They stretched all my new cowboy boots for no charge. I will he shopping for new things again thank you

My son received a belt that was a hair too small for Christmas. You had the same belt in stock, so I walked in and a nice young man greeted me, asked if I had a return or exchange. I explained we wanted the same belt, bigger size and he told me to go grab it and we would do an even exchange up front. Easy enough, I had all necessary paperwork, and a gift receipt. When I got to the register I was greeted by an associate who is named Miranda. Miranda is honestly, hands down the worst customer service associate I've ever encountered, and I shop at Walmart for groceries so that's saying a lot. I told her exactly what I wanted to do, and she was aware of the transaction and echoed what the young man said when I walked in. She Explained that they're able to perform this in store because of the holidays and whatnot and that they're allowing online orders to be returned in store. Then she tells me to pay for the belt because instead of performing an Exchange, she just chose to perform a refund "on accident" to the card it was purchased on. This was not what was requested. The definition of exchange is different than the definition of refund, but apparently Miranda isn't aware of this. A training issue maybe? Maybe she needs some dictionary time? I'm not sure. Either way, she needs help. The problem is this was a gift. I now have to go ask someone to *repurchase* a gift they bought last month, because your associate said it was easier to do it that way for her. I had been clear about what my objective was from the moment I walked up there. She admitted it was indeed her careless mistake, her manager also admitted it was a mistake (she actually said it was a "big hiccup") but they said they couldn't fix it now. She called customer service to back it out but they said no.  All this is fine and good, I probably could have had the original buyer of this reorder it or Venmo me, but then Miranda started laughing at me. She started doing this weird "oh well" face over and over, making weird faces, and audibly laughing at my frustration about not being able to swap my kids belt. Mind you, I wasn't being loud or rude, I just wanted to know why they didn't listen (or even attempt to listen) to what I needed in the first place. My kid just wanted a belt. If she hadnt mocked me in front of other customers, my son, and her own manager (who thought it was equally as funny, gauging by her reaction) I would have just bought him a new belt and had the original person just Venmo me and I wouldn't have had the energy to write this rude email. but since Miranda chose to laugh, I'm choosing to be mad and petty. I recently purchased my husbands 200 dollar work boots at this exact boot barn, and was also going to be purchasing a pair of boots for myself during this transaction, as well as a hat and an additional belt buckle for the belt. If his boots hadnt already been worn, I would be returning them because of this girl. Unfortunately I cannot spend money at your Atwater store again, I have never been openly laughed at by an associate ANYWHERE because she "hiccuped pretty bad" (managers words used to describe what she did, not mine) I made my son put back the other items he was buying and my boots because there was no way in hell I was going to be spending a dime there, definitely not with Miranda. Hopefully someone sees this and provides training for people like miranda, who say you can do one thing (an even exchange) and decide to refund instead of offering store credit. Never have I ever had an issue returning anything to a store before, so while this could be normal for boot barn, I am not cool with any of it. Either way, Miranda was awful. 0 out of 10 stars. The irony of all of this was the entire transaction was performed under a sign stating "easy returns and exchanges!" ....  Y'all need to take that sign out of your Atwater store. It wasn't easy. It was a nightmare. And Miranda should probably be taught that laughing directly at customers isn't ok. I am not a "customer is always right" person by any means, but even when customers are wrong, they deserve to be treated respectfully, and I was not. Miranda acting like a 12 year old and laughing a customer who was righteously annoyed at her for being unable and unwilling to perform such a simple task correctly is the definition of unprofessional and bad customer service. If she didn't know how to issue store credit (stipulation #8 on your website regarding online orders) she should have just said so. If there was a negative stars option, I would have used it. I did feel much better after buying the same belt, belt buckle, 2 hats, and my pair of boots at country outfitters for $392 without the crappy customer service. Good job Atwater joke of a boot barn! read more

I ordered online for delivery to the store. When I came in the staff was quick to help me out, and held the item up front while I shopped for other items. The only complaint? The music. Haha. I am NOT a country music person. However, the wonderful staff certainly make up for the music! Excellent service and I'll be shopping there again, should the need arise! read more

Second time coming and yet again, worst customer service, had to approach a girl for help. Short blonde lady with glasses just walking around mugging people and yelling at the employees must be a supervisor/manager. Won't be coming again will recommend to go to Turlock or Modesto better customer service! read more

Hey if ur names lizbeth and u work at the atwater boot barn my snap is chicana_abby i think ur cute and u gave me a huge discount lemme take u out for tacos chiquita read more

Boot Barn - Shoe Stores Near Me - Atwater, California

Tried to return some items that they refused to accept it and tried to get me to sign up for there rewards program. I refuse to give them my personal information for a idiomatic program and no where in their store policy dictates that I have to sign up for their rewards program management is also rude and they have poor customer service read more

Great customer service! As soon as you walk on you feel welcome and all the staff is dressed nicely. Not a boot person myself but my sister is and she loved it! They do have a great jewelry and and belt selection so I did enjoy that. read more

Great customer service here...really nice people...not a boot person at all came here onna fluke today...boy O boy there are really nice boots here read more

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I was in dire need of some new work boots while working in town. I live in Vegas and have been trying to find some time to get to the Boot Barn but in all honesty I just didn't ever have time. So while on our way back up North for another job we stopped in Tulare and my bf got a pair of Ariat and I got a pair of Justin. We were never approached not a single time by any employee to ask us if we needed any help, what we were looking for, not even a hello! I was pist. I'm sorry but if someone comes in to spend some money at your place of business you should at LEAST be saying hello! I don't care if it's twenty bucks or $500.00 At least have some respect. Anyways we get back to the job and he's in love w his and I'm just really not feeling these boots at all. So I figured I'll just have to MAKE some time to get to boot barn when I get back home in Vegas because there was no way I was going back to that place ever!! To my surprise we had a job the very next day to go to that happened to be near a boot barn! From the moment we walked into this place the women were nothing but polite, professional and helpful! I found a pair I fell in love w immediately and returned the other pair. They had so many options it made the other store look like a yard sale. I'm not trying to be rude but damn! When you are treated w respect and feel welcomed into a place you're more likely to purchase and recommend. I'll definitely be back in Atwater to get some more boots and clothes from this boot barn. Thank you Dolly for all of your help and running a store the correct way! I couldn't recommend a nicer Boot Barn. read more

Boot Barn in Atwater sucks now, they do not have much of anything 2 different styles of miss me jeans hardly no infant toddler clothes. The girls they have there now are not to knowledgeable, Dolly is really rude please take the drive and go to Modesto because here you will just waist your time.. where are the old employees that ran a 5 star store! read more

stopped here when I was in town and was greeted by friendly staff, asked if I needed help and when I did Juana was very knowledgably about the products. The store is open and very organized not like the one in Morgan Hill that is very crowded and overstocked, you can barely walk. But I had a great experience and purchased items for my son and myself. the jewelry section is awesome. I love how well styled the ladies staff is too! I will defiantly come here again when I need western gear. read more

I had to go in over the weekend because I realized the thread on my boots was coming apart. When I walked in I have never experience such GREAT customer service. I explained what was happening and that the boots were only about 5 months old and Kate allowed me to exchange them on the spot. She was an awesome employee. I usually go to the Clovis or Tulare one, but because of the experience I had at this one I will only go to this one!!!! Thank you, Kate, for making my experience amazing!!!! Sydnie read more

I definitely wouldn't recommend going here, the employees are extremely rude and they walk around town flirting with married men at public events. I tried exchanging a pair of pants here and they refused to do it. I normally go in bootbarn at least once a month but I will NEVER go back to this Bootbarn. I will shop online or go to a different town to shop at there Bootbarn. read more

Was pretty happy with this place purchased a pair of boots but didn't fit found the same ones at a different boot barn location asked to transfer to this store location 2 weeks later still waiting read more

Boot Barn in Atwater treats customers like they are walking into an old fashioned small town store. Everyone is so nice, and helpful! It doesn't get any better than this. If they don't have an item they will call all of the other stores to find the item. And it is very unusual for them not to have an item. Great customer service, large selection of clothes and boots. And if you are looking for a gift they have lots of nice western home items. I highly recommend Atwater Boot Barn! read more

This place is a joke,Custom service was by far the worst, they were very rude and so unprofessional. Will definitely not be back.