Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Jim and Kevin from Heritage Wood Floors were fantastic! They repaired my family room wood flooring,…read moreand even repaired the molding that was loose from wear and tear. The did the work extremely efficiently, and worked as a team very well. Their price for the repair was very fair. Would definitely recommend Heritage Wood Floors to anyone looking to install a hardwood floor or need repairs! Great job!

From the owner: Wood Floor Refinish & Installationread more

Requested an estimate for a structural repair after a tree fell on my house damaging my roof and…read moreceiling. No one from the company ever responded to my inquiry. Not sure if they are still in business as of summer 2025.

Messaged a few contractors here on Yelp for last minute projects we were looking to get done before…read morewe rented out our townhome, and Jose from Hernandez Contracting was the first to respond to my message. He was able to come by our place on the same day for an in-person quote and after deciding that we wanted to work with him, he was at our place ready to work the very next morning! He said he was able to come by to start work at 9am the next morning, but he was there not only on time but a bit earlier by around 8:30am! We had started off with 3 projects for him, which he quoted us for, but I ended up asking him if he could do more little projects, and he was able to take on anything we asked of him. He's awesome, he was even so respectful to take off his shoes when he worked inside our home. The projects he was able to complete for us was: 1) carpentry work in our garage (to secure some previous work done before we bought our townhouse, there were some unsecured wooden pillars barely holding up a wooden built-in storage shelf). Jose even told us how he would make it even more secure by adding more pillars where it would hold more weight on the shelf and be more secure; 2) filled up a hole in our wall, he was able to patch it up with drywall and matched the exact paint and by the time he was done and paint dried, you would never have known it was there! 3) he installed a new storm door for us, our previous storm door had a broken door handle, and Jose was able to install a brand new storm door that we had purchased, he even made sure that the storm door we bought was the correct measurement. 4) Jose installed new hardware on our kitchen cabinet doors, they were all aligned! He took the project off our hands. 5) upon request he was able to fix our closet door that wasn't aligned properly, so it didn't shut! When we bought the house it was like that, Jose fixed it! 6) he glued & aligned some wooden pieces coming off that were framing our attic crawl space. 7) he went above and beyond to find some new window screens that we couldn't locate locally, so he drove to another state to look for it the very same day! He wasn't able to locate it, so he ordered the correct sized window screens and installed them as soon as he could after it came in the mail! He was able to get most of the work done in just 2 days! Minus the window installation, which was done as soon as possible, once he special ordered it and after it arrived! His preferred payment method is through Zelle. Jose is an amazing handyman! He is punctual, very reliable, kept his word when he said he would come by and do our projects, and did great work in a timely manner. I would recommend him to family & friends, and we will definitely work with him again.

I wanted to have my front and deck door bottoms seals looked at due to some light showing and…read moredecided to contact Gary. It was super convenient talking to him on the phone, explaining my situation, and scheduling him to visit. He came by, looked at my doors, and had the thresholds adjusted to close up the light gaps on my bottom seals. He was truly helpful, and very knowledgeable about things. I'd highly recommend him!

Gary is an excellent craftsman and does top notch work. He resurfaced my rotting deck and now it's…read morebetter than ever.

We have cats and are moving out of a townhouse. The management requires pet owners to clean the…read morerugs, so I checked Yelp for a reputable carpet cleaning service and I chose Command Steemers. Scheduling was easy, excellent work, very satisfied.

My dog pooped all over my carpet. I contacted the streemers , they worked really hard on it, when…read moreit looked pretty clean, he said not good enough and cleaned it again and again . Looks like he has all kinds of machinery and liquids to clean the carpets properly. I'm really happy with the service the price and the results

Loving my new carpet! We Are Floors was very easy to work with, offered competitive pricing and did…read morea great job. Earl's quote for a higher-grade carpet was less than a big box competitor's for a lesser grade and I was able to have installation started sooner. His team was conscientious, and my new carpeting looks great. I would highly recommend Earl and We Are Floors.

Earl and his team did outstanding work on my floors. I feel that the professionalism and…read morepersonable actions where expressed through the the timely completion of the work. I recommend, We Are Floors for your floor projects. I am happy with my new easy care floor, thank you . Paula Gordon