A few weeks back my wife and I wandered into the store looking to see what deals might be…read moreavailable. We have both been having lots of issues with our AT&T phones, so just thought it was worth checking. As soon as we walked in the store, we were greeted by Shawn, I think he's the store's manager. As I explained that I was interested in getting my AT&T service switched over to Verizon, Shawn helped me review the plans and relevant promotions. He even went through a total cost of ownership review that made it clear to us that I should make the switch. The crazy part was that even though Shawn was helping multiple customers at once, we were impressed by his ability to multi-task and keep us moving through the process. He even got us a credit for switching our lines and we did not even have to change our phone numbers! At the end of our visit, we ended up leaving with 2 new iphones, an apple watch, and a smile on my face because it all took less than an hour and we got a lot done. Shawn even gave us some bottled water to take to our Son as we mentioned he was thirsty. This was by far the best experience I have ever had in ANY phone store. I have been a AT&T, T-Mobile, and now a Verizon customer because this store and their staff earned my business. The fact that the manager gave me his personal phone number to get in touch with him if I had any issues went above and beyond quality customer service. We will be returning soon to get the iPad deal and add another line for my Dad's phone too. Thank You!

I purchased two cell phones for the Rohnert Park store. I was very disappointed in the service…read more So, I went to the Sebastopol location. There, I met Isiah. He was AMAZING!!!!! From now on, I will only frequent the Sebastopol store.

"I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Popped in to get my iPhone fixed. The owner of the store Arthur is a genius who did just that…read more The repair cost was ridiculously low in comparison to how much Apple wanted to charge me.

Love this store. Lots of used unlock cellphones here.. iPads too. Many people come here to buy and…read moresend back to their home town.. prices is good. Phone cases r good too. They can repair for reasonable prices.. Hours-1-6:30 pm Close - Tuesday and Wednesday

They are so awesome!! They have everything I needed! You have to check them out. My boyfriend…read morerecommended them to me. Alex b --thanks Babe!! Love this place.

I like this store very much. It gives me a safe and reliable way to trade. Whether it is a mobile…read morephone problem, it is broken, I need to repair it, or I am looking for a new mobile phone. They will help us solve the problem patiently and quickly. Charges are favorable, the price is reasonable, give you a hundred percent, too good service attitude, if I need to repair the mobile phone, buy a mobile phone, your store is the first choice! Like you!

They told me someone would be with me in 2 minutes, but I ended up standing there like an idiot for…read more30 minutes, even though I explained right away that I have an infant at home and my time is very limited. Instead of being honest about how long it would really take, the staff just kept stalling. It felt like mockery and complete disrespect for the customer.

This place is great BECAUSE of Simone. Maybe she's been promoted or moved on but I'd recommend only…read morevisiting when she is available. About a year ago I had to move a family plan of six people from AT&T prepaid to postpaid. This is VERY complicated, even more complicated than moving from another provider, believe me. Simone spent probably 2 hours helping us get this done. She was AWESOME. I'd already been to two other AT&T stores who said they couldn't help or sent me somewhere else. It's because they knew it was complicated and just don't want to deal with it. Not Simone! So I hope if she's there she helps you and if not I hope she's moved on to a better job, which she deserves.

I could not be more delighted with the service and support I received from Day Wireless Systems…read more They took time to understand our needs and to recommend the right equipment. They carefully test their products to ensure they are working, and thoroughly explained how to use everything. If you function requires quick coordination between different people, I would thoroughly recommend Day Wireless Systems' radios. I will definitely use them and their products again. Stuart Winter, Logistics Manager, East Bay International Jewish Film Festival

I haven't been to Hi-Tek Communications in a few years. The last Samsung I purchased then was…read moreworking fine until a week ago, I always come here because the staff here is knowledgable and friendly, I drove all the way from Vallejo to Berkeley and they didn't disappoint! I found out my phone was running low on memory and a security app was causing other apps to crash. I purchased a new Samsung with 128gb and they told me to come back in an hour because the transfer of my information from the cloud takes a while. I came back and my new phone had everything from my old phone I was so happy! They are one of the friendliest and best stores I've been to in a very long time!

This is not Hi-Tek anymore but a Metro Mobile phone store. I went there to understand why my…read moreEuropean phone was not working. I met a guy who took two minutes to arrive because he was doing some important stretching exercises in the room behind the store. Asked me "What do you want ?", me: "understand what is not working with my phone and perhaps buy a cheap phone if this a problem with my phone just to be able to get some basic phone calls and my sms". He looked at it "hmm this is not an american phone" then looked at my SIM card "hmm this is not an american card" obviously implying with his tone that this was just crap. I left the store without getting some advice soever. A very very bad experience...

I have been bringing my kids' iPads to iPhone Hut in Fremont for the past couple of years, and I…read morehave consistently had an excellent experience. The entire team is professional, knowledgeable, friendly, and dependable. They have handled several repairs for us over the years, and the quality of their work has always been outstanding. I especially appreciate that they are straightforward about what needs to be repaired and communicate clearly throughout the process. One of the biggest reasons I continue coming back is their reliability. When they give me an estimated completion time, the device is always ready when promised, and the repairs are done properly. It is difficult to find a business that provides this level of consistent service, and they have definitely earned my trust over the years. I highly recommend iPhone Hut to anyone looking for reliable and professional iPhone or iPad repairs in Fremont. Excellent service every time. Thank you Raj & Sok & all staff!

My daughter had her screen replaced by Phone Hut a few weeks ago. They initially bad mouthed the…read morestore that had replaced her screen prior which was unprofessional. When my daughter picked her phone up, she noticed the quality of the screen was very poor. The front facing camera was visually grainy which affected FaceTime, videos, and camera quality. My daughter ended up going back to have it looked at and Raj and Adeel let her know that it was her screen protector. They removed the screen protector which doesn't make sense at all, but my daughter left thinking that everything was resolved. Wrong, the quality of the front camera was still an issue with no change or improvement. She also purchased the screen protector from the store and never received a refund. She came back a third time and they ended up replacing the screen. Usually, second time's the charm right? Not this time. The quality was exactly the same. My daughter tried messaging through Yelp to find a resolution, but her messages were completely ignored. I'm disappointed in the customer service this store provided although having a good rating. My daughter had to find a more reliable and dependable store to have her screen replaced. So far, it's as new as the day we bought it. Not to mention that the new store we went to was very friendly, fast, and provided a warranty. Having to pay for another store's failure is unpleasant.

Don't buy no electrics from here they have the worst customer service here, they lie about there…read morepolicies and tried to rip my girlfriend off. She lost out on 75$ because they didn't want to give her the full money back and they gave her a damaged iPad. they were also selling a refurbished iPad with it being damaged on the sides and scratched for 599$. I'm not sure if it is because we were young or not but they like to take advantage of people.

DO NOT buy an electric device from here. Gave me a ipad that was damaged then instead of fixing it…read moretried to give me another one that had visible scratches and damaged on the side. I asked for 350$ back even though I paid 375$ and he said they do not give money back "due to the policy being that I need to let them fix it instead of giving money back" Then I asked for 300$ and all of the sudden they were able to do that. Then had the nerve to have an attitude with me when he gave me the 300$ back and said "make sure it's real"!! Worst customer service ever.