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    Born to Move

    4.3 (197 reviews)
    Closed 8:00 am - 7:00 pm

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    Bookshelf that the movers broke

    Absolutely terrible experience with this moving company and I would strongly advise others to avoid them. I was quoted and repeatedly confirmed a flat-rate interstate move from Massachusetts to New York. On moving day, after the crew arrived and reviewed everything in person, I was suddenly told I needed to pay an additional $320 due to the amount of items and an elliptical machine. I agreed and paid the extra charge before the move proceeded. The movers were careless with my belongings throughout the move. Furniture was dragged and banged into walls/floors, screws were left all over the ground, and multiple items were damaged, including my TV stand and bookshelf. What concerns me most is that four boxes from my shipment are now missing. I later learned my belongings had been transferred between trucks during transit without my knowledge. When I reported the missing boxes, the company denied responsibility and claimed everything was delivered, despite the fact that I clearly know items are missing. To make matters worse, they later attempted to claim I owed an additional $400 balance that was never disclosed, invoiced, or agreed to at any point during pickup or delivery. Communication throughout this process has been defensive and dismissive. Instead of meaningfully investigating the missing items, they shifted blame and routed everything through a third-party claims service. This was one of the most stressful moving experiences I've had. I understand that moves can have complications, but losing customer property and then handling the situation this way is unacceptable.

    The response to my prior review is an obvious lie. I posted a complaint to the better business bureau and this is their reply. You can judge the reply for yourself. These people are SCAMMERS. Avoid at all cost!!

    Confirmation of the Quote by the CEO Dimitrii

    WARNING: Extortion & Last-Minute Bait-and-Switch Scam (Fully Documented) Do NOT trust Born to Move. They engage in highly unethical, predatory business practices. As a returning customer, I booked an interstate move from Keller, TX to Zionsville, IN scheduled for June 4, 2026. On May 7th, their representative Dmitrii ( Founder and CEO) explicitly confirmed a FLAT RATE of $4,000 via email, stating there would be "no surprises based on cubic feet, weight, or number of boxes" and "no hidden charges whatsoever". Exactly six days before my move, when I reached out to confirm loading times , their General Manager, JJ, called me and refused to honor the written agreement. He demanded an additional $3,300 over the phone to complete the move --attempting to extort a total of $7,300 by weaponizing my tight timeline. When I sent a written email documenting this phone conversation and demanding they honor their written quote, they immediately replied with a brief email stating, "We are canceling this move". Leaving a customer stranded with an interstate move less than a week out because they refuse to submit to a $3,300 over-the-phone price hike is unacceptable. I have the entire email paper trail proving this bait-and-switch. Avoid this company at all costs unless you want to be left stranded or extorted at the last minute.

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    4 years ago

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    7 years ago

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    4 years ago

    Business owner information

    Photo of Dmitrii M.

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    6 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    5 years ago

    Top notch movers! They took time to wrap and protect the furniture, they were careful with the items, overall very good movers!

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    4 years ago

    Professional, focused and careful. I'd use them again because they did a great job and the cost was reasonable.

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    9 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    10 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    5 years ago

    These men were SO hardworking! Very efficient and careful with all aspects of the move.

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    5 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    4 years ago

    really happy with this service! Mover arrived in time and organize all the work in a timely manner. I totally recommend then

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    7 years ago

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    6 years ago

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    6 years ago

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    Page 3 of 5

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    Review Highlights - Born to Move

    Alex was personable, professional and understood my move from a home to an assisted living community.

    Mentioned in 25 reviews

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    The UPS Store

    The UPS Store

    (60 reviews)

    I wanted to take a moment to acknowledge Chris at #5711 location. I just left from this store…read morelocation for a return, and Chris was extremely patient, professional, and kind throughout the entire process. He took his time to help, answered questions calmly, and never made me feel rushed or uncomfortable. Customer service like that really stands out, especially during what could have been a stressful interaction. Chris represented the store very well, and I truly appreciated his attitude and willingness to assist. Please make sure he receives the recognition he deserves for providing such excellent service. Thank you, Veronica

    I came to this UPS store to return something from Amazon. The Amazon app let me pick specific…read morelocations to return my merchandise. It specifically says no box or label needed. Just bring it and let them scan the QR code and you're set. I went to this UPS store location in Watertown this morning and it was not a good experience at all. I should've known, as it has never been a good experience in the past. The older lady there that helped me was surprised that I showed up with just the product (which was in the box - just not an amazon box). She had to check with her manager (older gentleman)...who came over with a tape measure and was like "we can only ship items less than 16". The box was about 17" and he made it seem like he was doing me a favor by accepting it. The lady proceeded to scan my QR code and was like "I'll have to mail it like this (without putting it in another box) and I hope you get your refund from Amazon. We are not responsible. This can get lost or stolen". I asked if she could at least tape the opening to make the package more secure, since she wasn't willing to put it in another box...she said no and reiterated several more times "I hope you get your refund etc". Whatever. Returning something shouldn't be this hard, especially when Amazon pointed me here with those specific instructions. There is clearly a disconnect. This UPS store is not about helping customers. Everything felt like they were doing me a favor, ugh! I would not go here again. I'd gladly put the item back in a box and go to USPS or something instead. I wouldn't have gone here in the first place had the app offered the Wholefoods return option - always a good experience there!

    Value Store It Self Storage

    Value Store It Self Storage

    (38 reviews)

    Allston/Brighton

    Finding a unit at Value Store It has been one of the most pleasant storage experiences I've ever…read morehad. Kenny, the manager, is one of the kindest and most patient customer service representatives I have ever encountered. Kenny showed me several units, answered all my questions, and even helped me think about which unit is best suited for me instead of just going with the higher priced unit. You can tell that he really cares about his customers rather than other storage companies who just want to make a buck. He even stayed an hour after closing time to show me more storage units because I couldn't make up my mind. I didn't even get this type of service at Chanel! The storage units are well kept, clean, and well ventilated. The prices are just as great as their customer service. If you're thinking of renting anywhere else - don't. I couldn't stop raving about this place to all my friends. Corporate, if you're reading this, you seriously need to give Kenny a raise. I've never met anyone more dedicated to his job. Get off yelp and call them already!

    This storage facility has been absolutely fine to have as a back up for holding large items. Not…read moresure why they decided to hire a rude and condescending person by the name of Richard. If you are late with your payment, prepare for the judgment and doggery as he is so much better than you, the actual customer that pays for him to eat. Wouldn't recommend to anyone. Two days after making full payment and still no access to my unit. Couldn't be paid to deal with Richard again.

    Born to Move - movers - Updated September 2026

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