They were great. Where everyone else failed, they succeeded in 15 minutes. I will not go…read moreelsewhere.

Visited this AT&T store on December 21, 2025 hoping to resolve a trade-in problem / service…read moreactivation issue. Instead of listening to my concern, the general manager interrupted me, refused to let me explain my side, and bluntly said, "This is my store, and that's how it is." He was dismissive, condescending, and made it clear that customer input doesn't matter here. I've been an AT&T customer for over 10 years, but this kind of treatment is unacceptable. No one should feel belittled when trying to get help. If you value being heard and respected, I strongly recommend avoiding this location. Store address: 22521 Tomball Pkwy

JJ was awesome and a great part of my At&T experience . Def coming back to see him! He helped me…read morewith everything about the phone that I needed to know!! I'm only coming to see Jj!

I rarely post negative experiences publicly, but after almost 4 months of dealing with AT&T, I feel…read morelike consumers need to know how broken their customer service process has become. On March 9, 2026, I called AT&T because I tried upgrading my son's phone and received a strange message showing he had supposedly already upgraded to an iPhone 17 -- which was impossible because we never upgraded his line. What followed was 2 months of endless calls lasting 2-3 hours each, constant transfers between departments, and the same scripted answer every single time: "It's just a glitch." "Please allow 3-7 business days." Nothing was ever fixed. After repeatedly starting over from scratch, I finally reached out to a former AT&T sales rep I knew who had moved up within the company. He escalated the issue to the Office of the President, and for the first time I thought we might finally get somewhere. That's when I learned the REAL issue: When we originally signed up with AT&T, someone internally failed to properly process my son's installment payments. My account is on autopay, so naturally I assumed everything was being handled correctly. Instead, AT&T's own error created a situation where the phone appeared unpaid and ineligible for upgrade. Eventually, after more weeks of back-and-forth, AT&T admitted responsibility. They charged me for the remaining balance, credited back the missed payments, and told me everything would update within 24 hours so we could finally upgrade the phone. "Sorry for the inconvenience." Except... it STILL wasn't fixed. Fast forward to Memorial Day weekend: I took my son to an AT&T corporate store to finally get his new phone after being promised for MONTHS that it was resolved. The store rep looked at the account and immediately told me: "You're still not upgrade eligible." My son was literally in tears. Since March, he's been repeatedly told he'd finally be getting his phone "soon," only for us to hit another dead end because AT&T still hasn't corrected their own mistake. Now the representative from the Office of the President has stopped returning my calls entirely. At this point, I'm asking myself why I'm still a customer. We have 9 lines with AT&T -- phones, watches, iPads -- and pay a significant bill every month. Loyalty clearly means nothing when customers are forced to spend months chasing resolution for a problem they didn't create. AT&T, do better. Because right now, companies like T-Mobile and Verizon are looking a whole lot more interested in earning our business than you are in keeping it.

I will never go to this store again. The people in there are rude and lazy, and do not want to…read morehelp customers. When someone has to go in not once, or twice, but 3 times in less than 30 minutes because what you are telling them to do is not working, maybe you quit visiting with your co-workers or get off your phone and help the customer. When you have to ask for the manager to get help, then you are not doing a good job. I will never go in this store again. I went to verizon down the street, and told them how ATT treated me, and they were appalled, and they were very helpful.

Went in to upgrade my phones, but they were also offering a $500 incentive if I changed my cable to…read moreDirect Stream. I never received so I called for an update and they have no record of it! If your changing your cable make sure you have it in writing!

Customer service was great! I had some Sim Card issues after my son dunked my phone I the bath tub…read morecame in and Rebecca helped me get fixed up right away! Left a very happy customer!

DO NOT PURCHASE ANYTHING FROM THIS AT&T STORE!!!…read more Went into this store to upgrade my daughter's iPhone. During checkout Brad told me it was REQUIRED that I sign up for insurance "because the phone is over $1000". This was not only untrue, it is illegal to force customers to get insurance, I looked it up. The insurance was almost as much as the monthly installment for the device and significantly more than AppleCare. Why did Brad make this demand, because employees are incentivized based on how many customers are signed up for insurance. Also, if you purchase in the store they charge an additional upgrade fee ($35), which I would not have been charged if I had just ordered in the app. I know because I upgraded my phone through the app a few months back and was not charged that fee. I called AT&T directly after the purchase but to cancel the order they were going to charge me a restocking fee even though the device hadn't even been processed or shipped. I did get them to cancel the insurance, they confirmed it was optional, but they refused to refund the store added upgrade fee. I have been a loyal AT&T customer for over 20 years and am VERY disappointed with the in-store experience. The only thing these stores are good for is dropping off trade-ins and maybe some limited support.

Follow-up to my earlier review: The manager, Kat, did not…read morehonor the offer she put in front of me at the store. Instead, the price per month went up $20/month. I lost time to service, did not get the offer that was sold to me by the manager, Kat, and now I have no intention of going with AT&T at all after being lied to, judged and treated rudely.

La'Darius was so awesome and knowledgeable, he made our experience extremely smooth! Highly…read morerecommend, he definitely knows what he's talking about. Great customer service.

This is the worse AT&T store in the city. I stop by this AT&T store today 7/2/19 on my lunch break…read morethe service rep had one person in front of me he told me give him a few minutes he'll be right with me 5 minutes later he finally asked what did I need help with I informed him that I had bought a AT&T type C charger at that particular location about 6 months ago he asked me for my name and number never asked for my pass code to get in my account he said that if I bought it there he could find it in other places in their system now 30 minutes go by my lunch period is over I had to leave he told me he will call me back in 15 minutes. I stopped back by 3 hours later and he stated that he was still looking for my purchase I asked him again do you need my information to get in my at&t account he said no. He told me by it having the AT&T logo on it he could replace it so I asked him why isn't he replacing it he said because they didn't have any in stock that had the at&t logo on it I said it didn't matter which brand you give me I just need a new charger. I been with at&t 10 years and paying $250 a month I'm just waiting for the Note 10, I will be switching providers I never did get my charger replace very terrible experience

From the owner: AT&T, serving over 81 million wireless customersread more

Exceptional Service at AT&T Cy‑Fair (12020 FM1960RdW, Suite900, Houston, TX77065)…read more I was at my wit's end after visiting two other AT&T locations with no success--my phone fell in water and had been lost for a week, and I have a complicated phone/internet plan that no one seemed able to resolve. Then I walked into the Cy‑Fair store and everything changed. Joseph and the rest of the team were incredibly knowledgeable, patient, and truly went above and beyond. They stayed past closing time without hesitation to make sure I left with a working phone and peace of mind. I felt heard, supported, and never rushed--something I hadn't experienced at the other locations. This team delivered the kind of service you hope for but rarely find. Friendly, professional, and committed to helping people, even when it's not easy. Huge thank you to Joseph and the Cy‑Fair AT&T crew--you made a stressful week so much better.

The worst company, you can't cancel your services until they want to stop charging you, they charge…read moreyou even what you breathe, they charge automatically if you authorize it, they are thieves.

I just visited this location and bought a new phone, changing from the Galaxy to the I Phone. Syed…read morewas helping me and he did a wonderful job of explaining the features of the phone, helping me sign onto the icloud, and connecting the phone to my car blue tooth. He was knowledgeable, courteous, and friendly. I highly recommend Syed for your phone concerns, questions, or in buying a new phone.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Spring store today.

He fixed my iPad screen in 45 minutes! Works great! Best priced in the area! Store is clean & he…read morehas lots of parts in stock! Stop by for your repairs!!

Took a iPhone 12 here to get the back glass repaired. The gentleman talked on a speaker phone the…read morewhole time while working on it. Both front and back cameras worked fine prior, it was just an aesthetic thing to change. After the back glass repair was completed (looked fine, no cracks) but a few day later trying to take a selfie photo or back way photo, it would not work, black and glitchy on the back and the front camera won't even recognize. Called Apple for help, now "both front and rear camera sensors are now faulty" - per Apple Diagnostics. So after spending 100+ dollars here, now I'll take it to Apple to spend more money. Do not recommend!! The reason I came here was because of the reviews.

I decided to come R&R and I was surprised by their customer service. They greeted me & tackled all…read moremy issues with my phone T-Mobile sold me. They could have easily turned me away & told me to go back to T-Mobile store but they didn't. They actually took the time to help me & fix my problems. They know their stuff & are more than patient with me & other customers I seen walking in. They earned 5 stars. I will definitely be coming here again. Thanks again R&R.

No vengan a este lugar no lo recomiendo traje mi celular a cambiar la pantalla y resulta q empeoró…read moreahora no funcionaba en nada y cuando lo lleve no estaba así pedí q me lo reparan xq pague 250 y el dueño simplemente no pudo me dijo te reembolso 150 y le dije noo xq si t di 250 y mi celular quedo malo inservible así q perdí mi dinero y mi celular entonces no vengan a este lugar .