I was a long-time user of the Wilmington location. I have nothing but good things to say about the staff there, they treated our dog with great affection. The organization, however, is extremely unprofessional and I urge caution if you're thinking of sending your dog here. The Wilmington location closed today on 0 days notice due to lease issues, and as of yesterday the staff were assured the location was staying open, despite an unscheduled closure last week due to the same issues. To my understanding, they found out today that they were out of a job, with no advance notice. I strongly recommend avoiding any of the Boston Dog Company locations if this is how they run their business. It's not worth getting your dog used to coming to a daycare that could close at literally any time. In hindsight, I looked further into their 'awards' from US Pet Review, and found that USPR appears to be nothing more than a blog that exists only to give awards to Boston Dog Company. I see no evidence to suggest that it is a real industry magazine, or that it has any objectivity. Again, if you are looking for a dog daycare, I recommend looking elsewhere. read more

Exclusive facilities. Safe and clean environment. Friendly staff. Would recommend Boston dog company to all the dog owners.

First off.. all of the windows are covered so no one can see anything going on inside. Second, they do not allow the owners to walk into the facility to pick their dog up. Very sketchy... Third, they claim to walk their dogs out 2 times in a 7 hour span which is not enough if they even do that (there is no outdoor section). My dog would come home and immediately run outside like he had not peed in days. They only have one person working there at ALL times meaning who is watching the other dogs when you are taking the dogs for a walk? I have gone to pick my dog up and they are completely alone with no worker in site. Yes, it is cheap but I would rather pay more for a place I know will actually take care of my dog. Stinks that's it's the only place around for doggy daycare because it is a horrible option. read more

FRAUD AND POOR CUSTOMER SERVICE: I was a customer of Boston Dog Co a year ago. I had not used them since July of last year. Just this week, I saw on my bank account that I had a pending check withdrawal. When I looked at the picture of the check, it was a check that I had written out to Boston Dog Co. however the date on the check had a 4 written over the 3 for the year. I immediately called Boston Dog Co and left a message. Ken shortly called me back. I explained the situation and that I believed someone had written this years date over the check I had given over a year ago. Ken told me that he assumed I had made an error on the check, so he "held the check for a year". I asked why didnt I get a call from anyone at the company if there was a question about my check, to which Ken said that they try not to embarrass their customers. I said this would not have embarrassed me one bit and I would've been amenable to fix any error I had made. But I simply did not believe I had made the mistake. Ken continued to repeat that people are sometimes distracted when picking up/dropping off their dogs and this must have been my mistake when I wrote the check. I have the carbon copy of my check WITH THE CORRECT YEAR on it. I feel I was basically gaslit and made to feel like I had made the error myself. They likely lost my check and just now found it and wanted to deposit it. But a simple phone call to explain what happened would've made me happy. I am currently disputing this with my bank. I will never recommend Boston Dog Co to anyone ever again. I am so disappointed by the response from Ken about my issue. I did send him a picture of the carbon copy of the check and said I had proof I did not make the mistake and what was done to my check by someone at his company is illegal and fraud. read more

Boston Dog Co has capitalized on a market, where people don't want to spend much on their dogs and real estate is really expensive. There is not much competition and it is a super unregulated industry. My partner and I are the doting, gay parents of a lovely lab rescued from the Bible Belt. Here is our take after our first day: Pros: - Some staff seem to be very capable dog handlers. Very knowledgeable evaluation on day one. Day two drop off went smoothly, even though the separation was not easy on my dog. - Convenient locations - Humane facilities (yes, the bar is in fact that low) Cons: - Some pretty uninformed dog handlers (shouting at a barking dog, only reinforces the barking) and some pretty unenthusiastic staff. I had questions about how my dogs first day went and I was rushed out the door, even though I came at a slow point in the day. - Unclear terms... I didn't get a tour of the space and it is unclear from the website what some of the services even are. - The public, human used spaces are dirty. Given that I didn't get a tour of the part of the facility the animals are kept in means that my imagination is filling in the gaps. Verdict: I am skeptical that this will be our forever daycare but we will give it a few more tries. They are not horrible, but I am pretty sure I can find something that would work better for our family. read more

Could not be happier with the service we've received here. Our 9 month old Catahoula mix puppy has been going to daycare at Boston Dog Company for 5 months now and he absolutely loves it. He comes home super tired (which is exactly what we want!) and spends the rest of the night snoring on the couch. He has a ton of energy, so this tells us he's getting all the exercise and play time that he needs. The staff are super friendly and I usually spend ~10 extra minutes inside when I go for pick up just chatting with them about how the day went with our pup. I know our dog loves it here, because every time we go for night and weekend walks that go past daycare, he goes right up the front steps and stands at the door waiting for me to let him in. :) read more

I'm going to start with full disclosure. My dogs failed the entrance test, boohoo. I should also mention the fact that I knew this would be the case within 2 mins of TALKING to the owner. I also wavered on whether or not to write this because I didn't want a bad experience of mine to affect the success of a seemingly great cause, which I will elaborate on later. But because it was such an awful experience, if the owner does in fact have good intentions, my hope is that seeing this may help improve their approach with clients. If not, then good riddance, maybe I will save other dog owners from wasting their time. Let's start with the first interaction. I made an appointment at one location and was VERY specific about it being that location because of its proximity to my home. I showed up 1pm Wed and was told they were expecting me at other one. Ok, work-break wasted but mistakes happen. We set another one to which they did in fact show up - 5 mins late, but no biggie. This is where the real fun began. The guy who does the evaluation is apparently also the owner. Here is what I also learned about this man in the next 5 mins: IT is actually his field, not dogs - he was a chess master at 14 - at 18 he sold a chess game to Microsoft - He has sold several others - He is doing well financially - His father shows special German breed German Shepherds - their prized pup was attacked in daycare - sadly it could not compete because of this - that daycare was unapologetic - hence why he opened this one - He only pays himself a dollar a year -he does not need $ - he is into social causes and intends to fund the biggest dog shelter in the WORLD from this business(verbatim) - he has bought the location already - they need precisely 12 daycare locations to support the shelter - every vet in a 5mile radius has applied to be in their daycare - Every one of them has failed - they don't hold it against him - unlike the professors who's dogs failed - they don't like being told what's what. This is what he knew about me: My name - I have 2 degrees - the type of business I currently own - that I think he should consider concentrating on helping people with less than perfect dogs if he really wants to help dogs (oh but no worries - his mega-shelter will be no-kill and will make sure that no dogs which shouldn't be adopted out ever get adopted out and go on to maul perfect German Shepherd puppies in daycares) But most importantly! This is what he knew about my dogs: What vet they go to - they have been in daycare before I could go on with more specifics about how many languages he speaks and how strict their rules are (which was reflected in the paper they made me sign about their 3 eval-phases which in summary read "if your dog exhibits dog behavior or is a dog they are not welcome here") So it was pretty clear that my very dog-like dogs were not going to do very well on this test. I literally laughed out loud in front of him when I read the types of behavior that make a dog inadmissible there. I considered leaving then but thought, "I have already given two afternoons for this thing, lets see what happens next". He finished his bragging session and took us into a garage of sorts with another man who he failed to introduce or identify in any capacity, however he did apologize for the state of the room which we were about to enter. It was completely empty and very clean, not sure what needed excusing but do know that he did NOT ask if my dogs acted different when together, on/off leash, or how they are with other dogs, or if there is anything at all about them that he should know - info that would become pretty important in the next phase of this terrible adventure. He had them both come in, he carried in another dog, put it down and said ok. Growing increasingly uncomfortable, I let one of my dogs off their leash and the play that then ensues between the two free dogs set off a barking frenzy between my dogs (this is, by the way, already highly inadmissible behavior) then of course the humping begins, lol. I agree this isn't ideal but it happens from time to time. Strike 2! He spends a few mins circling around the fury mess "evaluating" and it basically goes downhill fast from there. Long story short, I left with the impression that he DOES NOT KNOW or CARE about evaluating, helping, or creating a successful environment for most dogs and is primarily on a mission to correct an unfortunate puppy incident years prior by creating an exclusive daycare for non-dog dogs. This is a great place for elite chess-master canines, but if you have a dog that resembles a dog this is probably not a worthwhile place to check out. Tip for the owner: Try saving dogs by not buying them from international breeders and instead from, I donno, maybe a local shelter. Bonus Tip!: Help owners of inadmissible dogs fix their broken dogs by sharing your expert k9 training skills with them at an affordable price, say... $1 annually! read more

This place is amazing. This is the only doggy day care I will EVER take my dog to. It's reasonably priced, but there are a few things that make this place a little unique: 1) Your dog has to go through an approval process to go here. Only non-aggressive, social dogs are ever accepted for services here. Because of this, it's one of the only dog care facilities that has never had a mauling incident. So... effectively, it's a little harder to get in here, but once you do, you know your dog will actually be SAFE 2) Don't be late! They close at 7pm on the dot. If you're later than 30 minutes, they make you pay to board your dog overnight. This sucks for everyone involved (including your pup probably) 3) They're still a new facility that doesn't have all it's functions up yet. They're adding a self-wash and additional outdoor facilities once they reach capacity for doing so. I could not recommend a doggy daycare more than this place. Every time I drop my dog off here she comes back happy, tired, and safe. read more

This place is fantastic, I completely lucked into them as they opened at the end of my street and I'm glad they did. Staff is very good with the dogs and really knows their stuff. They have a pretty strict screening process, but that's a good thing as you know that all the other dogs there had to get through it too, so you never have to worry about your dog while they're at daycare because all the dogs are so well-behaved. Also carries a good selection of dog treats and food at good prices which is always nice. read more