I have a monthly membership so I can get my car washed frequently during the slush and salt season…read more Consistent, efficient service every time. Is my car perfectly clean? No, but it is pretty good for an automatic wash. One star off for the raising of the price with no communication at all, just noticed it on my credit card statement.

Got the ultimate and the lowest car wash. The low one washed off all the grime and salt that was on…read morethe car. But the ultimate wash made my car look like it just came out of the showroom. The price is very good if you sign up as a member, or if you desire for once in a while that's okay also. The choice is yours.

I had my interior and exterior detailed plus some scratches and white paint marks to front side…read morepanel buffed out. They did an amazing job! My car looks like it did the day I purchased it off the lot and no more reminder of the garage I scraped the front end on! This was money well spent. service was professional and very friendly. I highly recommend the M.A.D. Doctor!

Great job by these folks on my dirty car. They managed to eliminate all coffee stains on my seats,…read morefloor mats and instrument panel. Carpets were so clean that I asked if they forgot to put my mats back! Friendly staff and they fit me in and turned the car around in a very reasonable time. Definitely will use their service again.

Second time at the Strongsville location yesterday. The lady seemed less than enthusiastic to be…read morethere as I drove up. Went through the wash, drove around entering the store for some help. After waving the lady in, I asked for two towels. Before finishing my sentence she began to over talk me working hard to make a point she was right while telling me I was wrong! I was surprised because my first time here was great! The two team members working Sunday were more than helpful and kind! As I was leaving, Amy was still talking trying to prove her point and I said to her no worries I got you and know I'll never be back!

car washed snapped my antenna off and I tried contacting them online, nothing, then called and was…read moretold they deny claims after you've left the property. so unless you immediately get out and inspext your car immediately before you leave, you're screwed.

My car was as dirty after the wash. Wouldn't recommend. I felt like I wasted $20 for nothing.read more

Do not go here! I put my money in and then I had trouble with my last dollar so it cancel the…read moretransaction and took all my money without refund. I tried several different dollar bills as well.

Used the place multiple times. 3 Occasions of car wash…read moretaking payment but not turning on. Multiple calls, voicemails and emails to company and no return. Only used this location because it was convenient, I'll drive 10 miles to a better car wash in the future. Zero stars should be an option.

I used the wash bay to rinse out the bed of my personal truck. I had hauled some wood and some…read morechips and dirt residue was left behind. I am a Realtor and have signs with my name and phone number on the side. I get a THREATENING email from the Technician that commercial vehicles are not allowed and you are not allowed to rinse out wood chips and dirt - its against their policy. I really appreciate the threat of legal actions for using a wash bay for its intended use and I appreciate how he recorded my name, license plate and phone number. BE AWARE IF YOU USE THIS COMPANY TO WASH YOUR VEHICLE

Credit card/payment system not functioning properly and business operator/employee requested…read morepayment again before allowing me to enter the auto wash bay. I told her the machine said my payment was approved so I called my credit card company who verified that a $10 charge was posted - despite my having ordered the $13.00 wash. The operator still would not permit me to enter the wash despite me putting the credit card agent on speaker to confirm I was charged. she still did not want to let me enter the wash without paying again so I requested $10.00 refund. At that point she allowed me to enter the wash. I received the most basic wash - no dryer, no spot free rinse which I had selected. Worst customer service ever. Good customer service in this case would have included an apology for the inconvenience caused me by their system malfunction, and their attempt to take a second payment from me and rude treatment. An apology and a refund or the provision of the service I had ordered could have made things right. Instead the operator kept insisting that I had only paid $10.00. She seemed to have no understanding that the problem was theirs, that she would have charged me twice if I had not verified with my bank that a charge was made. She had no concern that I was treated without any courtesy or good will. I have been a return customer to this wash despite some regular breakdowns in their auto wash not being operational. It's close to home and a good value when it was operating. I will never return and would advise others strongly to go elsewhere. It is hard to believe any legitimate business would treat a customer this way.

how do I go get my car wash and my car doesn't get wash... it needs an upgrade ASAP. I did the…read moreroyal clean option and my car still is dirty , no soap came out or anything I need a refund.