They are not a hospital and should remove that from their sign. They a substandard over priced veterinarian clinic.

The clinic is too busy and overbooks their appointments. They do not do good or thorough animal examinations and just push for expensive blood work. It is really tough to see a Vet and one time they never saw my animal but just came out in the waiting room, took a blood sample, and never saw my animal at all. I was charged for the blood work and a visit. Very expensive!!!!! read more

My dog Ruby had severe allergies. Took her in and she was given medication to help. The best thing I have done was suggested by the vet is to wash her feet and body with baby wipes. She is doing great now. read more

We took Mikey to another veterinarian clinic. They saved his life and were shocked at the treatment we received at Border Animal Hospital, particularly when they removed Mikey's life-saving IV and gave him back to us still sick. read more

Great service for our puppies. We always go there if we need our pets cured. read more

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I have taken my pets to this clinic before and had good expierences. Not this time. I called on 7/26/23, was rudely put on hold(not given a chance to speak. After 8min. I redialed multiple times and was not allowed to speak, just a "please hold" and hug up on. I only needed to know if they do dental work, but was not given a chance to ask. The female who answered just put me on hold. It was a terrible experience with this terrible person answering the phone. read more

Visiting the area I was needing to board my Yorkie. I looked on Yelp and read the reviews. I got an appointment the next day. They gave my dog her vaccines. Now she is up to date. I also boarded her because we had a day of shopping planned. Friendly professional staff. I recommend Boarder Animal Hospital. I will be boarding her again within the week. read more

I will never come back to this place! I scheduled an appointment for my dog at 1:30pm today, I arrived at 1:15pm and they left me there waiting for over two hours without being called. I told the lady who helped me over the phone that I am a handicapped person in a wheelchair and cannot be waiting for long periods of time due to chronic pain problems; the thing is that more than three people left the clinic due to the same issue. What really made me mad was that when I decided to leave nobody tried to stop me or ask me why I was leaving, of course, on my way back home I received a phone call from them which I didn't answer. (What for?) HORRIBLE customer service! read more

Very disappointed with the care of my 3 dogs for 4 nights. I left treats with all information written on the bags and when I picked up my dogs hardly any were given to them. Also rawhide for our 140lb boy wasn't given at all. All were supposed to have the extra hour play time and none of them did but I wasn't charge either. We requested they introduce my two girls with my daughters boy which they agreed to, tech said it did not happen. Lastly my daughters dog had an accident on his bed which makes me wonder how many times they actually let the dogs out because even after 12 hours he has never had an accident. Hopefully my regular kennel will not be full next time. read more

To all the people complaining about the wait times. On the weekends it's open 24hrs , there is only one other hospital in a 2 hr radius that is open too so of course the wait times can be long. Keep in mind that if you decide to bring in your pet for an ear infection or something else that is not a true emergency you will have to wait while the vets are helping pets that are very sick. Unfortunately there are shortage of vets and the ones who do work emergency are even less. The vets and techs are doing their best to provide the best quality care for all the pets that come in and sometimes that means long wait times. Also remember that most vets have your pets best interest even if you do not. Diagnostics and treatments are recommended for a reason and sometimes owners can not afford this so vets do the best they can but unfortunately without proper treatment many pets can die and it is not their fault due to your lack of compliance. read more

My dog had a small growth on her leg. We took her to BAH to have it removed. The bill seemed very high to us (over $750.00). Questioned it and was told that's what it was. Period! Won't be going back to them. read more

Showed up at 2 pm to see a vet for my sick dog at this Border hospital and signed in with all my information and was told it was going to take about 2 hours. So I decided to wait, cause at my local vet, they were giving an appointment until 1 month later. I waited for 4 hours and decided to ask when my turn was coming ip and found out that they were bumping me down everytime another animal came in sicker, they would take this animal first. I wish they had explained that from the beginning so I would NOT have waited the 4 hours for nothing. The cost is higher than normal cause they are open the whole weekend but they only have 1 doctor, so every person is told that it will take hours to be seen. I do not recommend this animal place. read more

I took my corgi ( 4 months ) in Friday because she was throwing up fluids. They said it was Parvo without showing me any test results, they gave her a shot and an IV then sent us home with meds. During our vist there on Friday nothing was really discussed with us I mean we barely anyone but the vet tech. some lady did walk in saying she was the veterinarian but come to find out she was not even the vets they have on their staff but the lady did come in to let us know she had parvo and to check her lungs and that was it. We took her home after the vet tech said they could not do hospitalize her since there was no overnight nurses. But on Monday at 1:30AM our beloved puppy did pass away. I had called in for the paperwork since we did not see the positive parvo test and while looking at it says I denied radiology and that they told us they COULD hospitalize her. When in reality i didn't deny it and that they said THEMSELVES they COULD NOT hospitalize her. While looking at the meds on the paperwork it says there is dewormer even though SHE DIDN'T HAVE worms and of course the generic meds to " help with parvo ". When in reality they did not help any they actually made her worse. On Friday evening after meds were given as told from the vet tech to give she stopped moving and diarrhea had started very BADLY and she was puking EVEN MORE!!! So not only did we loose our puppy, but we also had to pay for meds that did not work. My mother left a previous review in detail as well about this situation and they said to give a call to discuss so i went ahead and gave them a call today and talked to the manager Carla which told me they did all they could do, parvo is very strong and basically saying it was our fault and not to get another dog since are home is infested with parvo now. I dislike how they treated us at the office with our puppy and i am extremely upset and feel disrespected by the manager Carla. I understand parvo is something that is extremely difficult to care for but i don't think any of it was handled properly. read more

We used this vet for years until we moved. I found myself in need of boarding and needed someone I could trust with my blind dog. I remembered that this vet boards. When I called they were wonderful and patiently answered all my concerns. Long story short my dog did great. They didn't mind that I called several times to check on my baby or that my baby can be rude. I was even able to schedule grooming while he was there. He came home happy and looking cute as a button. I would recommend them to anyone! read more

Staff was friendly and clean. Reasonable prices for my puppy's needs. Complaint is them not wanting to give my fiancé a military discount on my behalf since I am out of town. Being open on Sunday is a big plus. Will return read more

I was a customer for a few years, but after many mistakes with my three dog through out the years, I am no longer a customer. Their most recent mistake and the one that made me decide to stop going there is the inconsistent medication policy, but the several rude staff members, horrible wait times, several unprofessional staff members, and dirty patient areas contributed too. The first time I tried to refill my dogs heart medication I was told it was a 24-48 hour wait time to refill if I don't have any remaining refill. I had 5 remaining refills so I was told it would be under 24 hours, I ended up waiting the 48 hours. The second time I tried to refill, I was told I had no refills so it would be 48 hours. Keep in mind I had 4 remaining refills. So I mentioned that the medication bottle shows 4 remaining refills, I got attitude back and still had to wait 48 hours. The third and final time I tried to refill the medication I was told again it would be 48 hours because it shows I have no refills left. I mentioned to them that medication bottle shows 3 refills remaining, again I got attitude from the person on the phone, but this time it took 5 days to get the medication. During the five days, I called several times, no one answered, and was transferred to a full voicemail each time were I could not leave message. I finally went to the location on the 5th day at 2:30pm and was told they closed already, 2:30 pm is not the closing time. I had enough medication four days since I anticipated a difficult time, but struggling for 5 days to get heart medicine is either incompetence or heartlessness, regardless it's bad for business. read more

If you love your furr baby's look for a different vet, this place is run by a bunch of idiots that don't recognize customer satisfaction. The receptionist acted like she was the owner and enjoyed talking down to a customer. Attended 2 appointments last two months and had to wait about two hours to be attended, today I checked in and told the receptionist I needed to go to the store quick, I needed to use the restroom and since they took hours the last two times I didn't think much of it, well I stepped out not even for 5 minutes they called me because they saw me leave so I turned around and came back got off to the lobby and I was told I needed to reschedule. I asked to speak with a supervisor and asked for a number for the supervisor and was not provided with one. I asked numerous times to speak to a supervisor and all the woman said was for me to call the number which no number was provided. After a while a lady told me that she had spoken to the doctor and that the doctor said he would take me in but that it would be the last time, I told the lady to delete my file and left. People like that are the reason this world is in crisis, if you don't mind being treated like shit, go ahead and take your pets to this place, I am not putting up with stupid, i deal with enough stupid people in a daily basis at work like to put up with stupid where I am leaving my hard earned money too. Fuck this place! read more

I have lived in the Valley for several years and as much as I like the Vets who work at the office, the wait time is HORRENDOUS! They often have no rhythm or reason to when the bring appointments back. I have easily waited an hour plus to be seen even when I had an appointment and this was before the COVID-19 restrictions. Today, my dog had an appointment at 130 and I was finally seen at 215, and I arrived at 1:11. So nice service but if you go here prepare to wait AWHILE! read more

Made an appointment and showed up on time. Their waiting room was full so I had to wait outside on their benches. I've been there before and their waiting room was also full. No big deal as there are 5 benches outside to sit down on. After waiting 45 minutes I went back inside to see how much longer I would have to wait. The receptionist told me that I had been taken off their appointment list because I didn't respond when they called my dog's name. I told them that there was no room inside for me to wait so I had to wait outside. The receptionist told me that she went outside twice to call my dog's name. She said she only saw two people outside on the benches, to which I told her that I was one of those people. She then asked if I wanted to make another appointment for a later date. I told her no because I already had an appointment for today. She graciously offered to put me back on their waiting list which was about another hour's wait. I suggest you skip Border Animal Hospital unless it is an emergency. Go to Weslaco Animal Clinic instead. Their prices are much lower there. Alternatively, you could change your name to your pet's name. That way you will perk up when you hear your dog's name called in a soft voice with the roar of semi-trucks going by. read more

Was able to book a same day appointment for my Yorkie who happened to break one of his nails. Upon arriving the front reception clerks were very helpful. My Yorkie was seen within 25 minutes. He was taken to the back to have all of his nails clipped and brought back to me quickly. Their fees are incredibly reasonable. Will definitely bring him back to this vet. read more

I was fed up with my previous vet. I had adopted a senior cat and I wanted a general exam on her (she already had he shots) and have her chipped. I made an appointment to take her to BAH. I had checked in and was waiting to be called. A very large man in scrubs came out of a door and announced to the waiting room that he did not "do cats". Apparently he ungraciously made an exception for us (Ming and me). He was distainful through the whole exam. I asked a few questions and he treated me as if I was an idiot. During the exam another man came in. He had a white coat on so I took that to mean that he really was a vet. He scratched Ming on her head and without even looking in my direction he left. He did not introduce himself to me or ask how things were going. I suspect he just checked in to make sure the scrubs guy hadn't pinched my cat's head off, figuratively speaking. I will not be going back and I recommend anyone who loves their pets to take a pass on BAH, also. read more

The customer service needs work. When U have a scheduled appointment and u still have to wait over an hour to be seen for a follow up, that's ridiculous. I'll start taking my pets somewhere else that knows how to work with schedules and walk-ins traffic. read more

A big fan. One of the best I've ever been to. Great, informed, friendly staff. Reasonable prices. I would like to see them open on Saturdays. read more

Use this place for room and board when away. Which is often. I think my animal is safe there. Of course she doesn't like staying but they seem to do an excellent job with her. They are good about bathing her before I pick her up. They wash her blanket too which is awesome! I actually am happy with the vet and rooming. I gave it 4 stars because the ladies at the front desk are rude, condescending, and very snarky. They talk down to people and they get uptight, and offended and defensive if u ask questions. The room and board out back is a bit different unless the front desk wa sent back there. But for the most part the girls back there are pretty cool. And my pet seems healthy and a little chubbier when I bring her home. I wonder if their giving her extra snacks . Lol read more

Thank you so much to Dr. Edelstein. Great Vet and awesome staff. Convenient extended hours and even open on Sundays we travel all the way from Brownsville to come see him. Highly recommend. read more

Dr. Edelstein sold this business, the new people are just out to empty your pocket books, unnecessary tests were not enough, they charged me for another set of x rays, because they wanted to check something else $345. for a stray kitten that I found a home for. Shame on you. He is fine. read more

Surprised to see this place has no reviews... Well, here goes. Called them early one morning a couple days after a long night at petdoctor911 with my rather complicated kitty, when I saw he wasn't getting any better with their ministrations. Was given a noon appointment with Dr. Nelson (their "cat specialist") but showed up to be visited by Dr. Early. I think he said his specialty was farm animals, but be that as it may, what I found was a vet with lots of grey hair (very common) and lots of common sense (most uncommon). He questioned one of the diagnoses rendered at petdoctor911 (on grounds of clinical history) and prescirbed an antibiotic for the second one that's more effective and works more rapidly (bactericidal rather than bacteriostatic). He also prescribed an NSAID for my cat's fever (present at 911 and even worse when at border) and pain, accounting for his reclusive abnormal behavior. We finished the visit with him reminiscing about how "the new docs" are trained to look for and treat very rare things and my musing about how 50 years ago we were sprinkling talcum powder on hearts for heart disease until somebody got the bright idea of opening chests and only sprinkling talcum powder on half of them. I was impressed that he didn't care a whit that I was managing my cat's diabetes directly and personally and he even complemented me on that management because my cat even under much stress (infection) wasn't spilling sugar in his urine and he feels lucky to get feline blood glucoses under 250; my goal is tight regulation with a 130 blood glucose maximum and I was largely achieving that before the current "setback". He was a bit concerned about the apparently "low" numbers until I told him I was using a human meter which typically reads 35% below a pet-specific meter like an alphatrack (or the lab facilities in his office). He mentioned he liked the alphatrack. He chuckled when I said I hated it because the strips cost a buck versus 25 cents in bulk on amazon for a human meter test strip. Bottom line: within 6 hours my cat was clearly feeling better, wasn't exhibiting abnormal behavior and was clearly on the mend within a couple days, afebrile and acting like a normal cat with normal blood glucoses on his prior therapy, to boot. This particular vet is "a keeper". read more

Awesome Vets horrible reception. Had an appointment at 9:30am called in to say I was going to be late and was put on hold, after which they hung up on me. I called back and was told that after 15 I would be considered a walk in. I arrived and signed in at 9:25am and was put on the walk-ins queue. Very unprofessional front desk staff. read more

they have always looked after our Buddy and Millie and previous pups also, the pups always know when they are going for grooming and run in by themselves, all the people have always been pleasant and helpful read more

I had a scheduled a follow-up appointment for 4pm. I arrived 15 mins early. I didn't get seen until 6:15pm. I knew there was a problem when I walked into a full waiting area full of fur babies and children playing on dirty floor. Why are appointments given if there is still a waiting time beyond an hour??? Are you overbooking appointments?? This isn't the first time I have to wait excessively. I just felt I needed to warn others this time. Your waiting time as posted is very misleading. If I didn't care for my fur baby, I would have walked out. My hands are tied. Your prices are very expensive.also. Have you considered giving your clients a discount if waiting beyond an hour?? It's only fair. Or stop giving misleading appointments. My time is valuable also. Veterinarians do provide good care and techs are very nice. It's just extremely annoying to put up with your excessive wait times. read more

We had our dog attended here for all routine / annual physicals and shots for over 5 years. Dr. Edelstein is very knowledgeable and his staff is very caring and very good with the animals. Unfortunately, our dog became ill from what turned out to be a tick bite. Dr. Edelstein immediately suggested to have our pet seem by a specialist. He volunteered to get an appointment with the small animal clinic at Texas A & M University (TAMU) in College Station. Without Dr. Edelstein contact and help we would have had to wait much longer for an appointment. We took our pet to TAMU and they continued his care. We are very appreciative for the help received by our pet during all the years he was taken care at Border Animal Hospital. We recommend them for the care of your pets and we will so to our family members for the care of their pets if the situation occurs on their visits to the South Texas. Thank you Dr. Edelstein and staff. read more