I brought an ancient clock here that no longer worked. The woman behind the counter was beyond…read morefriendly, and told me before I had come past the door how old the clock was and where it had to have come from. I was amazed. It did take a long time to hear back, and a while to get it repaired, but she warned me that it took someone skilled in antique clocks to do it and there aren't that many available. I thought the price was reasonable, and the clock works. The service is great and the woman I dealt with very friendly and knowledgeable. The bad reviews seem from years ago, maybe it's different people or they have changed the way they do business, but I am definitely bringing another clock there. It's a cuckoo clock that someone's bratty kid turned the hands backward on, which you're not supposed to do--only forward--because she wanted to hear it chime. I will comment on that when I take the clock there. What holds it back from a higher review although I was happy with the people and the service was that you do play Russian roulette trying to get them on the phone--it seems they're never there and there is no answering machine--in 2013 no machine?--and the length of time I had to wait. But the clock is indeed fixed and it's hard to get someone to repair a clock over 100 years old.

Went for a ring resized and it was helped relatively quickly dropped it off on a Tuesday got it…read moreback on Wednesday nice service

Efficient service with fast turnarounds, front desk is very helpful and friendly. $50 for two watch…read morerepair.

Village Watch is great. I brought 2 old mechanical watches in for repair. One is very old. One was…read morerepaired, rebuilt and serviced. Same for the second watch, but that one also required fabrication of replacement parts. Both watches are back in action and look and work great. They were returned to me in a week. Considering the amount of work required, that's fantastic. Jewelers who can competently and quickly rebuild a mechanical watch are few and far between. Village Watch is a gem. Thanks Avi!

This place is horrible! Do not go here! I brought them my watch to replace the battery and they…read morebroke it. They did then "fix" the watch, but it was still not fully functional, I needed to buy a new watch, and they charged me for them breaking my watch. I then bought a new watch from them, it broke within a few months, was under warranty, I returned to them, and they refused to repair it, saying the damage wasn't covered by the warrantee, when it clearly was a covered issue. Do not go here for watches, repairs or new watches. And they are not trustworthy, I will never go here again.

Such a friendly couple behind the counter and they fixed the battery on my watch in less than 10…read moremins at prices so cheap I thought I was mistaken. Love having the place in the neighborhood!

Beautiful reset my engagement ring to better highlight the stones. Very knowledgeable.read more

After extensive research of area jewelers, I chose Alex & Company to repair my treasured…read moreanniversary ring. Their careful, expert attention and explanation led us all to conclude the ring needed to be replaced -- heartbreaking, but I believed I was in good hands. Replacing the ring meant interacting with my insurance company and appraisers, all of whom commented on what a pleasure it was working with Alex and Company. And, I, completely agree! Alex, his wife, his son, and other family members and staff are kind, patient, and completely invested in customer satisfaction. The ring Alex designed and fitted for me is beautiful and in its presentation, is a tribute to my initial cherished ring. I couldn't ask for more.

Prompt reply & answered my questions. Gave me the price of each battery replacement for 3 watches…read more Reassures the Swiss batteries last at least 2-3 years. Other places charge you more for batteries that barely last a year. Also buffed the faces if two of my watches and made viewing the time even better. This Milano Jewelry is a place I'm recommending.

I brought in my father's 80 year old watch and George was able to fix it. It only took 2 weeks and…read moreI feel the price was more than reasonable. The service was friendly and knowledgeable. I would recommend this business to anyone.

I would give O stars if I could. He literally ASSAULTED me because I did not want to pay for the…read morebracelet watch adjustment because he took out and lost my watch pins right in front of me on his messy desk. His "store" is an absolute pig sty with junk covering the entire place. The watch pins were impossible to find. This is a $1,000 watch with gold pins. He grabbed the crossbody strap of my LOEWE bag right at my neck and would not let me go. This deserves to be reported to the police. Who wants to be assaulted at a watch repair shop. A less tough person than me would have be terrified. I do not want service or any further communication from this person.

I came in on a Tuesday afternoon to have a (relatively inexpensive) watch resized. 15 minutes and…read more$20 later I'm very happy, and they let me know that I have a year to come back if I want to make any adjustments. Overall great experience

Im someone that has very small wrists. I love changing my Apple Watch wristbands but sometimes…read morethey're just too large. I took two (2) in to Ocean Time today and am extremely pleased with the service. It took about 15 minutes for him to remove approx 5 links from two wrist bands. And the price was beyond reasonable at $25! That being said I highly recommend Ocean Time at The Prudential Mall in Boston.

Ocean Time is a small one-man kiosk. I walked up to have some links in my watch band removed. There…read moreproprietor (?) took care of me immediately. Professional and courteous.

I had a watch battery installed here years ago and it failed very prematurely. I returned to have…read moreit replaced and while I admittedly did not have a receipt it is because owner pocketed the $20 cash I had paid him and didn't give me one. Most jewelers date their batteries with a marker and I believe he had as well, but he denied having done the replacement and refused to replace it. For the $1.00 or so, not more it had cost him, since he already had the watch open, the smart thing with respect to customer good will would have been to just put in a new one. But he wasn't smart enough to do that. However he is very shrewd and I think, dishonest. With respect to his incessant TV ads to sell you gold and Rolex watches there for cash, I would suggest you get other quotes on your gold/Rolex before going to Marquis Jewelers!

We needed a repair of an item and found this place was an authorized dealer to do so. You have to…read morebe buzzed in before entering, which was fine. However it was busy each time I was here, and this was my first time exploring this place. I had to wait several minutes before anyone asked if I needed help. Then the conversation was very different than what I had on the phone with them. We recently bought an engagement ring and other items elsewhere, and have spent likely thousands. We can be great customers, but no one wanted to help me, and when they did notice me it was such an uncomfortable experience. I believe the sales ladies were trying to be nice, but the space in the store is very narrow and crowded, and awkward. I was never asked my name, or any other information. They were very apologetic the entire time. I did drop off the item, but after retalking about it and seeing the other reviews, I went back for the item because It was an uncomfortable experience and I was worried something would happen to a family jewelry item. I would definitely read the reviews, as their experience is similar to mine as someone coming in for an item repair. They were more interested in people buying items right away, and did not seem interested in me or my needs as a brand new customer.

I have been a EWC customer for more than 20 years. They have always been fair in trade values and…read moreprices for their watches. In addition they have the best service for the watches .... the service experts , especially Dan have deep knowledge and true love for the mechanical works of art they maintain and repair. A rare find in end to end services.

It is such a luxury having European watch company in our backyard. They have probably the most…read moreextensive inventory of luxury watches, and the name and reputation to make a buyer feel confident in their purchase. Their staff don't push watches on customers, rather they listen to you and suggest pieces that you may be interested in based on your preferences. They'll probably let you try on any watch that is less than $100,000. I have been many times to the store because I think that it is necessary to try on watches in the metal before purchasing. I love the store, and I hope you check them out.

Without doubt, the most experienced and nicest jeweler. He can repair all kinds of jewelry. He…read morehas fixed my watch, cleaned my rings, repaired bracelets. He is so inexpensive, I feel badly he does not charge more. Visit him, don't let this store close like all the other stores in WRox.

I brought in a gold coin to have made into a necklace. This is the third major piece I have had…read moremade. I had another necklace and my engagement ring made there. THIS TIME WAS AWFUL! He quoted $500 and charged $800. I called two weeks ago to see how it was coming along and was not told anything of the increase in price. When my husband went to pick it up - the price changed. We have the ticket that says $500. It is the jeweler's responsibility to quote correctly and communicate to the customer if there is a problem. If he makes a mistake the customer should not have to pay for it. AVOID THIS PLACE - IT IS FALLING APART. DO NOT TRUST HIM!