Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

I needed to return my security package because it is not compatible with my home. I called customer…read moreand was informed to just return the equipment and a credit of $211 would be credited to the acct. I asked if there is anything I should be aware of before going to the store, because I don't want to be told at the store I have to go thru customer service. I was informed that would not be the case. That was misinformation and I feel that he lied on purpose. Upon going to the store front I was informed they could only take one of the items and I must take the other two doorbells home. Stating they can't be returned and I must continue paying for something that's not compatible with my home. The employee was more concern with getting a bad review vs helping me out. I called the number that was provided. The employee immediately told me it was the wrong dept and she could not help. Employee was very short, rude, and sounded aggravated from the first moment in the conversation (never properly greeting me). She then told me she would transfer me and hung up on me. This is not a service that I pay for with a smile. As a new member I'm not feeling too secure in my choice of company. SN: I even added to my package prior to knowing that I was being bamboozled with a false promise regarding the equipment/credits . I may have to find another provider. This hasn't been a great experience.

I came in here 20 minutes ago to return a box that's all I wanna do is return a box. The fact that…read moreyou have to stand here that they can't give you a receipt to take back that box. It's just unbelievable. They have people walking all around and they can't take back the box terrible service I would not recommend them to anybody.

These guys are great! https://www.seopalmbeach.biz has great prices and gave proven results! Best…read moreseo company I've been with!

Samantha Richards is the epitome of customer service. She is knowledgeable, personable and very…read moremuch in demand. If you get lucky enough to have her take care of your issues, you will be in excellent hands. A shout out to the rest of the team as it is well deserved. You all work hard.

O stars- worst company in America They have a monopoly…read moreNo choices THEY SUCK Get satellite- stream- just dont use them They over bill- change rates- no service- even charge me for a phone they cant get to work STAY AWAY

Needed a phone cause mine broke, only redeeming quality here was it was quick, but it was quick…read morebecause nothing from my previous iCloud was transferred over, the job was half done if that, had to have a buddy run me through the process again after I left and reset the phone and redownload everything properly .

This location is the best! Very friendly service. I love Ash, Sabatino and the rest of the staff…read moreare very happy and friendly . They make shopping here easy! Thank you !!

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

Daniela is great. Explained what my issue was, with. good attitude and didn't make me wait a long…read moretime. Really appreciate it

came in made me wait 30 minutes for a security question for my phone and the store was about to…read moreclose so I leave without any help

The Hot Wire Associate that assisted me in understanding the newly installed Hot Wire equipment…read morewere professional,knowledgeable & courteous! Emmitt is a credit to Hot Wire!

Great and Knowledgeable- Agent was both nice and extremely helpful.I use Direct TV now and am very…read morehappy about the switch. Barry