We renovated our entire home and needed to replace our kitchen and laundry appliances. Tim at…read moreSynergy helped us select amazing and affordable appliances from their showroom, and worked with us on delivery timeframes so we could get the appliances when our contractor was ready for them and still qualify for several money-saving rebates. The prices were competitive and customer service throughout the whole process was remarkable: we were kept up-to-date on delivery, a damaged appliance was replaced immediately upon inspection from the delivery people, and when we had questions later, Tim went above and beyond to support us. We're so glad we went with Synergy instead of a big box store, and are grateful to Tim and Synergy for making this part of the renovation process as easy and pain-free as possible!

We remodeled our kitchen and bought all appliances at Synergy, which was suggested by our…read morecontractor. Great experience all around! This is the first time we purchased here and I'm sure we'll be back. Ken, Tim and Bill were very accommodating when we had multiple delays in shipping dates due to the holidays. Thorough and prompt communication on all fronts. Nice showroom where Ken took all the time we needed to demo the products. We would definitely purchase here again.

5 Stars Always !! I highly recommend The Granite Place in…read moreBurlington Ma!! I appreciate the professional and friendly service I receive whenever I call. Carol and Jonathan is always so willing to take the extra time to pay attention to the small details that make the completion of projects run smoothly. It is so nice to work with people who truly care and want the best for you.

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

One of your drivers about killed me and my elderly father today. Passed us with the road narrowing…read moreto one lane doing 50+ in a 35?? Just to get stopped 3 seconds at the next light!! I know good helps hard to find but you better check your insurance policy...

I went to Concord Lumber today to pickup some hardware and I needed some paint. I went to the paint…read morecounter and stood there for 10min and nobody was around. I stuck my head outback and yelled "Hello" and got no response. I then went up to the front counter and asked if anybody was in the paint department that could help me? The guy at the main counter told me that the guy in the paint dept would be back in just a minute. I walked back over to the counter and again stood there for a minimum of ten minutes and again nobody came to help me. I again walked back to the main counter and again I politely told the same guy as before that nobody had come and that I needed help in the paint department. Again I was told that the paint dept guy would be right over because he had just stepped out back for a minute. I politely told him that he didn't just step out back for a minute because I have been standing over there for 20 minutes at this point but again I walked back to the paint counter stood there. After another 10 minutes past, I could not wait any longer and was pretty frustrated that I had been waiting for a half an hour and that nobody from the main counter did a single thing to try to locate the paint guy and they all were fully aware that I had been standing there for an excessive amount of time. I totally understand that small businesses get busy, but the store wasn't busy! I will go there again sometime in the near future and update this review because I'm hoping today was an oversight. There's no way customer should have to wait a half an hour and basically get brushed off when you asked for help!

We went to Mack's for our kitchen cabinet pulls and mudroom hooks and were very happy with our…read moreexperience! Kristen, the sales associate, was great to work with. She was patient, friendly, and very helpful in us navigating the type and colors we wanted. She helped us stay within our budget and allowed us to take some samples home, so we could see how some of the choices looked in our actual space. One of the pulls ended up breaking upon installation and Kristen was able to get us a replacement one, on the house, which was much appreciated. Here is a picture of the cabinet hooks we were debating between. Very happy with our selections overall.

Everything about Mack Hardware is excellent ! First of all the staff is wonderful, each one is…read moreknowledgeable, helpful and great to work with . They listen to what you need, and give you a number of choices and recommendations without upselling . We had a big renovation and they were amazing to work with and love our choices . One bathroom knob was installed incorrectly by the builder and it would not unlock . Thinking it was a defective knob / lock we called Mack for guidance. Turns out our builder came and said it was not defective but their fault. We ordered a new piece to replace the mistake and the Owner of Mack called to insure we had what we needed . Hello??? Who does that these days?? A+ all around Mack - my go to for all hardware needs!!

Not a showroom for individual customers. Industry supply store. Even though The Delta website calls…read moreit a showroom...

As a sales person in the kitchen and bath industry I would like to shed light on the previous…read morecomment. Many manufacturers prefer to speak directly with the end user of their product so that they can get all of the details of the issue first hand. Many will not expedite a solution when requested by a vender because it is not their prefered protocol. I've dealt with customer service issues like this for years. Homeowners often feel they are being ignored or pushed off when actually they will get superior service by simply calling direct. Boston Basin is a great company and they were likely following the manufacturer's direction.

This is my favorite hardware store. Teddy Martino answered…read morethe phone and confirmed they had the oil stain I needed. He mixed it up before I arrived and help me pick out several items I needed. Best hardware company in Waltham, I am never disappointed. They know their products. True Value by Ideal. Thank you.

Ordered a pallet of bricks, and other materials for building a walkway. Carefully listed off ALL…read morematerials needed during phone order (which I had written down beforehand). Man who took order left out the plastic edging that I specifically requested. Paid a hefty $175 delivery charge for them to drive the materials to my house. Contractor about to arrive. When I called Ideal and told them that they neglected to include the plastic edging, they told me they had no record of that, and I'd have to pick it up myself. No adjustment to the $175 delivery charge, the time I now have to take off from work to pick up materials that I already ordered to have delivered (or having to pay for my contractor's time to pick it up). If they take down an order wrong, you will be gaslighted. If it's your word against their's, their policy is that the customer is always wrong. Also, their return policies are terrible: if they screw up this badly, could they possibly deliver items you didn't order and then not allow you to return them? Wouldn't put it past them.

This is a very compact store. The people are somewhat helpful. Their interest in keeping track of…read moreyour purchases they present as a way to save money, but quite simply, it seems more like coercion to get you onto a mailing list and to track your purchases. they have been very good (+2) about taking back a tool that has broken twice (-1), so I now give it a 3.

This is a community store- run by teens and members mostly from Marblehead. They are beyond…read morehelpful and knowledgeable. Quick to show you exactly where items are you need.. electrical, bird feed, lights, tools, household...even the exact screw thread or nut (and there are thousands!) if you bring in a sample. Super patient with helping me restore my MG's missing bolts to my radiator etc. Also, yes, a shovel handle broke and they replaced my item without question. Angel and boys/men are top notch. The paint department too!!

Window Wear is a fabulous company. They care about their clients needs. They don't attempt to…read moreover-sell and have been very easy to work with. John has been our go to contact and he is a pleasure to work with. He will measure your windows and bring many samples. We purchased Comfortex, top down, bottom up, and couldn't be happier. From order to install was about 3-4 weeks John will also install. *Tip - Ask about available rebates

This place is great! We wanted to purchase wooden indoor shutters for several windows and put it…read moreoff as we knew it would be very expensive. We had used Window Wear for room darkening shades in a previous home and decided to look in to their shutters. Mary in the showroom is wonderful - very helpful and friendly. John is the installer and amazing. He measured and made suggestions for the most appropriate size - gave me some great tips on matching color . They were installed yesterday and we couldn't be happier with the quality and meticulous installation. Nice work! Couldn't have asked for a better experience and the price was very competitive and fair. Thanks Window Wear!