High prices and worst cuatomer service !…read more I called them this company is very expensive.

Excellent customer service and excellent speed. Recommend Vegas Wi-Fi for everyone. They have a…read moregreat referral program and their prices are great.

Omid just made my day by fixing my phone. Somehow, there was another SIM card on it and he deleted…read morethat one and things are working fantastic now. God bless him! I felt like throwing my phone in the garbage an hour ago.

Yelp definitely needs to have a zero star option…read more Anywho. Upgraded 2 phones in October. They had an issue applying our trade ins onto our account for whatever reason at the time of purchase. Fast forward a month later we go into the store in November. Alejandra is our Verizon specialist and she says she will get our account straightened out. Super fast forward to now March. Which in human math is 8 months later. Happened to actually look at my phone bill and see charges for new equipment that should have never have been added to my account. I am dropping my receipts of the text conversation with Alejandra. No caption needed on that bs. After spending 45 mins on the phone with AI and finally getting a rep. They claimed they never received our phones. After stating we have text messages with the store they finally did a trace search on our imei number and found they did in fact have our old phones. Sweet baby Jesus. If I didn't have this text I was sh*t up a creek. Final thought: I will be switching to a different carrier. I don't have time to chase people down to do their jobs efficiently. Been with Verizon for over 25 years but.......its over. Bye boo!

6/2/26 Cox Craig Rd, North Las Vegas:…read more Samantha's service was amazing. She attentively listened and provided above and beyond customer service by providing a new router that might help in activating my 2.5Gb internet speed. From all of my phone calls no one has provided that solution. But lease recognize Sam for being a true customer solutions specialist. I am still looking forward an earlier technician visit before Thursday, 6/4/26.

Came in with my husband with an issue regarding our bill being raised & messed up…read more Diamond was able to explain to us why & what our options were. She is efficient and we are so thankful for her help. Thank You Diamond!

I attempted to opt out of a bulk‑billed internet service that is not installed in my unit, yet I am…read morecharged the same rate as residents who receive full service. This provider relies on mandatory billing and restricted consumer choice, rather than competing on quality or price with mainstream options like Spectrum or AT&T. Billing residents regardless of access or use raises obvious concerns for anyone paying attention to competition and consumer protection in broadband.

I've had a hard time dealing with many ISPs customer service centers. I get passed off to this…read moreperson, and that person, and it just reached a point when I couldn't take it anymore. And as a business owner, I can't spend time on the phone when I have business to drum up. Fortunately, I met a representative at a random bar on Fremont. He gave me his card and i decided to give them a shot. What did i have to lose. Not only is their customer service impeccable, they help me understand what all of my options for tech services are, without forcing my hand just to gauge me for money. It was nice to feel like I can trust them.

I cannot say enough good things about this store! Not realizing that they closed at 7pm we arrived…read morejust before closing. Wanting to switch from T mobile, I was a bit bummed that we would have to wait until the next day. But Jenny offered to stay late and and get our phones switched over. She was extremely knowledgeable about the products and services and I feel we got a great deal! She took care of everything. It was the easiest transaction I have ever had in regards to cellular service. Jenny has impeccable customer service and is an asset to this company. I would send all my friends and family to see her if they need help / cell service. I was paying way more and getting way less for my old plan with T-mobile. I have been in this store twice and both times I never had to wait to be asked if I needed help. The staff is on point and Jenny is top notch! Kudos!

The lady named Ana is such a sweetheart and a great help! I went to the store looking for a good…read moredeal on a new phone since I was having issues with my old carrier she helped me with an amazing customer service, she recommended and gave me a great deal on a new phone! Great customer service!! I definitely recommend this store.

I have been working with Ricky at Bel Air internet for the past two weeks. This is not my first…read morerodeo when it comes to internet providers. However I am very happy to say that this is BY FAR the best experience I have ever had. Yup. That's 5 bright red stars up there... for an internet company! Verizon, Time Warner, Comcast, Frontier? All get a huge "boo" in my book. Ricky in particular has been incredible; helping me to set up service and being there through to the end of the set up process to make sure that everything has been taking care of. Seriously, if you are in an area that Bel Air services get it. You would be a silly person to do otherwise.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.