Richard helped me solve a problem with outdoor sound systems. Whatever questions I had, he helped…read moreto find the answers I needed.

I don't know if I've ever been this angry at a store as I am right now. We had a delivery window…read morefor both delivery and installation, and the person showed up four hours early, and when we weren't there waiting for him, he canceled the delivery. There was no way to call back or reschedule it for our actual delivery window. Apparently, the Best Buy policy is that a delivery could come at any time during the day, despite the delivery window, so if you want any products from them, you have to be available from 7 AM to 7 PM, and if they give you a delivery window, it's a lie. I'm sure this isn't the fault of this particular store, but this is just a review of Best Buy in general. Won't be ordering from Best Buy ever again!

Horrible!! Finally delivered a big and heavy vanity. Now, they want me to dispose of old vanity…read moreand all the boxes. No resposibility on their part. NEVER ever again get anything from them.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Burlington, MA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Sergey did amazing job to repair my washer and recliner! Tha…read moreprice is reasonable I definitely recommend him if you need to fix something.

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

Not attached to the Burlington Mall, but has a very large parking lot. I showed up right when they…read moreopened at 10am, shockingly there was a woman waiting outside to go in and at least 4 other people got out of their cars to go in right when they opened. Was looking for a gift for a kid. They have a small section upstairs but a lot of custom stuff. A few options I could have gone with but it was too pricey. I had seen something online hoping maybe the store had it but they did not. A lot of sales people upstairs felt like I couldn't really enjoy a browsing experience especially since I wasn't trying to invest in anything big. The prices are very high here and their clearance section isn't the greatest. Unfortunately couldn't find anything I wanted to purchase and wouldn't return. $45 for kids bathrobe. $30 for small dinosaur stuffy.

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

AMAZING!!! this target is so neat!! and that's really saying something for a target compared to…read moreother ones i've been to. I am pleasantly surprised. Everyone was very nice as well.

This store is beyond disappointing. Straight poverty. The store itself failed to provide any figet…read moretoys and the worst part? None of the self checkouta accepted cash. So, we would have had to go to regular checkout. HOWEVER, none of the checkout lanes bad any workers at them so I ended up not being able to buy ANYTHING. Additionally, their lipglosses were small yet OUTRAGIOUSLY overpriced. This is by far the worst target EVER.

RETURN OF THE WALNUT PANCAKE…read more A couple of weeks ago, I bought a beautiful walnut dining table from Joss & Main. There was only one problem: it was enormous. I had somehow convinced myself that a 54-inch round table was exactly what I needed for mahjong. It wasn't. My friends were practically launching tiles across the table because nobody could reach the middle. By the end of our first game, one of my friends was actually uncomfortable from reaching. My gorgeous new table had become what I affectionately started calling the walnut pancake. It was beautiful, but it simply wasn't going to work. So I called Joss & Main, and eventually I reached Adele in the Specialized Supervisor department. That's where the story changed. Adele didn't just listen--she took ownership. She helped arrange the return and found a smaller, more rustic table that actually fits both the room and the ski-lodge feeling I've created in my home. She understood what I was trying to accomplish, and suddenly the conversation wasn't simply about returning furniture. It was about finding the right solution. Later, when the logistics became complicated, I connected with Tiffany, the Executive Manager on Wayfair's Executive Service team. We had a fascinating conversation about leadership, culture, customer experience, and what I call the last 50 yards--that critical point where everything a company has promised finally has to come together for the customer. Tiffany listened, engaged honestly, and stayed with the problem until it was resolved. And then came Marco and Nelson. "We're the Rebel Team," they told me when they arrived to pick up the table. I don't know whether they gave themselves that name or someone else did, but I loved it. They were charming, funny and kind. They played with my dog, chatted with me, found the tools they needed, carefully took apart my pristine walnut pancake, and made the final moments of the experience genuinely enjoyable. They reminded me of something I've believed throughout my career: everyone who touches the customer owns a piece of the brand. Sometimes the last people a customer sees leave the most lasting impression. Great companies aren't made great because nothing ever goes wrong. Things go wrong in every organization. What matters is what happens next. Wayfair and Joss & Main have some terrific people, and over the course of this experience I met several of them. Adele, Tiffany, Marco and Nelson each played a different role, but each demonstrated something worth recognizing: ownership, kindness, follow-through, and a desire to get to the right outcome. Those are the behaviors strong cultures identify, celebrate and reinforce. The last 50 yards matter--and when they're filled with people who care about getting the customer across the finish line, they can change the entire story.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

Happily, I have been doing business as a private homeowner for several years with Filter Sales and…read moreService. I have always had great service and if they do not have a certain size filter in stock, they are always glad to make one to a customers specifications. I now have a new Carrier Infinity central air system and it is time for me to order a box of filters for the main unit inside the home. As I get a little confused with ordering on line, I will call tomorrow or the next day they are open and order my filters. It is only a 25 minute drive from Peabody and every time I pick my filters up in Burlington, I am always treated with the utmost professionalism, friendliness, and they are more than delighted to answer any questions that I have. I will be calling for my pleated filters in a day or so. Just something I might add as this is the first time I have actually looked this business up on line. I noticed that this business is VETERAN OWNED. This is all the more that I wish to give my business to this place. I stand by every veteran who has sacrificed for the privilege of my freedom and I am honored to make my purchases here. Whoever the owner and employees are that have served our country, I say THANK YOU for your tremendous and brave service to the United States.

From the owner: With over 70 years of expertise in commercial air filtration, we deliver comprehensive solutions…read moredesigned specifically for you. From consultation to installation and ongoing maintenance, our team ensures optimal air quality for your environment.

I walked into this establishment and I asked for help and was told by several workers at their…read morecomputers that they were busy inputting orders. So no one wants to make money here? I'll take my business elsewhere. However, if a contractor comes in and needs assistance, things change for the better, but it should not matter. A customer is a customer. This isn't the first time i have experienced this at this lumber company.

Great help. Knowledge people who help you solve problems and not push products. Wide variety of…read moreproducts. Excellent paint selection right paint for the right job.