Jordan was fantastic. He was patient, kind, helpful, and went above and beyond. He made the entire…read moreprocess so easy. I would recommend him to anyone

Me and my Husband had a wonderful experience with T Mobile on Bear Valley Road Hesperia. Katrina K…read morehad a lot of knowledge about what was going on with our phone. She worked hard, long, and diligently, until she got the phone up and operating. Katrina was very pleasant and professional. While working on the phone she explained every step that she was doing to the phone. Thank you so much Katrina for your expertise. Very well-rounded in her skills. Excellent customer service, and excellent text support skills. I wish I could of gave her what she was truly worth 10 stars. Keep on shining Katrina K your kindness has made a difference. Thanks again.

I've been here twice and always enjoy the service. My most recent experience was with Jess. She…read morereally went above and beyond to help me get things worked out when I had to replace my phone. She was friendly and helpful, talked with me to pass time while we got my phone switched over. She tried to get the phone case I wanted from another Victra location. Unfortunately the other location wasn't responding. Either way I highly recommend this specific locatio because they let you take your time to look at devices and more importantly, they do not push you to buy more and more items. Side note: the Victra kiosk at the mall had the case I needed. The sales rep at the kiosk was extremely pushy trying to "get me a deal" which involved buying more things I wasn't interested in. She did get the case I wanted but I was bothered by how pushy she was when I made it clear I had been helped by Jess at the other location. This lady went as far as to say "oh they didn't help you out". She did end up getting the case I wanted but I felt it was unnecessary for her pushing on sales.

I came into the Victra store off of Roy Roger's and was helped by an associate named John. I came…read morein to upgrade our business phone to a iPhone 17 pro max, which was in stock until I called him on trying to scam me into buying a bundle.. Case, charger, and screen protector. He told me it was 100% required for me to purchase the phone. After I called Victra customer service, which verified IT IS NOT MANDATORY TO BUY THE BUNDLE.. The store no longer had the iPhone available for purchase and someone was coming to pick it up tomorrow. He tried to scam me and got his feelings hurt when I called the customer service line. Isn't a Verizon retailers purpose supposed to be selling phones? Don't waste your time going in, They are doing everything but, selling phones. You got kids walking around with iPads. Get some Verizon Employees in there.

I unlocked my phone here and activated and got unlimited everything for 35 bucks. pretty good deal…read morei recommend going here. the workers are friendly and they help you with everything you need.

From the owner: We are 1 stop phone service stores in Hi-Desert area. Because, we are a authorized dealer for…read moreMetroPCS and Boost Mobile. We also can do carrier unlock, flashing, repair, etc. We buy or trade your current phone. Upgrade now.

This Verizon location has been around as long as I can remember (the one at Jess Ranch on Bear…read moreValley Rd being my other go to before it closed). I've gone in the activate, upgrade and purchase new phones in the past fifteen years and it's always been nothing but smooth. Parking is easy and never full in a huge shared plaza lot with Us Bank, Vons, Ross, Petco, Pizza Hut, Del Taco, Gator's (2), and much more. Customer service is prompt and friendly and even though I'm not a local anymore - whenever I'm in town and in need of some assistances this is the first Vz store I go to. Currently a Samsung Galaxy Ultra 23 users, not quite ready for an upgrade but inquiring for the future. Plenty of people to answer questions or offer assistances. Accessories can be a little steep compared to deals you can find online, however they are convenient and discounts arised, especially around the holidays. I will note that I'm not an iPhone user by any means so I can't speak to any issues with the 15 or even 16 or issues with Trade-in/upgrade to those devices.

I am writing to leave a review about my experience with the representative Lamar at this location…read more I have never felt more misled or pressured by a sales representative. It was clear he was focused on making a sale rather than being honest and helpful. After purchasing three Apple products from this store (a phone, iPad, and watch), he earned his commission, but several things he told me turned out to be false. He promised to waive activation fees and gave inaccurate information about my bill, but those promises were not kept. From the beginning, the staff openly talked about meeting monthly quotas and treated sales like a game, which felt very inappropriate and unprofessional. He told me he would be going on his lunch break when I came back and said he would greet me afterward, but instead he completely disregarded me when I returned. When he did help me, he was visibly upset about missing his lunch break and told me I was basically taking up his time because he had not eaten. This was extremely unprofessional and uncomfortable. Additionally, he added an extra line/service to my account that we never discussed or agreed to. I was not aware of this until I saw my bill and had to call to have it removed. Since then, I have returned to the store three times to speak with him and was brushed off each time. On another visit, I was also spoken to rudely by a different representative. I tried contacting Lamar through his work phone, but he continued to delay and give misleading responses. I do not recommend this location. If you find yourself in a similar situation, I strongly suggest contacting Verizon corporate customer service directly--they were the only ones who helped resolve my issue. I believe the staff here, especially Lamar, need better training in customer service and transparency.

I took my samsung a14 for a simple screen replacement and the sorry excuse of a businessman told me…read moremy phone charger port don't WORK ALL OF A SUDDEN,then says he fixed it so I go pick up my phone and charger port didn't work,then I made a phone call and my speakers didn't work either ALL OF THE SUDDEN.this moron either swapped parts or didn't know what he is doing

From the owner: At Daffy JayByrd, Need your phone fixed fast? We’ve got you covered. Our expert technicians…read morespecialize in quick, professional repairs for iPhones, Androids, tablets, and more. Most repairs are done the same day often in under an hour using high-quality parts you can trust. We focus on speed, quality, and transparency. That means no hidden fees, no long waits, and no runaround just reliable service that gets your device back in your hands, working like new. Walk in today and get connected again fast.

They just fixed my iPad and now it works perfect ... it only took 30 minutes on the wait time and…read moreno appointment was needed!

Fast and professional service from this Zagg. I use Zagg for all my screen covers. It's the sicker…read moreprice the first time you buy the protective screen (about $45 average price) but if that screen gets cracked/ chipped you just bring the phone back and it's only a $12 replacement fee. Always easy and the experts do the work.

My Samsung Galaxy S9+ phone backing cracked even with a sturdy case. Go figure! The front was fine…read moreso I didn't think to look in the back until recently. MC Repair has super high ratings and reviews. I thought I give them a try. So very happy and glad I did. They are located at the Park Centre in the City of Victorville. I called them first to get some information before heading over to the shop. I spoke with Martin. I believe he is the owner. He was very friendly, nice, and helpful over the phone. He was even more so in person. Thanks Martin! I initially ordered and paid for an off market phone backing. It didn't take too long until the part arrived. I returned to the shop for the repair. Fix didn't take very long at all... maybe 20 mins tops. After my phone was fixed, Martin shared with me that he upgraded the phone backing to the original free of charge. I offered to pay for the difference, but he said don't worry about it. Thank you so much Martin for your amazing service, ensuring quality repairs, and going above & beyond! I appreciate it. If you need phone repairs and/or any electronic device repairs, look no further. MC Repair is for you! Highly recommend them to everyone in town and out of town as well.

This is the only phone repair place. I will go to great customer service. The guy is there are…read morealways reliable, friendly, fast reasonable very reasonable prices would highly recommend to anybody in the high desert. Best phone repair

Had to rate five stars for five reasons. 1. Great customer…read moreservice. They were quick to get me set up with an upgrade. 2. The price was exceptional. They had a great deal going on and I paid nothing out of pocket. 3. Attentive and great vibe by all of the workers. 4. Tried his best to set me up with a phone that was good for my capabilities. 5. Gave me a free accessory along with my order. This guys are really willing to go the extra mile for heir customer Thanks again, I will be back for sure Really recommend this place!!!!!

The staff here is very nice and patient. They helped my switch be a very smooth process, when I got…read moremy phone all my old contacts and pictures were there. Will be recommending this store to my friends

Deanna. OH Deanna!!…read more I, need to share my appreciation, "THANK YOU " for your kindness, helpful insight, as well as your delightful personality, when my husband and I visited your store. If I were to asked " In one word, how was your experience with Deanna today?" I would answer in a upbeat tone,and a smile on my face... AMAZING, Deanna is Amazing. 10/10 From our first interaction, of your smile while you walked to unlock and open the door for us , to, Your cheerful "Good morning, early Birds" greeting was an instant mood enhancer. From start to finish, you gave us the Gift of pure enjoyment, even better a stress free experience. You were kind, patient and helpful, when I forgotten my Apple ID. Deanna your sincere apologies for having to do two Separate transactions because of our upgrades, was very sweet of you. When you asked how our morning was going, my husband mentioned, how he works nights and stayed up to come to AT&T first thing. Your heartfelt condolences of our time, was the most kindness we have been shown or experienced , (from anyone working at any retail business) , in a very long time. I, had the need, to show you our "Thank You" in return by using my time to let you know, your positive vibe does make a difference. Deanna, your choice of choosing to be pleasant & happy, has a ripple effect to those who you come in contact with. Like, a good afternoon nap, we left you feeling, refreshed, uplifted, and grateful for your help. We are pleased to have met you. Sincerely , Mr. Mrs. Night Owl

Went a purchase multiple devices the employee opened up all the boxes. He was very in a rush not a…read moregood experience. Didnt want to explain or talk out plan options as well. Wouldn't recommend going to this store for any services one in Hesperia is better yet it is smaller customer service is better overall. Purchase Samsung's and iPhone 7s iPhone 11 and 14s from them.