Yelp definitely needs to have a zero star option. Anywho. Upgraded 2 phones in October. They had an issue applying our trade ins onto our account for whatever reason at the time of purchase. Fast forward a month later we go into the store in November. Alejandra is our Verizon specialist and she says she will get our account straightened out. Super fast forward to now March. Which in human math is 8 months later. Happened to actually look at my phone bill and see charges for new equipment that should have never have been added to my account. I am dropping my receipts of the text conversation with Alejandra. No caption needed on that bs. After spending 45 mins on the phone with AI and finally getting a rep. They claimed they never received our phones. After stating we have text messages with the store they finally did a trace search on our imei number and found they did in fact have our old phones. Sweet baby Jesus. If I didn't have this text I was sh*t up a creek. Final thought: I will be switching to a different carrier. I don't have time to chase people down to do their jobs efficiently. Been with Verizon for over 25 years but.......its over. Bye boo! read more

Verizon - Mobile Phones Near Me - North Las Vegas, Nevada

Omid just made my day by fixing my phone. Somehow, there was another SIM card on it and he deleted that one and things are working fantastic now. God bless him! I felt like throwing my phone in the garbage an hour ago. read more

Today, after pricing and continuous issues with AT&T service (Unless I am on WiFi, I'm am constantly getting no network messages), I switched to Verizon. This was a huge deal as I have never switched providers in 27 years. The service experience I had with Mike and Tyler was outstanding. Everything seemed effortless. The pricing was transparent. The deal with getting new iPhones was fantastic. Everything was thoroughly explained to me. Pricing was locked in for 3 years. I left feeling so happy and confident with my decision. Thank you to Mike and Tyler for making this such a great experience! read more

Verizon is really keeping up on their promises to assist me in all my orders , discounts on phones & my loyalty through them gave me some more credits , their phone Customer Reps are very helpful & listened to all my concerns & have resolved it 100% .. thanks Verizon , truly Recommend 1000% Reps are also very Friendly over the Phone , but in the Stores ( Corporate) they are not friendly or at least helpful .. read more

Verizon is the worst service out of them all. DO NOT GET INTO A CONTRACT WITH THEM. It's a SCAM. The service is terrible, I can't load files, bank apps, MyVerizon App, or anything important on my phone. The phone they give you is terrible the service is terrible. They give you hidden fees racking on 40-50 extra dollars a month on your bill. My mom paid 170 for 3 months and now her bill is 150 she doesn't have any extra services either. I'm supposed to pay 75-95 a month but somehow always gets to be 120-140 ???????? Do not waste your money or time with them. They don't have good products or service. BE WARNED !!!!!! read more

WORST VERIZON STORE IN THE CITY. THEY ABSOLUTELY DO NOT KNOW ANYTHING. Absolutely useless. I have came here 2 times and both times my issues were not fixed. Nothing but slow representatives that can't do their job. read more

Ny iPhone 16 is the worst Iphone I've ever had over the last 15 years. Verizon seems to always have a better deal going somewhere. Watch the lies at the store. The employees at the store are lazy lazy lazy. They made no effort to help me get my phone transfer. They claimed it couldn't be done without informations. I took it to a smart friend and it was done.... They employees did not care, did not help and did not want to help. I figured had to be DIE??? I hate the I 16. It needs updates and it always drops calls. read more

That store sucks! Verizon switched my phone number, from a Las Vegas number to a Texas number. I went down there for help with this, and the girl was telling me that I was never on my husband's account ( which I am) she kept telling me that she couldn't help me. I had to call the tech number several times to get help with this and to let her know that I was on the account. She didn't give a shit what I was going through, she sat there on her phone (facebook) and kept telling me that I was not on the account. That store sucks and, I will not visit that store again, and I'm switching from Verizon...ASAP. read more

In this day and age, it is frustrating dealing with "customer service" on the phone. We have subscribed to Verizon for years and we still have horrible connections at our house. No help or assistance from VErizon on the phone. Anyway, I decided that after having the "customer service" rep hang up on me since she said we had a bad connection, to go into the store to resolve our issue. Stanley, greeted me once I walked in. Articulate and well mannered and highly professional. He helped me with my questions about our account and even called up the help line to seek clarification on some money that was owed. Thank you Stanley......ask your manager for a raise. read more

Never recommend this place you know they wanna be nice to you when you get serviced. I picked up a Internet box over a month ago and because it's not under the 30 days, I cannot return it to the store. I had to do everything through the customer service, which I think is wrong if I picked it up at the store, I work with the store now they don't want my service. I would definitely not come back ever again, even if they're really close to my house. read more

Verizon - Miss plays first they give you the service and once you have issues they don't want you to come to the store. - Mobile Phones Near Me - North Las Vegas, Nevada

I came in to upgrade my phone. Was greeted by a nice Asian man and told that the wait time would be around 15 mins. All 4 representatives were busy and I didn't get helped until half an hour later, that's not what I'm upset about. During the half an hour that I was in the store there was male Caucasian (mid 50s) representative that kept making loud, rude, and demeaning comments about the Asian worker and in front of the customers that he was helping. "Have you done it, figured so!" "You should've listened" "This is why my management needs training" "leave it there, you're not doing it the way I do!" He would be huffing, rolling his eyes, shaking his head and trying to make the customers laugh at the worker. When it was my turn to get helped, he walked over to me. I gave access to my phone & he interrupted our conversation by yelling across the room and again making the Asian man look bad in front of everyone. "What happened, did it work?! Oh my goodness, I'll fix it when im done here!" This man grabbed my shoulder and leaned in and began his talking about the Asian man "Management here needs to .." I raised my voice, pulled away from his hold, stepped away from his face & began motioning with my hands to stop talking about that man and trying to make space between him and I. I told him "I do not care what your issue is, I want no part of it, I am here for an upgrade and I don't understand what your issue with that other worker is!" He kept trying to whisper about why he was berating that man but I cut him off again and asked him to do his own job & to assist with my upgrade. Everyone in the store was looking at us and he put his customer voice on and did not have any offers that I wanted so I left. I should have taken his name down but if you walk into that Verizon store, he looks about 5'5, in his 50s, is creepy and looks like Harvey Weinstein. I'll be doing everything online from now on. read more

Verizon - Checked in at 3:04pm - Mobile Phones Near Me - North Las Vegas, Nevada

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I would give this store less of a rating if it were possible..... DO NOT visit this store!!! They are not interested in actually helping you. I went to switchback to Verizon from T-Mobile I was very excited. They were two customers in the store and security still almost wouldn't let me in, demanded to know why I was visiting. First is that how you treat customers, Covid or not?? There were two sales associates, each helping a customer. I waited a good 15 minutes to be helped. When one associate was done, [he was shorter, with a bald head, mid 20's to mid 30's], he made his way over to me to see what I was visiting for. Then said when the other associate was done he would help, meanwhile the person who came over to me, who was helping the customer before me, wandered the store, LITERALLY walking in circles. Then two people came in after me, and he gladly stopped walking in circles to help them. I had to wait at least five more minutes to be helped, and that was only possible because another staff member arrived. I was there to get a prepaid plan on my phone, had a phone, and the exact dollar amount I needed in cash. Every Verizon store has a machine for accepting cash and card payments. However I was literally told my cash was no good. Even though Verizon accepts cash.. THEN..... My boss needed a new tablet, brand new one we have wasn't working. Went into this location, and again the same man was very unhelpful, and the Verizon employees would NOT process my return and tried telling me there are no tablets in any Las Vegas Verizon store, which they didn't even look. I have a feeling if I came in there to buy an apple watch or a new phone and plan they would have been plenty helpful. My boss called this location, and was routed to a different store, she specifically asked to speak with this store and NO ONE would help, or transfer her so she could speak to a real person. This is the worst customer service I have ever experienced, and now three people at my company have experienced the same shitty service from the same store and the same custoomer service reps. Verizon...... you can do better!!!!!!! And needless to say I went with a different carrier that uses Verizon's towers. Refuse to ever use Verizon now. Your towers shouldn't make you forget your customers is what makes your business!!! read more

Thank you so much Seth! He put a screen protector on my new phone and saved the day!!!!

Everyone super nice. I went in, with my new phone and my heart broken. When I transferred all my Data, two voice messages from my late mother, were erased... They were able to recuperate them!. Thank you to all of your staff, and specialy to Juanita. read more

Juana is so helpful!! From Helping us buy a new phone, figuring out why the order wasn't showing up, fixing the settings in my phone after transferring it from another carrier.. her service and attitude is what keep's customers coming back even with the lack of efficiency within the core of the company. Thank you for helping us out girly!! read more

I had gone to this store as we had some issues with Verizon. If you are familiar with Verizon, you would know that as soon as you disconnect their service, it is impossible to contact them about your account over the phone. I was greeted by the manager named Sandy, super helpful and understanding. She resolved my issues with Verizon and was a pleasure to deal with. read more

Verizon Wireless has the worst customer service in the world. I'm switching to mint mobile. Verizon Sucks. It's alright if you can speak Tagalog, to actually be able to communicate properly with their agents they transfer you to in their financial services department. Those representatives are rude, they hang up on you repeatedly, and they are based in Manila in the Philippines and can barely understand what I am saying let alone be understood. Verizon Wireless sucks!!! read more

See Robert. He's the man! I should have, but I didn't ask him for his last name. All I know is that this past Labor Day weekend, I was in Las Vegas to spend the holiday with family. My mom asked me to help her get more data for her cell plan, so off we went to the Verizon store on W. Craig Road. Walked in and was directed to Robert, who was able to help us - after verifying ID and confirming that we approve doubling the data capacity for a $5 increase. We were in and out in less than 15 minutes. He was informative, friendly and seemed to be an all around nice guy. No up selling - just listened to us, provided options and did his thing, all on his tablet. I appreciate working with people who are competent and professional. Any by the way, I'm not a Verizon customer. My mom is. If I consider switching over, I hope I encounter staff like Robert. read more

I came here to switch from AT&T bring my own phone they told me that they would pull me out of AT&T but didn't so now I got charged for a month of service at Verizon and was still on AT&T service and got charged there. They also didn't tell me about the $35 start up fee unprofessional in my opinion read more

I will never come back here again or deal with Verizon, the customer service here at this location is horrible. They don't care about the customers at all! read more

I came to this Verizon location in the midst of the COVID-19. I arrived a bit too early and waited. I was greeted by the manager Sandy and was told I would be helped in a few minutes once another staff member came on. My phone situation was pretty crazy, but she was willing to try and see what they could do. I was assisted by Robert and he had so much patience with me. He helped me every step of the way to get my new phone up and going since I couldn't get my broken phone to even open to the home screen. After a few calls and trouble shooting my "new/old" phone I was able to be connected back to reality. I just wanted to extend my THANKS and gratitude for all their help. They truly made my week better! read more

Waited 45 minutes after they said 20 if you work customer service please brush your teeth no one wants to smell your breath your security guard don't need to hover nor follow us around the store made my wife and I feel like we weren't welcomed everything is locked so what did you expect us to steal never will we go back here we been with the company over ten years and never been treated like this don't go here!!!!! read more

I came into this location yesterday and let me just say my experience and customer service was amazing. I was greeted at the door and put into the que to be serviced once my turn was up. I was helped by the Manager Sandy, she was outstanding. She helped me with my transaction and with getting better acquainted with my new device.. all while assisting and greeting others in the best professional way. Although they can get busy, this is now my number one location! Everyone is attentive, knowledgeable and ready to help. I highly recommend coming here for quality service for all your Verizon needs. read more

The Customer service is not there at all, walked in the first red flag was no greeting I'm always bubbly you could say, the whole vibe was just bad like they hated that you came in! I said hello to everyone and nothing. I walked up to a boy name Dustin I think that's his name even tho, he didn't give it until I asked for it after I was leaving the store. Anyways I was on the phone with one of the Verizon representative to help me pick up and start order. Dustin and some girl with two braids was talking about a drink they made that had got them super bent. so I ask Dustin for help and once more the face of you see us talking and FLM I hate this job! he couldn't help me and didn't won't to the representative ask to speak with him and that ended badly being he SAID I can't tell her how to do her job! and just rude! I will never go to this store just the nasty attitude make me want to switch back to T mobile but you guys need to thank the phone representative she was so help and kept apologizing for his ways. read more

Destin at this Verizon location is absolutely amazing! He was SO patient with us and worked so hard to make sure I left with the phone I wanted (which took 4 hours because Verizon doesn't allow their locations to do anything anymore) . He went above and beyond and his customer service is unmatched! You won't be disappointed by going to this location. Make sure to ask for Destin! You won't regret it! read more

I don't normally go out of my way to write a bad review, but for the situation I came across I believe it merits one to WARN future customers who come to this location for customer service. I came on a Saturday with an intent to buy a new phone in which the agent, Saul, assisted us with. Now, we were difficult customers to begin with because we could not completely understand the breakdown of charges they were going to give us based on various options. Saul was very nice and was very patient with us. But of course some things may be too good to be true as we all know that all agents here not only are required to provide good customer service as top priority but they also get commission. So agents will have their own agenda in mind. Now we were given a good option to take the Edge program where we make monthly payments towards paying off a new phone. However, Saul pitched to us (of course in a very nice and charismatic way) that with the program we would pay an up front price of $140 towards some sort of "insurance to keep the phone in good condition" when we would have to trade it back one day. So we bought into this BS with our undivided trust on Saul to be very honest. With this "insurance" up front cost came "a series of retail products that come for FREE!" we were ecstatic! We were thinking we were getting a good value here! I went through my receipt when I got home realizing that I was charged $140 on retail products I didn't even want! Phone car charger, screen protector, phone case, and a $60 blue tooth device. WOW! So..that's what my insurance was. I was upset and felt completely taken advantage of as no one explained to us this "deal" or option. I'm not quite sure if this is a Verizon sales tactic that this company trains them on or its purely developed by these agents but this is absolutely NOT COOL. I came back to speak to the manager nicely about our predicament in which he was willing to refund everything, but no apology, and instead decided to correct me "it's a bundle option that goes with the Edge program." Yes, FOOL I KNOW IT'S AN OPTION NOW! However, NO ONE DECIDED TO TELL ME THAT WHEN I GOT IT THE FIRST TIME. They pitched to me AS IF IT WAS NECESSARY. Being two women who came off as incompetent because we could not understand his breakdown, I felt completely taken advantaged of. So I am livid and would NEVER GO BACK. So, be prepared to come in with your guard up on this one...and DON'T TAKE the "bs bundle" unless you really really want it. read more

Greeted at the door and put on a brief wait list. Made a transition from AT&T to Verizon and it was a breeze. Great customer service

waited over an hour to return few item...this is a little annoying ~bah humbug!.. read more

Verizon - plenty of phone cases, just not the teams you like... - Mobile Phones Near Me - North Las Vegas, Nevada

I was waiting a whole month for my new phone because they guy told me everything was ready to go. I went to pick it up and all the sudden there's complications, He blames it on the fact he's new! I don't recommend this store at all! They just waste your time and can't even compensate for anything. Trash as service. Whatever his name is should be fired. read more

There is no direct phone number to this store. I just needed information that would take 2 seconds. They make you go through the online customer service. Poor service. Employees randomly send automated text trying to sell you products. But when you need them to help unless you are buying a new phone, they ignore customers! read more

Probably the worst Verizon location in the valley... I've given this place multiple tries. And every time I come it seems to get worse. You on average will wait 25 min before anyone helps you. Once somebody finally gets to you it's like talking to a teenage girl that doesn't want to be there! It's absolutely ridiculous! WORST LOCATION EVER!! read more

I went in for a simple number change and it turned into them having to cancel my line because of my error but they failed to tell me that I had to buy out the old line now Iam stuck with a 1,000 dollar bill. Very disappointed in the service verizon has been offering since covid. Horrible. read more

I visited this store to help my son with his account. The lady that greeted us was very friendly. She was a little older but very sweet however she had to switch us over to an African American lady who was harsh and rude. I asked her to see what was owed on his account. She printed out 15-20 pages of items that had nothing to do with the money that was owed. When i asked her about what money is owed and where i can find it she accused me that i didn't ask for that info and blamed me for specifically "telling her i didn't want it"!!! She just kept telling me "she's in sales" Why she kept telling me that, i dont understand. Stay far away from this retail location read more

Horrible customer service. I've been with them since 2003, today just makes me want to switch. Security guard outside in the dead heat, he's cool. The manager or whoever it was who came out to fail at helping me is gonna cost Verizon 4 customers who've been with them forever. You don't wanna be bothered helping me, then quit your job. Simple question, like he couldn't care less. Why was I there instead of calling? I did call, and I was on hold so long, I drove down there while on hold, and was still on hold. This place is trash besides the security guard, don't go there. read more

I can only base this on my 1 experience at this store. My issue was with Internet service that I needed at an RV park. The park claimed to have wifi and didn't and I needed it so being a Verizon​ phone customer for many years and quite frankly am used to waiting (in Montana) for upwards of 30 minutes. I walked in​ about 2 pm and was helped immediately. I have to say that first impression walking in wasn't good, I thought I might be in a bike shop but the service was good, quick and Destin who helped me knew what he was doing and solved my problem quickly and he pointed out what was most cost-effective​. To my surprise my visit turned out very well. read more

I love reading reviews and sometimes use them to base my decision off of. I write good and bad reviews, with that being said this is sadly a bad one. We've been to this store twice now in the hopes of upgrading our phones. Both times we felt the customer service was just terrible. They all seem like they do not want to be there. Just there for the paycheck. Not helpful in anyway, most of my questions were answered by researching online while they were doing the same. I've been with Verizon for 16 years and I understand the costs do not come from the employees but at least have some customer service skills that help me feel comfortable with paying the large amount of money I spend. I love Verizon but will not be going back to this location ever! The only reason I Gabe 2 stars us because the security guy is very nice. read more

Couldn't sell me an iPhone 7 plus because they couldn't find the keys to get it out of the back smh...

I noticed their is a new staff . Their is still one problem left in the store. The girl that dresses like a man. I always avoid her. I don't like her attitude. I spent $1,000.00s in that store. She treats me like I am trying to get something for free. My review goes up to 5 star as soon she is gone. read more

This is the store I originally purchased my phone. Not only is this store A joke and the people are very rude but, Verizon turned into being a giant scam. I have been with Verizon for over 12 years and paid them almost $200 a month for 12 years. I Purchased a brand new iPhone 7 with the hopes that it would have a good camera plenty of space for storage and a big screen, seem to be a nice phone if everything worked like it should. After purchasing it there is just been several problems Apple told me the phone was defective but Verizon would not step up to the plate and take care of it. Verizon turned into be a giant scam they told me if I pay the deductible for the insurance and pay the sales tax they would get me a refurbished phone. I have to ask you got to be kidding me I bought a new phone and all of these problems all of this time on tech-support trying to solve the problems with updates, resets, And still nothing but problems and time wasted Verizon's favorite thing to do is to say I can't help you with this problem let me get you a supervisor or someone that can. I talked to five different someone's that can help me in one day 'five of them' no help. I have spent lots of money and time just for the runaround. They deserve less than one star. anybody that does business with Verizon I feel for because, they will not help you. I am a disabled person and I need a phone they don't seem to care. They don't care that the phone screen goes blank and you can't make a phone call. They don't care that I am trying to reset the phone over and over and over again and calling Apple support and apple support is no better just one more try this, try this, let's try, try, try, Verizon and apple cannot face the fact that my iPhone 7 is defective even though they told me it was defective! It is just absolutely disgusting. Ironic Verizon turned me over to collection after I disputed the charges and they knew the problems. I will never deal with Verizon again I will go out of my way to never use an Apple product again and if I do I will buy it used. I will never buy anything new from Apple or Verizon again in my life. This kind of service for customers don't exist in any foreign country I have travel too. Apple and Verizon deserve to go broke quit buying unsupported products from them you have been warned. Thanks for the response, I'm surprised. Something I forgot to mention is I drove 420 miles three times to get to your store, 3 times to try and solve this problem with no avail. It is ironic my mother was with me at one of the times and she was surprised she couldn't believe how I was treated by one of your employees. read more

Just walked in almost closing time and was received with an amazing positive attitude! Keisha helped us order my new phone and explained everything professionally and efficiently. Will be back to place another order and buy accessories! read more