Incredible customer service. I recently had a flat tire (Honda Civic), pulled off the highway to check things out... Bosak Chevy was the closest lot. They checked my tire to see if we could repair and put on my spare, no charge. Incredibly friendly and helpful and on a holiday weekend, no less. Nothing but good things to say about Bosak. Truly appreciative of their exceptional service. read more

06/17/26- I bought a 2025 Chevy Malibu car from the dealership in early 2025 and less than a week later, it "Reduced Power" in the middle of the highway and almost shut down. They have had my car five times and it could've been longer, but the check engine light had to remain on for them to agree to work on it, so they weren't able to. It has been over a year later and the same errors and issues still exist. They claim that GM Engineers were looking at it each time, and they don't know what the issue is. Last time they kept it for two weeks and they didn't know how to fix it and stated when it happens again, to take it in. They have it again now for over a month and still they don't know what the issues are. I had to wait over 3 weeks for them to give me a courtesy vehicle and that's only because I called corporate office. It has been a month and they still aren't aware of what the issues are and still haven't from them. THIS IS A LEMON SINCE DAY ONE. Corporate rep said that they didn't want to have to eat the cost. But why should I and pay for a car that they have and doesn't work will I transport kids in the car. THIS IS A DEATH TRAP! They do not communicate at this dealership. You will get passed around and "handled". This dealership should have zero stars if I could. *********************************************************** **CAR "FIXED" AGAIN ON THIS WEEK AND STILL NO RESOLUTION** 07/10/26 UPDATED...... THEY WILL SELL YOU A LEMON WITH NO CONCONSCIOUS! They will fix your car and tell you they cannot guarantee that it's fixed and tell you that you are crazy for driving a car they just fixed just like the Service Manager MARTY did on this week. AS HE YELLED AT ME AND MY FRIEND ALONG WITH IT BEING RECORDED ON THE PHONE OF GM CORPORATE OFFICE. I have been having tremendous issues with getting this 2025 Malibu rectified so it doesn't kill anyone while driving it. They will claim their GM Engineers have fixed it and promise you Goodwill payments but then take it back and said I need to contact GM Corporate Office. They had my car for a month and a half and same day of fixing it, it went back to the same. Now it's been over a year, and they told me that they can't give me a loaner, I have to wait a week to fix it, and they said if they were me then I should trade it in even if I may have to pay extra. I HAVE FILED A COMPLAINT ON THE LACK OF PROFESSIONALISM ALONG WITH EVERYTHING THAT HAS HAPPENED OVER A YEAR! read more

going on two weeks yet no one has reached back out to me very unprofessional they don't wanna do their jobs they're rude Mr.Theo that is managers have a couple of their branches is a complete joke guy kept saying he'll get back to me. We'd get this figured out. Never heard shit from him unless I reached out to him. I would strongly recommend any other Chevy that's not wreath owned. You're just gonna get dipped around. And it's gonna be a bad experience. Mr. Theo, if you're reading this. Let's get back to me weeks now. read more

they may be good for new car sales but I bought a 2024 Dodge Hornet and they didn't care about anything once the papers were signed. Sold me an electric car with NO CORD, NO floormats was hidden under plastic so I didn't even realize it, they "can't find" the second key fob now and will not offer replacement, and the tire inflations system that is built into the trunk instead of a spare tire is missing. Like it was stripped of anything that wasn't attached but was not disclosed. Management is ZERO help. read more

Don't buy a car here!!! They will sell you a car and tell you everything has been checked and then with 24 hours of driving off the lot a million lights will go on your dash. Not to mention for a dealership that checks everything when we popped the hood there was a used winshield wiper just laying there. If you checked everything how does this happen?? Didnt have bolts to put the license on, and gave us a key fob with that didnt work and had no battery to fix it. When you call them they say it's not their problem. Then when you call management to figure out this out no one returns your calls. Suddenly the manager is never there. Then they say GM will call you and they don't ever call back just keep ignoring you. Completely unprofessional!!!! It's sad because everything when negotiating to signing was seemless then 24 hours later hot mess and to be ignored very disappointing. read more

I was very disappointed by a recent experience with the service department. A warning message told us that the tire pressure monitoring system in our 2008 Malibu needed attention. We brought it in and a mechanic took three weeks to fix it and claimed that it was somehow related to the watch fob, which he was having difficulty programming. I'm not a mechanic, but it makes no sense to me that the tire pressure monitoring system is somehow connected to the watch fob. Six days after paying $450 for the repair (including a new watch fob), the light came on again. We brought the car in again, and it was fixed, by a different mechanic, the same day, this time by replacing one of the tire pressure monitors. I was not happy about having to wait three weeks and spend $450 when it seems all that was needed was to replace the tire pressure monitor in the first place, so I wrote to the general manager to ask for an explanation. To my astonishment, I did not receive any reply at all. Great customer service! Needless to say, we will go elsewhere next time one of our two Chevys needs service. read more

Bought my first car there and everything went well!! I was happy to say I was taking my 2016 Silverado Z71 home! Fred was a great guy and really helpful to make this dream come true!!! read more

After years of wanting to get a Chevy Suburban, my husband and I finally decided to look into getting one. Tim was there every step of the way while Adam worked hard to get us within our budget. We went with the intention of only buying one new vehicle, but Tim and Adam did such a good job we ended up walking away with a new Chevy Silverado, too!! Thank you to everyone at Bosak Chevy for making our car buying experience the way it should be! read more

I have bought 2 vehicles from Bosak and continue to use there service department to maintain my vehicles, so I would recommend them to anyone Albert Forgus was my sales man look him up, He will take care of your automotive needs. read more

I bought a Silverado in November. Went to upgrade half year later (added 1800 miles to the odometer) and only valued the truck less than half the price that they sold the truck to me. (I expected negative equity, but that was insulting). Then I go to have my first oil change done at 2,500 miles, and I'm told that my truck has very dirty transmission fluid that's old, and needs a ton of services. Why would the dealership sell me a 27,500 truck and NOT have done these services beforehand? Absolutely terrible experience with both the sales, financing, and services departments. Go to any other Chevy dealership but this one. read more

My wife and I took her 2018 Malibu in for an oil change today 1/19/2023 and asked for JUST and oil change and filter. After an hour wait they tell us her vehicle is ready. We go to the counter and Joseph hands her the bill for $81.18! My wife says what gives with this price? Joseph says we rotated your tires too! My wife says you guys rotated them 3,000 miles ago on my last oil change per my request. Joseph claims this is what we do, you get an oil change we rotate the tires too. She says I didn't ask for them to be rotated. We get the oh well, that's what we do. I guess we would of argued more but we were already running late for another appointment. We got played this "scam" by this very well known business Bosak and can't believe they are playing this game. They have totally loss our business and we definitely won't be buying our Ford Explorer from across the street which is Bosak Ford! read more

Bought a new Silverado at Mike Anderson in Merrillville recently. Wanted to get a tube of Touch-up paint to have on hand just in case... Went to Bosak Chevy on October 5th out of convenience and placed the order as they don't carry much on hand and was told it would take two weeks. Three weeks later I stop in and the clerk says they "forgot" to order my paint and it would be another week or two. After a full month from the order date they call and say it is in. When I went to pick it up, they seemed like I should be grateful that they got around to filling my order and that they were there to take my money, not even an apology or acknowledgment they dropped the ball, not even the offer of a discount for the lack of service. When asked he rolled his eyes and offered to take two dollars off... You should never pay full price or a mark-up for bad service. After I left, I called Mike Anderson Chevy and got my paint in a week. Absolutely willing to pay for the service and courtesy. read more

I have nothing bad to say about the salesmen. However, the service department is rude and extremely unhelpful. First, they tried to tell me I did not have a warranty on my car (until the sales rep who sold ot to me told them I did). They continued to "fix" one issue (a faulty oil pan gasket) but refused to look at my transmission, which shifts very inconsistently. I asked if they looked at the trans, the adviser, Rick, told me yes over the phone. When I pick up my car, he told me they didn't, because their technician said he didn't think they needed to. Still trying to get them to at least LOOK at it. I brought my car home, and it was still smoking, worse than ever now, so they clearly fixed nothing. I will now be going in, for the 5th time, to try to get them to do what should have been done in the first place. This is the worst service I have ever had, anywhere. read more

Told to be here at 9 oclock. Its 2 now. 5 hours and still waiting for completion. This place is a joke. Unprofessional staff to say the least as well read more

Since Bosak took over Arnell, things indeed have changed. It took a few months, but the customer service is much improved. My appointment was correct, the waiting area was clean, the employees were cordial. It seems as if they're pulling it together. And, they always take care of my car. I'll be back. read more

stopped in to look at used black charger r/t on lot there was Damage on car told salesman i would like to make an offer. was told price is,what it is and walked away. DO NOT GO TO THESE PEOPLE. read more

Brought my chevy that I bought from there into the service shop to get a simple tire alignment & to have a diagnostic review of my brakes. I was told I would have my car back that same evening since I brought it in at 1pm. The day goes by with no calls from them. Around 6:30 I called thinking it would be ready & waiting on me. I spoke to a woman at the desk stating "they closed at 5 but I can give them a message." The next morning around 9:30 I spoke to a man at the service desk (who I dropped the car off to) & he said "they can't get the tires aligned right but we will call you to say if it will be done by this evening or at a later date." That is what any basic car repair shop can do let alone a car dealership??! I called them once again at 3:45pm the lady said they are too busy to speak to me & call back in a few hours. Four comes around & I remain on hold for 7 minutes just for the man to tell me "ok it's waiting" . When I get there I have to wait in line just for him to hand me the slip & keys. I will NEVER go here to get my car fixed again, let alone buy a car. It would have been a totally different experience if they would have kept me updated, I wouldn't even had cared if they had to keep it overnight again. Communication is key. I DO NOT suggest you go here. read more

Absolutely terrible experience!!!! 2 days ago we were told that our financing was set at a certain rate only to find out today when we go to close it's completely different. The salesman Tim was excellent though and was also left in the dark by the pushy manager and terrible financial guy. read more

I would really recommend walking away while you can. The professionalism of the management is non-existent. I can not tell you enough how dirty I felt after dealing with the management staff. The lack of communication, the way they talk down to you and the way you feel belittled is beyond belief. It has been a battle to get Bosak to honor their written word, not to mention the verbal agreements. I can not express enough their level of games. I am not griping about price or what I paid, I knew what I was going to pay and where my bottom line was. I am gripping about the way they treat you and how they degade you after wards. read more