One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

They are so rude here for apparently no reason - has happened with different "customer service"…read morereps over the past couple weeks.

Milena was a huge help; she sorted out all the lines and was very friendly.i so loved this storeread more

They could not do a sim card, have to go to a main store. They could not file insurance claim for a…read moredefective phone; call a number. And they couldn't find and diagnose why i keep getting extreme dropped signals. 0/3. Will NEVER go back to this one. And parking in here is a joke lol

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

horrible And since you need 85 characters then let's just…read moresay that I will be doing everything in my power to avoid Spectrum whenever possible. Communicating with the staff who answer the phone feels futile, especially when they told me they see the error and that I was over billed but are completely unable to reverse the charge, credit my account or do anything to help me even after several long holds and speaking to various supervisors. avoid if at all possible.

my wife and i came in on Sunday to look at our plan and look into getting a phone upgrade. Richard…read morehelped us and I was extremely impressed by his kindness, patience, efficiency and knowledge. It was a pleasure to work with him, these days it is rare to find people with both technical proficiency and customer service skills. This man is very good at his job and verizon is very lucky to have him

Mike was nice and made sure I was happy with my purchase!!…read moreHe's a good man, he was nice and patient

What ever your needs, electronically and more, it's at Best Buy. The employees have been great,…read moreattentive, knowledgeable and accommodating!!! So glad I can just get in my car, drive to Best Buy, get what I need, have it shipped for free if it's not in-store and go back for all tech support.

My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

If you come to the Verizon store I highly recommend working with Marshall. He's very knowledgeable…read moreand keeps it professional even when I'm not able to.

Marcial made the experience smooth and seamless, very professional and kind. Thank you!read more

Great service and very reasonable price to replace iphone screen protector…read more They gave me a discount for my repeated service!

I have been using ZAGG screen protector's on my iphone for years and was happy a kiosk opened at…read morethis location. All of the employees are very friendly. They always replace my cracked screen protector in minutes. This OCD girl leaves happy once her phone is flawless again:) LOL! They also sell accessories, chargers, wireless charges, etc. *Located on the 2nd Level of the mall *Park on the roof - enter through the food court. It is to the left of Wetzel Pretzels near Bath & Body Works

Chris was the best! I showed up with an iPhone that seemingly died during an iOS update, and I…read morecould not recover. It wouldn't stay synced with a computer to update or restore, and thought all was lost. Dropped by in the morning, and Chris was able to work on the phone, cleaning out the lightning port and receiving a stable connection so that he could initiate the update. Best of all, I didn't have to restore the phone as the update was able to go through. Huge help, and gladly will think of them when running into future tech issues.

I came in because my charging port for my iPhone wasn't working anymore, turns out it just needed…read moreto be cleaned. They cleaned it up, got it working in about 2 mins and sent me on my way. Super impressed with the customer service at this location.