I had been struggling in trying to figure out if it was my wonderful Classe amp (sold to me 20…read moreyears ago by Joe Stromick..he's the JS) or if my Dynaudio speakers were the culprit to dropped and lousy sound. I started talking to Dave. He said he was scheduled for overseas travel, but he had an Atoll integrated amp on the floor. I said that's what I want (having an Atoll CD player that has been terrific). He came to my house and set it up on the evening before hiss flight. Problem solved. That's what I call going way out of the way. JS remains JS all these years. I don't think one could do better.

In this day and age, it is rare to find a brick and mortar hifi location. And when you do, it is…read morerare to get excellent customer service with knowledgable and friendly staff. All this and more can be found at JS audio. I dropped by the store unannounced, found a covid-19 appointment only sign on the door, and figured i would not be able to visit. David was near the door, invited me in and gave me the run of the building for a couple of hours. This included him showing me the high end room, knowing that i could not afford that level of gear. I found that there are items in the store that most people cannot afford, but there are also amazing products available for just about anybody. I encourage you to stop by and see for yourself!

Small store ample selection. I visited today first time…read moreTarget in Downtown Bethesda. It's small but offers a wide variety of personal care & grocery items. I found what I needed. However; this store is unlike any Target I've visited in recent years. This Target appears drab, not good lighting; as some of the aisles felt dark. So different from the bright, fresh welcoming storefront. See Photos. Checkout went smoothly-many self-checkout stations available.

This is one of the smaller Targets due to its location. It has 2 levels, and do have most of the…read moreessential item selection in stock. With comparable pricing compared to other targets, 2 Fitting rooms are relatively clean, one smaller than the other on the top level. Cashiers were pretty efficient, line moved quickly. staff were friendly. Located in the same shopping center with other businesses, which is convenient for grabbing other things along the way. No parking is directly for this target , but do have paid parkings nearby with reasonable walking distance.

Great experience. We ordered a tv which was broken when it arrived. It was not Graffiti's fault,…read morebut their response was outstanding. You can tell a lot about a company when things go wrong, especially when it's not their fault. They could not have been more helpful and responsive in making things right. It was as if the problem had occurred in their own home. The installers were really hard working and professional. What I realized was that if I had bought the TV from Amazon or Best Buy, which I had been considering, I would have been totally screwed when the tv turned out to be broken. Graffiti beat amazon and Best Buy's price, and provided the personal service that I never would have received from a major retailer. Highly recommend!

Graffiti gets an F for failing to follow-up, despite numerous attempts to hire them. If a company…read moredoes such a poor job of communicating with prospective customers, I imagine it's just as bad or worse once they've got your money. My advice? Forget Graffiti and keep looking.

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Came here for the first time to get the screen protector on my Samsung Galaxy Z Fold replaced. In…read morethe past I have done this myself before but since this is foldable it requires a special process. There was no wait and I was in and out in no time. The cost was much less than I expected. The staff was friendly and they did great work. My phone now looks like new again. Would definitely recommend.

TJ fixed my broken iPad in a hot second and didn't even charge me (a broken charger was stuck in…read morethe charging port). It was so quick and easy. I highly recommend.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

My Apple laptop just had a birthday, it was 12 years old, so I decided it was time to get a new…read moreone. When, I figured it out my stats...I bought my Apple laptop online. I made an appointment at the Genius Bar to get my data transferred from my old computer. Koha told me that it takes 24-72 hours to get the work done. Thank you, Koha...it was ready that night. You are the best! The Apple Store is clean and well organized. The people who work there are Rock Stars! A huge shout out and applause to Jason! He worked with me to download all of the programs I use on a daily basis and make sure I was able to use them. Jason is a magician and his fingers flew along the keyboard. He was kind, patient, and a serious expert in his craft. Jason you are a Superstar! Thank you, so very much. Another, shout out, to CJ for showing me the Apple watches and explaining all of the features on the new Apple watch. My Apple products are amazing. They are easy to use, great screen clarity and color, good speed, and last a long time. I am really happy with my new laptop and I can't thank Apple Bethesda Row for all of their help.

The Rockville store is a great shop With a great team. Just before the Super Bowl, I thought that…read moregetting a new TV was good idea. I tried all of the usual places, but they couldn't meet my delivery timetable. However, when I called the Rockville store, they said they had the TV AND promised to deliver and set it up on the following day. I was delighted and made the purchase. The installation team called me early the next morning to provide a delivery window and arrived within the window. They had the TV unpacked, set up and cleaned up all the packaging material within 30 minutes. The Samsung TV is fabulous, the service is excellent

I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores…read more When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/

The clocksmith was quickly able to ascertain the issues with a quite old cuckoo clock. He resolved…read moreit in a an efficient and timely manners. As we waited there, walk ins came in with various types of watches, he fixed them all! Ask for Harry the Parrot!

I brought my watch in to replace the watchband. I had purchased the band from the manufacturer,…read morebut needed an expert to attach it. I had a perfect experience. Ed was friendly, quick, and fairly priced. The reviews here are on the mark - this is a great store and repair shop.