what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

Stopped in to get a new FREE phone according to what Verizon advertises. After you sign the…read morecontract they THEN tell you about the over $ 200.00 taxes, and three year commitment. Your first bill will then be over $160.00 for the set up fees they never tell you about. VERY DISAPPOINTED IN THIS LACK OF HONESTY AND PROFESSIONALISM. Clients should be informed on charges prior . I do not recommend getting a phone at the Oyster Bay branch, or perhaps with any Verizon branch. So the free phone they advertise, will cost you $500.00 in set up fees!

Alex is the best! He helped me set up the new phone and patiently did the data transfer. We also…read moregot amazing deals on an Apple Watch and better rates.

After spending the morning at Samsung store in Roosevelt Field to fix my wife's phone, I went over…read moreto your store, and my wife's phone was fixed. A pleasant guy by the name of Haibin, was extremely helpful. He was able to fix the phone in under 15 minutes. We are very grateful to him. All Samsung store could tell me, was my wife needed a new motherboard for $300. That was certainly not the case!!

Just like any T-Mobile around the country. Same service across everywhere at ubiquitous places...read more

Scammers. Don't waste your time or money. If Verizon wouldn't even trust them enough to make them…read morelegit, then you know you shouldn't either. My iPhone disconnected from cellular one day. So they gave me a router I never even opened from the box and suddenly my iPhone started working again? Said t would cost $20/month and turns out it's $60/month. It's just wrong. Don't give them your business. They will screw you over

AVOID!!! Do not go to this store. While they are an "authorized retailer" they function separately…read morefrom Verizon (it's messed up that Verizon even allows these locations to exist). Recently I tried to pre-order the new iPhone, did so at the store and later that day, I realized the employee made a mistake with the order. I called Verizon customer service and they resubmitted a new order for the phone. One week later, I go to this retail store to pick up my new phone only to be told that they denied receipt of the phone and sent it back to the Verizon warehouse because it wasn't on their inventory list since they weren't the ones who placed the order. Verizon customer service even confirmed that this is not how the store should have handled it, they should have accepted the order or at the very least contacted me. And the reason they likely denied receipt of the phone is because they wouldn't receive commission on the purchase. This was handled completely unprofessionally and borderline unethically. If you need to go to a retailer, go to the location on High Ridge, which apparently is a real Verizon store. Not this shoddy location.

I have found that this Verizon store has been helpful and courteous. I highly recommend using this…read morestore.

Jahmez was extremely helpful and was so patient answering all my questions. He was pleasant and…read moreprofessional and I would most definitely come back to receive his service again. Laura was also extremely helpful and kind. You have very professional and attentive customer representatives at your store. Keep up the great work!!

I would like to thank Kevin for being so helpful and so patient yesterday. I called At&t customer…read moreservice at 8:40 and they were close. I called this location knowing they will be closing soon but I had to attempt getting help from someone. Kevin answered the phone and was beyond helpful. Not only was he so patient but he knew what he was talking about. I will definitely coming in here if I need anything.

I recently went to this Verizon store. Shine and Taj were extremely helpful. While I was adding…read moresomeone to my account, Shine noticed that a promotion that had been on my phone since the beginning had stopped a year prior causing me to miss out on more than $200 in savings. He called up Verizon Inc to argue that promotion should still be there. After 45 min. on phone with them, he got me the credit. They are wonderful at this location-very patient and do their best to explain everything and to get you the best deal. Go to this Verizon location-it's the BEST.

We received excellent service from Justin! We traded in 3 iPhones for new ones and got 2 Apple…read moreWatches. He explained everything clearly and the transaction went smoothly.