We were there today to look for a power recliner for my husband. The sales person, Jennifer, was…read morenot pushy. She did not harass us. When we asked questions she pointed out several great options for my husband. He settled on one of the chairs that Jennifer had recommended because it was perfect for someone six feet plus. We had gone to three other furniture stores as well but found the perfect recliner due to Jennifer's help.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

I always recommend Jordans, however, yesterday must have been a bad day for my salesperson. After…read morefirst looking downstairs and not seeing anything I REALLY wanted (I did see some possibilities), I traveled up stairs and right before leaving the area I found what I wanted. The salesperson appeared less than excited to assist me. I informed him of a few experiences I encountered with my last sofa purchased in 2022. I asked if there could be any concessions made due to them. He didn't check with a manager or anyone, he just said "NO" it was too long ago. I also stated I financed my last purchase and he informed me that old system was no longer in and a new one is in it's place. He NEVER asked if I we're interested in signing-up for that one. I have an 800+ credit score and could have easily been accepted. At that point, I just handed him my bank card and thanked him for his assistance. I left feeling disposed of. I will find the other pieces I'll need for my new sofa, chairs, pillows. etc however, not at Jordan's.

This is not a joke. This is my review. I need a new Mattress. I went down there and met the owner,…read moreTerone. Terone is the epitome of what a business owner should be! Friendly, smart, knowledgeable and willing to deal with you! And he cares!!! Not slippery typical crappy salesman, either. I have not even bought a matress, yet. That is the ONLY reason I give it 4 stars, but the fact that I did not buy anything on the spot, but will definitely be buying from them in a few weeks, should tell you everything. Its no wonder why they get so many 5 stars. Thanks for your help, Terone!

Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

Ugh. Long story but was mislead by sales lady. We wanted a king on a power base, she talked us into…read moretwo xl twins put together. My concern was that the crack in between them would be a problem. The sales lady said that if we weren't happy they would fix or exchange it. We were not happy at all, the mattresses kept sliding apart. We called and told them that we wanted the original, king mattress we had picked out. They said sorry it can't be fixed. After complaining online they agreed to fix it. We kept the bases and they took the twin mattresses back. Then when we got the replacement, we realized that they had simply glued the two twins together. Now there's a raised hard lump down the middle. We can't afford to replace a $3000 bed so we're stuck with it. We appreciated that they fixed it but It's really not comfortable.

I picked up my custom made boat mattress last Friday afternoon. I slept on it Saturday night and…read morecouldn't be happier. The fit was excellent, which was a challenge because of all the angles, and the comfort is superb. I would put it up against the Tempur-pedic I have at home. The staff were very friendly, from the minute I walked through the door to get an estimate, to the guys that helped load it in the car. Price was very reasonable for a custom boat product and it only took a little over a week to complete. They will be my first stop the next time I need any kind of mattress.

The recliner soafer we paid 2100.00 for is garbage. One side is totally flat! I wish these people…read morewere put out of business!! They've lost a lot of business just by friends coming over and looking at this thin. This thing is only 4 months old. I had a recliner sofa from Levitz years ag that lasted 25 yrs and no sinking. I'm so irate now that I will be contacting the tv channels to get this out. How dare they rob people and then don't stand by their garbage!!! Update: This place had somebody come out and put a piece of foam under the seat. In two days it was right back to where it was. I was asked by the company to take the review down. I did it in good faith that this would be repaired. I'm in the process of calling the AG amongst others to report this since I was told they could only come back once to try to fix it. This place is a joke!!

Relatively poor communication. Could be a number of factors in the mix. Have bought a number of…read moremattresses from these people. I suspect they are suffering with lack of product and lack of personnel all around due to pandemic.

We were extremely pleased with the service and experience shopping with Warmington. We have now had…read moreour Temple couches for over a year and love them! Beautiful, comfortable couches that are made to last a very long time.

I think Warmington's Furniture is amazing! The service cannot be beat. The warmth and hospitality…read moreis like no other. The value is comparable to other stores... but the furniture is top notch. I have been shopping there for 45 years.

I ordered a mattress for my hospital bed I got the wrong mattress which I paid too much money for…read morethey sent someone out to look at it and they said we're going to get you another mattress when I got the new mattress it still wasn't what I ordered cuz I asked for mattress that could be flipped so now I'm told I got no chance if I want the correct mattress it's going to cost me some money and I just don't think that's fair not good customer relations I bought four mattresses from this man and that's the end

Affordable prices…read more However, we've never had an issue with bedbugs before until after purchasing a new mattress set. A few months after the purchase, I noticed some red marks on my body and later researched the marks looked similar to those created by bedbugs. One day, I actually found bedbugs on the mattress. Like I said before, never had an issue with them before and the mattress + box were the only new furniture items purchased all year.

The customer service was good. Lots of furniture to select from. A bit pricey. I didn't buy…read moreanything but we had a good interaction with the sales rep.

It's been a complete struggle buying a couch. It arrived broken. Now we're struggling to get the…read more$1500 couch we bought fixed.

EXTREMELY disappointed. Worked with a sales person named CZARR. He incorrectly put our phone number…read moreon the order form for our mattress. We corrected him and he said MULTIPLE times he was going to fix it. He failed to do this and on day of delivery the transport company was not able to contact us to deliver our mattress. We then called mattress firm and they were able to do nothing to fix their careless mistake. They just said they would reschedule the delivery. Will not shop here again and don't recommend this place to anyone who actually wants good customer service especially after spending 1,500 on a mattress. Ridiculous.

Excellent assistance from the store manager exploring options. We were educated on Consumer Reports…read morereviews, so that combined with the years of experience from the manager, we found the perfect mattress! Manager spent a lot of time educating us and letting us try options from their large selection. You spend a third of your life on a mattress so pick a winner! Had a factory defect in the delivered platform and they immediately replaced it. Great service. Prices were competitive. Could you find a slightly cheaper mattress online? Maybe. But given the service and the value of the assistance from the store in selecting, we are very pleased with the purchase. We're not one of those sleaze bags that go try in the store, then order online somewhere else.

I don't shop here often and I find it less appealing at times. Today I got a ride to accompany…read moresomeone who needed to go so I had no choice But I did manage to have lunch there for the both of us which was very nice! The meatballs is usually their signature dish and we both enjoyed it! They seemed to have updated the restaurant with new tables and chairs and made it much larger space, more comfortable and brighter! That was a plus! The other party did their shopping and I followed , it was well stocked and organized as always then I usually hit AS IS as a last resort and found Pillar Candles marked down to .20 cents ........ You heard me right!!!!! I picked up 30 Tall Pillar candles for $6.00 What a bargain. At first I picked up a pack of 4 small pillar for $4.00 BUT THESE AT AS IS WERE DOUBLE SIZE FOR .20 cents each! So, today's savings was worth the trip! I came home and stacked then in a closet and will enjoy my candle savings !!! Thanks IKEA I might just come back after August Rush for parents buying for school supplies!

No matter how tempting the prices are, do not under any circumstances buy a kitchen and…read moreinstallation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file.