Sheila was very unprofessional and lazy. When I voiced it she tried to stall my service after the fact that I spent more then 700 dollars by moving an associate from the floor to another part of the store so that he wouldn't help me while I was talking to him. Fortunately Camden was a stand up guy and helped out a fellow Veteran. Props to him. Sheila was a bitch. One of the other associates also insisted she take our items to the register like we were going to steal items. Doesn't seem like they are very friendly to people that don't look like they speak Spanish. Typical. read more

If I could do less stars I would. VERONICA please allow me to spell it again... VERONICA. Is one of the most unpleasant individuals that has ever helped me at any retail location ever. This is my third time coming to this boot barn (the last time BTW), and it's unfortunately the third time that I've had to speak with her. She is very unwilling to help, answer questions, or just be a pleasant human being. It's unfortunate, because trust me, we are the financial and social demographic for this store. And I refuse to spend another penny here. It's a shame that everyone else is so wonderful, and one person has to ruin the perception of the entire store, and ruin our experience all three times that we have come. We come in in a happy joyous mood, because who wouldn't be happy to buy cowboy boots and hat. And we always find that the second we speak with VERONICA in any capacity, happiness leaves, and we regret even getting out of the door. read more

Came in with the wife, and went shopping with her. That was exciting... They separate the men's apparel by the women's apparel. Upstairs is for the ladies, and downstairs is more catered for men. The wife found the clothes that she wanted. The staff was super friendly and the store was clean read more

I've been coming here for years. The customer service is just how you would expect if you walk in looking like you have no money they're gonna treat you like it. My last pair of Wolverines I bought there only lasted three months before the bottoms cracked. Wolverine is complete trash. Don't buy anything wolverine. read more

Boot Barn - Wolverine boots three months old cracked on both qualities is trash trash - Shoe Stores Near Me - San Bernardino, California

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My opinion, my review. IJS...This facility needs a review...Went for a birthday gift. The service was good, friendly and helpful. Charlene the check out lady was an example of great customer service. She was attentive, helpful and answer a ton of our questions. Just had to shout her out an say duplicate this lady and give her a raissssssssseee. Spot by and say hi Charlene!!!! read more

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Great Customer service Jessica called a store and held forever trying to find a top for me they didn't have in stock for me appreciated the help. A gentleman showed her how to call I didn't catch his name appreciated their help. The girl checking us out was very nice too receipt says sydnee but I think her name tag said something with a J? Dark black hair with glasses anyway very nice girl too very clean store thanks for being sweet and kind in this heat today! The other store wasn't welcoming and clean and we traveled from OC so we appreciate it! Thank you! read more

The service was amazing, there was something for each of us and the quality was excellent.

One person doing returns and exchanges. A very long line while cashiers have nobody. Do not recommend.

Wife and I bought hats and boots. Customer service was phenomenal, workers were super nice. I definitely recommend this place.

I wouldn't recommend buying boots from boot barn. The quality is just not there I've gone through 3 pairs in 3 years. They want to price them as a quality boot but they don't last with mild wear I can't imagine if I really used them for work. Rank 45 and Cody James inferior boots save yourself the trouble pay a little more for a good pair of Tecovas. read more

This is the best place in Southern California to get all your cowboy and cowgirl western wear! Also it's the best place to get work boots for yourself, boyfriend or husband! They have several different styles from lace up to tennis shoe style boots all the way to pull on cowboy boots style! The pricing depends on what style of shoe or boot you select! I have bought all my boots I wear for work here and have not been disappointed yet! Just bought my 3rd pair of work boots last week and have already worn them and they are phenomenal! If your in the market for a new pair of work boots I highly recommend you check out the Cody James brand cause you will not be disappointed and that's the only brand of work boots I wear cause they are comfortable being on your feet all day and they last and can handle whatever you throw at them!!! The staff is also very professional friendly and helpful!!! read more

My niece and I went to this location today. I was so impressed! Multiple people came up to us asking if we needed assistance. Customer service was superb and the selection and quality of boots were so great. I highly recommend. read more

Employees are in absolutely no rush to help you if you don't look like you would speak Spanish. Only a couple of them are even remotely friendly. Service is incredibly slow. Good selection of nice quality but expensive clothing. read more

Thus store is chock full of goodies! It's parking lot is tricky, but you can manage. It's in an industrial area. Samantha was so helpful to us for finding sizes I needed. Frank was also very helpful in finding Dickies coats that I was looking for. Overall, there's so much stuff it's a bit hard to navigate the store, but you can find EVERYTHING! Women's is upstairs, also very packed! Check this place out for work clothes or for Christmas gifts! Just a recommendation to the store: time to dust and vacuum, this store is a bit dusty. read more

Employee Josh at the register today really shouldn't be working in the front dealing with people with his attitude. I assume he is a manager or something because he was telling people what to do. No leadership skills doesn't know how to communicate respectful to his team and he shouldn't be in the front dealing with customers. I left my boots at the register and won't be back. I will buy somewhere else. Can't be a leader with that kind of attitude. read more

Awesome place to get work boots and country western gear. We like coming here because you can try everything on yourself it's all right there all in different sizes. They also carry wide and extra wide boots. We got a few work boots here for my hubby. Great deals and awesome warranty on all there boots. Most of the staff are very upbeat and friendly very helpful. But a few of the staff are overbearing and stock u asking u every five minutes can I help you. We hate being bothered when we are looking please just welcome us to your store and leave us alone. If we needed help we would ask. That's why I took one star off. Now when we come here they know to leave us be. We Definitely will return. read more

Not sure why so many complains about the service . My boyfriend took me here to get me boots and some outfits . Justin has helped him previously. All the staff was very helpful in assisting us . Thank you Since my purchases I have visited the store in Torrence which were helpful . I went to the Los Alamitos store twice . The manager wasn't very friendly and the second time I never was acknowledged or asked if I needed any help . Recommend going to the two story Boot Barn in Redlands . Good job you all . read more

It's a bummer to go into a store as a person whom may look different than your regular clientele and be judge. Hear everyone else around me be asked if they're finding everything okay and then to be ignored... then to be hovered over well I shop as if I were going to steal something. Or to have my daughter ask me why the lady is following us. Suuuucks! Do better to the staff whom where the two woman ignoring me and following me. read more

In regards to hat shaping.... HUNTER did an amazing job! I wouldn't let anyone else touch my hats. He does an amazing job and makes sure everything fits just right. He also spends a lot of time on it and will fix things that the average person will convince you is acceptable or things that you may not even notice is wrong. He does such a good job, I've bought hats at other boot barns just to bring them to him. Thanks again Hunter! Give that man a raise! read more

My cashier Ashley was very rude.When I showed my military ID for my discount she just stared at it like it was fake.I also had a reward coupon for my purchase she look at it and said it's probably expired I said to her that I just received it yesterday.Just saying that I was not happy with the service I have shopped here before a few times I never had a problem read more

My go-to store for western wear and Carhartt work clothing. The staff is friendly and have always treated me good. As many times as I shop there, I've never had a bad experience. Gerardo is a good addition to the sales staff. Friendly and knowledgeable. Bull rider! read more

Boot Barn - Western and work wear - Shoe Stores Near Me - San Bernardino, California

hubby and i have visited this store a few times when the hubby wants to stock up on work clothes and the customer service and selection is always great. this is a two story store and upstairs has nice womens and childrens items. My husband appreciates that he can find overalls, pants in several cut styles, Carhartt shirts galore and boots! read more

Completely disappointing and angered. My husband and I were shopping for boots for his work. We never were asked if we needed help BUT there was an employee who made it very obvious he was watching us as if we were gonna steal. We got the pair we needed and he watched closely then approached us and INSISTED on taking the boots to the front for us. So when we go I notice EVERYONE had their items with them so when I asked if I bought a pair of boots am I allowed to carry them myself. She said yes of course and I said so how come they take boots to the front and she said it's only when a customer is struggling or have a lot of things....but in our case tattoos. He completely discriminated my husband because his tattoos. It felt degrading because we were the ONLY ones that couldn't carry ours items up. We went in at approximately 11:20am and the employee was a male with long hair in a ponytail. It sales persons name was "Daniel" but it was a female that rang us up. We feel completely embarrassed and will not be going back. read more

This was my hat that I left for a cleaning back in January. They called me yesterday and said it was ready and today when I picked it up it was clear that they scrubbed so hard that the white began to come off. Non of the other parts of the hat were cleaned and they tried to get me to sign for it before unwrapping it to see it. You sign that they are not responsible for damage when you drop it off which is understandable but this is the reason for this post. This hat was my grandfather's and I thought I'd be able to get it cleaned up here at boot barn. The time it took had me a bit weary but this honestly made me sad. I could have just left it the way it was and it would have been in better condition than it is now. SO just remember, if it's free, it probably costs too much Oh and they said that there's nothing they can do and that's why you sign before you leave it as they offered me to reread the paragraph on the form. So just a heads up, don't get your hats cleaned and when you see some boots you like gear, price check them on Amazon for a lower price. read more

Boot Barn - Damaged hat - Shoe Stores Near Me - San Bernardino, California

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Alexander and Justin were fast in giving me my online order, after placing it within 15 min. This was beyond service or whatever you want to call it because the line wrapped around the store . read more

Great service, every visit. My go-to store for all my Boots/belt needs. Love the store, big and open. Has everything you could need to dress and fair prices. They have rewards and coupons available thru out year. Service is always on point. Someone is available and more than happy to assist. read more

Pretty good selection of boots and clothing. I've been in the store 3 times in the last 60 days and have never been offered assistance...I always have to find my items on my own, which I'm quite capable of doing. Overall it's a good store that just needs better employees. read more

Lizeth at the counter is absolutely HORRIBLE. She had a bad attitude from the start of the transaction. We had brought up a pair of steal toe boots (and accidentally picked a "non mate" pair which is understandable) she then complained and battered us that we picked the "non mate" pair. She takes them away and replaces them with a pair that was non-steal toe (without our knowledge). The new pair she brought up was also ANOTHER "NON-MATE" PAIR. When we questioned about it she said it was not a big deal? Why not just let us leave with the original pair that we picked out in the first place? Ridiculous! She also almost didn't give us our local union discount which felt intentional until we asked about it. We did not want to argue, so we left with grace hoping that was the end of it. Unfortunately we now have to come back and exchange the pair we actually need. I am a customer service representative and manger. I hope management makes some adjustments and can improve with the team after an incident like this. read more

I do not recommend no one to buy this kind of hats they are the worst hat to shape and too expensive then the name brands like Stetson or bever Cody James hat are the worst read more

Boot Barn - Shoe Stores Near Me - San Bernardino, California

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This is seriously the worst boot barn I have ever stepped into. I asked one employee for assistance for a specific work need who just sent me upstairs. When the upstairs employee asked if i was finding everything okay i said no and she just walked away. I ended downstairs with a manager asking for help who just dismissed me and told me to order it myself online. If im just going to shop online I might as well cut out the middle man and order directly from the manufacturer. Do better boot barn. read more

I was there a couple days ago getting a birthday gift for my husband and was undecided on what to get him ask the employee to help on picking out something the tall young man was such a great help on directing me to the perfect outfit that my husband loved his gift. Thank you read more

Got a great hat shaping done by Hunter I really appreciated how they got me in on the spot fyi it's not a regular thing they do require a few days w your hat however they got me in on the spot and I really appreciated the customer service Thank You Hunter and Boot Barn San Bernardino!!! Will recommend to my friends and family!! read more

My brother gave me a gift card a few months back and I needed new work boots so my wife and I headed to boot barn yesterday. I will never step foot in that god awful place again. If you are not dressed like a cowboy the sales people wont help you but the lost prevention goons will follow you around. Overall my experiences was infuriating. You guys suck. read more

Horrible customer service... Many items are not tagged with prices. Employees are lazy read more

great help from entering the store to making my purchases. wide variety of work shoes and western wear. Good quality on everything in the store. very positive experience read more

I was their last week, And never had I felt more unwanted I'm a Hispanic male and I was asking a question to the store worker, the store worker a male younger guy, replies with such an attitude as if he was bothered that I was talking to him. Then he raised his voice at me to try and correct me on the question I asked. Telling me that only American shoes get the American flag charm that goes on the shoelaces for decor. It was so embarrassing for another man to yell at me infringe if my family. I'm sorry but I won't ever buy anything here again. As a matter a fact their is a book where house right across the street, that has an excellent variety of boots and great customer service. Not like RACIST Boot Barn read more

We are extremely disappointed with our visit. We went in with plans on purchasing a cowboy hat in the $200-300 range. Unfortunately the display hats are all out of reach requiring an employee's help. The older woman helping us didn't have her glasses so couldn't see the boxes that are even higher than the display hats. She was not very helpful almost pressuring my son to settle on one. Then she said she'd be right back and left. It turns out she went on a break but didn't inform us. The other gals "helping " were equally bothered by our requests to try on various styles. We were incredibly frustrated but were trying to be patient with trying to find hats we were interested in seeing closer. We decided to leave and found a gorgeous $230 hat at "Cowboy Boots" on Mt. Vernon Ave in San Bernadino! read more

I don't understand how can people say they have bad experience whit costumer service, I been going there for so many years,and don't get nothing, but good service and a lot of help from man and woman. huge place. a lot of stuff to choose from. (western wear). a lot of parking spaces . can't go wrong!!! read more

Nice store with a good selection of cowboy boots, wallets, Jean's, belts, shirts, belt buckles. You can go in as dressed as an accountant and transform your self into a cowboy from head to toe. I noticed one thing though, the selection for exotic boots is limited, but not to blame the store is just probably the trend. People are more thoughtful nowadays about conservation of the environment. Still I missed my nice Eel skin cowboy boots. Service is excellent, their are always checking if you need anything and they are ready to advise you if you need it. read more

Boot Barn - Shoe Stores Near Me - San Bernardino, California

We have been coming here for years. The gals are very helpful. They don't have much of a child's selection anymore, only boots for them. Nice selections for women and men though. I've also used their service for store pick up and it has been a positive experience. Just an FYI, dressing rooms are a little small for women and only two available. read more