Girls here helped me resolve my issue I had with boost. My phone wasn't working. When I went to…read moreboost they kept saying it's the phone but my phone is fairly new. I came here to see if it's cheaper than boost mobiles And it was. They helped me transfer everything and all I had to do was to pick a cute case and pay! Now I only pay $50 instead of $66 and get free México call. And my internets been great! Thank you! Here is my cute case

Friendly staff and great price! Just switched to this company and can't wait to enjoy unlimited…read moreinternet

I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

Employees act there like you're bothering them. They are not there to work. Sitting around doing…read morenothing and don't even bother to greet you. When asked for help . Had the phone shoved back across the table and said we can't do anything. You have to call customer service. Didn't offer to help. Nothing. Completely dismissive and this is a corporate store. Lazy, entitled and obviously just there to pick up a pay check. Oh, and the ignorant manager had to have the last word every single time we pointed out a failure in their customer service. They are not responsible for anything which is endemic these days. Give to charity rather than these ungrateful people.

Here's what you need to know: A national chain box store is basically homogeneous and the only…read morething one can review is the service. And based on the AMAZING service we received on July 4th 2023 from Paris, I would rate it 10 stars if I could. We needed to explore options with phones, multiple lines, and accessories. Paris was the only one working all day on Independence Day and after assisting 2 other guests before us, he spend 2 hours with us to help port a number, find us the right phones, and set up our plans for us. Just fantastic service, and incredible professionalism and expertise. I never thought I would be smiling and happy leaving a mobile phone store but the great interaction and service from Paris really did that for me and my family.

We went to the AT&T store on Golf Road in Schaumburg to upgrade my wife's and daughter's phone…read more They evaluated my daughter's phone and gave us a trade-in value of $350.00. They didn't have the new phone in stock so they shipped it to us and told us that we had to bring old phone back when new phone is operational. We brought phone back and they changed their tune and told me the the phone was only worth $20.00. If I wanted to walk away from the deal I had to bring new phone back and pay a $55.00 restocking fee. It was a true bait and switch scenario which I have contactied the BBB to report as I am sure they have done this to more than one customer. My concern is that I have been an AT&T loyal customer for over 25 years and currently pay them around $450.00 a month for 5 phones, internet and U-Verse TV. The store Ass't Mgr said that her system wouldn't allow them to do anything else and that the system overrides and customer relationship. I was supposed to hear from the store Mgr. yesterday but didn't get a call. I now have to go to corporate and spend a lot of my time to rectify this bad service. Oh, they admitted that the salesperson who orignially inspected the phone made a mistake but the customer has to pay for his mistake. Public be aware of this store and the employees working there. They don't know what they are doing and don't understand customer relationships and the importance they bring to the organization.

5 stars for Mark who works here... very helpful and fun! Brought my two year old with me and he got…read moreus done quick and entertained my son! Win win!! Thanks Mark!!! Verizon in Randhurst plaza !

Stopped in to have my tablet looked at. I was greeted right away. They found that the SIM card on…read moremy tablet was shot. They changed it out right away and then reset my tablet to original format so it would work again. While that was going on I inquired about new phones for me and me wife. They asked a few questions and then made a perfect recommendation for me. I just need to get back there and buy the new phones. They have exceptional customer service.

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Went in to buy a battery for my car key fob. Had already opened up the fob and taken out the last…read morebattery. Employee asked me if I need help finding the battery and I say yes. He takes it behind the counter and puts in a new battery. I don't even have the car with me. I go to the register and I get charged a $15 battery installation fee. I could've bought two batteries for $999. I told the employee that you should tell people before doing the service that it's going to cost money. He says most people know when they come in. I feel very deceived. I could easily put my own battery in the key fob when I've already opened it to take the old battery out. Instead, I get one battery and pay 1.5 times the amount for what would've been the cost for two batteries. Be cautious when you go in there because they make you do a service you didn't even ask for.

When all other retailers either are out of stock or don't carry the battery we needed, Batteries…read morePlus had plenty of them not to mention 2 name brands and their own brand too! Small store next to Crumbl's and Panda Express in the strip mall. They greeted us when we walked in and helped us locate the battery we so desperately needed for our garage door Q app. Prices we found are better than the big box retailers and service and help was excellent.

Paul. Amazing. Was quoted 200$ to get my screen repaired at another place. He offered 90$ for a lcd…read morescreen or 150$ for an oled replacement. Both prices are amazing. Also very quick service, accommodating, and trustworthy! He does business very well, and was easy along with enjoyable to talk with. I would 10000% recommend this shop.

BAD ATTTUDE WITH LACK Of COUSTMER SERVICE…read more I went to fix the Screen for my phone. Got it fixed and asked the question twice regarding the warranty. The guy at the front desk gave gave no answer and only said you paying Cash or Card. He didn't want to answer the question but interrupted me saying "YOU PAY CASH OR CARD" Don't recommend this place at all who don't value the costumer.

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

this place is a joke. They buy phones at wholesale and they give you a really shitty price. What a…read morejoke stay away from this place we warned.