Thank you to Erick and I think Austin ? Was his name gentleman with blonde tips…read more They helped me out with an issue I was having with att. Switching to Verizon instantly saves my bill over 250 dollars a month. They helped me so much and even got a brand new phone and traded my old one in! Amazing customer service firm both of them ! Thank you guys so much

Went in to get help with a virus in my Samsung and to buy an iphone. There was only one person…read moreworking. She was seated with a customer for nearly an hour. So I bought my new iphone at the Apple Store and changed my service to ATT, No one has all day to buy a phone.

I'm writing this review for Diego! His customer service is excellent! I went in recently with my…read morehusband to see if we can get our phone's upgraded! He was so knowledgeable and was able to inform us on the best plan we can get for our phones and for a good price! He's such a kind soul and did so much for us that he did not have to do by the way! Walked out with our new iPhones and helped us transfer everything ! Thank you Diego so much!

These 5 stars are for Diego. He is literally the best. He has helped my family and I a couple of…read moretimes when we have come in and I could not be more impressed by his professionalism, knowledge, patience, and kindness. Truly the best T-Mobile service I've ever received. Thanks Diego!

Customer service is way below par! Sub-zero customer service!…read more I purchased an iPhone on November 20, 2025. When I went to the store to pick up my new phone and do the media transfer and turn in the old phone, I went there because the manager, Joshua, who sold me the phone, said I would be helped by one of the associates if he (Joshua) was not there. I received an email from AT&T saying my phone was delivered to their store. The associate, whose name is ANDRES, said he couldn't find the phone. He looked in the back and said my phone didn't arrive at the store. The phone was sitting in a shopping bag with my name on it. He did not seem to want to help me, and he was extremely short, curt and rude. The other associate, Oswaldo, actually found the phone. It was sitting in the back in a small shopping bag, affixed with a sticky note with my name on it. Photo attached. ANDRES began arguing with me, and his anger began to escalate, since I told him that he didn't know what he was doing. It was obvious that he had no idea what he was doing, and that he wasn't willing to look for my phone. I asked ANDRES for his name, and he sarcastically told me to take a picture of him. I took a photo of him since he asked me to do so. Then he became enraged after I took the photo of him, and he tried to throw me out of the store. I asked Oswaldo to help me with the installation. It was obvious ANDRES was not going to help. Oswaldo also refused to help me at that point, and suggested I go to another store. Then, ANDRES picked up my shopping bag and violently tossed the shopping bag on a table, and he told me to "get out of the store." He told me "never to show my face in the store again." I had to go to the Encino store to get the help I needed to set up my phone. The associates in the Encino store were very polite and accommodating, and did a great job. In my honest opinion, the customer service in the Woodland Hills store is atrocious! I have never been treated so rudely by a sales associate anywhere. I have been upgrading my iPhones there for many years. ANDRES is not suited for a customer service position with AT&T. I will pursue the matter further and report the incident to the District Manager. I will also never return to Woodland Hills and give them my business. In the future, I will take my business to the Encino store. Interestingly enough, no one in either the Woodland Hills store or the Encino store was willing to give me the email address for the District Manager in order that I may write and report the incident with ANDRES and his lack of professionalism. When I called today, November 26, ANDRES hung up on me 3 times when I asked to speak to Joshua, whom I was told would be in the store after 11AM today. ANDRES recognized my voice, and kept hanging up. Once again, he threatened me about returning to the store. And once again, ANDRES demonstrated rudeness and a poor sense of business acumen by telling me to "stay out of his store"! I would rate this customer service less than 1 star if at all possible. ANDRES must be removed from his position at once. I come from a generation where "the customer is always right ". Why does this not apply in this day and age? EDITED TO ADD -- I just spoke to Joshua, the store manager. Today is Friday, November 28, 2025. Joshua was not only unhelpful, but he took the side of ANDRES. He wasn't supportive regarding my treatment in his store, and said Yelp is a waste of time! He brushed my phone call off! Never give the Woodland Hills branch of AT&T your business. I hope the District Manager reads this review, because Joshua did not want to give me the information to send an email to their District Manager. Does anyone know if the Better Business Bureau takes these situations seriously?

I was at this branch today with my daughter on my day off. I needed to sort out a few things, not…read morejust buy a phone but also switch a couple of lines since I'm a business customer, and I expected good service. I waited about 20 minutes in line, and when it was finally my turn, I found out the guy there was completely unprofessional and had no idea how to operate the computer or do basic tasks. I just asked for some simple things, like moving a prepaid line to a regular line. In the end, he sent me to another branch because he didn't know how to do anything. I have no idea why they opened this store if they put someone there who can't help at all. Now I'm on my way to another store in the rain, just wasting my whole day.

Sebastian was incredibly helpful, pleasant, and professional…read more The BEST part of the experience was that he was able to fix my phone issue in about 10 min ! I had spent about about 4 hrs on the phone with Verizon tech support over 2 separate calls, and they were completely unable to fix what Sebastian was able to resolve in less than 15 min!!! Thanks Sebastian!

There was one worker. I just needed to pay my phone bill in cash. After waiting 20 minutes, I asked…read morehow much longer the guy in front of me was going to take, the man replied 15 minutes. No apologies or anything. It doesn't take 35 minutes to change plans, which is what the man was doing. Terrible customer service.

Got immediate help with my phone problem. Scott was extremely knowledgeable and very personable…read more Everything was fixed to my satisfaction and my phone/service is the better for it.

Don't bother!!…read more Stopped by to return an overpriced item and was once again met with the same unmotivated representative who originally helped me. Her attitude was dismissive, cold, and clearly uninterested in providing even the bare minimum of customer service. If she dislikes her job this much, she shouldn't be in a customer-facing role. The entire experience was unpleasant and unprofessional. If I were you, drive down to Ventura. (Too bad I couldn't give them a 0)