larney was awesome. Was able to show up the day before my appointment, and get me up and running…read more Very thankful for his help.

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

We went to the brand new service site that just opened up. We were helped promptly by Jae Murphy…read morewho was very knowledgeable about the services and facilitated enrolling us in what was best for our home. Jae was very friendly, personable and knows the products very well! Xfinity is still hands down the best home internet & streaming network in our area.

My son went fishing and used his phone as chum, which resulted in a dead phone. So, given…read more"modernity," we had to get a replacement. It's the only Xfinity store in the area. It is what it is. Service was fine. The place is brand new. So, it was nice and clean.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

I was helped by Nathan 30 minutes of closing. He was very patient. He took his time. He didn't…read morerush. He still offered me promotions and upgrades. Also, the guys that were there that were waiting on him was very patient. They didn't rush to sell, even though the lights were gonna cut off in 40 minutes, they were still patient and at the end of the transaction. I didn't have to pay anything, but I still wind up paying my phone bill due to the fact of that patient and I'm doing everything that I can do in their power to help me to get a new device I would recommend this location to anyone who is in need of a new device and great customer service ask for Nathan of one of the guys that worked with him. This store has a great team. I was just in there today and received great customer service from another guy as well. I wouldn't go to any other store but this one I appreciate you guys keep up the good work.

Employees act there like you're bothering them. They are not there to work. Sitting around doing…read morenothing and don't even bother to greet you. When asked for help . Had the phone shoved back across the table and said we can't do anything. You have to call customer service. Didn't offer to help. Nothing. Completely dismissive and this is a corporate store. Lazy, entitled and obviously just there to pick up a pay check. Oh, and the ignorant manager had to have the last word every single time we pointed out a failure in their customer service. They are not responsible for anything which is endemic these days. Give to charity rather than these ungrateful people.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I have been with Fox Valley for 26 years and have had no issues. I love their service. The tech are…read morevary nice fellows and do their best to help you out. I was on the phone this morning with Mason and he helped me get through a situation that I most likely caused and I was up and running again at 8 am this morning. Call Mason he's a nice young man and he will help you out. I had dial up internet and still cannot get cable companies. So very glad to have had Fox Valley take care of me all of these years especially now that I work exclusively from home.

I've been using FVI for around 15 years and am still a loyal customer due to the very quick and…read moreattentive service they provide. I recently had some quirky antenna issues which made my IT connection very unreliable. They dispatched technician Cory to solve the problems which he did quickly and correctly. I prefer to support local businesses and FVI is one of the best at providing good fast internet connection. I highly recommend allowing them to prove what good service really looks like.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

Rene Ramirez is a technical analyst who maintains and does diagnostic with computer systems along…read morewith removal of computer virus.

I use this now and it is on and off at times. I so far have the on the go package but looking at…read moreadding the modem since I will now acquire a roommate. It is still a little pricey and the item is still very new. I think they need to add more towers to the area to have better connections.

I've had Clear for the last 2 years with no problems. Did have to get the Performance Dock for…read morebetter reception - then no problems at all.