My experience with this company has been nothing but exceptional. Such pleasant guys and so…read moreknowledgeable I have used them since I moved to Jacksonville two years ago. They are tops!

From the owner: Cut The Cord Jax LLC is an information technology company located in Jacksonville, FL. We…read morespecialize in cutting the cord and helping you find the most affordable options for your Internet Service Provider and Live Television while not sacrificing any of the quality you are used to getting with your corded TV. We also offer Streamed Television a wifi-based TV option that is only available through affiliates and has over 150 channels including premium channels. Check out our website to learn more and sign up for a demo and setup.

I want to this location on two different occasions a month apart and asked for the Xb10 modem…read morebecause customer service told me that I can go in the store to grab this modem on two different occasions I was told at the store that my address does not qualify for the new modem and I went to a different location with no problem. I received the modem and it works great.

Tell "Tiffany" at the Roosevelt Blvd. store jn Jacksonville Florida, she needs a new line of work…read more She's not very helpful, friendly or welcoming. Needs an attitude check and it's a wonder she has a position like hers in this company. I've been with Xfinity for 8 years and have never dealt with ANYONE so stuck in the mud.

absolutely regret leaving my last phone carrier, was told i would pay $115 first bill because of…read more$35 activation fee. called to add my wife's line and was told that my actual first payment would be $170 and then $110 a month after that, and that's for just one phone. i literally i told the lady no, thank you. you can be on the lookout for the phone in the mail. because i'm mailing it back and going back to boost!!!!! i was with boost for years, and anything they said they stuck to.

I have been with AT&T since cell phones existed. I have resisted having auto pay because their…read morebills vary from month to month from 253 up to 500 something dollars without warning and for no reason so when I call, I have to tell all my stuff to one person then she turns me over somebody else and again have to reiterate everything and then I wanna ask for a manager they say there's nothing they can do for me even though I've been with them for 20 Years., I have always paid my bill on time. Apparently that when I got my new iPhone 16 Pro Max this year the cases we got they didn't bother to put them into the payment plan so now they say that that's due so I gave them an extra $106 but they said that that's what caused my bill to double into $500 and if I hadn't stopped auto pay, they would've taken that amount out and cause issues for me. I spent several hours on the phone being transferred after telling my story over and then to a manager and she said there's nothing she can do for me even though I threatened to leave I want to pay off my phones and I want to go if anybody on here can tell me somewhere that's actually good in Jacksonville, Florida. I will be closing out my AT&T who doesn't seem to care that I've been through all this. They are extremely unprofessional. Everybody tells me something different and do not use auto pay because they will randomly double your bill which you might even not see because you don't get an actual bill in the mail and then they'll take it out I'm just done after 20 years. I really hope somebody can tell me who the best is because I am tired of the worst. Thank you.

With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

Avoid this location if you can. Go to any other location or several carriers within yards. Or…read morebetter yet buy you phone and there are several great companies you get much better deals on monthly plans. I have been to this location twice and both visits are bad. If you like slow service as the employees spend too much time talking personal with customers. Conversations that have nothing to do with phones or service. That can't even work and socialize at the same time as eye contact is important. They are doing this right in front of you as you wait. This is the place for you. If want to stand there for 10 minutes as they wont recognize you. This is your place. If you want to watch people walk out for wait and frustration this is the place for you. I needed something pretty simple turns out. I bought a new phone from apple but didn't have a phone line yet, plus if you buy from apple you don't have to worry about jail breaking or waiting for a year or more to go buy before charging carriers... (This is big as I am SO lucky I can change carriers anytime and don't owe a tone of money on phone forcing you to stay). Apple stated T Mobile should be able to help do it. On top both devices are t mobile. Work cell and personal cell but two different iCloud's. I finally get an assistant to help me. Picture a man helping you sloppy dressed wearing a sport team jersey oversized baggy pants and a ball cap. I didn't realize he even worked there for thirty minutes. Proper attire if East LA. He stated unless it is the same iCloud you must use a desktop. I told him I did it before with other carriers in past. He stated that is the only way T-Mobile is trained and their guide shows. When I told him I didn't think it was correct the other rep didn't correct him but silence was concurrence. Apple Store in 30 minute drive. I went into their competitor next door and not only did they know how to do it they moved everything on the phone I wanted but did it in minutes. I am not sure if all locations in Jax are like this BUT stay away unless board any want to watch dysfunctional. The ones really to blame is store manager and District Manager. T-mobile for not ensure training is completed or updating manuals on the basics of phone transition. Visit was at 6:30pm 4/1/26

Popped into this store today at the Brooklyn Station on Riverside to inquire about possibly…read moreswitching cell phone providers. I was very well taken care of by a young lady named Victoria and I plan to return when I have everything together and I'm ready to switch. I was very happy with the customer service received. T-Mobile is very competitive with their pricing and currently have some great offers for new customers looking to start a line. They are merging with Sprint and have great coverage in Jacksonville with plenty of towers. Right now you can switch and get a FREE iPhone but I'm not sure if I will use this offer or not.... They also allow you to switch and keep your current phone and phone number. I will update this review in the future if I decide to switch. Thanks goes to Victoria for being very helpful and explaining everything to me in great detail.

Out of all the Boost Mobiles on the Westside Of Jax, this one has to be my favorite! The workers…read moreknow me by name. Alexis and Jordan are always kind and know exactly what I'm looking for! The customer service skills are 1000x above my expectations. Fast service as well. No hidden fees with them, they break down the total prices and explain each charge. When my upgrades roll around( or I just need a new phone) they've give great deals for some accessories. If you're looking to switch, upgrade, or pay your bill, go see them! You won't be disappointed

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store