I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

I was getting an air flow error on my dryer. Denis came out and "checked" my vents and said they…read morewere fine. He said we could continue to use the dryer (and need to restart it every 10 minutes and take hours to dry 1 batch), replace the control board for $700-800, or buy a new dryer. So, I purchased a new dryer, got it installed yesterday and $1k later, I'm still getting the same air flow error. it has to be the vents. I called customer service to have someone competent actually come out and fix it. Their hours say open 24 hours, same day service. But that is only for scheduling apparently because they said it won't be until Monday before someone will call me back. The incompetence and lack of customer service is beyond frustrating. Follow-up... I have record that Denis was arriving to my house about 20 minutes after 3:03 pm from a text message. At 3:26 was when I got a call with his recommendation of a circuit board. He clearly had no time to do any diagnostics that he claims to have done. After a few unhelpful calls with staff, Noel, the manager was rude, unprofessional and refused to do anything to help with this situation. Horrible customer service on top of horrible business ethics. DO NOT USE THIS COMPANY!

After weeks ago our washer broke down and it was too expensive to fix it so we went to a very large…read morecompany in Draper to look at there scratch and dent washers but they were too expensive even for those because we are on a tight budget so a friend recommended we go to the appliance outlet store the owner was very kind and gave us some good information about different brands and we bought a washer and dryer that stack on top of each other and the owner gave us free delivery and a 60 day guarantee unfortunately though right after they delivered it we tried to use it and the washer didn't work so we called the owner and told him the washer wasn't working and he had a repairman come and look at it and the repairmen thought it could be two different things so he came a couple days later with a part he had to see if this would fix the problem but the repairmen realized that wasn't the problem so he ordered the part we need and we are just waiting for him to get it so he can come and fix our washer but it is frustrating because we have been without a washer for 3 weeks now almost 4 and have had to go to the laundry mat to get our laundry done and it is pretty expensive to do that the owner hasn't reached out to try to fix the problem at all so I am very frustrated about the situation but I am glad he is not charging us for the repair at least.

This business is fantastic. They have great options on many appliances and the owner is so easy to…read morework with and helped get me a dishwasher delivered the same day as purchased. I have told many friends and family members about this store and I highly recommend them. It's not just scratch and dent. Many are brand new still in the box, and you still get the manufactures warranty. We'll for sure be buying more appliances here in the future.

Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

Had a problem with a 5 year old dryer not heating. Took it apart and discovered issue could have…read morebeen one of several parts. Called Appliance Man and the woman in the parts department was very helpful - and as I had more questions she transferred me to a tech. John stuck with me through 3 different phone calls and helped me finally figure out what the issue was. He was very knowledgeable, courteous and (fortunately) patient (insert smiley face thing here). Can not give them a high enough rating based on this experience - and will certainly shop/buy from them going forward and use them for my appliance service calls as well. Just to add - after the 3rd call I learned that John is the owner of the business - and, I suspect, his customer service focus is what he hires for as well.

used this company for years, referring them to all my customers but no longer. had a washer repair…read moreand was charged close to $700 yet still not fixed. could have gotten a mew on w warranties. I stongly feel they took advantage of my daughter w these predatory pricing. i will never use again nor refer but to pay that much and its still broken, WOW

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

Returned from a 3 day trip to discover our fridge/freezer had stopped. I tracked down places that…read moreservice LG appliances online, called late at night not expecting anyone to answer. Was lucky Cobie did and set us up for an early appointment the next day. Issac found the problem right away, asks replaced the condenser. Everything went smoothly, prompt, clean service. I highly recommend Urgent Appliance Service.

Heather is fantastic! I just called her on a holiday weekend at 8:30pm and she picked up and was…read moreincredibly helpful. My elderly mother in law's refrigerator in Utah pooped out tonight, and I called her from California for help. This is the very best of small business! Thank you Heather, you helped us out tremendously.

What is this place, Brigadoon? How, in my adult life with the world's information at my fingertips…read moreand a Yelp app that knows all businesses, just how did I not know this place exists? I have been out searching for the right peach tree and searched for Home Depots in the area and was baffled by this address. In my mind, Highland Drive stops at 9400 S. That's where it stopped when I was a kid, and apparently my brain still thinks this is the case. But no, there on Highland, the road south of 9400 starts to bend and on the west side of the road, there it was, tucked back in there. Like a magical, mythical place in story. I had been to two other HDs that day, and this one by far was the most calm, least busy (this was a Saturday) and most organized. I don't think it's the first place others think of, either, so that explains the brief bit of sanity in a COVID world where we now wait in line to enter. It was tidy and civilized.

Greg was very condescending, not helpful and quite disrespectful to women. Very unpleased with my…read moreinteractions here today super sad that it happened on Father's Day. Very disappointing.

They might be great repairmen, but their communication is dreadful. Had an appointment today for…read more10-12, but they never showed up. No texts, no phone calls, no apologies. I found someone else to do the work.

From the owner: We are a full service appliance repair and installation company with extensive experience across…read moreall major brands and appliance types. Our team specializes in delivering top-tier service for both residential and commercial clients, handling everything from standard installations to complex built-in and high-end appliance configurations. We repair nearly all dryers washers cooktops, fridge and freezers built-ins ranges hoods Icemakers dishwashers and more