Don't buy no electrics from here they have the worst customer service here, they lie about there…read morepolicies and tried to rip my girlfriend off. She lost out on 75$ because they didn't want to give her the full money back and they gave her a damaged iPad. they were also selling a refurbished iPad with it being damaged on the sides and scratched for 599$. I'm not sure if it is because we were young or not but they like to take advantage of people.

DO NOT buy an electric device from here. Gave me a ipad that was damaged then instead of fixing it…read moretried to give me another one that had visible scratches and damaged on the side. I asked for 350$ back even though I paid 375$ and he said they do not give money back "due to the policy being that I need to let them fix it instead of giving money back" Then I asked for 300$ and all of the sudden they were able to do that. Then had the nerve to have an attitude with me when he gave me the 300$ back and said "make sure it's real"!! Worst customer service ever.

iPhone back was cracked. He fixed it but phone started to overheat. I took it back the next day and…read morehe fixed it. He has a 7 day warranty after repair. It's been 3 weeks and phone is working fine. Thanks!

I had a great experience. Had to have the microphone on my Galaxy 23+ replaced after only 3+ years…read more John ordered the part and installed it the next day. Only waited 1 hour. So, i thought quick and easy and only gave up my phone for 1 hr. Cindy

Long ago I cracked the screen on my Huawei P30 Pro. It's an old phone and I regret buying it…read more However I could not afford a new phone so I decided to live with it until I got around to getting something else. Well the screen got progressively worse and worse over the course of a year and eventually my screen would go completely black from time to time and not start working again for hours. This during the holidays so I absolutely couldn't afford a new phone now. So I ordered a new screen for this unusual and older phone on Amazon and brought it to this shop. My phone turned out to be a bit special needs and took a little extra time but I was back up and running about an hour later.

Helped me with my Galaxy Note. Wasn't too expensive. Seemed knowledgeable and confident.read more

Apple store in Santa Rosa. Immediate help, knowledgeable, patient, had excellent advice, new…read morephones in stock. Was a great experience for someone older and not tech savvy.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

Buyer be where, there phone cases are over priced as shit. The phone case broke with one drop…read more Service is okay, but everything is overpriced and low quality.

iPhone battery emergency. I popped in to have my iPhone…read morebattery changed and found the perfect easy stop for all my computer and phone needs right here in Windsor---convenient location in the town green. If you are in need of a new phone or computer screen, battery, and or other tech needs---this is the place to come. As a note they also have various phone,iPad, tablet, and computer accessories. Customer service: Justin offers top-notch tech-support and goes above and beyond to help and inform clients of service options. Services: Just in case Repair offers same-day service on some repairs-and short turnaround times for various repairs.

"I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

I noticed the glass on my back camera had broke and was able to book an appointment with Joe in…read morejust a couple days! He was super quick to respond as well and the price was reasonable. He noticed the camera was a bit shaken too so he repaired that at no extra cost which I appreciated! The service was super quick and he added on a free screen protector!! I highly recommend Joe and his business

He's as good as yelp says he is. Fast, price is right, clear communication, thoughtfulread more

This is not a technical review. My wife and I are brand new to the world of smart phones. We are…read morenot however, new to the world of customer service or it's function. We purchased our first smart phones at a Cricket kiosk on Jan 1st of this year. The first road block was the transfer of our old flip phones which we acquired through AT&T many many many years ago. My wife responded to an ad that when presented, were told did not apply to us due to our being existing AT&T customers. This WAS the reason we went to Cricket in addition to a reasonable monthly plan. This is not only deceptive advertising but once again it relies on the customer to closely examine the fine print (if any) and quite frankly should be at least as big as the $100 credit promise, not to mention buying one phone and getting the second one free......none of which we received. We were after all getting a new service but because we were coming over from AT&T, we 'got nutin'. Note to AT&T customers considering the switch.........no deals here. I'm not done though. One of the many questions we had was billing. Once they told us we would be on AT&T's network I ask if we would get a bill from AT&T or them. The young 20 something girl replied "oh, we never bill". I asked if we would get a bill from AT&T. She either didn't know or said no, I'm not sure now but given the glazed over look I received, I drop it. You have to understand we were getting a new device pretty foreign to us and we were more excited about that, pretty much thinking things would work out with billing. Part of the process is paying for service up front so I knew at some point we would get a bill in February. We opted out of 'auto-pay' as we like to receive physical bills IN THE MAIL and pay them accordingly. When we opted out, this is what we thought or assumed would happen. Imagine my surprise when I got a text from Cricket, the same company that "never bills".........saying I had 2 days to pay. WTF? This on Jan 28th. Blood pressure rising, I called "customer service" and got a moron named 'Alejandro' who read from a script and was of zero help. I asked for a manager but his reply was "they will say the same thing." Not giving up quite yet, I asked him if I could at least change the pay date to which he replied "no". Livid with anger I went online to the 'chat' and got another idiot name 'Javier' who was also very unhelpful. He seemed completely incapable of understanding my questions regarding the process of receiving a paper bill, the misinformation we were given at the kiosk and how important it was to us to have billing choices we thought we had. His links for what, I have no idea, were given without explanation and I ended the session completely frustrated. But it gets better......beaten down, I go online and go into our account hoping to find more info. I immediately find you can change the due date indicating to me 'Alejandro' was in fact a moron or insufficiently trained to do his job. Seeing there are NO alternatives to pay my bill I decide to go ahead and do it online, jumping through the hoops of modernism , the new world order or whatever. That was fun. As of this writing the issue has not been resolved. I attempted no fewer than 12 times, to pay my bill using their system. Feeling like I am to blame and that I am the moron, I get on the horn again and walk through the payment process with no success. The person on the other end is of course blaming me and blaming my card, insisting it is on my end. I told him to toss off and get a "manager on the line". She gets on the line and is unable to help me as well and says she needs to have a conference and will call me back in 20 minutes. She never did call back. After 40 minutes, I call back and talk to a 'Jenny' who is actually very helpful and patient and came close to what I consider "customer service". She is however unable to help me. She was able to process a payment on her end but I was not. We tried for over an hour to figure it out and she finally admitted there may be a system problem. At this point, I cannot make a payment or set up auto pay. Jenny says she will call me on Wednesday (not sure why) with claims the problem may be resolved by then. In conclusion I would like to say my experience was laughable at best. In the interest of keeping this short I left out many details relating to what I was told 'in detail' and the manner in which I was treated. Very poor customer service staffed with people who have poor training.

We showed up at this location after first heading to the downtown mall location and being totally…read moreturned off by the moron at the kiosk. He didn't know what promotions cricket was offering or what phones were priced at. He spilled his water all over the counter and just left it sitting there while it trickled towards the phones. We left that location and headed to the Stony Point location. By the time we got there it was 7:58pm and they closed at 7pm. The manager saw us outside and came to the door asking what we needed. We told him and he warmly invited us in. The manager and assistant manager took care of all our needs, answering our questions and setting us up with phone lines and promotions. They took an extra hour with us because they wanted us to get a good impression of cricket wireless. I appreciate their customer service and the way they treated us like friends. I highly recommend this location!

A few weeks back my wife and I wandered into the store looking to see what deals might be…read moreavailable. We have both been having lots of issues with our AT&T phones, so just thought it was worth checking. As soon as we walked in the store, we were greeted by Shawn, I think he's the store's manager. As I explained that I was interested in getting my AT&T service switched over to Verizon, Shawn helped me review the plans and relevant promotions. He even went through a total cost of ownership review that made it clear to us that I should make the switch. The crazy part was that even though Shawn was helping multiple customers at once, we were impressed by his ability to multi-task and keep us moving through the process. He even got us a credit for switching our lines and we did not even have to change our phone numbers! At the end of our visit, we ended up leaving with 2 new iphones, an apple watch, and a smile on my face because it all took less than an hour and we got a lot done. Shawn even gave us some bottled water to take to our Son as we mentioned he was thirsty. This was by far the best experience I have ever had in ANY phone store. I have been a AT&T, T-Mobile, and now a Verizon customer because this store and their staff earned my business. The fact that the manager gave me his personal phone number to get in touch with him if I had any issues went above and beyond quality customer service. We will be returning soon to get the iPad deal and add another line for my Dad's phone too. Thank You!

I purchased two cell phones for the Rohnert Park store. I was very disappointed in the service…read more So, I went to the Sebastopol location. There, I met Isiah. He was AMAZING!!!!! From now on, I will only frequent the Sebastopol store.