Badass facility, one of the nicest datacenters I've seen…read more Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

I use this now and it is on and off at times. I so far have the on the go package but looking at…read moreadding the modem since I will now acquire a roommate. It is still a little pricey and the item is still very new. I think they need to add more towers to the area to have better connections.

I've had Clear for the last 2 years with no problems. Did have to get the Performance Dock for…read morebetter reception - then no problems at all.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?

If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

I went to upgrade and transfer services to the Schaumburg Xfinity today and had a great experience…read more Yes, they are busy and I had to wait about 20 min even with appointment. A young lady helped my(sorry forgot her name) and she was very polite, professional and efficient. They are good people, give them a chance :)

We went to the brand new service site that just opened up. We were helped promptly by Jae Murphy…read morewho was very knowledgeable about the services and facilitated enrolling us in what was best for our home. Jae was very friendly, personable and knows the products very well! Xfinity is still hands down the best home internet & streaming network in our area.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!