TO GO TO THEB XFINITY STORE(As RECOMMENDED by XFINITY STAFF) twice to no avail, the stress of having another stroke because of this WITH NO MONETARY COMPENSATION OF TIME WASTED and the LACK OF TRAINING OF THE XFINITY STAFF.

I switched 4 lines family plan from Sprint to AT&T in this store. Reps are friendly and helpful for…read moreroutine stuff. I suggest you deal with manager (Trevor) if you are signing up for new contract to avoid any hiccups. He is very knowledgable. He also goes above and be young to ensure customer satisfaction. As far as AT&T goes, the signal and speed is much better than Sprint in Colorado Springs.

Trevor is always helpful and the store is conveniently located in downtown Colorado Springs.read more

Okay but a little impatient. I brought my iPad and MacBook at Best Buy where the employees are…read morejust as knowledgeable and a lot friendier.

This was one of the most disappointing service experiences I've had with Apple…read more My 4-year-old MacBook Pro suddenly lost its display and would not connect to an external monitor. I brought it to the Apple Store hoping for real diagnostics and guidance. Instead, the Genius I worked with, Matthew, attempted a revive (which didn't work) and then guessed that it was the display, quoting me $600 to fix it -- without confirming that was actually the issue. When I expressed frustration that a $1,500 laptop failed this quickly, I was told, "The laptop doesn't know how much you paid for it." That response felt dismissive and unprofessional, especially for a company that markets itself as premium. I didn't expect miracles, but I did expect empathy and clear answers. Instead, I walked out feeling like my concerns didn't matter and that repairing the device wasn't worth Apple's time. For a brand built on customer experience, this was a huge letdown.

I am 82 years old not a computer friendly person, I had issues with my e-mail to send, and my mail…read morewould not send. CODY OCT 11 was very professional and understanding with my illiterate computer knowledge, and resolved my issues. Friendly and courteous and provided additional guidance Thank you DETLEF SARBOK CHA CMCE

Matt did a great job walking me through problems with my Mac. This is my go to place for all things…read moreApple.