excellent quality clothing. I just fell in love with the material of the clothes. Reasonable prices. Product quality and guarantee read more

BOSS - Hugo Boss - White shirt - Men's Clothing Near Me - San Diego, California

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Some say that Boss has lost his luster. They also say that the ultra popularity Boss enjoyed during the 80's and early 90's can never be replicated. And you know what? They're right. They still put out a decent suit, but if you have an athletic build you're out of luck. You won't find suit separates here, and you shouldn't. You won't really find anything that's too fashion forward here either. Just mid-range basics that will look better than the Gap/Banana Republic clothes you have in your closet. It is a step up, but not a huge step up. You can find better value at Club Monaco. But Boss wear, will hold up just a bit better. I'm just not sure if that justifies charging knit polos for $110 or $200+ for slacks. ...Still, the lines are still attractive and will definitely do the job if you're trying to attract attention. But the clothes aren't made for everyone, so if you don't have an athletic or slender build, you probably won't reap the rewards that Hugo can offer. P90X anyone... read more

BOSS - Hugo Boss - Men's Clothing Near Me - San Diego, California

Worst employee in existence. I am only online shopping for Hugo Boss from now on. I have tried coming in here three or more times, and for some reason, the same horrible human of an employee is always working. He is an older gentleman (probably the most incorrect word to describe him) around 45? He has a very thick accent, dark hair, average height, and a look of permanent disgust for everyone else who he probably views as beneath him. This is exactly how he treats you, and I think the only reason why he always was "helping me" was because he was sure I was going to steal something. I will admit I am younger than most of the other customers I see in there, so I can understand why I look out of place. I would have much preferred to shop alone than with his help, but he always makes sure to be near me, while seemingly judging my character and throwing nasty looks my way. Just to further explain myself, one time, I was looking through the boxers, and he is standing behind me the whole time and says, "You know you can't return those after wearing them, right?" He just makes me feel small, insulted, cheap, and like I have no right to be shopping in the store. The last time I came in, I left feeling so angry over how I was treated that I was in tears telling my boyfriend about my experience. (I always shopped here for my boyfriend since it's his favorite brand, and at this point, I told him he was not getting any more gifts from here.) Honestly, if it wasn't for this human (who is ALWAYS there), I love the store, the clothes, and the customer service from other employees. I won't be trying to come into the store again until I make sure I'm wearing a very expensive outfit, so this one D-bag knows I'm not going to steal something. read more

I had a fantastic experience buying a suit thanks to Elia , the sales person and Leo, the tailor. Elia was very cordial and helped me find a nice suit. Leo had all the patience in the world as we had to do alterations about couple times but he was very patient and did exactly what we wanted. read more

I spent about $1500 at this store about 8 month or so. One item ($450 shoes) got ripped after wearing them a few times. I went to the store today and did not have the receipt with me. The sales person have me attitude, looked at the shoes and told me there is nothing they can do about the ripped shoe. I believe this is horrible customer service and I will never purchase anything again at this store. Too bad that a reputable company like Hugo Boss does not stand behind their defective product. Moe over, they give you attitude about it. read more

BOSS - Hugo Boss - Men's Clothing Near Me - San Diego, California

I came here with the intention of buying a 3-piece suit that would not be at their outlet stores anytime soon, or at all, so I had to suck it up and pay retail. Retail store = better service, right? Sort of... Expectations were obviously high and initial impression of this place was good. 5-stars. Customer service from the sales staff was stellar. Sergio was attentive and knew his stuff. He got me measured and sized promptly. He informed me that Hugo Boss offers free alteration services so I took advantage of that instead of taking it to my normal alteration place. More on that later. Promise date of completion was 9 calendar days from date of sale. Walked out of the store a happy camper at that point. Now, the deduction of stars. -Called on the promise date to check on my suit only to find out it wasn't ready as promised. The person who answered the phone was apologetic and said it would be ready the next day. -1 star for missed commitment. -Came by for a test fit to find that the jacket was not taken in and tapered correctly with too much excess material around the waist area. If you're going to miss a deadline, it had better be perfect when ready which was obviously not the case here. Their tailor came out and did the re-pinning. Told me to check back a few days later. I figured mistakes happen so no deduction here. -Stopped by a few days later on the promise date to do another test fitment only to find out the jacket wasn't even touched! Enrique was assisting me at this point since Sergio wasn't working that day and confirmed that it wasn't altered due to the chalk markings still visible on the jacket. He was apologetic and said he would expedite the alteration and have it ready the following day. -1 star for another missed commitment -Came by for the final test fitment and, at this point, the suit was going home with me either way because my patience had run out. I decided if the suit wasn't altered correctly, I was taking it to my usual place even if I had to pay for alterations. Well, went in for the fitting and the jacket was still not fitting correctly so I thanked them for everything and took my suit to Castelli's. (Mr. Castelli got it right on the first try). Subtract another star. After this experience, if I were to buy another suit here, I would buy the suit and have it altered elsewhere. Free alterations...eh. I guess you get what you pay for. read more

I've been a customer of the Fashion Valley Hugo Boss store for a couple of years and really like the service and clothes. I normally don't write reviews, but recently had a great experience and wanted to share. I was in LA and went to the boss store for a few things. The service was OK and we all know I already like the clothes so I went on with my shopping. When I got home I noticed a small tear under the arm of one of the shirts I bought. Bummer! I took it to the Fashion Valley store and the general manager was very helpful. They didn't have the same shirt, but he offered to locate one for me, or replace it with something of the same value. No questions asked... They've made a loyal customer out of me! read more

I have somewhat mixed reviews about this place. I bought a suit online and brought it here to be altered. There were times when the two people I dealt with first seemed kinda rude. But there were also times when they were really nice to me. Guess I came in on a weird day. However, they really hooked it up so that I got my suit back on time for an important meeting. The person who altered my suit was VERY nice and helpful. He did a great job on my suit. My suit was way too big for me so it needed a recut. He did it all for a good price and had it back to me within two days. read more

Will has always helped us when we come in & he's 5 star service! He has consistently gone above & beyond in service. He is always accomadating & genuine. It will be upsetting if they ever lose such a great employee that understands customer service. Josh (i think) is very nice as well. I gave a 4 star because it is a great store, good selection, and clean. However, other associates are cold & seem aggragravated when we need help. They'd rather gather at the checkout counter and talk amongst themselves. read more

I am a loyal customer when it comes to the Boss Store in Fashion Valley. I personally get to work with Jorge and I've had nothing but the best service while working with him. Jorge has an eye for detail and is a perfectionist. I also appreciate that I can set appointments with him ahead of time due to a busy schedule. I've been able to buy suits, shirts and coats at the boss store. All of them have been great quality and I like the tailored fit. read more

I basically don't dress myself because I'm a four year old child. Lucky for me Justin and Will at the Boss store have taken me under their wing like kindhearted professors tutoring a struggling student. Anytime I've had questions about pairing a suit with some more interesting shirt and tie combos (I abhor white and solid colored shirts with suits generally) they have never steered me wrong. I'm not even exaggerating; I've gotten multiple compliments from men and women when out and about in suit and tie. Justin Timberlake ain't wrong, fellas. Beyond good color coordination, Justin and Will have taken the time to explain some of the finer details that I'm totally ignorant of, and what I can do with a tailor to add some custom flair to things I already own. Before I never knew why the tighter button on the cuffs of my dress shirts existed; they explained it to me. One thing to note is that there are (confusingly) two Hugo Boss locations at Fashion Valley now--one is Boss and the other is Hugo. The Boss store sells suits aimed a little more squarely at "business professional" (although they can be dressed down as well) and also carries Boss's sport and casual lines. The new Hugo store just a few suites away is definitely more fashion forward and sells even slimmer suits and flashier colors. If you're really looking to ride a bit closer to the bleeding edge, that's the place to hit. Here's a freebie tip for Hugo: ask for Roberto. The dude is awesome. read more

Called to check the availability of an item that morning and after assuring that the product was in stock I placed it on hold. Walk into the store (with maybe 1 other customer in store), it took 10 minutes to even get acknowledged. When I finally got service, it took 10 more minutes for them to find the hold item which ended up being the wrong shirt and was twice the price. Upon this finding, instead of searching for the right shirt they told me, "Sorry, but we are out of the shirt that you want in that size." Upon telling me that, I asked for some compensation on the fitted shirt because I called ahead and after making an issue, low and behold the shirt I want materializes. The employees at this BOSS Hugo Boss are SHADY and MANIPULATIVE! read more

I never write a review for a retail store, however I had possibly the best shopping experience to date at this location. I needed several suit outfits for some interviews and received the BEST customer service ever here. They were so helpful in selecting all sorts of sizes as I was in between sizes, different pant styles, shirts, etc. I walked out with a few outfits that will make me feel like a rockstar while interviewing. read more

Great service got in right around opening of store on a Saturday.

I could write a general review about Boss' and their pricing, but, that doesn't quite seem appropriate in a review about a specific store location. That being said, Will at this Fashion Valley location was awesome. Particularly, he helped me find some matching pieces (shirt, tie, pocket square, socks) for a suit I had purchased somewhere else. And at the risk of fielding hypocrisy charges (see: my intro sentence), Boss' wide-spread collar, slim fit dress shirt is the best fitting and sharpest looking dress shirt I have ever worn. read more

A fantastic store with not only the best and most stylish clothing for men - but salespeople who know about their product and what will look best for their customers. I shop at both the Hugo Boss Store and new Boss Store at Fashion Valley for the best men's clothing and for the best service. And I might add - the tailor does a superb job on everything I've purchased. Great prices for an outstanding product - and again, outstanding service by all who work at BOSS and HUGO BOSS stores at Fashion Valley! read more

this is no rodeo drive or LA BOSS store. small selection and seems like everything was in boxes in back like they were going out of business. read more